Dragon Medical One Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Product
For what it is, Dragon Medical works well where we need it.
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Product
With Microsoft, more of the AI and innovative stuff is occurring in their ambient listening product,...
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Relationship
Microsoft goes slower than other vendors we work with when it comes to support. When we send...
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Relationship, Product
I think Epic is better suited overall. Epic and Microsoft clearly have a business relationship,...
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Product
We have Dragon Medical One licenses for many providers. Adoption has been strong across the...
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Loyalty, Operations
Dragon Medical One used to be from Nuance. They are now owned by Microsoft, and the product is...
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Relationship, Product
There are always frustrations, things that happen, and support issues. But if we take a step back...
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Product, Value
Dragon Medical One is a tool that produces efficiencies for the doctors and nurses who use it. The...
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Loyalty
The road map is for more of an AI solution. Microsoft is putting all their knowledge into AI for a...
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Operations, Product
Microsoft needs to slow down on their releases. It seems like there is constantly a new release...
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Operations, Product, Value
One strength of Dragon Medical One is its accuracy. The solution definitely helps with efficiency in...
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Relationship
Microsoft's ticketing system is just okay. It is complicated, and if we don’t get the right person,...
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Value
Microsoft is integrating their ambient solution into Dragon Medical One. They are going to drop the...
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Product
The latest version of Dragon Medical One is pretty smart and easy to use. It is not quite as good at...
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Product
I have used Dragon Medical One in previous organizations, and this is definitely better than it was...
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Product
I want a zero missed transcription rate from Dragon Medical One, or as close to zero as possible. I...
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Relationship
I appreciate that Microsoft sends email notifications about service interruptions and provides a...
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Product
Dragon Medical One is very easy to use. We don’t even think much about it anymore because it is just...
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Product
I have seen the number of old-style dictations through the traditional system drop dramatically...
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Product
Dragon Medical One is a solid, dependable solution that works. The only time it doesn’t work is if...
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Relationship
We have a contact at Microsoft, and it is easy for us to connect with them when we need to....
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Relationship, Operations
Dragon Medical One does a really good job of understanding us, learning the way that we speak, and...
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Relationship
With Nuance's support, we usually get to where we need to be, but it typically takes quite a bit of...
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Culture, Relationship, Value
Nuance provides good support, and they have been pretty lenient with their charges. They also seem...
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Loyalty, Product
Nuance's technology has been around for a long time, and it works great. However, with technology...
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Loyalty, Relationship
Nuance is part of Microsoft now, and our organization has a close partnership with Microsoft, so...
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Culture, Operations, Value
The Dragon Medical One licenses are expensive. I would tell someone considering Nuance that they...
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Loyalty, Product
We are always going to need some type of voice dictation. Right now, we are using Nuance's system,...
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Operations
Nuance was great to work with. We set up Dragon Medical One, and we were up and running. The product...
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Relationship
Sometimes the vendor gets ahold of us to let us know stuff is going to break, but sometimes they...
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Value
If Nuance could fix some of the issues that they don't think are issues, I would give them a higher...
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Operations
The fact that Nuance gives users the option to use a microphone is great. In Nuance Academy, I can...
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Product
Some things should be different in the system, like the ability to log on locally if we don't have a...
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Relationship, Product
From a support perspective, I have to send Nuance’s configuration link to a user, and if they open...
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Relationship
The system meets all our needs. I'm just annoyed with the vendor from the support side.
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Operations, Product
Sometimes we have some issues with upgrades. Dragon Medical One integrates with our Epic solution....
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Loyalty, Product
I'm not sure whether I would say Nuance is proactive. I would be wishy-washy on that one. That is...
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Culture, Relationship
We have had some struggles with Nuance trying to debug things. We are trying to work with Nuance to...
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Culture, Product
For ambient AI, Dragon Medical One is very easy to use. The transcription piece is a little bit...
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Loyalty, Product
If I had to choose, I would buy Dragon Medical One again. The solution is used in two ways. One is...
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Product
The things that I hear from providers the most that could be improved are the issues with the...
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Product
The biggest strength of Dragon Medical One is our ability to use it with our personal devices...
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Operations
There are a couple of different functionalities available within Nuance’s products. The vendor has...
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Product
Nuance uses the cloud for doing all their transcription and whatnot. Usually, about once every...
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Culture, Relationship
The Nuance representatives who were responsible for our account changed. I was told that our new...
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Loyalty, Relationship
We meet with Nuance to evaluate their releases and get recommendations. We can determine whether we...
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Culture, Relationship, Product
Over the last few years, we haven't really had any issues with the system's quality beyond maybe...
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Relationship
Nuance is a great partner. Our leaders are always meeting the vendor's leaders. They are very...
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Product
Lately, when we have onboarded new providers, Nuance has gotten them started. Dragon Medical One is...
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Relationship, Product
If Nuance were to introduce an API for their console for user management, that would be helpful for...
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Product, Value
Dragon Medical One is an effective transcription tool. It is pretty low maintenance overall. The...
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Relationship
Nuance’s support is very good. I don't have a personal contact, but I have never had any delays with...
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Operations, Product
I like Dragon Medical One’s ease of use. It is just a plug-and-play system; I don't even train. I...
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Relationship
Nuance meets with us to see how we are doing. They are always on board with getting us what we need...
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Culture, Relationship, Product
Nuance has some reliability issues. They promote themselves as an enterprise platform, but they...
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Loyalty
We stay with Dragon Medical One because Nuance is our preferred vendor, and we are trying to do...
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Product, Value
Dragon Medical One has KPIs that include things like uptime, how efficient doctors are at using the...
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Value
Nuance's systems are very expensive.
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Product, Value
The problem that Nuance has is that their system is now a value add. Anyone can do transcription...
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Product
Dragon Medical One is a solid platform. It is really up to the users to build in some of the...
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Relationship
We appreciate all the hard work that our Nuance system does to support us at our organization....
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Product
While we occasionally have bumps, Dragon Medical One is a really well-integrated system with our...
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Product
I don't know that we have ever done really good reports to financially identify how long it takes...
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Operations
Nuance didn't really do anything to implement Dragon Medical One. They gave us the software install....
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Relationship
I have had a couple of issues recently, and Nuance’s phone support has been very good and helpful. I...
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Product
Dragon Medical One is a product that we are very happy with. We have a high number of users. I don't...
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Loyalty, Product
We have new leaders who are considering other tools. I think that satisfaction with Dragon Medical...
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Loyalty, Product
We have been on the system for a few years. Things were kind of hit or miss before, but they have...
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Operations
I think the training is really good and easy to access as well. The help pages are built in right there....
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Product
The system is easy to use. The integration with the system is wonderful. The providers have...
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Relationship
Nuance is always very responsive. If we ever need help, which is rare, they are super responsive....
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Product
It is hard to separate Dragon Medical One from the ambient documentation now. So from a pure...
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Relationship
The vendor is responsive and has been very good about notifying us about outages, and they have been...
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Value
The product is pricey, though it is interesting that Nuance is willing to cut the price on Dragon...
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Operations
Nuance is not changing very much with the product. It is just locked and loaded. There are not many...
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Relationship, Product
We have had some outages lately. They have been less than a day, but we have had multiple. Those...
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Relationship, Operations
We have very few issues with Dragon Medical One. One of the issues we had was that there were some...
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Operations
The learning with the providers in terms of training the product with their voice was pretty smooth....
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Product, Value
Our physicians love Dragon Medical One for its dictation. They use it on a daily basis, and it...
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Product
The integration with Dragon Medical One and our EHR is a little cumbersome. The providers log in to...
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Product
The Anchor Speech Focus capability still does not work inside our EHR, and that is a pain point for...
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Operations, Product
Dragon Medical One is a great product, and I love training providers on all the great features it...
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Product
Dragon Medical One is always easy to use, and it doesn’t take any training at all. The document...
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Relationship
Nuance’s support is very good. We call them, and they are on the phone. We usually have the same...
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Operations, Product
I would definitely recommend Nuance. I find Dragon Medical One easy. It is a plug-and-play system. I...
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Relationship, Operations
I get emails about trainings from Nuance once in a while. I have sat in on a couple of them. They...
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Product
Dragon Medical One is a speech-to-text system. There isn't much that we can improve on it. We have...
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Value
Dragon Medical One is a good product, but Nuance nickel-and-dimes us for every license and product....
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Relationship
If I need Nuance, they are there. Their customer service is good, and I don’t have any complaints....
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Loyalty, Product
Nuance has Dragon Medical One on the Android and the iPhone, but I see the product eventually being...
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Product, Value
We regularly update the technology. Nuance is pretty good about keeping the upgrades, certificates,...
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Relationship, Operations
We don't have any issues with Nuance. We have a quality service person who likes to reach out every...
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Product, Value
The product is amazing. The providers love it, and it greatly helps with their productivity.
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Product
Integration and usability with our EHR continue to be a pain point for our providers.
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Loyalty
We are planning on keeping Dragon Medical One in our long-term plans because we recently switched to...
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Relationship, Product
I wouldn’t buy Dragon Medical One again because ever since we went live with it, we have had a fair...
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Loyalty
We chose Dragon Medical One because we had had some instability with our previous system that just...
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Operations
In terms of ongoing training, Nuance actually does excel, particularly compared to our previous...
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Loyalty, Product
When Nuance was having cloud issues and Dragon Medical One was offline, they had no alternative for...
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Relationship, Product
Once someone subscribes to Nuance’s notifications, they get those alerts very promptly, and Nuance...
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Relationship
Outside of the salespeople, we haven’t had a lot of people from Nuance try to put a smile on things...
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Value
If someone were starting fresh with Dragon Medical One as their first go, then they would probably...
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Culture, Value
Dragon Medical One is a very expensive product. For what we are paying, we are getting a worse...
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Product
Nuance has allowed us to install Dragon Medical One locally. How we were configured with our...
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Relationship
Nuance has already had to replace one support person who was dedicated to us because they were not...
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Operations, Product
Nothing is ever perfect, and initially our providers had to train Dragon Medical One, but now the...
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Relationship, Operations
Nuance is really good at support. They have something similar to office hours where a provider can...
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Operations, Product
There are a lot of commands that have to be built, and Dragon Medical One is pretty complex if end...
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Relationship, Operations, Product
Dragon Medical One does its job particularly well. Its voice recognition has been spot on for at...
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Loyalty
We have been really satisfied with Dragon Medical One and the quality of its voice-recognition...
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Product
I definitely like Dragon Medical One's larger taskbar, but that went away in the last version. I...
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Product, Value
We have only had one outage in the couple of years we have been on Dragon Medical One. Dragon...
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Relationship
Nuance lets us know about things ahead of time, and they do a good job of having a lot of...
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Loyalty, Product
We love Dragon Medical One. It does really great things. We are pretty happy with Nuance, so when we...
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Loyalty, Product
With Dragon Medical One, we have some outages, and we don't necessarily get communication regarding...
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Culture, Value
The piece of Dragon Medical One that we struggle with is the cost of the licensing; it is expensive....
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Product, Value
Providers are completely dependent on Dragon Medical One. It is the answer to making them...
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Loyalty
Our account representative recently mentioned that there is a discussion that Dragon Medical One and...
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Relationship, Operations
The vendor was as helpful as they could be with our upgrade. If I contact Nuance, they contact me...
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Relationship
We had one issue, and there was a lot of bumping around before I got it solved. I eventually found...
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Loyalty, Product
I don't think our issues are with Dragon Medical One, per se. Our issues come from another vendor....
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Product
There is very minimal if any downtime with Dragon Medical One. Its recognition rate for providers'...
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Product
With a big health system like ours, vendors need to limit the number of upgrades they do a year....
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Operations
We don't really have ongoing training with Nuance, but when we have a new provider on board, I...
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Loyalty, Operations, Product
We have had the product live for a long, long time, and folks like Dragon Medical One. If they...
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Culture, Loyalty, Value
People looking for a dictation platform sometimes need to consider pricing. Dragon Medical One has...
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Relationship
We had a little bit of downtime with Dragon Medical One when there was a disruption around the world...
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Product
I know there are other solutions out there, and I would recommend Dragon Medical One to people, but...
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Product, Value
The biggest outcome with Dragon Medical One is the documentation time. Before, we had numerous...
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Culture, Value
Dragon Medical One is subscription based, and Nuance charges a flat rate on the product. We pay a...
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Loyalty, Value
I don't know how much better Dragon Medical One can get with its speech-to-text functionality....
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Relationship
The technology in Dragon Medical One has been great. We did have a span where a lot of issues kept...
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Culture, Value
My understanding with Dragon Medical One is we were getting charged for the PowerMic mobile...
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Operations
Regarding training, I don't really see any emails or anything from Nuance. I can't say I have ever...
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Product
Dragon Medical One has been the same thing since we went live with it. There have maybe been some...
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Relationship
I have put in a couple of tickets. Nuance has been very good. I put in a ticket, and Nuance reached...
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Operations, Value
I like that providers can just pick up Dragon Medical One and start dictating without having to...
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Operations, Product
There are so many great features with Dragon Medical One. When I show new providers the step-by-step...
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Product
So far, everything has gone very well with Nuance. Dragon Medical One has a very good recognition...
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Loyalty, Product
Nuance has a system called DAX Copilot where we are actually able to use our smart devices, like...
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