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Midmark RTLS (Hardware & Software) Commentary
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Subject Expert
Mark Allphin
Senior Vice President of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
The outcomes we get from Midmark's system are basically around patient and staff duress. I don't...
With support, Midmark generally comes back within a day or so. They'll come back pretty quickly if I...
Midmark has done a pretty good job of partnering with us and finding out what our needs are. The...
There hasn't been a lot of new innovation on the Midmark side. I would like to see Midmark jump into...
I think we're getting our money's worth for what the system is doing right now. I know there are...
I didn't get to see all the training from Midmark when we went live recently, but everybody seemed...
Midmark's solution is going to be here for a while, but we are slowly moving to another software....
The solution is pretty intuitive, so there isn't a lot of training needed. But Midmark doesn't...
It took us a while, but we finally got Midmark to come on-site and look at what we are doing....
Midmark is a leader in the space. They have strong clinical applications. They have a team that is...
With Midmark, sometimes there are issues with the hardware, and sometimes there are issues with the...
Midmark RTLS is kind of static. The vendor doesn't do a lot of innovation, but there also isn't a...
Midmark provides good training when we request it. I wish there were more ongoing or periodic...
The biggest thing for me is that I want more ongoing support and proactive communication about...
The map views in the solution are great. It’s easy to use.
The ease of use with Midmark's solution and hardware is strong. The devices are durable. We do not...
We have significant badge loss with the solution, but we cannot trust the solution's reporting, so...
When it comes to solving the problems we have with the solution, Midmark does not seem very...
Midmark RTLS has too many outliers because there are no sensors in bathrooms or places like that. If...
Our only issue with Midmark RTLS is the solution itself. The system has good benefits for our...
I would recommend that organizations that have their own wireless platforms use their own platforms...
We were made aware a little while ago that Midmark isn’t going to offer cloud-based support anymore,...
Midmark RTLS is pretty simple to deploy from my administrative point of view. I haven't really had...
There is nothing wrong with Midmark RTLS, but it has different components that require a little more...
I haven't had any issues with Midmark's support. I have never had to go very high up Midmark, so I...
Midmark RTLS is an integrated solution, so it works with our nurse call system. Midmark handles the...
Commentary Summary
Comment Type Breakout