ModMed (Ophthalmology) Commentary

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Our ModMed contract automatically renews, and they don't send emails prior to the renewal date, so...

ModMed's reporting process has some improvements to be made, and ModMed's contracting clarity and...

When we have a support ticket with ModMed, we don't get to talk to someone live. It's all over...

I like the ease of use of ModMed, including the charting process and navigating through a patient's...

ModMed could offer more Zoom calls and more classes with a live person walking a group of people...

ModMed has a strong online help and education system. It's above average. But calling in for help...

The solution capabilities meet our needs in some very important areas. The stuff that the vendor has...

The vendor has an AI scribe tool, and it isn't ready for ophthalmology at all. It works for a new...

The vendor’s support is timely. They do get things fixed, but not super quickly. It comes down to...

Our optometrists are not very happy with how the product handles a lot of their day-to-day struggles...

I don't think any vendor has come up with the perfect healthcare training program. There were still...

I have regular meetings with the top people at ModMed, and I know that they're hearing us. They want...

Something ModMed could improve would be inputting or integrating drugs into the system. Especially...

There are little things that could be improved in ModMed. Spell check is basically nonexistent. If...

It's very easy to input information and retrieve information in ModMed. I've used Epic at our...

My only criticism of ModMed would be to have more automatic inputs across the different data fields....

I've now used three different EHRs, and I have found ModMed the easiest to integrate into a...

ModMed is lacking individualized training for the different personnel within the practice. In other...

Usually, if we have a support issue, it's addressed, and ModMed takes care of it. It's not super...

With training, it has been an ongoing saga. There's not a lot of hands-on training. It's all...

ModMed is amazing with their vision and road map. I just had a focus group meeting with ModMed, and...

ModMed is very iPad friendly. That frees the doctor to face the patient instead of being anchored to...

I can always find something to complain about with ModMed's system. Nobody likes their EHR; they...

There are so many things that I like about ModMed. I think ModMed is very forward thinking and...

The big-picture complaint I have with ModMed is that they've created too many options for...

There are extra clicks with ModMed. Anybody who uses it and puts any thought into it can look at the...

I think ModMed’s partnership has sometimes biased them toward fulfilling insurance requirements...

It seems like ModMed tries to meet all the needs of their customers with their MIPS Advisory...

ModMed is very transparent with charges, and when we've had any issues because there were mistakes,...

One of ModMed's overall strengths, after using them for a while and attending several of their...

ModMed has the ModMed Communities, and they have a lot of reference material online. They've added...

ModMed’s training needs to go into a little more detail. They give such a general overview, and...

We had a different vendor before ModMed, and I really loved them, so if it were up to me, I wouldn’t...

ModMed just works for us. It's everything in one system. That's what we like. It's very functional....

Since we've gotten ModMed, there have been some small updates and things like that, but the product...

ModMed brought people on-site and walked us through everything, and the people that they brought...

ModMed’s support is okay. The support people seem to be very busy and perhaps even overwhelmed...

The deficiency of the ModMed system is that the vendor piecemeals the product. Getting all the...

ModMed is nicely tailored for the ophthalmology space. We're able to import information and bring it...

ModMed needs to continue to integrate AI into the product line. Right now, there are great...

The ModMed product is amazing, and it does what we were hoping to achieve. It provides nice service...

The updates in the last two years have actually made the system worse. None of the recent changes...

Overall, we love ModMed. Their support could be a little more helpful.

I don't believe our initial ModMed training for onboarding was up to par to make us successful out...

ModMed is constantly updating the solution. They just updated the reports and their analytics so...

There was a lot of research done to see whether ModMed was beneficial because it was a lot more...

Opening a case on the ModMed support portal is probably 90% successful, so it is convenient to...

For something a little complicated, I sometimes get a vague response from ModMed’s support team that...

One thing that ModMed could improve is that when the ERAs are imported from our clearinghouse and...

I like the financial side of ModMed. That's what I deal with most of the time because of my...

There are some things that are specific to our field that we want to improve. The physicians have to...

We chose ModMed because we weren't happy with our previous solution. The reporting and analytics...

ModMed's customer service has been superior to what I've experienced with other vendors. ModMed has...

One thing that could be improved in ModMed is reporting analytics, but that's always a big ask. It...

We had a dedicated person from ModMed to walk us through the training. They made sure that everybody...

The system's weakness is that we can’t remove templates. Also, ModMed's staff is not really...

The biggest thing about ModMed is that we found it was easy to train people to use it, regardless of...

Some ModMed support issues get resolved immediately, while others drag on for a while, and we have...

I go to ModMed's yearly users meeting, and it's a great meeting. They lay out how far they've come...

When we add doctors and onboard them, ModMed has very good self-paced training that each individual...

ModMed's training was very good. They send updates, inform us ahead of time, provide release notes,...

I recommend ModMed to everybody. The solution has its little quirks here and there, but we...

When we are in a contract with ModMed, we are pretty much stuck with a lot of the things that come...

ModMed is pricey. The one drawback is that the vendor breaks things out into lots of little parts...

ModMed gives us the ability to submit ideas online for things that we think would improve the...

I would continue to go with ModMed because I just think they're leading the industry. I don't think...

ModMed takes forever to get back to us. I don’t feel like we have a partnership anymore. We got a...

ModMed’s customer service has become terrible. Thankfully, I have a relationship with one of the...

With ModMed, if we notice something that has gone awry on the platform after an update and think of...

I do think that ModMed is actively trying to introduce new lines of service or enhance lines of...

I've worked with a lot of EHRs, and I have just found EMA, but I don't know why it's called EMA. It...

ModMed stays in touch. We require all of our software vendors to do quarterly business reviews with...

When we're on a single system with an EHR and a PM system, the functionality improves because...

EMA is falling behind the curve now. ModMed hasn't resolved many of our issues.