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RCM Services Commentary
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Subject Expert
Brittani Oliver
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
I would buy the solution again for the purpose of having everything within one system.
Over the years, the communication has not been the best in terms of resolving patient questions,...
The only negative feedback I have is that the representatives who respond to claims are very slow,...
We have been wanting to possibly change our RCM services. We really like the clinical side of...
We have a new client service advisor, and they are phenomenal. They are making me consider staying...
One ongoing issue that I have is with the claims representatives who process the claims for us. I...
The firm's service is expensive, but all billing and RCM services are. I am still uncertain how far...
I have to first and foremost say that our current client service advisor is fantastic. They have...
Recently, ModMed has a new scribe product. We did not go with it, but we still saw the vendor's...
When new providers come on board, credentialing sometimes takes longer than their start date. Even...
We hired the firm to basically get more technology into the way that we communicate with patients....
ModMed's service costs a little more money, but it's worth it. The firm also took over our credit...
ModMed is on top of the A/R. They have a dedicated person, and I can call or email them any day. We...
The patient experience is better now. Patients do everything digitally, and they have access to a...
ModMed processes all our claims. They manage our accounts receivable and supply monthly reports for...
Our contact does fairly well with keeping us informed.
My likelihood to recommend ModMed depends on who we're going to recommend them to. If we're going to...
I do feel like ModMed is more engaged for their services than their EHR. The only reason they're...
The hard part with this service is that pathology tends to stay within the unposted area because...
When we were looking for an EHR vendor, we also wanted to find a vendor for revenue cycle management...
I like the idea of a hands-off, off-site revenue cycle management team. We dabbled in the potential...
I work very closely with the advisor at ModMed to point out A/R constraints and issues with aging...
The advisor I had at the beginning was absolutely the best. Unfortunately, this person got promoted...
If we were to use ModMed solely for revenue cycle management, I feel like there would be a higher...
We hired ModMed because we didn’t have a good billing team anymore. We started searching for a...
ModMed is moving forward with a lot of the other platforms they have, but with their EHR, they are...
ModMed is good at some stuff and not so good at other stuff. They're doing well with getting the...
My account manager is awesome. I love them. But I have issues with other parts of the team. I don't...
ModMed is doing a pretty good job. I like that we can see what's going on with our claims. With our...
Our ModMed account manager is great. They are the one who oversees everything, and the management...
I'm not really a fan of ModMed outsourcing to people who don't really work in the US and don't know...
Sometimes I see that there's more in A/R than I'd expect. ModMed does work on that, but I was hoping...
Commentary Summary
Comment Type Breakout