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PowerShare Commentary
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Subject Expert
Monique Rasband
VP of Engagement
KLAS VP of Engagement - Monique Rasband
 

Commentary Summary

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User Commentary

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Manager

PowerShare is great. When there are a lot of facilities using it, it's really impressive. It allows...

Comment Tone Positive
Pillars Product
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Manager

Microsoft doesn’t have that much support. They leave us on our own. I’d like specific contacts. We...

Comment Tone Negative
Pillars Relationship
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Manager

PowerShare works, and we use it, but then we never hear from the vendor. As far as functionality...

Comment Tone Negative
Pillars Relationship, Product
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Manager

Back when PowerShare was owned by Nuance, the vendor was much more responsive and had faster,...

Comment Tone Negative
Pillars Relationship
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Manager

I have no issues with PowerShare. It works as expected. We like PowerShare and use it, so I can't...

Comment Tone Positive
Pillars Relationship, Product
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Manager

We have not had much training, but if we do reach out, Microsoft will help us out and show us what...

Comment Tone Positive
Pillars Relationship, Operations
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Director

PowerShare’s solution capabilities rate high, but there's room for improvement. I’d like an easier...

Comment Tone Negative
Pillars Product
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Director

What's going well with PowerShare is the overall adoption by other practices. We're connected to...

Comment Tone Positive
Pillars Product
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Director

The support has dropped. With Microsoft purchasing Nuance, there has been miscommunication, poor...

Comment Tone Negative
Pillars Relationship
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Director

PowerShare has been a consistently leading solution in this space for many years. They have...

Comment Tone Positive
Pillars Relationship, Product
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Director

The ability to exchange digital pathology is currently not supported in PowerShare.

Comment Tone Negative
Pillars Product
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Manager

I'm dissatisfied with PowerShare because of the development. The system has very poor image-sharing...

Comment Tone Negative
Pillars Product
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Manager

Using PowerShare has definitely helped. It's allowed us to grow, and Microsoft's enterprise-level...

Comment Tone Positive
Pillars Value
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Manager

PowerShare seems pretty strong. It is fairly straightforward. It's the leader of image exchange...

Comment Tone Positive
Pillars Loyalty, Product
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Manager

For the most part, Microsoft is pretty responsive to us, whether through email or over the phone. We...

Comment Tone Positive
Pillars Relationship
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Director

PowerShare is widely used so that we do not have to have a bunch of applications that duplicate the...

Comment Tone Positive
Pillars Product
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Manager

We are lucky in that most facilities in our area are on PowerShare. Microsoft doesn’t necessarily...

Comment Tone Positive
Pillars Product
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Manager

With PowerShare, we previously had a representative who met with us regularly and scheduled meetings...

Comment Tone Negative
Pillars Relationship
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Manager

PowerShare supports efficient image sharing through its sending channels functionality. Instead of...

Comment Tone Positive
Pillars Product
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Analyst/Coordinator

Microsoft is extremely difficult to get in touch with for support. They have a portal, but it isn't...

Comment Tone Negative
Pillars Relationship
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Analyst/Coordinator

PowerShare integrates with a lot of outfits, so a good portion of the people that we need to connect...

Comment Tone Positive
Pillars Product
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Analyst/Coordinator

I don't know what Microsoft’s road map is. I never talk to them about the future. The solution is a...

Comment Tone Negative
Pillars Relationship, Product
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Analyst/Coordinator

There are some enhancement requests I have had open for a while with Microsoft. They are improving...

Comment Tone Negative
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Analyst/Coordinator

With PowerShare, I really like the in-app prompts for training that the vendor has really upped in...

Comment Tone Positive
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Analyst/Coordinator

What I would like to see improved in PowerShare is the ability to administrate the accelerator...

Comment Tone Negative
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Analyst/Coordinator

PowerShare is all about the fundamentals. It is not fancy, and it doesn't have a really classy or...

Comment Tone Positive
Pillars Product
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Analyst/Coordinator

The basic nuts and bolts of PowerShare haven’t changed much in several years, so Microsoft could do...

Comment Tone Positive
Pillars Loyalty, Product
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Analyst/Coordinator

We are pleased with PowerShare. A couple of years ago, the system started having a lot of downtime,...

Comment Tone Positive
Pillars Relationship, Product
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Analyst/Coordinator

Our radiologists hate PowerShare. They want to move to another vendor's solution. Things change over...

Comment Tone Negative
Pillars Loyalty
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Manager

We installed PowerShare, and we didn't get any official training. We set it up, got it working, and...

Comment Tone Negative
Pillars Operations
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Manager

I would buy PowerShare again because Microsoft has such a market footprint. We have increased our...

Comment Tone Positive
Pillars Loyalty, Value
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VP/Other Executive

I would buy PowerShare again because Microsoft has a big market share and a much bigger presence...

Comment Tone Positive
Pillars Loyalty, Product
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Director

Our partnership with Microsoft is growing because we are growing, and they have been able to help us...

Comment Tone Positive
Pillars Relationship
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Director

With PowerShare, we are reliant on the people we are trying to get in contact with, so the system...

Comment Tone Negative
Pillars Relationship, Product, Value
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Director

Microsoft could make their system a bit more intuitive and have better self-support tools available....

Comment Tone Negative
Pillars Operations
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Manager

For PowerShare, the cost is volume based, and it can be kind of pricey, so it is just very...

Comment Tone Negative
Pillars Value
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Manager

There isn't a lot of training involved with PowerShare, but the vendor has good online resources....

Comment Tone Positive
Pillars Operations
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Director

PowerShare's biggest strengths are ease of rollout, ease of use, and the fact that we can transfer...

Comment Tone Positive
Pillars Product, Value
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Director

One thing Microsoft does really well is assign us a knowledgeable customer service representative. A...

Comment Tone Positive
Pillars Relationship
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Director

The piece of integration between PowerShare and our local PACS is called an accelerator. The...

Comment Tone Negative
Pillars Relationship, Product
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Director

I have recommended PowerShare multiple times. PowerShare is not very expensive.

Comment Tone Positive
Pillars Value
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Director

Retrieving images with PowerShare is pretty simple because there is a direct link to our PACS. We...

Comment Tone Positive
Pillars Product
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Manager

I like that PowerShare syncs with our database to automatically upload reports. Before that, we had...

Comment Tone Positive
Pillars Product, Value
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Manager

I wish it were a little easier to do ad hoc users with PowerShare. This would be for one-off doctors...

Comment Tone Negative
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Director

When the vendor was Nuance, they kept their promises, but now that the vendor is Microsoft, they...

Comment Tone Negative
Pillars Relationship
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Director

Microsoft, for the most part, doesn’t nickel-and-dime. They are pretty up-front with pricing, even...

Comment Tone Positive
Pillars Value
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Director

Microsoft doesn't do training. They basically only do online courses and stuff that the radiologists...

Comment Tone Positive
Pillars Operations
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Director

For pure PowerShare, the product rates very high, but we implemented Microsoft's automatic order...

Comment Tone Negative
Pillars Loyalty, Product
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Manager

I'm not a fan of PowerShare, but we are planning to move ahead with it instead of using the other...

Comment Tone Negative
Pillars Loyalty
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Manager

PowerShare is very good and effective at what it does, but as our volumes go up, Microsoft’s prices...

Comment Tone Negative
Pillars Loyalty, Value
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Manager

PowerShare is easy and fast. It seems to be up 99.9% of the time. Most of the time, when we call...

Comment Tone Positive
Pillars Relationship, Product, Value
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Manager

PowerShare has actually been pretty good. We haven't had a whole bunch of issues with it. We got...

Comment Tone Positive
Pillars Operations, Product
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Manager

Microsoft is just doing their job with PowerShare; they are not really proactively making any huge...

Comment Tone Positive
Pillars Product
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Manager

We would like PowerShare to have a way for patients to use a QR code or an email link to advance how...

Comment Tone Negative
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Manager

PowerShare has helped out tremendously with getting images. Anytime Microsoft makes changes to...

Comment Tone Positive
Pillars Relationship, Product, Value
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Manager

Microsoft has an online portal. They have notifications, and we can add updates when big things...

Comment Tone Positive
Pillars Relationship, Product
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Manager

Depending on what we need, how involved the support people are, and how well they solve problems, we...

Comment Tone Positive
Pillars Relationship
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Manager

PowerShare doesn't require that much training, but Microsoft has all the materials available with...

Comment Tone Positive
Pillars Operations, Product
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Manager

The system has a lot of stuff. It has options, but the piece used for image sharing with patients...

Comment Tone Negative
Pillars Product
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Manager

The system is an intricate part on top of what we do. When it isn’t available, that is a big disaster....

Comment Tone Negative
Pillars Product
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Manager

Whether the vendor keeps promises depends on who we work with. We haven’t had problems with...

Comment Tone Negative
Pillars Relationship
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Manager

The support we get depends on who we get on the phone. Sometimes it is really good. Sometimes it may...

Comment Tone Negative
Pillars Relationship
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Manager

Microsoft is late on their upgrades, and they don't hold to their timelines. The vendor isn't...

Comment Tone Negative
Pillars Operations, Value
Evaluation Unrated

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Manager

PowerShare is very intuitive. It also has a built-in help menu that is really helpful for people to...

Comment Tone Positive
Pillars Product
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Manager

Microsoft has been really proactive with getting new features and making PowerShare really easy for...

Comment Tone Positive
Pillars Relationship
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Analyst/Coordinator

PowerShare has expanded and has been a great tool set for us. Nuance does a really good job with...

Comment Tone Positive
Pillars Operations
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Analyst/Coordinator

We have run into some struggles with the system's ease of use. Some of the system's user interfaces...

Comment Tone Negative
Pillars Operations, Product
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Manager

Nuance’s support staff is pretty great. When we call them with an issue, they answer right away, and...

Comment Tone Positive
Pillars Relationship
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Analyst/Coordinator

I like that PowerShare is easy. We can allow any of our medical staff members to have access, and...

Comment Tone Positive
Pillars Product, Value
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Analyst/Coordinator

Nuance’s support team is small, so they can't get back to us as fast as I would like. We get support...

Comment Tone Negative
Pillars Relationship
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Manager

Overall, we are very pleased with PowerShare. It is very intuitive and meets our needs in the image...

Comment Tone Positive
Pillars Product, Value
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Manager

Nuance is really good at updating the PowerShare main website with the new things coming. They are...

Comment Tone Positive
Pillars Relationship, Product
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Manager

Exchanging images through PowerShare is much more convenient and cost-effective because we aren't...

Comment Tone Positive
Pillars Product, Value
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Manager

The initial training was very good. Nuance’s support team is very responsive. If I had questions,...

Comment Tone Positive
Pillars Relationship, Operations
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Manager

I find that PowerShare is much more user-friendly than other image exchange solutions. Some of my...

Comment Tone Positive
Pillars Product
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Manager

Most end users do just fine with PowerShare. I think it is just that they aren't used to it, and the...

Comment Tone Positive
Pillars Operations, Product
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Director

We don’t have as much contact with Nuance as we do with our other vendors, but Nuance emails us, and...

Comment Tone Positive
Pillars Relationship
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Director

I like that Nuance makes it easy to communicate and coordinate with other providers. The vendor...

Comment Tone Positive
Pillars Product, Value
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Director

We don't ask much of Nuance; we just ask that PowerShare runs and doesn't go down. The vendor seems...

Comment Tone Positive
Pillars Product
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Manager

The product continues to prove its value in supporting our company's objectives to one day reduce,...

Comment Tone Positive
Pillars Relationship, Value
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Manager

We have been very satisfied with the product and the support we have received from the vendor.

Comment Tone Positive
Pillars Relationship
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Manager

We bought some optional add-ons, and we have had a lot of problems and been let down with several of...

Comment Tone Negative
Pillars Loyalty, Relationship
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Manager

To improve Nuance’s system’s product quality, their ability to handle large studies needs to get...

Comment Tone Negative
Pillars Product, Value
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Manager

We are very happy with PowerShare.

Comment Tone Positive
Pillars Product
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Analyst/Coordinator

We know PowerShare, and we can support it and our customers. Nuance doesn't really offer new...

Comment Tone Positive
Pillars Relationship, Product
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Analyst/Coordinator

I don't think that the vendor's cloud is going to get much better in a year. I would love for it to...

Comment Tone Negative
Pillars Loyalty, Product
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Analyst/Coordinator

We have a representative from Nuance. That individual is really good. Nuance's support people are...

Comment Tone Positive
Pillars Relationship
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Analyst/Coordinator

PowerShare is sometimes a little difficult for new users to get into, but it isn't like they don't...

Comment Tone Negative
Pillars Product
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Analyst/Coordinator

We don't have any plans with the system right now because we are moving away from it. That isn't...

Comment Tone Negative
Pillars Loyalty
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Analyst/Coordinator

We have been looking at PowerScribe One for a few years. The vendor has added more of their à la...

Comment Tone Positive
Pillars Loyalty
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Manager

Nuance's executives have been fantastic for our organization.

Comment Tone Positive
Pillars Relationship
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Manager

The biggest advantage of PowerShare is its ability to connect with facilities that we normally...

Comment Tone Positive
Pillars Product
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Manager

We are still on the same platform we have been on forever. There has been no upgrade. I would like...

Comment Tone Negative
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Manager

If an organization wants to spend thousands of dollars and fly to Florida to go through Nuance's...

Comment Tone Negative
Pillars Operations
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Manager

Nuance is just a behemoth company like Microsoft. Now they are owned by Microsoft, so things are...

Comment Tone Negative
Pillars Culture, Relationship
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Analyst/Coordinator

Nuance isn't very responsive with PowerShare. Their biggest problem is their basic approach to...

Comment Tone Negative
Pillars Relationship
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Analyst/Coordinator

Microsoft will charge us for whatever they can. And when we pay Microsoft their money, they are very...

Comment Tone Negative
Pillars Value
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Analyst/Coordinator

PowerShare is just a web product, so Nuance does upgrades very well; we very rarely have issues with...

Comment Tone Positive
Pillars Relationship, Product
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Director

We have a pretty good support team with Nuance. I would recommend PowerShare.

Comment Tone Positive
Pillars Relationship
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Manager

Nuance's support team is always available to assist with unique workflows or connections with other...

Comment Tone Positive
Pillars Relationship
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Manager

PowerShare is a great product. Our Nuance representative supports the product really well for us.

Comment Tone Positive
Pillars Relationship, Product
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Manager

Nuance’s team is very hard to work with; I have tried to get someone else to help us try to go...

Comment Tone Negative
Pillars Relationship
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Manager

We had an amazing representative from Nuance in the beginning who did everything for us. Things went...

Comment Tone Negative
Pillars Relationship
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Manager

I wouldn't buy PowerShare again. It is super easy to use, but sometimes it works, and sometimes it...

Comment Tone Negative
Pillars Product
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Manager

When I have an issue with PowerShare and report it to Nuance, I see those things get changed. When I...

Comment Tone Positive
Pillars Relationship, Product
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Director

Nuance is very helpful in bringing on new locations. That is part of their presented value...

Comment Tone Positive
Pillars Relationship
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Director

What could be improved with PowerShare is probably beyond what Nuance has control over. The whole...

Comment Tone Negative
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Manager

PowerShare helps a lot. We are not using CDs as much. We are able to transfer and receive images...

Comment Tone Positive
Pillars Product, Value
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Manager

Nuance is really working on their interoperability. They have a lot of new features and...

Comment Tone Positive
Pillars Loyalty, Relationship
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Manager

PowerShare works as expected and as we want it to. We don't have all the bells and whistles, but it...

Comment Tone Positive
Pillars Product
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Manager

The support is really good. If we need to add a site, Nuance is quick to help us accomplish that. We...

Comment Tone Positive
Pillars Relationship
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Manager

The support is kind of shaky. It isn't easy to get ahold of the support team, and when we do, they...

Comment Tone Negative
Pillars Relationship
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Manager

The ease of use is good. We can view images, and it is pretty easy to share images with another...

Comment Tone Positive
Pillars Culture, Product, Value
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Manager

In terms of training, the vendor doesn’t check in enough. The system is not hard to use, but I would...

Comment Tone Negative
Pillars Operations
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