Medsynapse PACS (Global) Commentary
Filtered view: (Middle East/Africa)
Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
Relationship, Product
To improve my experience as a customer, the vendor could implement a more effective dashboard to...
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Value
The vendor's biggest strengths are their product's stability and their economical costs.
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Product
The biggest opportunities for product improvement involve automating routine tasks, such as...
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Loyalty, Relationship
I would like Medsynaptic to share their road map for technology improvement and engage clients on...
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Operations, Product
When it comes to system integration and using different vendors, sometimes one vendor thinks their...
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Operations
Training is a common offering across all vendors, but it should go beyond routine sessions. It...
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Product
Medsynapse PACS is one of the hospital’s key systems for radiology. It plays a vital role in...
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Product
I am really happy with Medsynapse PACS. The application is running without any issues. I haven't...
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Value
Medsynaptic is ready to deliver new technology from their side, but we have to be ready. We asked...
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Relationship
Medsynaptic’s support team is exceptional. I haven't seen any issues where they aren't responding...
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Loyalty, Product
There is nothing I can say in terms of areas for improvement. The doctors’ opinions may differ, but...
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Loyalty, Product
With the current version of Medsynapse PACS, I have the limitations of Internet Explorer (IE). There...
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Relationship, Product
There are some areas where Medsynaptic needs to be more focused. These days, their first priority...
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Relationship, Product
Medsynaptic has a vision, but that vision isn't clear. I don't know when it will be executed. There...
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Loyalty, Product
When we bought the solution, we were using it on Internet Explorer with an older Windows platform....
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Product
The system doesn't have an automated email option for sending results. These days, whenever someone...
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Operations
During our implementation, Medsynaptic kept their promises. They gave good training, and they did...
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Relationship
The vendor's people are good, and they will usually solve our problems, but normally, we have to...
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Value
I would recommend the system because it is user friendly and its price isn't that high. It has most...
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Value
Medsynapse PACS is a good product, but the main problem is with the cheap version that the vendor...
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Loyalty, Relationship
We have not had a meeting with Medsynaptic where they have showcased where their product is going...
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Culture
Medsynaptic’s demonstrations were really very impressive, but there was a big difference between...
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Operations
Medsynaptic is a bit sluggish about implementations and upgrades. We ask for things, and they take a...
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Product, Value
I would buy Medsynapse PACS again because it is the cheapest product on the market and it works...
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Product
The integration of Medsynapse PACS is quite okay, but it has issues with synchronizing with the...
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Relationship
Medsynaptic's biggest strength is their support, and their biggest opportunity for improvement is...
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Product
Medsynaptic could improve the product with AI integrations. I would like to see assisted image...
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Relationship, Product
Medsynaptic has very good, around-the-clock support.
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