PowerScribe 360/One Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
We can't go a week without someone saying that PowerScribe 360 is slow or acting weird for them. The...
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Relationship
Microsoft has a 1-800 number that we can call, but we have to speak to a robot to generate a ticket,...
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Relationship
We had an account manager who we could meet with every quarter, but that person is gone now, and we...
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Product
The system's reports are pretty functional, and we are able to get our reports sent out most of the...
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Product
Microsoft offered us one solution for our SR data. However, a lot of other vendors' programs will...
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Product
My experience with another vendor's system was much better than my experience with PowerScribe 360...
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Relationship, Operations
We did an upgrade for PowerScribe 360 and moved to the vendor's new service package. There hasn't...
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Product
Microsoft wanted to go fully to the cloud with PowerScribe One, and I think they ran into a lot of...
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Value
PowerScribe One is really expensive, and a lot of the radiologists like PowerScribe 360 more. When I...
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Loyalty, Product
With PowerScribe One, I never have complaints about the functionality. The vendor has some new...
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Operations
Nuance has gone downhill since they were acquired by Microsoft. The upgrades used to be very...
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Relationship
Nuance is actually pretty good. We have a customer satisfaction engineer that we meet with. The...
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Operations
The transition to Microsoft was noticed and changed the way that we work. Things aren't worse, but...
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Product
Powerscribe 360 has a pretty straightforward package and support team. The speech engines and things...
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Loyalty, Product
We are not on the latest platform of PowerScribe 360, so the solution is pretty stagnant, but...
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Relationship
For 9 out of 10 radiologists, PowerScribe 360 is solid and works as advertised. But for radiologists...
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Operations
It is a little hard to get training for PowerScribe 360. The vendor doesn’t have many available...
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Loyalty, Product
We have had a rocky start because PowerScribe One is a hybrid cloud solution. It has some...
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Product
PowerScribe One has some neat little functionalities. The integration with modeling is nice to have,...
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Loyalty, Product
There are some bugs in PowerScribe One; it places the cursor after the comment field, so if we have...
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Product, Value
PowerScribe 360 works. It is stable, and it doesn't crack. It is highly reliable. We use its Empower...
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Product, Value
PowerScribe 360 is more expensive than we would like. The problem with PowerScribe 360 is that there...
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Product, Value
Nuance is reasonable. They charge, but the price is not outrageous. PowerScribe 360 is a very stable...
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Operations
Nuance's upgrades are free, but none have professional services. Nuance was purchased by Microsoft,...
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Loyalty
We haven't been able to upgrade PowerScribe 360 for a long time. I hope that my future satisfaction...
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Loyalty, Product
PowerScribe 360 does pretty well for what we are expecting it to do. I have been using the system...
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Loyalty
We are still on PowerScribe 360. We are on an old version, and the vendor hasn't had a new version...
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Relationship, Operations, Product
I don't like that Nuance's upgrade model is to separate hospitals at the same time. The vendor calls...
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Operations
Nuance has their online university. Having an online knowledge base is good, but customers shouldn't...
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Relationship
Nuance is very good at being proactive. We have a customer liaison, and we have regular meetings...
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Relationship
Nuance recently killed their microphone business. I don't know whether that had to do with the...
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Loyalty, Value
I don't feel like Nuance charges for every little thing. They essentially provide a service now, so...
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Product
We haven't had issues with PowerScribe One.
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Value
Nuance does not keep their promises on timelines, and they charge for every little thing. They are...
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Loyalty, Relationship
The Nuance customer service remains average; there have been no major improvements there. Since...
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Product
Our experience with PowerScribe One has improved significantly over the past several months since...
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Product, Value
I would buy PowerScribe 360 again. The product is solid. It does everything we need it to do.
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Operations
Anytime we call, Nuance shows us what we need to do. There is nothing wrong with their training.
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Relationship, Product
We made some recent changes to PowerScribe 360, and we upgraded to a new version. However, I think...
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Product, Value
I would not recommend PowerScribe 360 because it is just another old product.
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Operations
PowerScribe 360 is actually a stable solution that doesn't change. It does what it is supposed to...
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Relationship, Product
Nuance is definitely delivering new technology, but my complaint is that they are too slow. The...
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Product
PowerScribe One is a thick client. The solution's exclusive availability on Windows demonstrates a...
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Relationship
With Nuance’s support team, everything really depends on who we get. Some support team members are...
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Product
We are using Nuance’s Smart Impression as an AI, and it has been really well-received. Smart...
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Loyalty, Relationship, Product
PowerScribe One is working well. I know other people have had issues, but the product has been...
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Relationship
We have had a very good relationship with Nuance. They need a kick every once in a while, so does...
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Loyalty, Product
We went with PowerScribe One because just about every radiologist knows the solution. It has been...
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Culture, Value
Nuance avoids charging for every little thing. With PowerScribe One, everything is kind of...
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Operations
Especially with the Microsoft purchase and with Primordial being split off, Microsoft splitting off...
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Loyalty, Product
PowerScribe One is a solid product. I would recommend the full product, not the more limited core...
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Loyalty, Operations
Nuance’s implementation services are pretty solid, and their training is good. Also, Nuance has...
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Product
Nuance is pretty good at keeping all promises. The functionality is there. And PowerScribe One is a...
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Relationship
Nuance’s support is solid. They have phone and web support. However, with the transition to...
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Relationship, Product, Value
We would buy PowerScribe 360 again. It was a good product for its time. Overall, we have been very...
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Product
We purchased the upgraded PowerScribe One platform, and we weren’t able to deploy it because there...
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Product
Nuance has not done a good job of integrating PowerScribe 360 with other platforms. It is a...
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Loyalty
owerScribe 360 does not meet all our needs, and that is why we are leaving the platform. It is no...
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Loyalty
Nuance has delivered new technology in a new product, but everyone is expecting them to sunset the...
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Relationship, Value
Powerscribe 360 is unbeatable. PowerScribe 360 is a very expensive solution, but it is worth it. It...
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Relationship
We love Nuance. They are very attentive when we call and when we want a feature upgrade. The...
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Product
PowerScribe One is really user friendly. We can change things in it on the fly. The system's look...
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Loyalty
We have been waiting to see where Nuance’s PowerScribe One platform goes, and we want to see the...
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Loyalty, Product
PowerScribe 360 has been a very stable platform for us. We haven't had very many issues with it. Our...
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Operations
We had Teams calls for training for PowerScribe One, but Nuance was not quite as effective at...
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Operations, Product
We had an upgrade a while ago that did not go well, and it took Nuance a long time to provide a...
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Relationship
We have a regular call with Nuance, and we can bring up support issues. The vendor is quite good at...
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Operations, Product
A lot of the functionality that was supposed to be present in the product was not ready for...
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Product
There are a lot of wish-list items for PowerScribe 360, including basic things, like the ability to...
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Relationship
With support from Nuance, the main issue that usually comes up from our IT team, which does the...
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Loyalty
PowerScribe One is Nuance’s new product; they are moving away from PowerScribe 360. However, we are...
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Product
Nuance put us in a state where they upgraded us to a version of PowerScribe One and then pulled it...
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Product
There isn't a whole lot that we like about PowerScribe One. It isn't an easy application for an...
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Product
PowerScribe One is reliable to the point where it keeps us afloat. However, it doesn't do much more...
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Product
PowerScribe One's design is adequate. PowerScribe One allows us to do some structured reporting.
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Loyalty
Our radiologists want to replace PowerScribe One, and they want to use another application to do...
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Relationship
I would like to see improved responsiveness and more dedicated resources from Nuance. We struggle...
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Culture, Loyalty, Product
PowerScribe 360 is rapidly falling behind market standards, and we are looking for alternate systems...
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Loyalty
We might stay with the system. It is the longest-standing product in the market, so there is a...
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Relationship
If we have functionality issues, Nuance will absolutely help us resolve them.
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Value
We have exceptional pricing with Nuance. They allow the massive financial engine of our organization...
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Relationship
I believe that some customer service elements have fallen off with Nuance. They are losing our...
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Loyalty
We still have major concerns about the system's ability to scale. We also have general concerns...
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Culture, Value
Nuance charges us at an easy and very straightforward negotiated rate. They don't nickel-and-dime...
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Product
The system's impression generator works seamlessly with the system, and there is an interface engine...
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Relationship, Value
When Nuance was a small company, they were more customer-oriented and took care of us. But now, the...
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Loyalty, Product
End users are pretty happy with PowerScribe One, but we are planning to do an upgrade this year...
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Loyalty, Relationship
It takes a while to get answers when we have a support question that needs to go to specific people...
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Relationship, Operations
I like to be nice to Nuance, but I like to be nice to us too. When they publish their manual and...
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Operations, Product
One of the big things that we encountered with a recent upgrade for PowerScribe 360 was that it...
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Culture, Value
Nuance will bill us for every hour that they spend working on something for us. It would be better...
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Relationship
To get Nuance's support, we go through a standard phone call or email. We have a pretty good rapport...
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Operations
We just upgraded PowerScribe 360, and the implementation was rocky, but we got it all done. The...
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Product, Value
We would absolutely buy the solution again. It is a night-and-day difference from our previous...
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Operations
Nuance's training was a long time ago for us, but it was excellent when the vendor came on-site and...
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Relationship
Nuance's support used to be really great, but more recently, when I have had to call them, our wait...
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Loyalty, Product
If someone were looking at the solution, I would tell them about its advancement. It seems like as...
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Loyalty
We are considering leaving PowerScribe 360 because it won't be around forever, though the vendor...
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Operations, Product
When we first went live with PowerScribe 360, we set it up with two different environments because...
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Loyalty
PowerScribe 360 is definitely not in our long-term plans. We are actively looking at other vendors...
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Loyalty
I would most likely buy PowerScribe One again. Overall, we have been very happy with the Nuance...
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Product
What I'm seeing right now with Microsoft is that they are constantly making changes to the software...
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Relationship, Product
We have had a couple of upgrades in the last several months. The only functionality Nuance really...
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Relationship
Our relationship with Nuance is mostly positive. We have gone through some minor upgrades, and they...
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Loyalty, Value
If the organization were starting over, PowerScribe 360 would be a strong candidate. Our...
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Operations
Nuance avoids charging for every little thing. They are pretty easy to work with. Nuance's...
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Product
PowerScribe 360 is a very reliable product. I don't waste any time troubleshooting Nuance's product....
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Relationship
Everything has been great with Nuance. They are very good with proactive service. They are very...
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Relationship, Operations
Nuance does not keep all their promises. We have been trying to move to a new version of PowerScribe...
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Culture
Nuance is actually pretty fair on charges. The model that they have makes it pretty easy to...
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Loyalty, Relationship
In Nuance’s next platform, they have made some leaps and bounds from what they have had. The...
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Culture, Relationship
There are some things that Nuance has taken away from PowerScribe 360 that have hurt a bit. The...
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Product
PowerScribe 360 is great. Compared to the other vendors' products in the industry, PowerScribe 360...
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Relationship, Operations
Nuance doesn't really send any kind of updates or new tips and tricks for PowerScribe 360.
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Relationship
We have no complaints or issues with Nuance. Anytime we do any upgrades with the vendor, those are...
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Operations
We haven't upgraded PowerScribe 360 in a while because it is such a solid product, but the last time...
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Relationship
I don't know any of Nuance's executives, and I don't know how to get in touch with any of them. They...
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Value
Because everybody would be moving to the PowerScribe One platform, I would not recommend PowerScribe...
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Loyalty, Product, Value
PowerScribe 360 works really well. It does a very good job of driving patient care, which is the...
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Relationship
Nuance’s support is great outside of the fact that there are some foreign members of the support...
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Culture, Loyalty
Nuance has a new platform called PowerScribe One. That comes at a cost, so we upgrade to new...
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Product
I like PowerScribe 360. It is fairly easy. We have to do a lot of troubleshooting with PowerScribe...
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Loyalty, Product
Nuance said that their main struggle with PowerScribe 360 is that they have some audio transcription...
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Relationship
Nuance has a pretty solid grasp on the market. However, since the acquisition of this solution by...
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Value
Nuance has shifted a little in recent years in the direction of charging for every little thing.
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Relationship, Product
We are struggling a little with integration. I am unsure whose side the issue is on, but getting our...
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Relationship
Nuance keeps their overall promise to provide a safe, secure, accessible, and communicative...
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Relationship, Value
If there is anything we want outside of the baseline PowerScribe 360 application, Nuance comes right...
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Relationship
I don't think I have ever heard from Nuance proactively. If we dropped off the planet, they wouldn’t...
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Relationship
The issue I have with Nuance is that their service people don't respond in a timely fashion and fix...
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Operations
No salesperson can deliver everything they promise. They are not motivated to tell us the things...
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Loyalty, Value
We haven’t been doing upgrades on PowerScribe 360 because Nuance is putting their money into...
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Culture, Relationship
Nuance has always had a solid product in PowerScribe 360, and they have always had good, reasonable...
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Culture, Relationship
The relationship we have with Nuance is really good. We work with a customer specialist on the...
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Operations
Nuance has a pretty stable platform that has kind of taken a bit of a hit since the move from...
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Loyalty, Product
Voice recognition is now in the cloud, and there is a delay. I don't know if it all needs to go into...
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Product, Value
The voice recognition with PowerScribe One is really good. It has improved so much. Back in the day...
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Value
The vendor could definitely be better at integration. It is a little confusing that the system...
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Value
I would buy PowerScribe 360 again. It would still be worth purchasing just for us. We have different...
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Culture
Nuance is spread a little thin, and it is sometimes hard to get them to help out and look at error...
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Relationship, Product
Nuance is a big vendor, and they provide a solution for big organizations, but maybe they should...
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Loyalty, Relationship, Product
We are just hanging on to PowerScribe 360. We haven't done anything new with Nuance. We have had...
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Operations, Product
We upgraded to PowerScribe One recently, and we have to do another upgrade because PowerScribe One...
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Loyalty
At this point, we are looking around, and we will be transitioning away from Nuance. They are not...
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Relationship, Product
We like PowerScribe One, but we have seen some changes as Nuance has grown, and now they are part of...
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Product
The non-user-friendly parts of the product are due to its flexibility. We built some templates that...
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Product
The product integrates with the systems that we want it to. The integrations haven't been working...
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Product
I would certainly buy the product again in a heartbeat. There is no comparable technology out there...
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Loyalty, Product
The product is not meeting our needs. That is why we need an updated version. We need Microsoft...
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Relationship
When I need support, I make a phone call, and I get somebody. Sometimes they take notes and call me...
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Product, Value
The doctors dictate, and they have to talk. That is the nature of the job. But for some reason,...
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Loyalty, Value
PowerScribe 360 has paid for itself over and over again. Doctors can correct things and dictate...
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Loyalty
We will be getting an AI tool from another vendor, but the AI tool will be integrated with...
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Value
The vendor can't give anything out for free, but I don't feel like they charge for every little...
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Loyalty, Product
I'm really happy with the product in general. I can't think of anything that needs improvement...
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Loyalty
We will be upgrading to a new version, and we will probably see some drastic improvements. We have...
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Loyalty, Product
PowerScribe 360 was a solution that was traditionally designed for on-premises, client-server-based...
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Loyalty, Value
PowerScribe 360 is not part of our long-term plans. We are reviewing other options. Right now, we...
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Culture, Value
Nuance's products and services are expensive. They don't charge for every little thing, but what...
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Culture, Loyalty
PowerScribe 360 is a good product that works as it should. Nuance is just falling behind. Some of...
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Relationship, Product
PowerScribe 360 embeds and integrates with Epic well. It does what we need it to. I don't hear many...
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