Dragon Copilot Commentary
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Subject Expert
Kylee Bird
Associate Engagement Partner
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User Commentary
Product
When it comes to capabilities that I would like Microsoft to develop, I would love to get help with...
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Product
Microsoft’s ambient AI solution was transformative for our physicians and our providers. For people...
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Loyalty, Product
DAX Copilot and Dragon Medical One are two distinct products for us, but Microsoft is trying to...
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Product
The note moves from Microsoft into Epic. It's really just the note that moves because Microsoft...
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Culture
Sometimes Microsoft is right up front with charges, but their processes aren't nimble, and they...
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Relationship, Product
Dragon Copilot isn't a bad product. The solution is fine. But other things make me hesitant, like...
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Relationship, Value
I feel like Microsoft wants to partner with us, but we're not really getting that much from our...
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Relationship
With Microsoft's structure, they give us a team for support, but it often isn't that team that can...
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Relationship
I've had to just short of beg for a road-map call with Microsoft. The calls involve a lot of fluff...
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Operations
The training materials that Microsoft sends out are so dense that nobody is going to read them....
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Value
For the providers who use the solution, it is positive. It is worth the money because it helps with...
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Relationship
This isn't a product that I would shout about from the rooftops. The AI scribing works well and is...
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Loyalty
I know what's coming and what's driving Dragon Copilot, so it's hard to say what capabilities I...
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Relationship
Microsoft's ability to consistently deliver is problematic because they don't put out dates. Like...
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Loyalty
Somebody making a decision about Dragon Copilot should evaluate a few vendors before signing a...
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Culture
I haven't seen contracts or known the system's money's worth, but in our latest contract...
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Product
I don't think we've adopted much with Dragon Copilot. We can do a query for clinical decision...
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Operations
To get a top rating for training, Microsoft would need to have 24/7 service. Microsoft has a...
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Product
People aren't using Dragon Copilot at every encounter because it's had some issues with downtime as...
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Loyalty
Dragon Copilot is maybe part of our long-term plans. We just signed a contract for a few years, and...
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Relationship, Product
I struggle with the vendor's lack of transparency when somebody puts in feedback to our EHR vendor....
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Relationship
We have a very good Microsoft team that is very attuned to our needs. We have a good customer...
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Relationship
Overall, I am very happy with the solution. I'm especially happy with Nuance's support and collaboration....
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Product
For many users, Dragon Copilot has altered their practices.
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Culture, Value
We aren't going to stay with Dragon Copilot because Epic is coming out with their own ambient AI...
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Product
I’d like Microsoft to develop contextual patient chart integration for Dragon Copilot. Also, they...
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Operations
Microsoft has a training program, but accessing it is somewhat challenging. There just doesn't seem...
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Product
I want to push providers who have Dragon Copilot and put in place a requirement that notes be closed...
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Relationship, Operations
When we started using Dragon Copilot, we worked directly with one person who was really good. He and...
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Relationship, Product
Microsoft is really trying to innovate and develop new things.
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Culture, Relationship
With Microsoft, we had some trouble at one point. We received a promise from a salesperson who is no...
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Product
Dragon Copilot is well integrated with Epic, but that depends on how a company brings it on. There...
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Product, Value
If I were talking to somebody about Dragon Copilot, I'd tell them to go for it and not delay. It's a...
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Relationship, Product
What's been impressive with Copilot is that we've asked for things, and we've seen the delivery on...
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Product
Dragon Copilot is an ambient technology that runs through either an iOS device or an Android phone....
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Product
Some of the people who tried Dragon Copilot and didn't stick with it are going back and trying it...
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Product
In the early days, trying something new involved people moving out of their comfort zone. People...
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Loyalty, Product
We would like true bidirectional functionality. Being able to harness the chart to create a better...
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Product
I have spent a lot of time creating a prompt that forces Dragon Copilot into just straight...
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Product
In the emergency department, we aren't capturing the entire visit in one clinical exam room as we...
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Loyalty, Product
We want Dragon Copilot to create better output by capturing all of the available discrete elements...
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Relationship, Operations
There really isn't any training or support documentation at all for Dragon Copilot. If we have a...
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Loyalty, Product
The latest release notes I saw for the newest updates to Dragon Copilot show that Microsoft is...
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Product
There are some people who got a license for Dragon Copilot, but they haven't necessarily adopted it...
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Product
I wouldn’t buy Dragon Copilot again. I would go with a different solution instead because it has...
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Product
There have been a fair number of outages with Dragon Copilot. They happen at least once a week,...
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Product
Beyond note generation in Dragon Copilot, I’d like to see capabilities like order pending and...
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Loyalty, Product
The Dragon Copilot innovation road map was presented as being much more aggressive than what we’ve...
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Loyalty, Product
We’re continuing with Dragon Copilot for now and haven’t started evaluating Epic’s native ambient...
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Relationship
When we report errors, issues, or suggestions to Microsoft about Dragon Copilot, it takes a lot of...
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Product
Not everybody has the volume that I do. When I’m done seeing a patient, I’m already seeing the next...
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Operations
We had a Microsoft team that was supposed to come here and do the training for Dragon Copilot. That...
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Value
For our organization, Dragon Copilot has been a good investment. For me, though, it costs me more...
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Product
Microsoft hasn’t come up with an upgrade to Dragon Copilot that would integrate it into our EHR,...
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Product
The ambient scribe component of Dragon Copilot is very good at hearing what people say and...
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Loyalty, Relationship
We meet Microsoft on a regular cadence. I like our direct person. We have a good relationship. We...
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Culture
We have been unhappy with charges from Microsoft due to our frontline person not being aware of...
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Operations
Microsoft’s training has gotten better. They started to give some support. But initially, especially...
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Relationship
We can tell the difference between a giant corporation and a smaller company. Microsoft went through...
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Value
Initially, the cost was high. We have found a lower price point with Dragon Copilot, and it includes...
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Operations
I would tell others that if they are going to try out solutions, they have to try out Dragon...
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Relationship, Product
We have experienced a significant number of downtime incidents with Dragon Copilot. The ambient...
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Operations
Initially, training is largely self-led with Dragon Copilot; providers are expected to complete it...
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Product
There is constantly some new functionality being added to Dragon Copilot; for example, being able to...
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Relationship, Operations
People should think about the technical environment where they are going to implement a solution....
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Operations
When we first went live with Dragon Copilot, training was virtual. The vendor used a...
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Value
Cost and responsiveness are our biggest problems with Microsoft. Dragon Copilot is ok, and the...
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Loyalty
Dragon Copilot just focuses on spoken content. I am looking forward to the AI being able to read the...
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Culture, Product
There were enhancements that we were told were coming, but they were significantly delayed....
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Operations
Microsoft doesn't provide at-the-elbow support. They have a ticketing system if we have an issue,...
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Product, Value
Our physicians who have been engaged with the system have seen some benefits.
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Product
Dragon Copilot wouldn't have been my choice. I think there are better AI ambient listening options....
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Value
Our adoption rate for Dragon Copilot is phenomenal.
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Product
Dragon Copilot is performing very well overall. The main challenge is helping ER physicians learn...
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Product
Momentum is slow but building with Dragon Copilot. Adoption numbers keep rising, though ER doctors...
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Product
The AI is strong in Dragon Copilot. We still need to review notes for hallucinations or small...
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Loyalty, Value
Dragon Copilot works as promoted. It is still on the bleeding edge of AI, but Microsoft has an...
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Product, Value
What I like most about Dragon Copilot is how much time it saves. We have fewer clicks, less typing,...
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Relationship
Microsoft has been really good to us. I can text high-level people, and they answer me.
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Product
I wish we could get started with orders a little quicker in Dragon Copilot. That feature is...
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Product
Dragon Copilot is working well, and adoption continues to improve. We have had to work with...
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Product, Value
For high utilizers of Dragon Copilot, we are seeing increased revenue due to them coding better and...
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Product
I don't think Dragon Copilot really helps that much with documentation time, but the perception of...
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Loyalty
We will launch Microsoft's nurse ambient AI in the future. Nursing has a different workflow. Nurses...
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Value
I think Microsoft's price structure is a problem. We get nickel-and-dimed by Microsoft.
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Product
There is a layer of complexity with Dragon Copilot. Microsoft still thinks that it is a great idea...
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Operations
The implementation of our pilot with Microsoft was very smooth. Our doctors appreciated that...
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Loyalty
We signed with Microsoft. We piloted both another product and the new version of Dragon Copilot. The...
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Product
The relief that Dragon Copilot provides from administrative and cognitive burdens is priceless. I...
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Operations, Product, Value
The setup for Dragon Copilot is not hard at all, and the integration with our EHR did not take long....
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Product
I have not personally witnessed any true hallucinations where Dragon Copilot came up with something...
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Loyalty
Dragon Copilot is going to get even better. We are really looking forward to the ordering capability...
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Relationship, Operations
We have been with Nuance for quite a long time. Prior to DAX Copilot, they had a different service...
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Product
One wish-list item we have for Dragon Copilot is the ability to look at the documentation and apply...
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Product
Dragon Copilot is reliable, and it is an overall fairly simple tool to use. It captures the...
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Relationship
The people at Nuance who we work with are approachable, and we can reach them anytime we want,...
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Relationship
I would tell someone considering engaging with Nuance that the vendor is easy to contact, and their...
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Product
Our biggest issue with Dragon Copilot has been using devices that are managed by a mobile device...
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Relationship, Value
Nuance is dedicated to additional innovation with Dragon Copilot. Several providers are happy using...
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Relationship
Nuance is pretty responsive to our feedback, but I wish there were more clarity on their...
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Relationship, Product
When we have had issues with Dragon Copilot, Nuance recommends opening cases. So, we open a case....
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Loyalty, Value
Ambient listening products are definitely new to the market. Strategies around pricing are going to...
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Loyalty, Product
We are still waiting on integration between Dragon Copilot and our EMR, and that is a point of...
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Relationship
Nuance is constantly working to evolve Dragon Copilot. They put a lot of emphasis on development....
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Loyalty
We have had really good success with Dragon Copilot. We have many people who are signed up to use...
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Relationship
In the beginning phases, Nuance is always there to be helpful. Because we are in an earlier phase,...
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Operations, Product
I didn't get a lot of training, but our trainers got more training than I did, and they seem to be...
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Culture, Operations, Product
Nuance made promises about what the tool is going to do, and it has actually done it. Dragon Copilot...
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Product
Right now, Dragon Copilot is contained inside of Epic's software, but I wonder whether Nuance could...
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Loyalty, Value
The system availability is an issue. We have downtime every week or two, and that has led our...
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Loyalty, Product
We continue to get incredible quotes from our physicians about how Dragon Copilot and documentation...
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Value
Dragon Copilot users are seeing more patients per month because the solution is saving them so much...
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Relationship, Product
Like every vendor who is working in new and emerging technology, keeping development timelines is...
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Operations
Nuance does a bit of an anything-we-want training approach. There are virtual trainings, webinars,...
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Operations
The training from Nuance is good, but the whole industry is still figuring out the best way to...
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Product
We love the integration we have with Dragon Copilot. We love the advancing technology, the accuracy...
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Loyalty, Product
The ambient piece of solutions will be quickly commoditized. I don't care whether my speech...
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Value
Nuance needs to get some Android support. Right now, their app is iOS only, so that is a little bit...
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Loyalty, Value
We are rolling Dragon Copilot out to everybody. We were convinced by our pilots that the solution is...
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Culture, Loyalty
Nuance has been guilty of overpromising features coming soon. What they have delivered is amazing,...
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Product
Nuance's problem is that Microsoft doesn't like Oracle. I think there are political reasons that...
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Value
I know we have site licenses for Dragon Copilot. I don't know how much they cost through. I could...
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Loyalty, Product
Dragon Copilot has more customization options for note formatting than our other ambient speech...
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Relationship, Product
Dragon Copilot is a better product than others, and it has more future potential. The vendor's...
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Product, Value
With the system, some physicians have noticed a change in the amount of time they spend documenting....
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Operations
Our implementation of Dragon Copilot was problematic. The system was very rocky and painful. It took...
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Product, Value
Early on, I was a skeptic. I didn't think that I would be using an ambient speech product. I am a...
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Product
We have been on DAX Copilot for a couple of years, and the system is partially integrated with our...
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Culture
Nuance's licenses have a subscription-based model. The licenses have monthly costs, and usually, as...
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Relationship, Product
Nuance doesn't keep all of their promises. When DAX Copilot initially launched, it was an iOS-only...
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Loyalty, Value
DAX Copilot isn't part of our long-term plans. We are moving to a new product. I believe that cost...
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Relationship, Product
DAX Copilot has gotten better. Initially, the stability was a little rocky because the vendor was...
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Loyalty, Relationship, Product
There are some enhancements that could be done in DAX Copilot. When we compare the system to an...
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Loyalty, Product, Value
DAX Copilot’s impact on documentation time depends on the user. Some users are seeing a...
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Product, Value
Overall, DAX Copilot works well and continues to improve pretty rapidly. The biggest win is giving...
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Value
The cost seems to be on the high end of fair for DAX Copilot compared to competitors.
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Relationship
We have a great relationship with our contacts at Nuance.
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Product
Providers wish there were Android functionality, which DAX Copilot doesn't have yet. Nuance has it...
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Loyalty, Product
If folks test DAX Copilot a couple of times, then they suddenly find it to be helpful. Others are so...
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Product
There are some folks who test DAX Copilot and find that it just doesn't save them time or doesn't...
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Loyalty, Relationship
We started with DAX Copilot originally, like most people, just because we had an existing...
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Product, Value
With DAX Copilot, we saw a little increase in chart closures and documentation time. Clinicians’...
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Product
Nuance has upsells with Dragon Medical One, but the system does things the same way, and the vendor...
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Culture
Nuance has rolled out a lot over the year, but it is hard to be objective when they promised us a...
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Product
I would not recommend DAX Copilot right now. DAX Copilot gets points off for its expense and for...
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Product
DAX Copilot is the most integrated system we can get. Epic’s partners were the first to use the...
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Relationship, Operations, Value
I love our support team. They are very helpful and willing to come on-site for training and support...
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Product
DAX Copilot is probably best in class when it comes to AI documentation and integration with Epic's...
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Culture, Relationship
Nuance made us sign an agreement that we would ask Epic first if something appeared to be broken,...
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Product
Nuance added Spanish to the system, and that was a huge boon to us. If someone had asked me about...
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Operations
Nuance put together some fairly good training materials, but doctors are really busy, and I don't...
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Product
DAX Copilot works quite well, but it has had a lot of downtime. There is some volatility with the...
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Loyalty
At the end of the day, DAX Copilot is making a big impact on providers' work. The product is meeting...
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Product
There have been a couple of instances when DAX Copilot hasn't created new values in certain very...
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Loyalty, Product
I haven't heard anything bad about the integration between DAX Copilot and our EHR. Obviously, the...
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Product
When it comes to documentation accuracy, we absolutely have to go in and make edits to the notes...
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Loyalty, Relationship
Nuance has the depth to move the market if they want to, but I am not seeing proof that Nuance is...
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Culture, Loyalty, Relationship, Product
At this point, Nuance has way oversold their capability to deliver. We have been trying to get the...
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Value
Nuance hasn't been nickel-and-diming us because we approached the partnership with an enterprise...
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Value
Our biggest, most tangible win with DAX Copilot is that it improves on all the NLP that came before...
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Relationship
It takes two to tango with this solution. We have learned that Nuance can do amazing things, but...
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Culture
Initially, contracting with Nuance was difficult, and Nuance attempted to nickel-and-dime us. We had...
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Product
Our most recent upgrades for DAX Copilot have been pretty seamless, but we have had a lot more...
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Relationship
We have meetings with Nuance, and Nuance is a little more pushy with expansions than support sometimes....
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Product
DAX Copilot's features are limited by Epic, but Nuance created an app within Epic's systems that...
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Loyalty, Value
Even with the issues, DAX Copilot's product is good, and our providers like it. Users can still get...
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Relationship, Product
Nuance keeps us in the loop on any downtimes or issues in the system. We have more downtime with DAX...
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Relationship
Nuance has some pretty interesting things on the horizon, and they have given us some things we have...
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Commentary Summary
Comment Type Breakout