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ModMed (Ophthalmology) Commentary
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Subject Expert
Eder Lagemann
VP of Engagement
KLAS VP of Engagement - Eder Lagemann
 

Commentary Summary

Performance details

Comment Type Breakout

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User Commentary

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Director

I would continue to go with ModMed because I just think they're leading the industry. I don't think...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

ModMed takes forever to get back to us. I don’t feel like we have a partnership anymore. We got a...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

ModMed’s customer service has become terrible. Thankfully, I have a relationship with one of the...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

With ModMed, if we notice something that has gone awry on the platform after an update and think of...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

I do think that ModMed is actively trying to introduce new lines of service or enhance lines of...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

I've worked with a lot of EHRs, and I have just found EMA, but I don't know why it's called EMA. It...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

ModMed stays in touch. We require all of our software vendors to do quarterly business reviews with...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

When we're on a single system with an EHR and a PM system, the functionality improves because...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

EMA is falling behind the curve now. ModMed hasn't resolved many of our issues.

Comment Tone Negative
Pillars Product
Evaluation Unrated

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