Nuance CDI Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Product
The vendor removed a certain type of report from the system, and we haven't received a walkthrough...
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Product
With Nuance CDI Solutions, we can run any report that we need. The system's analytics are very easy...
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Culture, Value
In the past, Nuance CDI Solutions was part of a bundled plan. However, Microsoft has started...
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Loyalty, Relationship, Product
Microsoft is constantly upgrading, and their upgrades have been good. Microsoft really values our...
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Product
Nuance is superior to other vendors, including Iodine Software and 3M. Nuance has really evolved,...
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Operations, Value
Microsoft's training has been very good, but recently, Microsoft has started to break apart what...
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Relationship
Microsoft's support is great. Microsoft has an instant chat that is wonderful. We have had great...
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Operations
Nuance was very thorough and organized during our implementation of the system. The system has also...
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Product
The system is cloud based, so there are some connections and integrations. However, those are still...
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Product
The prioritization of chart reviews and documentation in Nuance CDI Solutions is not great. I don't...
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Relationship
Nuance isn't very proactive because they haven't reached out to us. Our success manager at Nuance is...
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Operations
Nuance could improve their training by touching base with us and keeping us updated on how many...
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Relationship
Nuance's support is excellent. If I have issues with the system, it is really easy to get them...
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Product
Nuance CDI Solutions' strengths are its educational resources, ease of use, and customization. The...
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Loyalty, Relationship, Product
I don't see any innovation happening in Nuance CDI Solutions. Now that Nuance is a Microsoft vendor,...
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Relationship, Operations
Nuance has an implementation team that makes sure that we are on track and coordinates with us. But...
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Relationship
Nuance was a customer-oriented company that also had software, and now that they are with Microsoft,...
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Relationship
We used to have executive involvement with Nuance, and we would have executives we could reach out...
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Relationship
Nuance is not driving any of the outcomes. The outcomes I get are due to my engagement with my team...
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Operations
Nuance is not doing ongoing training with us unless I am pushing the envelope and asking for it, and...
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Value
Nuance is nickel-and-diming us on every little thing, but they didn't use to do that.
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Product
Nuance CDI Solutions is amazing. I love it. The vendor's analytics and reporting are really stellar....
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Product
CDE One is a user-friendly tool. It provides evidence-based clinical criteria for diagnosis...
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Relationship
Nuance listens to their customers. I appreciate their ability to participate in beta trials....
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Product
I definitely have everything that I need from a reporting standpoint with Nuance's system, and it is...
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Operations
Our implementation from Nuance far surpassed what I could have hoped for from the vendor we came...
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Culture, Value
Nuance has extra charges for additional interfaces for things that probably should be included. For...
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Relationship, Operations
Nuance does such a great job of keeping us updated with changes in the healthcare arena,...
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Product
The Nuance system's AI helps identify what is already captured on the prioritization of chart...
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Relationship
Nuance keeps us very well-informed if there are issues or challenges coming up with the product or...
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Operations, Product
I think Nuance's system is really intuitive. The analytics takes a bit of training, but it is not so...
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Operations, Product
Upgrades with Nuance are seamless. I can't think of a problem that we have had with implementing any...
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Product
We have some challenges, and I can't necessarily attribute those to the Nuance system, but some of...
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Operations
The one-on-one sessions we received after the Nuance University modules were good, but some of the...
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Operations
My only critique for the implementation of Nuance CDI Solutions would be to change the modules that...
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Operations, Product
The only thing I don't like is the decision tree. Back in the J.A. Thomas days, the decision tree...
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Relationship
I like Nuance’s support team very much. I can chat with someone immediately, and I appreciate that...
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Product, Value
I like the automatic assignment function for my staff in Nuance CDI Solutions. The system...
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Loyalty
CDE One has been a great tool, but I can't say we would buy it again. We have been presented with a...
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Product
CDE One really produces the results we need. If someone wants a CDI vendor that demonstrates return...
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Relationship
Nuance makes sure we are up-to-date on developments and updates. Nuance is always notifying us when...
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Relationship, Operations
The software itself is great. However, the support staff is what really makes a difference. Our...
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Product
I would love to see the vendor improve the prior revitalization of the accounts. I see the numbers,...
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Loyalty, Relationship
Most of the products in this space have the same bones, so the attention to detail is what...
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Relationship
My satisfaction with our product is primarily due to the support and expertise of our customer...
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Product
Nuance is a great vendor, and I like CDE One. I sometimes wish it were easier to get to diagnosis...
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Loyalty, Relationship
Nuance's personnel have the utmost integrity, and we can depend on their follow-through. They...
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Relationship
The CDE One system is user-friendly. Updates are timely and loaded by Nuance. The system support...
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Product
A new solution that we have does mortality indexes on a lot more conditions than CDE One. From my...
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Relationship
The customer service from Nuance is a big part of the reason we are satisfied with this solution....
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Product
Right now, what Nuance gets is just our claims data, so we are kind of limited to the type of...
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Relationship, Operations
Our facility has been a client with Nuance for years, and we have had many different consultants...
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Relationship, Product
I really appreciate the analytics that Nuance CDI Solutions has today. When we went live with the...
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Product
I appreciate that Nuance is continuing to refine how their AI works. That has definitely been a...
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Relationship
Our customer service manager is a pleasure to work with. They are always on top of things,...
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Relationship
Our customer service manager is a pleasure to work with. They are always on top of things,...
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Product, Value
CDE One has challenges only because to get the most bang for our buck, we want prioritization of...
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Product
The layout in CDE One is very good. When something goes into the review piece, the look is very...
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Product
The only limitation of CDE One’s documentation and completeness is that the system doesn’t populate...
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Relationship
Nuance responds very quickly for day-to-day things.
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Loyalty, Relationship
I have seen delays in Nuance keeping promises since they were bought by Microsoft. The focus for...
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Product
We don’t have enough CDE One licenses for everybody, so some of our people only have access to the...
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Product
My outcomes from CDE One are mostly based on analytics I see, and there are some challenges with...
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Product
I very much like the reporting in CDE One, and the chart reviews and prioritization are pretty good....
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Loyalty, Operations, Product
We have only had this product for a short time. We are still learning best practices and how to...
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Product
I like that once we design a report, Nuance CDI Solutions can keep our reports in a sort of folder....
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Product
Sometimes, the search that I use in the system's knowledge-based function doesn't take me to...
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Culture, Product, Value
I gave the vendor a low rating for supporting our integration goals because as part of the...
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Product
We have grouper rates, so every time we do a DRG change, there is an impact that our team members...
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Product
There is a clunkiness to adding new people to the solution. Once we add someone, we can't go back...
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Product
Our team has noted that since the system's inception with us, the AI doesn't function as efficiently...
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Product
The product that we use in CDE One tends to be very user friendly overall. I operate a number of...
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Relationship
Nuance has been part of our program, and they have been doing their best.
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