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Nuance CDI Commentary
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Subject Expert
Connor Northrup
Associate Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Nuance CDI Solutions is an excellent product.
The vendor has not been as nimble since Nuance was acquired by Microsoft. They’ve fallen behind the...
I cannot refer anyone to the system, as it will no longer be supported. I'm very disappointed that I...
We are looking at other EHRs that possibly will have a CDI application embedded in them, but it is...
Nuance CDI Solutions does a quick review of medical records with AI assistance. We have to...
The one-on-one support that we used to have with a representative from the vendor has dropped. We...
For training, Microsoft came in pretty strong and answered all our questions. Also, the vendor’s...
The vendor has changed in ownership, so some of the features that we had in the point of care, the...
If we didn’t have a CDI program, we would have to create some system of our own, and the solution...
I wish Nuance CDI Solutions had a manager's profile that highlighted things that I could focus on or...
We do a lot of reporting with Nuance CDI Solutions, especially around CDI productivity. The tool is...
I'm not extremely satisfied with the prioritization of Nuance CDI Solutions. It may not be...
Support is an aspect I appreciate with Microsoft. When we click on the live chat, someone responds...
Microsoft conducts surveys, listens, and incorporates suggestions into their development. I have...
Nuance CDI Solutions helps with workflow. Nothing gets lost. I still work live accounts, and for me,...
The vendor removed a certain type of report from the system, and we haven't received a walkthrough...
With Nuance CDI Solutions, we can run any report that we need. The system's analytics are very easy...
In the past, Nuance CDI Solutions was part of a bundled plan. However, Microsoft has started...
Microsoft is constantly upgrading, and their upgrades have been good. Microsoft really values our...
Nuance is superior to other vendors, including Iodine Software and 3M. Nuance has really evolved,...
Microsoft's training has been very good, but recently, Microsoft has started to break apart what...
Microsoft's support is great. Microsoft has an instant chat that is wonderful. We have had great...
Commentary Summary
Comment Type Breakout