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Merge Hemo Commentary
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Subject Expert
Monique Rasband
VP of Engagement
KLAS VP of Engagement - Monique Rasband
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Manager

We are a little frustrated with how things are going with Merge. The system seems very overly...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

Merge is a really good partner. I really like working with them. They work really hard to help us do...

Comment Tone Positive
Pillars Relationship, Operations
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Manager

Merge Hemo does not meet all of our needs. I want Merge to envision EP functionality in their...

Comment Tone Negative
Pillars Loyalty, Value
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Analyst/Coordinator

The solution is simple, and Merge is easy to work with.

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

We rarely have issues with Merge Hemo, but we've had issues in the past. We’re pretty happy with everything....

Comment Tone Positive
Pillars Relationship, Product
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Analyst/Coordinator

The people at Merge are amazing. I've seen people get promoted throughout the organization. It just...

Comment Tone Positive
Pillars Relationship
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Analyst/Coordinator

Merge provides excellent training, and their support is the best. I work with a lot of vendors in my...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

The Merge team has been very engaged. Merge Hemo is one of the more premier products in the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

The after-hours support can be especially lacking. We sometimes have to wait for several hours while...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

I like the changes that Merge has made over the last few years in Merge Hemo to give our different...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Merge is developing solutions with smaller hardware to make it easier to use and move. They are...

Comment Tone Positive
Pillars Loyalty, Relationship, Product
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Analyst/Coordinator

Merge really knocks it out of the park with support. Merge knows how to make sure their customers...

Comment Tone Positive
Pillars Relationship, Operations
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Analyst/Coordinator

Merge by Merative isn't developing right now. That is why solution capabilities are low. We still...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

We’ve been implementing the new Merge Hemo version, and there have been no major issues with that...

Comment Tone Positive
Pillars Loyalty, Product
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Manager

The Merge Hemo support does have some gaps. Nine times out of ten, the vendor has very good support....

Comment Tone Negative
Pillars Relationship
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Manager

The vendor is great and is always looking to solve problems together.

Comment Tone Positive
Pillars Relationship
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Manager

Staying current with security is so hard. Microsoft changes constantly, and Merge by Merative does a...

Comment Tone Positive
Pillars Loyalty, Product
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Manager

Merge has a really good training program put together. They have some on-demand training and videos....

Comment Tone Positive
Pillars Operations
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Manager

The system has been so good for everything I've ever needed. I saw the upgrade of Merge Hemo, and it...

Comment Tone Negative
Pillars Loyalty, Product
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Manager

Merge Hemo is too expensive for the number of users we have on it.

Comment Tone Negative
Pillars Value
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Manager

The biggest problem we're having with Merge Hemo, and there are a lot, has something to do with...

Comment Tone Negative
Pillars Product
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Manager

I think Merge should focus on how their product influences the workflow at the organization level....

Comment Tone Negative
Pillars Product
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Manager

For the most part, my experience with Merge has been pretty positive. We stuck with them for a long...

Comment Tone Positive
Pillars Loyalty, Relationship
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Manager

Merge by Merative still has some room for improvement on the support side, but it is good. They are...

Comment Tone Positive
Pillars Relationship
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Manager

I feel like our relationship with the vendor has been very inconsistent. They've had different...

Comment Tone Negative
Pillars Culture, Relationship
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Manager

Merge Hemo works. It is what it is. We don't have a lot of issues with it, but I have not researched...

Comment Tone Positive
Pillars Loyalty
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Manager

Merge Hemo does have new hardware that the vendor came out with, and that is something we had been...

Comment Tone Positive
Pillars Loyalty, Product
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Manager

When Merge by Merative is our one-stop shop, it’s hard to get rid of one product and keep the...

Comment Tone Negative
Pillars Relationship
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Director

I recommended Merge Hemo to another cath lab, and they implemented it. They were using a different...

Comment Tone Positive
Pillars Loyalty, Product
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Director

I wish there were a way for the physician to electronically sign the charts in Merge Hemo, but that...

Comment Tone Negative
Pillars Product
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Director

Merge by Merative was very supportive when we first put the system in. The training was initially...

Comment Tone Positive
Pillars Operations
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Director

We have hardly had any issues with Merge Hemo, but the one time something got messed up, we put a...

Comment Tone Positive
Pillars Relationship
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Director

I like Merge Hemo. It works well. It is a highly flexible system, and there is not a lot that we...

Comment Tone Positive
Pillars Operations, Product
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Manager

The quality of Merge’s support depends on the situation. Sometimes it has been amazingly fast and...

Comment Tone Negative
Pillars Relationship
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Manager

The way that Merge Hemo is laid out ensures that I know where everything is. Merge by Merative was...

Comment Tone Positive
Pillars Product
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Manager

One person we work with from Merge by Merative knows how we are all configured on Merge Hemo, so we...

Comment Tone Positive
Pillars Relationship
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Director

The responsiveness from Merge by Merative is excellent, and their team is highly knowledgeable. It...

Comment Tone Positive
Pillars Relationship
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Manager

We have a great partnership with Merge by Merative, including with the sales team, the leadership,...

Comment Tone Positive
Pillars Culture, Relationship
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Manager

Merge by Merative just did a whole redesign of Merge Hemo, and I'm really impressed with it. They...

Comment Tone Positive
Pillars Loyalty
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Director

Merge Hemo is kind of a sore subject and one of the reasons why we are going to be looking at new...

Comment Tone Negative
Pillars Loyalty
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Manager

The bottom line is that Merge Hemo just works. It doesn't crash. When it loses communication with...

Comment Tone Positive
Pillars Product
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Manager

The vendor's support for Merge Hemo continues to be very good. Merge has a solid support team and...

Comment Tone Positive
Pillars Relationship
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Manager

With Merge Hemo, there are some bugs in the system's ability to suppress fields that we are not...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Nurse

We have done a couple of software updates with the system over the last couple of years. Those were...

Comment Tone Positive
Pillars Relationship, Product
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Nurse

We have had a couple of hardware issues over the years. Merge doesn't have a huge multitude of techs...

Comment Tone Negative
Pillars Relationship, Operations
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Nurse

The vendor has come out with a new Merge Hemo update. They are piloting it in other facilities right...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Nurse

I don't think I would want to move to a different system. Like everything else, there are definitely...

Comment Tone Positive
Pillars Loyalty, Product
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Director

We have received great service from the vendor. All of the leaders I have met with have been very...

Comment Tone Positive
Pillars Relationship
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Director

Merge is very engaged. I get constant calls and follow-ups from their technical folks and leaders....

Comment Tone Positive
Pillars Relationship
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Director

I have had nothing but great experiences with Merge. Merge Hemo is a super solid product, and we...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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