EMA (Dermatology) Commentary

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The things that need to improve in EMA are nitty-gritty things. I see more of the practice...

One of the biggest benefits of EMA is the ability to code the charges from the note. The product has...

ModMed's support team is fast with most simple things, but I still have tickets from years ago that...

It's not that there's no training whatsoever, but it's a super crash course. With the EHR, the...

We have asked about some functionality things, and ModMed doesn't look at ideas. It's hard because...

Most of the individuals we work with at ModMed are pretty good. Some of them are a little tricky....

ModMed offers an AI scribe. The advantage is that I won't have to put up with illnesses, crankiness,...

ModMed jumped on trying to get AI recently, and I don't know if they were late or not for...

Oddly enough, EMA is fun to use. I don't get tired of it throughout the day. I don't cuss at it or...

When I used EMA previously, there were frequent issues with system crashes and servers going down....

ModMed has an annual user group meeting in Florida every year. They charge a pretty penny to go. I...

The organization I work for is extremely critical and cost sensitive. They tell us that they're...

ModMed's training program is extremely robust. It can be as detailed as needed, a concise overview...

ModMed understands what we are up against in terms of time management and efficiency. They...

I would like to see ModMed’s pathology log improved. When you call somebody with their pathology...

It doesn't matter what our practice needs; things affect everybody. EMA is not that customizable;...

Support is one of the biggest complaints that we hear from practices. Sometimes we have to reach out...

The reporting in EMA could be a little better. Sometimes you can't quite pull out what you want. I...

I definitely don't regret changing to EMA, and I wouldn't go back. Our last system felt very...

I would recommend EMA because of how streamlined it is, the ease of use, and how easy it is to...

ModMed innovates on what they want to innovate. There are definitely some things they do that are...

The functionality works for the most part. There are obviously things ModMed needs to tweak, but I...

It's been a long time since we've used ModMed’s training program. We could pay for somebody to be...

The pricing is straightforward but outrageous. EMA is really expensive. You could ask any ModMed...

ModMed has this flag system, but they don’t have a pop-up sticky note that you can put things in,...

ModMed just tells us to go on the community page, put ideas in there, and let them be voted on. I'm...

ModMed raises their prices all the time, and I'm not sure what more we're getting for that. I feel...

This issue is relatively minor, but dermatology does a lot of compounding medications, and ModMed...

Initially, ModMed was much better at partnering, and now they're just a business. They could do a...

EMA is the elephant in the room. So many people are on the system, so it's hard not to use it. I...

I used to be very involved with the vendor, but not anymore. We have a technology person who seems...

The most important thing is that EMA doesn't alter productivity. I don't know whether it enhances...

We aren't using the practice management system with the EHR, so scheduling is more difficult. The...

If an issue is simple, the support is pretty good. If the issue is complex, the support can be...

The support feels inconsistent to me. Sometimes it's great, and other times, I don't know what's happening....

We're pretty satisfied with everything the system does, and I think the vendor is making some decent...

EMA is very specific to dermatology, so ModMed really did cater it to dermatology clinics. They're...

EMA is not just a general EHR. We have to try to customize things ourselves. Whenever we have a...

Like with any technology, every time there's an update for EMA, other things can break. I think we...

We don't have a direct point of contact at ModMed for when we have issues. We have to make a support...

We would like ongoing account management or support from ModMed. Before they were bought by a...

Once users know EMA, it is easy to use, but it is pretty complex, so it can take a while to learn....

Over the years that we have been with ModMed, the expense has become extraordinary. They are one of...

ModMed doesn't understand my practice or our needs. They are the Walmart of EMR vendors. The cost...

Occasionally, we get emails about things that ModMed is working on, but we don't get too many. In...

ModMed should take a hard look at their customer service, because it is pretty lacking. ModMed is a...

A recurrent pain point with ModMed is the way they invoice. The way they put line items on the...

On the clinical side of things, the documentation, scribing, and billing components in EMA are...

EMA is a good platform in many ways. It also has many opportunities for improvement. From my...

The support from ModMed is very good. They have a good team. I bring challenges to them, and they...

ModMed does updates, and there is no training, so that is a gap. The vendor does the updates, and...

I do not know what ModMed’s vision is. They are good in some areas and not so good in other areas....

ModMed did an update that impacted our privacy program in terms of compliance. The update that they...

ModMed does not support research, and a lot of organizations are doing research. When we are doing...

There are a few ModMed support team members who are very helpful. But I question whether the...