Dragon Copilot Commentary

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The physical exam section within the customization in Dragon Copilot has just one template...

Overall, this product is a lifesaver for many of our providers. Our providers rely on it heavily. If...

We use Dragon Copilot, but Epic has many AI features, such as chart summarization and coding...

I would anticipate a full integration to mean that the system can essentially read the chart. The...

The providers can't live without the system. It's terrible when anything happens to prevent it from...

Microsoft is so transparent with ongoing charges. I meet regularly with our customer support team....

Microsoft meets with us on a regular basis to identify any ongoing issues, answer questions, or...

In general, the ambient AI functionality has been really good. We have struggled with the voice...

The support for the system is tremendous, and the ambient note functionality lets many of our...

Dragon Copilot is as integrated with our EHR as it can get, but there is still no access to all...

I would love to be able to query the AI tool that uses my microphone to ask clinical questions about...

I'm glad that we bought Dragon Copilot. It has really been a blessing to us, but it is super...

I love Dragon Copilot, but we are considering replacing Dragon Copilot because I haven’t had a lot...

Full integration is needed. Diagnosis and patient awareness are still limited. I would like to see...

There's a lot more competition out there now than when we first went with Dragon Copilot. The...

The output of Dragon Copilot could be a little better and could have better consistency and...

Dragon Copilot needs to be able to integrate into the system so that it can summarize previous...

We have access to the Microsoft team pretty much whenever we need them. If I needed support now, I...

The individuals with whom we worked were very engaged and excellent to work with, and the core team...

We have done most of the training for Dragon Copilot. Microsoft has been very pleasant, but they...

We do have broad adoption of Dragon Copilot across our organization. I like Microsoft's vision of...

We are looking at other vendors, not really because of any unhappiness with Dragon Copilot; we just...

Integrating more information from the EHR really is a huge capability we would like to see in Dragon...

Microsoft has been slower to develop new features for Dragon Copilot. A little bit of that is just...

In the last couple of months, Microsoft has come out with structured templates. You create templates...

I know the note is secure with Dragon Copilot, and I've developed workarounds. The bad news is that...

Some of the older physicians are unwilling to relearn their documentation workflow with Dragon...

Microsoft's ongoing charges are actually significantly less than our previous vendor's ongoing...

The Dragon Copilot training program was awful. Microsoft laid off thousands of people, and some of...

From the institutional standpoint, we have to keep our doors open, and Dragon Copilot helps us do...

When you have your favorites set up in Dragon Copilot, you can almost put your cursor where...

At the end of the day, I'm using Dragon Medical One to clean up the note if there are any AI...

I'd like to see Dragon Copilot integrate with ICD-10 stuff. Microsoft says they're working on it,...

Using Dragon Copilot was an institutional choice. Before, I had an in-person scribe who was very...

At the end of the visit, there's a visit diagnoses section that lists all the diagnoses. I ask the...

If I let Dragon Copilot do its own assessment and plan, that doesn't match with ICD-10 codes. I let...

Our providers love Dragon Copilot, and those who don’t have it are asking for it now. They said that...

There used to be a specific Dragon Copilot microphone, and Microsoft dropped it. We were forced to...

For a while, it seemed like Microsoft was really listening to feedback from their end users about...

Dragon Copilot is terribly expensive. Healthcare runs on margins in the single digits. We don't have...

Epic is our EHR vendor, and when our contract with Microsoft is up, we plan on moving to Epic’s...

Microsoft has been a little slow to do all the stuff we want to do. They've done what they need to....

Dragon Copilot is a great, solid product. It was one of the best options several years ago, but now,...

The system works okay for basic notes. I would like to see Microsoft develop capabilities for...

We're in the process of reviewing our dictation strategy and looking at the different options....

Microsoft was limited in terms of the amount of training support. We've been doing it ourselves. We...

Microsoft has been a good partner, and they have been transparent in terms of communication. We meet...

The solution has significantly improved our provider experience and wellness, and it has reduced...

The Microsoft team members that we work with are very supportive and responsive. They continue to...

We are happy with our friends at Microsoft. We appreciate their engagement, expertise, and support.

Dragon Copilot has been extremely helpful in improving clinical documentation and saving time for providers....

Dragon Copilot is a good product. With Epic now having ambient listening available, it will be hard...

Dragon Copilot has helped so many of our clinicians with productivity and work-life balance.

My point of view is as a PM overseeing back-end differences, account management, analytics, and...

We used Dragon Copilot, but it was awful, so we moved to another vendor’s system. Now we are back to...

The vendor's support could be better. We have had issues with new services going live without...

The Microsoft people we worked with were very pleasant and shared training advice and...

One of the people we work with from Microsoft does a wonderful job of training, and they keep key...

We have had people from Microsoft who have been very helpful when it comes to supporting my team...

There is someone we have worked with from Microsoft who is helpful but lacks the ability to drive...

I think training material would have been extremely helpful. Everything is online, but we needed...

Microsoft’s support team is friendly, and if you submit a ticket, you'll have several folks reach...

I would like the vendor to develop the ability to do ambient orders.

Ambient AI in general has been career saving.

I would like to see chart awareness and updated notes. For example, for progress notes or return...

I would like to see the ability to add order entries while recording in the ambient solution.

The partnership has been extremely successful. I think it will be important for Microsoft to think...

I would like to see goals and recommendations for billing based on what was performed get carried through....

We have been a bit waylaid, because for the past year, we have been limited to iOS. Microsoft only...

Microsoft's biggest challenge as a partner is their own size. That is what gets in the way.

As it relates to Dragon Copilot, we experienced some scaling issues early on that were purely...

Microsoft is looking to expand into ambient nursing. The economics are different for the ambulatory...

The clinicians who are using Dragon Copilot are fully committed to it. Once someone experiences what...

We have just started with order integration, which is a complicated area because there are so many...

Microsoft is an excellent partner for both physician and nurse workflows.

The Dragon Copilot team has been exemplary in their work with us. They are an amazing group and...

Microsoft was talking about wanting to make it so that if a provider talks to the patient and places...

We log in to our EHR, and Dragon Copilot syncs with it, and it pulls information in. But if the...

I have a regular meeting with Microsoft, and we work very closely with someone from Microsoft who is...

We’ve had instances where Dragon Copilot will go down, but that has only happened twice, and...

When providers use Dragon Copilot, the notes that it gives out are compared to what they did before,...

Dragon Copilot is not as useful as it could be. There's zero integration with our EHR, and I can't...

The lack of integration makes it so that we can't do any of the new things, like order generation,...

There was a time when, free of charge, Microsoft provided contractors to come try and help us...

We have a strong strategic partnership with our EHR vendor and Microsoft, so it would probably take...

I don't know what training would look like for an organization going live with Dragon Copilot today,...

I would like to see Microsoft tighten the integration with the EHR, awareness of visit diagnoses,...

I would tell others that the very best things about Dragon Copilot have been the gift of attention...

When it comes to capabilities that I would like Microsoft to develop, I would love to get help with...

Microsoft’s ambient AI solution was transformative for our physicians and our providers. For people...

DAX Copilot and Dragon Medical One are two distinct products for us, but Microsoft is trying to...

The note moves from Microsoft into Epic. It's really just the note that moves because Microsoft...

Sometimes Microsoft is right up front with charges, but their processes aren't nimble, and they...

Dragon Copilot isn't a bad product. The solution is fine. But other things make me hesitant, like...

I feel like Microsoft wants to partner with us, but we're not really getting that much from our...

With Microsoft's structure, they give us a team for support, but it often isn't that team that can...

I've had to just short of beg for a road-map call with Microsoft. The calls involve a lot of fluff...

The training materials that Microsoft sends out are so dense that nobody is going to read them....

For the providers who use the solution, it is positive. It is worth the money because it helps with...

This isn't a product that I would shout about from the rooftops. The AI scribing works well and is...

I know what's coming and what's driving Dragon Copilot, so it's hard to say what capabilities I...

Microsoft's ability to consistently deliver is problematic because they don't put out dates. Like...

Somebody making a decision about Dragon Copilot should evaluate a few vendors before signing a...

I haven't seen contracts or known the system's money's worth, but in our latest contract...

I don't think we've adopted much with Dragon Copilot. We can do a query for clinical decision...

To get a top rating for training, Microsoft would need to have 24/7 service. Microsoft has a...

People aren't using Dragon Copilot at every encounter because it's had some issues with downtime as...

Dragon Copilot is maybe part of our long-term plans. We just signed a contract for a few years, and...

I struggle with the vendor's lack of transparency when somebody puts in feedback to our EHR vendor....

We have a very good Microsoft team that is very attuned to our needs. We have a good customer...

Overall, I am very happy with the solution. I'm especially happy with Nuance's support and collaboration....

For many users, Dragon Copilot has altered their practices.

We aren't going to stay with Dragon Copilot because Epic is coming out with their own ambient AI...

I’d like Microsoft to develop contextual patient chart integration for Dragon Copilot. Also, they...

Microsoft has a training program, but accessing it is somewhat challenging. There just doesn't seem...

I want to push providers who have Dragon Copilot and put in place a requirement that notes be closed...

When we started using Dragon Copilot, we worked directly with one person who was really good. He and...

Microsoft is really trying to innovate and develop new things.

With Microsoft, we had some trouble at one point. We received a promise from a salesperson who is no...

Dragon Copilot is well integrated with Epic, but that depends on how a company brings it on. There...

If I were talking to somebody about Dragon Copilot, I'd tell them to go for it and not delay. It's a...

What's been impressive with Copilot is that we've asked for things, and we've seen the delivery on...

Dragon Copilot is an ambient technology that runs through either an iOS device or an Android phone....

Some of the people who tried Dragon Copilot and didn't stick with it are going back and trying it...

In the early days, trying something new involved people moving out of their comfort zone. People...

We would like true bidirectional functionality. Being able to harness the chart to create a better...

I have spent a lot of time creating a prompt that forces Dragon Copilot into just straight...

In the emergency department, we aren't capturing the entire visit in one clinical exam room as we...

We want Dragon Copilot to create better output by capturing all of the available discrete elements...

There really isn't any training or support documentation at all for Dragon Copilot. If we have a...

The latest release notes I saw for the newest updates to Dragon Copilot show that Microsoft is...

There are some people who got a license for Dragon Copilot, but they haven't necessarily adopted it...

I wouldn’t buy Dragon Copilot again. I would go with a different solution instead because it has...

There have been a fair number of outages with Dragon Copilot. They happen at least once a week,...

Beyond note generation in Dragon Copilot, I’d like to see capabilities like order pending and...

The Dragon Copilot innovation road map was presented as being much more aggressive than what we’ve...

We’re continuing with Dragon Copilot for now and haven’t started evaluating Epic’s native ambient...

When we report errors, issues, or suggestions to Microsoft about Dragon Copilot, it takes a lot of...

Not everybody has the volume that I do. When I’m done seeing a patient, I’m already seeing the next...

We had a Microsoft team that was supposed to come here and do the training for Dragon Copilot. That...

For our organization, Dragon Copilot has been a good investment. For me, though, it costs me more...

Microsoft hasn’t come up with an upgrade to Dragon Copilot that would integrate it into our EHR,...

The ambient scribe component of Dragon Copilot is very good at hearing what people say and...

We are trying to get clearer measurements of Dragon Copilot to see whether it is impacting...

One of the things people have said about the solution is that their post-visit documentation quality...

Microsoft is charging us more for the same services when they don't own all the experience, and...

Microsoft is just not close enough to their customers. They don’t work nearly as hard as Epic to...

When it comes to Microsoft’s back-office products, their development has been pretty good. But when...

For our physicians who are on Dragon Copilot, they use it for most of their encounters. Once they're...

Our ambient speech program has accelerated into accolades within the organization because it has...

We meet Microsoft on a regular cadence. I like our direct person. We have a good relationship. We...

We have been unhappy with charges from Microsoft due to our frontline person not being aware of...

Microsoft’s training has gotten better. They started to give some support. But initially, especially...

We can tell the difference between a giant corporation and a smaller company. Microsoft went through...

Initially, the cost was high. We have found a lower price point with Dragon Copilot, and it includes...

I would tell others that if they are going to try out solutions, they have to try out Dragon...

We have experienced a significant number of downtime incidents with Dragon Copilot. The ambient...

Initially, training is largely self-led with Dragon Copilot; providers are expected to complete it...

Microsoft's partnership with Epic is a strong statement. The two vendors are working collaboratively...

There is constantly some new functionality being added to Dragon Copilot; for example, being able to...

People should think about the technical environment where they are going to implement a solution....

When we first went live with Dragon Copilot, training was virtual. The vendor used a...

Cost and responsiveness are our biggest problems with Microsoft. Dragon Copilot is ok, and the...

Dragon Copilot just focuses on spoken content. I am looking forward to the AI being able to read the...

There were enhancements that we were told were coming, but they were significantly delayed....

Microsoft doesn't provide at-the-elbow support. They have a ticketing system if we have an issue,...

Our physicians who have been engaged with the system have seen some benefits.

Dragon Copilot wouldn't have been my choice. I think there are better AI ambient listening options....

Our adoption rate for Dragon Copilot is phenomenal.

Dragon Copilot is performing very well overall. The main challenge is helping ER physicians learn...

Momentum is slow but building with Dragon Copilot. Adoption numbers keep rising, though ER doctors...

The AI is strong in Dragon Copilot. We still need to review notes for hallucinations or small...

Dragon Copilot works as promoted. It is still on the bleeding edge of AI, but Microsoft has an...

What I like most about Dragon Copilot is how much time it saves. We have fewer clicks, less typing,...

Microsoft has been really good to us. I can text high-level people, and they answer me.

I wish we could get started with orders a little quicker in Dragon Copilot. That feature is...

Dragon Copilot is working well, and adoption continues to improve. We have had to work with...

For high utilizers of Dragon Copilot, we are seeing increased revenue due to them coding better and...

I don't think Dragon Copilot really helps that much with documentation time, but the perception of...

We will launch Microsoft's nurse ambient AI in the future. Nursing has a different workflow. Nurses...

I think Microsoft's price structure is a problem. We get nickel-and-dimed by Microsoft.

There is a layer of complexity with Dragon Copilot. Microsoft still thinks that it is a great idea...

The implementation of our pilot with Microsoft was very smooth. Our doctors appreciated that...

We signed with Microsoft. We piloted both another product and the new version of Dragon Copilot. The...

The relief that Dragon Copilot provides from administrative and cognitive burdens is priceless. I...

The setup for Dragon Copilot is not hard at all, and the integration with our EHR did not take long....

I have not personally witnessed any true hallucinations where Dragon Copilot came up with something...

Dragon Copilot is going to get even better. We are really looking forward to the ordering capability...

We have been with Nuance for quite a long time. Prior to DAX Copilot, they had a different service...

One wish-list item we have for Dragon Copilot is the ability to look at the documentation and apply...

Dragon Copilot is reliable, and it is an overall fairly simple tool to use. It captures the...

The people at Nuance who we work with are approachable, and we can reach them anytime we want,...

I would tell someone considering engaging with Nuance that the vendor is easy to contact, and their...

Our biggest issue with Dragon Copilot has been using devices that are managed by a mobile device...

Nuance is dedicated to additional innovation with Dragon Copilot. Several providers are happy using...

Nuance is pretty responsive to our feedback, but I wish there were more clarity on their...

When we have had issues with Dragon Copilot, Nuance recommends opening cases. So, we open a case....

Ambient listening products are definitely new to the market. Strategies around pricing are going to...

We are still waiting on integration between Dragon Copilot and our EMR, and that is a point of...

Nuance is constantly working to evolve Dragon Copilot. They put a lot of emphasis on development....