Merge VNA Commentary

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The last training I went through for Merge VNA was very comprehensive. However, Merge's support...

Merge VNA has a couple of things here and there I wish it could do, but it is not horrible. But...

I really like Merge; we have a pretty good relationship. Overall, they are a great vendor. There are...

The VNA works as expected with some limitations. There are some limitations with strict DICOM...

We've had issues with Merge VNA in the past, but the system has improved. It's pretty stable. It...

We kind of know what to expect with Merge's charges. They're not dishonest in that regard.

If we need to escalate to Merge's senior management, they'll get right back to us. I can't complain...

I have connections throughout the company that I can reach out to anytime with an issue. I have no...

The vendor has a road map, and they present it to us pretty regularly. But a lot of times, it...

Back in the day, the vendor had extensive training, but then they limited some of the tool sets that...

The biggest improvement we keep on asking for is more access to tools to be able to troubleshoot...

The positives for the VNA are related to how well it integrates with all of our other systems and...

The VNA is the most complex of the systems, and the issues that we deal with are extremely...

Merge by Merative has calls with us. They bring all the high-level people in charge of everything....

While Merge by Merative is looking to grow overall as an organization and has a plan for their move...

I consider Merge to be one of the top three to five vendors in the market. If we put everything on...

There hasn't been much development in the VNA space by Merge, but it also feels unfair to penalize...

Some of the merging and tag-edit functionality in Merge VNA feels lackluster. For example, if there...

We had a few weird issues with Merge VNA for a while, but we recently used our new PACS to sync the...

Things are going pretty well with Merge VNA. We've had a bunch of projects running. We're using the...

The vendor does their work pretty well and is reliable. The reason we chose Merge VNA was the...

The vendor started out with a very good system, and it’s still a very good system, but I don't see a...

Before we go to digital pathology, we're going to have to have some component of the system be on...

Sometimes we have to beat Merge by Merative over the head or turn up the volume to get them to step...

Merge VNA works really well, but I hate the reporting. When I create a report, I first get a pretty...

There was so much in the training for Merge VNA, but some really critical things were left out. The...

I would recommend Merge VNA. We do POCUS, but we’re not billing for POCUS because we’re not storing...

Merge VNA is still above the curve, and it brings forth a lot, but there is still a little work to...

Merge by Merative's support is very good. Their support has been really good overall. It has just...

Merge VNA is definitely part of our long-term plans because of its overall quality and how well we...

We do feel Merge is up front with most of their pricing, especially when it comes to basic services...

We find the training with Merge to be helpful, but it is not always available. Sometimes when we...

The quality of the people from Merge who help us once we get to them is good. The managers on the...

Some of our pain points are around the cache and speed. We would like everything around the cache...

Our sales representative does more than just sell things. This person tracks things down, and they...

The vendor's support is good when we get to the right person, and I will say that with the VNA, we...

The VNA is a complicated product to support on Merge by Merative's end. We've had some really tough...

Merge by Merative could improve their training program. The big issue is that the majority of their...

Merge VNA is easy to access. The layout is simple. If we have issues, it is easy to get in and see...

We hardly ever have to go past the first level of Merge’s support system because the support people...

The user interface we had in Merge VNA before 2021 was better than the current one, and there was...

Merge by Merative is transparent, but I have issues with the price tag. They charge a lot for the...

Merge by Merative’s support team needs to get smarter, but they are limited by the product. For...

I have a good relationship with our Merge by Merative account executive. They are nice. I can ask...

The vendor’s biggest strength is customer relations. What I like most about the product is its...

Merge has a strong support team and a very stable system with minimal downtime. We would like...

Merge by Merative did significant work to get us onto a better VNA platform. They were selling two...

Merge by Merative repeatedly missed the mark. Merge VNA had an ongoing issue for a very long time....

I would like to see more robust retention policies and reporting capabilities within the VNA. The...

We do have overnight and weekend assistance from the vendor that is based out of the country. Those...

Overall, stability with Merge VNA is strong. We rarely have issues, and when they do occur, they are...

In Merge VNA, we have ongoing issues related to maintaining two separate instances and keeping them...

The training is preposterous. The vendor expects us to do the training.

I can get the VNA to do the bare basics of what we need, but it is just not flexible. I bounce...

I don't know that the vendor is changing anything with the VNA. They think they are going to fix the...

We do use the image routing functionality. The system has routing rules where I can send images to...

The VNA is terrible; it is the worst product we have. I don't like anything about it. The only thing...

The VNA's GUI is terrible. There is almost nothing we can do in it. Everything has to be done in...

Any interface is terrible. Merge just needs to completely redo Merge VNA so that the average person...

Right now, there isn't much that needs to be done. The system is just a storage unit. There is a GUI...

Merge VNA is working. I haven’t had many issues with it, and that is a pro.

Merge by Merative trained us before any data was in the system. I had never worked with a VNA...

There is more that Merge by Merative could be doing with Merge VNA. I want to push them a little. I...

With Merge, if something is not a standard support issue, it is a statement of work that gets...

The struggle with Merge VNA is that when there are exceptions to the norm, they are not handled in a...

For the most part, Merge VNA does what it is supposed to do.

The only people who get into Merge VNA are tech folks. Users need to be trained to use the VNA. VNAs...

Merge VNA has been a strong archive and anchor to our enterprise imaging strategy. It is easy to...

When we request things, the vendor engages properly, and they come on-site. Then they work, talk,...

The VNA is easy to work on and very consistent. I think it is okay. It is a VNA; it does what it is...

The vendor is average on anything. They have Tuesdays with Merge, and that is really what we get....

I would definitely recommend the system. It is definitely a product that I tell people to at least...

I have seen a drastic shift in the company from when they were working under IBM to now working...

The VNA is new, and the end users aren't using it as much, but for those who do use it, it works the...

I have seen improvements in the training, especially in terms of the vendor’s community involvement...

We are satisfied with Merge by Merative’s onshore, daytime support for sure. With the offshore,...

I think Merge by Merative tries to have people who can solve our problems. We just cannot get a...

The VNA is pretty reliable, but I don't really like some of the monitoring and things. I would rate...

A recent upgrade to the system was very successful. The VNA’s performance is great. The system is...

I haven't seen a good road map for the system in the cloud, so I would probably look to see what...

The system met what we needed. We definitely need to upgrade now, but it did meet our expectations...

When we do an upgrade, Merge by Merative charges for a lot of things, but as far as after the sale...

Merge's previous version of Merge VNA had some persistent bugs that took some time to get resolved....

Merge VNA supports our integration goals 100%. That is one of the biggest features of Merge's...

Merge VNA usually has rock-solid implementations. A lot of them go very smoothly. The training for...

We don't really have any users to use Merge VNA, but if we were to give the solution to an end user,...

The biggest concern with Merge's support is that their on-hours support team is excellent, but their...

One of our biggest dissatisfactions with Merge VNA is that it seems to be slower about keeping up...

We are unsure if we are going to stick with Merge VNA in the long term. We want to make that...

For the most part, Merge keeps all of their promises. I don't know anything about new technology for...

Merge definitely likes to charge us for everything. That is for sure. We also get notifications of...

There are some things that I wish we could change with Merge VNA. However, that is just me. It would...

We are about to move off of Merge VNA. In the past, we had all of our local facility images stored...

I wish that when Merge gave us a list of something, whether that be on a search or something else,...

With Merge VNA, users have the ability to go to the study level and the object level to look at...

Merge by Merative gets alerts from our system telling them that something is about to happen, and...

We found out that we have not been kept on our maintenance for Merge VNA. We have old packages of...

In terms of driving outcomes, Merge’s system does everything we want it to do.

We have had our ups and downs with Merge, but we have overcome a lot of hurdles on that road, and I...

Merge's support team isn't where Merge shines. To get the support we need, we have to get to the...

We would like to see continued development of some of the capabilities in Merge VNA. We would also...

Every once in a while, we run into issues with the clerks not rolling over, so stabilizing those...

We like the scalability of Merge VNA. We have been able to do a lot with it, including running in...

Things with Merge were a fiasco in the beginning. We received training on Merge VNA, but we didn't...

The vendor told us that the system would never go down for upgrades because it had so much...

We have different versions of Merge VNA in different environments, and I can tell that Merge has...

Merge’s support team is really good. However, if we call at any time other than between nine and...

Merge VNA is pretty stable and solid. Merge is pretty good about interoperability. We haven't really...

Not all the tools in Merge VNA are as impressive as the tools in other VNAs I have looked at or...

The web admin tool for Merge VNA has improved with the recent upgrade. There is a better user...

My beef is with Merge's support for Merge VNA; that is the biggest question mark. We frequently have...

Merge VNA is fast. Loading a mammography study in it takes a fraction of the time it would in our...

I feel like Merge by Merative really knows the Merge VNA product. The solution is tried and true; it...

We have had new functionality or needs in Merge VNA in the past that Merge by Merative has had...

The product solves basically every problem that I throw at it. It is one of the most reliable...

To this point, we have only received the vendor's initial training for the system, and that initial...