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Merge Cardio Commentary
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Subject Expert
Monique Rasband
VP of Engagement
KLAS VP of Engagement - Monique Rasband
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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Analyst/Coordinator

Merge Cardio is a pretty solid system. We don't really have any downtime per se. Overall, our user...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Analyst/Coordinator

We're leaving Merge Cardio because it doesn’t meet our needs across the board. That was one of the...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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Director

Merge Cardio is catching up when it comes to development and innovation, but I feel like a legacy...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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Director

Merge needs to be more willing to do things for the customer, auditing maintenance agreements and...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

When it comes to what I’d like to see improved with the capabilities of Merge Cardio, there are some...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

Merge has different levels of support technicians, and when we call with an issue, they have basic...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Manager

The structured reporting in Merge Cardio is complex, and I don’t understand, but I’m getting a...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Manager

Merge Cardio is fantastic. However, the lead support person is not that knowledgeable, and they are...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

We have a Merge salesperson that we're working with, and they have been really helpful and amazing...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

We are currently going through an upgrade, starting with Merge Cardio. We are in the midst of...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

I get mixed feedback from the staff about Merge Cardio, but it's not really the fault of the...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

We want Merge to focus on assessing the sites more frequently. Merge tends to have highly rated...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

Things are good in general with Merge. We've done a lot of work this year with Merge on improving...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

With our build, the EP knowledge base in Merge Cardio does not pull in active reporting from the...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

One of the pain points for Merge Cardio is that the cardiologists want the ability to save their own...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

The vendor has to provide a remote reading platform. They are being completely overshadowed in the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Some recommendations I have for Merge by Merative are more around their project management and...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

The vendor's biggest strengths for us are their user familiarity and market space. Just about every...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Director

What I would tell someone considering Merge Cardio is to make sure that it meets their specific...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

For echo reporting, we need to update valve quantification reporting and also update...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

There’s a diversity of the vendor's training options. The training can be remote or on-site. There...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

Merge Cardio definitely meets all of our immediate needs. It delivers well for the value. The...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

There's some room for improvement with the vendor’s development and innovation. They have a great...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

We like the ease of use for the end user. Merge Cardio continues to be a product that meets our...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

Merge Cardio has been good. We've been doing implementations of the vendor's newest version and have...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Merge is starting to bring a few more support things onshore. It is a trend in healthcare and other...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

The physicians seem pretty happy with the structured reporting. Merge posts updates to their...

Comment Tone Positive
Pillars Relationship, Operations, Product
Evaluation Unrated

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Manager

The biggest caveat with structured reporting in Merge Cardio is that there are some issues with some...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

The support from Merge by Merative, including trying to get to the right people, is a struggle. We...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

The training for Merge Cardio has not been very good. We paid for additional training, and it still...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

Merge by Merative is transparent with their charges, but they aren’t fair. They nickel-and-dime us...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

We have had a rocky relationship with Merge by Merative over the years. When it comes to support and...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

We are getting a new upgrade for Merge Cardio, and it’s going to involve replacing all the hardware...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

For the most part, Merge Cardio’s support is good. We can find somebody who is new or not as...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

I know someone who was looking at Merge Cardio, and when they got the quote, it was too expensive....

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

We love Merge Cardio. It's very stable, and we don't have any issues.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Merge Cardio is a proven product; it fits our needs, and we have never had major enough issues to...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

Merge really hasn't come out with any updates in the last few years. At the last few RSNA meetings I...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

The vendor has done some customizations for us and has catered to our doctors' needs.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Merge Cardio meets my criteria for a heart monitoring system. We can call the vendor and have them...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

I have found the software in Merge Cardio to be easy to use. When I am troubleshooting and doing my...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Director

Merge by Merative is easy to engage with. When changes are needed, the vendor quickly routes...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

There is no integration between Merge Cardio and EP mapping software to get data like measurements...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

The reporting is really lackluster. We have a lot of issues pulling data out of the system. We often...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

One of the issues with Merge Cardio is the values that we cannot pull. So if we are trying to send...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Merge Cardio is pretty straightforward. We don't have a lot of issues. The system is pretty easy....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Merge by Merative did reach out to us with an issue. I don't know that we have many pain points there....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Certain measurements may not map. The reporting uses a knowledge base to give us options for the...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

The latest version of Merge Cardio is not that different. There is not much to it. I feel like Merge...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

The system is easy for the techs to use. I can't complain. We have had to create some workarounds,...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

We don't really have any ongoing training with Merge by Merative. But they do provide documentation...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

The techs do not like the reporting features of Merge Cardio. That is the biggest thing they...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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