Dragon Copilot Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Value
Our adoption rate for Dragon Copilot is phenomenal.
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Product
Dragon Copilot is performing very well overall. The main challenge is helping ER physicians learn...
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Product
Momentum is slow but building with Dragon Copilot. Adoption numbers keep rising, though ER doctors...
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Product
The AI is strong in Dragon Copilot. We still need to review notes for hallucinations or small...
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Loyalty, Value
Dragon Copilot works as promoted. It is still on the bleeding edge of AI, but Microsoft has an...
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Product, Value
What I like most about Dragon Copilot is how much time it saves. We have fewer clicks, less typing,...
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Relationship
Microsoft has been really good to us. I can text high-level people, and they answer me.
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Product
I wish we could get started with orders a little quicker in Dragon Copilot. That feature is...
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Product
Dragon Copilot is working well, and adoption continues to improve. We have had to work with...
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Product, Value
For high utilizers of Dragon Copilot, we are seeing increased revenue due to them coding better and...
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Product
I don't think Dragon Copilot really helps that much with documentation time, but the perception of...
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Loyalty
We will launch Microsoft's nurse ambient AI in the future. Nursing has a different workflow. Nurses...
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Value
I think Microsoft's price structure is a problem. We get nickel-and-dimed by Microsoft.
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Product
There is a layer of complexity with Dragon Copilot. Microsoft still thinks that it is a great idea...
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Operations
The implementation of our pilot with Microsoft was very smooth. Our doctors appreciated that...
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Loyalty
We signed with Microsoft. We piloted both another product and the new version of Dragon Copilot. The...
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Product
The relief that Dragon Copilot provides from administrative and cognitive burdens is priceless. I...
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Operations, Product, Value
The setup for Dragon Copilot is not hard at all, and the integration with our EHR did not take long....
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Product
I have not personally witnessed any true hallucinations where Dragon Copilot came up with something...
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Loyalty
Dragon Copilot is going to get even better. We are really looking forward to the ordering capability...
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Relationship, Operations
We have been with Nuance for quite a long time. Prior to DAX Copilot, they had a different service...
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Product
One wish-list item we have for Dragon Copilot is the ability to look at the documentation and apply...
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Product
Dragon Copilot is reliable, and it is an overall fairly simple tool to use. It captures the...
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Relationship
The people at Nuance who we work with are approachable, and we can reach them anytime we want,...
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Relationship
I would tell someone considering engaging with Nuance that the vendor is easy to contact, and their...
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Product
Our biggest issue with Dragon Copilot has been using devices that are managed by a mobile device...
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Relationship, Value
Nuance is dedicated to additional innovation with Dragon Copilot. Several providers are happy using...
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Relationship
Nuance is pretty responsive to our feedback, but I wish there were more clarity on their...
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Relationship, Product
When we have had issues with Dragon Copilot, Nuance recommends opening cases. So, we open a case....
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Loyalty, Value
Ambient listening products are definitely new to the market. Strategies around pricing are going to...
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Loyalty, Product
We are still waiting on integration between Dragon Copilot and our EMR, and that is a point of...
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Relationship
Nuance is constantly working to evolve Dragon Copilot. They put a lot of emphasis on development....
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Loyalty
We have had really good success with Dragon Copilot. We have many people who are signed up to use...
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Relationship
In the beginning phases, Nuance is always there to be helpful. Because we are in an earlier phase,...
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Operations, Product
I didn't get a lot of training, but our trainers got more training than I did, and they seem to be...
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Culture, Operations, Product
Nuance made promises about what the tool is going to do, and it has actually done it. Dragon Copilot...
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Product
Right now, Dragon Copilot is contained inside of Epic's software, but I wonder whether Nuance could...
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Loyalty, Value
The system availability is an issue. We have downtime every week or two, and that has led our...
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Loyalty, Product
We continue to get incredible quotes from our physicians about how Dragon Copilot and documentation...
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Value
Dragon Copilot users are seeing more patients per month because the solution is saving them so much...
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Relationship, Product
Like every vendor who is working in new and emerging technology, keeping development timelines is...
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Operations
Nuance does a bit of an anything-we-want training approach. There are virtual trainings, webinars,...
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Operations
The training from Nuance is good, but the whole industry is still figuring out the best way to...
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Product
We love the integration we have with Dragon Copilot. We love the advancing technology, the accuracy...
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Loyalty, Product
The ambient piece of solutions will be quickly commoditized. I don't care whether my speech...
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Value
Nuance needs to get some Android support. Right now, their app is iOS only, so that is a little bit...
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Loyalty, Value
We are rolling Dragon Copilot out to everybody. We were convinced by our pilots that the solution is...
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Culture, Loyalty
Nuance has been guilty of overpromising features coming soon. What they have delivered is amazing,...
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Product
Nuance's problem is that Microsoft doesn't like Oracle. I think there are political reasons that...
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Value
I know we have site licenses for Dragon Copilot. I don't know how much they cost through. I could...
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Loyalty, Product
Dragon Copilot has more customization options for note formatting than our other ambient speech...
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Relationship, Product
Dragon Copilot is a better product than others, and it has more future potential. The vendor's...
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Product, Value
With the system, some physicians have noticed a change in the amount of time they spend documenting....
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Operations
Our implementation of Dragon Copilot was problematic. The system was very rocky and painful. It took...
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Product, Value
Early on, I was a skeptic. I didn't think that I would be using an ambient speech product. I am a...
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Product
We have been on DAX Copilot for a couple of years, and the system is partially integrated with our...
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Culture
Nuance's licenses have a subscription-based model. The licenses have monthly costs, and usually, as...
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Relationship, Product
Nuance doesn't keep all of their promises. When DAX Copilot initially launched, it was an iOS-only...
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Loyalty, Value
DAX Copilot isn't part of our long-term plans. We are moving to a new product. I believe that cost...
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Relationship, Product
DAX Copilot has gotten better. Initially, the stability was a little rocky because the vendor was...
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Loyalty, Relationship, Product
There are some enhancements that could be done in DAX Copilot. When we compare the system to an...
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Loyalty, Product, Value
DAX Copilot’s impact on documentation time depends on the user. Some users are seeing a...
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Product, Value
Overall, DAX Copilot works well and continues to improve pretty rapidly. The biggest win is giving...
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Value
The cost seems to be on the high end of fair for DAX Copilot compared to competitors.
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Relationship
We have a great relationship with our contacts at Nuance.
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Product
Providers wish there were Android functionality, which DAX Copilot doesn't have yet. Nuance has it...
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Loyalty, Product
If folks test DAX Copilot a couple of times, then they suddenly find it to be helpful. Others are so...
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Product
There are some folks who test DAX Copilot and find that it just doesn't save them time or doesn't...
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Loyalty, Relationship
We started with DAX Copilot originally, like most people, just because we had an existing...
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Product, Value
With DAX Copilot, we saw a little increase in chart closures and documentation time. Clinicians’...
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Product
Nuance has upsells with Dragon Medical One, but the system does things the same way, and the vendor...
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Culture
Nuance has rolled out a lot over the year, but it is hard to be objective when they promised us a...
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Product
I would not recommend DAX Copilot right now. DAX Copilot gets points off for its expense and for...
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Product
DAX Copilot is the most integrated system we can get. Epic’s partners were the first to use the...
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Relationship, Operations, Value
I love our support team. They are very helpful and willing to come on-site for training and support...
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Product
DAX Copilot is probably best in class when it comes to AI documentation and integration with Epic's...
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Culture, Relationship
Nuance made us sign an agreement that we would ask Epic first if something appeared to be broken,...
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Product
Nuance added Spanish to the system, and that was a huge boon to us. If someone had asked me about...
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Operations
Nuance put together some fairly good training materials, but doctors are really busy, and I don't...
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Product
DAX Copilot works quite well, but it has had a lot of downtime. There is some volatility with the...
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Loyalty
At the end of the day, DAX Copilot is making a big impact on providers' work. The product is meeting...
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Product
There have been a couple of instances when DAX Copilot hasn't created new values in certain very...
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Loyalty, Product
I haven't heard anything bad about the integration between DAX Copilot and our EHR. Obviously, the...
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Product
When it comes to documentation accuracy, we absolutely have to go in and make edits to the notes...
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Loyalty, Relationship
Nuance has the depth to move the market if they want to, but I am not seeing proof that Nuance is...
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Culture, Loyalty, Relationship, Product
At this point, Nuance has way oversold their capability to deliver. We have been trying to get the...
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Value
Nuance hasn't been nickel-and-diming us because we approached the partnership with an enterprise...
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Value
Our biggest, most tangible win with DAX Copilot is that it improves on all the NLP that came before...
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Relationship
It takes two to tango with this solution. We have learned that Nuance can do amazing things, but...
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Culture
Initially, contracting with Nuance was difficult, and Nuance attempted to nickel-and-dime us. We had...
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Product
Our most recent upgrades for DAX Copilot have been pretty seamless, but we have had a lot more...
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Relationship
We have meetings with Nuance, and Nuance is a little more pushy with expansions than support sometimes....
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Product
DAX Copilot's features are limited by Epic, but Nuance created an app within Epic's systems that...
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Loyalty, Value
Even with the issues, DAX Copilot's product is good, and our providers like it. Users can still get...
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Relationship, Product
Nuance keeps us in the loop on any downtimes or issues in the system. We have more downtime with DAX...
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Relationship
Nuance has some pretty interesting things on the horizon, and they have given us some things we have...
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Product
DAX Copilot has improved over the past year by turning conversations into meaningful clinic notes,...
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Product
I wish we were able to push DAX Copilot out to our specialty providers who are in hospital...
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Loyalty, Product
We need to be able to pend predicted orders in DAX Copilot. That ability is supposedly coming. When...
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Value
DAX Copilot is a great solution compared to a scribe, and we get our money's worth from it. I would...
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Loyalty, Product, Value
We have been tracking burnout, and we have been able to reduce that with DAX Copilot. We have also...
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Operations
When it comes to training, Nuance's people have come on-site and really helped our doctors out. From...
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Culture
Once we signed the contract for the solution, the licenses didn't get released to us as quickly as...
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Product
We monitor pajama time, and that has gone way down, and our assumption is that DAX Copilot has made...
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Product
One of the things that we have been waiting for with DAX Copilot has been functionality with Android...
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Product
Most providers have a standard way to document a physical exam, and Nuance has made it so that a...
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Relationship, Operations, Product
Sometimes DAX Copilot is slow; it is not perfect all the time. It went down one time, and I couldn’t...
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Operations
We have a couple of new providers who just joined us, and I specifically set aside an hour for each...
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Culture, Value
We have heard about a lot of other vendors in this market that are less expensive than Nuance. I do...
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Product, Value
We have seen improved coding with DAX Copilot; it improves the documentation to support the coding....
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Relationship, Operations
We have regular meetings with Nuance, and in those meetings, they provide us with information on who...
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Relationship, Product
I feel Nuance has done a good job of being at the forefront without going too fast on functionality...
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Product
In the ED, we are trying to scale a little more with the product. We have kept our DAX Copilot users...
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Relationship
Microsoft is still Microsoft, so to get anything changed in DAX Copilot is quite a process. We can...
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Product
There are two features everybody is waiting for. One feature is for teeing up orders. If I'm seeing...
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Product, Value
We have seen a 15%–20% improvement in documentation time. That is modest, but it is meaningful to...
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Loyalty, Product
Nuance wants to use very voice-driven commands, and I'm not personally a fan of that. Where we could...
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Relationship
Nuance has a 24/7 Zoom channel that we can connect to, and that is kind of cool, but they haven't...
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Loyalty
We are looking at expanding DAX Copilot into more areas of the hospital. Our senior management team...
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Relationship, Product
DAX Copilot suffered in terms of configurability, but Nuance has since improved that area, and I...
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Loyalty
We started with DAX Copilot because as Nuance customers, the Dragon product line was already here in...
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Loyalty
There is a new version called Dragon Copilot that is going to replace DAX Copilot in the near...
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Product
DAX Copilot really helps with after-encounter charting time. We are charting less after the fact....
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Product
DAX Copilot’s application in the ED is still in its infancy. The system is very good at synthesizing...
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Loyalty
Our experience with DAX Copilot has been largely positive. The integrations that are going on with...
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Loyalty, Product
There are still some things in DAX Copilot that could be added and improved. That is more about...
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Relationship
Nuance is pretty good with us. I just connected with my point of contact from Nuance recently. DAX...
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Product, Value
We have seen decreased burnout with DAX Copilot, but how we quantify that is hard. When we think...
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Relationship
We will often get emails about Nuance investigating some problem, but that problem hardly ever...
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Loyalty
When looking at Nuance's suite of products, there are a few important things to look at. One is the...
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Product, Value
DAX Copilot is a good tool with a solution to our problems. Our providers can see more patients,...
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Product
DAX Copilot's best benefit is allowing providers to sit back, face the patient eye to eye, talk...
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Product
Because we use Epic solutions, our users would like it if DAX Copilot could see information in...
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Loyalty, Value
I foresee some clinicians saying that writing the notes is not their problem and that DAX Copilot...
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Product
DAX Copilot dramatically shortens the documentation time. Providers leave office visits or exam...
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Product
DAX Copilot’s documentation is highly accurate. There are some functionalities within our EMR that...
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Loyalty, Product
I'm interested in utilizing technical solutions that can help with documentation. DAX Copilot was...
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Loyalty, Product
DAX Copilot isn’t perfect, but it is certainly a whole lot better than nothing. It is going to start...
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Relationship
What I love about DAX Copilot is that Nuance is automatically pushing out their updates as soon as...
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Loyalty, Product
I have no complaints with Nuance. I really don't have any problems with the technology at all. I'm a...
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Product
With the assessments, if I do three things, DAX Copilot assigns them in a different order than I...
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Operations, Product
Sometimes when there is a new upgrade, it is written a bit in the language of a developer and not of...
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Product
Whenever something is going on with DAX Copilot, like if data is not transferring, our providers get...
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Relationship, Product
Nuance has been improving DAX Copilot to make it more robust and better. So they are constantly...
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Loyalty
We weren’t searching for any AI, but we have Dragon Medical One, and Nuance came out with DAX...
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Product, Value
Our providers absolutely love DAX Copilot. I have nothing but good things to say about DAX Copilot....
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Product
There are a lot of things end users have to learn and get comfortable with in DAX Copilot, and...
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Product
When it comes to documentation accuracy, Nuance still has to do some editing occasionally. In...
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Relationship, Product
Sometimes it takes multiple users reporting something before Nuance notifies us that there is an...
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Value
We have providers who will never want to move off traditional transcription. Right now, we have a...
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Loyalty
There were a couple of internal criteria that helped us choose DAX Copilot, but we also chose DAX...
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Culture
Nuance is pretty transparent about what we are going to get charged for and what we won't get...
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Relationship, Operations
We recently implemented DAX Copilot, and Nuance’s project team has been very timely when it comes to...
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Loyalty, Product
Even in the short period of time we have had DAX Copilot, Nuance is already getting ready to push...
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Operations, Product
DAX Copilot really is an out-of-the-box solution. There is very little training needed, and the...
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Operations, Product
I would tell someone implementing DAX Copilot that if they are going to do a pilot of the solution,...
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Loyalty, Product
One thing that the vendor is working on that is really cool is if, for instance, there is a...
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Loyalty
We selected Nuance because we were already using some of their services, and they had met our...
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Relationship
Nuance has been a good partner. We had some rough times with some of the vendor's other offerings,...
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Relationship
One of Nuance’s key strengths is the data set that they have. It is probably second to none in terms...
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Relationship
Anytime there is a big company like Nuance, one opportunity for improvement is figuring out ways to...
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Loyalty, Relationship
With Nuance, we can't wait for their orders piece to come out. The vendor has been working on that...
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Culture, Loyalty, Relationship
I had a call with Nuance because I wanted to understand their road map. I hadn't heard from the...
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Relationship
I am deeply engaged with the Nuance team. I have a regular meeting with them and others that is like...
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Loyalty
DAX Copilot has been very positively received at all levels. When we have had financial downturns,...
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Product
DAX Copilot is better than traditional voice systems like Dragon Medical One, but we still have to...
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Value
Physicians have said that DAX Copilot saved their careers or that they decided to postpone retiring...
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Loyalty, Product
Part of the challenge with DAX Copilot is that some of the EHR footprints we have right now don't...
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Operations, Product, Value
DAX Copilot is an AI-enabled tool that providers use on their phones through our EHR vendor’s mobile...
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Product
DAX Copilot’s documentation accuracy has definitely improved since we first started. We have...
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Loyalty, Relationship
Nuance is heavily responsive. It feels like they are vested in trying to see the technology be...
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Product, Value
With DAX Copilot, I am able to rest my mind a bit because I know that I can actually have a...
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Product
There could maybe be some tweaking or customization for the system. For an improvement, I would...
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Product
DAX Copilot is very early on in its journey to become what it needs to be to really impact the...
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Loyalty, Product
One little thing that impacts documentation is that DAX Copilot is not a learning model. It is AI,...
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Loyalty, Product
DAX Copilot has gone down once in the last several months, but within a short while, we had it back...
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Loyalty, Product
DAX Copilot doesn't engage with Epic. It almost sits on top of Epic. I don't know why, but I believe...
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Operations
Our leadership is engaged with Nuance. That is how we integrate. We shoot off an email, and we get...
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Value
The thing that Nuance could improve doesn't really have anything to do with something they actually...
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Product, Value
DAX Copilot has definitely decreased physician burnout and improved same-day closures. It has...
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Loyalty, Product
We already used Epic, and there was Epic integration with DAX Copilot, so that was one of the first...
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Loyalty, Product, Value
We originally had it so that primary care physicians would only use DAX Copilot, as well as those...
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Product
Nuance delivers an outstanding product. We saw a pretty significant drop in documentation time from...
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Value
Nuance is so expensive, and that is a huge pain point. I don't know how they are going to get better...
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Relationship
Our partnership with Microsoft started off slowly, but it has picked up steam, and we have...
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Relationship
Nuance has been pretty proactive about troubleshooting our needs when we have asked them to. I...
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Relationship, Product
In the short time of me using DAX Copilot, the system has definitely improved. The way the system...
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Product
DAX Copilot has different stylistic options. We can have pros versus bullet points. We can increase...
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Value
The fee schedule has changed for DAX Copilot as we have added more users, and we have gone to a...
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Loyalty, Product
Nuance has some enhancements coming that I'm looking forward to, so we will see whether those pan...
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Loyalty
As far as the decision standpoint goes, DAX Copilot was brought to our organization a few years ago,...
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Product
The ease of use in DAX Copilot is probably one of its stronger points. We have done some internal...
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Product
The strength of DAX Copilot is capturing good history that has pertinent positives. DAX Copilot...
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