ModMed (Ophthalmology) Commentary

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I don't believe our initial ModMed training for onboarding was up to par to make us successful out...

ModMed is constantly updating the solution. They just updated the reports and their analytics so...

There was a lot of research done to see whether ModMed was beneficial because it was a lot more...

Opening a case on the ModMed support portal is probably 90% successful, so it is convenient to...

For something a little complicated, I sometimes get a vague response from ModMed’s support team that...

One thing that ModMed could improve is that when the ERAs are imported from our clearinghouse and...

I like the financial side of ModMed. That's what I deal with most of the time because of my...

There are some things that are specific to our field that we want to improve. The physicians have to...

We chose ModMed because we weren't happy with our previous solution. The reporting and analytics...

ModMed's customer service has been superior to what I've experienced with other vendors. ModMed has...

One thing that could be improved in ModMed is reporting analytics, but that's always a big ask. It...

We had a dedicated person from ModMed to walk us through the training. They made sure that everybody...

The system's weakness is that we can’t remove templates. Also, ModMed's staff is not really...

The biggest thing about ModMed is that we found it was easy to train people to use it, regardless of...

Some ModMed support issues get resolved immediately, while others drag on for a while, and we have...

I go to ModMed's yearly users meeting, and it's a great meeting. They lay out how far they've come...

When we add doctors and onboard them, ModMed has very good self-paced training that each individual...

ModMed's training was very good. They send updates, inform us ahead of time, provide release notes,...

I recommend ModMed to everybody. The solution has its little quirks here and there, but we...

When we are in a contract with ModMed, we are pretty much stuck with a lot of the things that come...

ModMed is pricey. The one drawback is that the vendor breaks things out into lots of little parts...

ModMed gives us the ability to submit ideas online for things that we think would improve the...

I would continue to go with ModMed because I just think they're leading the industry. I don't think...

ModMed takes forever to get back to us. I don’t feel like we have a partnership anymore. We got a...

ModMed’s customer service has become terrible. Thankfully, I have a relationship with one of the...

With ModMed, if we notice something that has gone awry on the platform after an update and think of...

I do think that ModMed is actively trying to introduce new lines of service or enhance lines of...

I've worked with a lot of EHRs, and I have just found EMA, but I don't know why it's called EMA. It...

ModMed stays in touch. We require all of our software vendors to do quarterly business reviews with...

When we're on a single system with an EHR and a PM system, the functionality improves because...

EMA is falling behind the curve now. ModMed hasn't resolved many of our issues.