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Scribe 2.0 Commentary
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Subject Expert
Kylee Bird
Associate Engagement Partner
KLAS Associate Engagement Partner - Kylee Bird
 

Commentary Summary

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User Commentary

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CEO/President

I liked that Scribe 2.0 was already part of ModMed's system, so it is like a one-stop type of thing....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CEO/President

ModMed is very strategic. They're very innovative. They actually have real doctors in the...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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CEO/President

We are achieving the outcomes we wanted with Scribe 2.0. It allows my clinical staff to be doing...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

The solution is still in its infancy with the AI scribe being integrated into the EHR, but I feel...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

The limitation around integration with Scribe 2.0 is that as long as we are in the EHR, the solution...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Physician

The main advice I would give others implementing Scribe 2.0 is that, even though this limitation is...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Physician

Scribe 2.0 is an AI-driven virtual transcription service that we use when engaging patient care in...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

We looked into other systems, but the main issue is that all those systems do not integrate directly...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Physician

Scribe 2.0 is expensive, and if I'm paying for something, I would like not to look at my note at...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Physician

With over-the-counter medications, Scribe 2.0 doesn't always pick up on certain names or disease...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

I wanted better, more concise documentation, and we have achieved that. We wanted more complete...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Physician

We chose Scribe 2.0 because ModMed is very dermatology specific. I already had a relationship with...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Physician

Scribe 2.0 does a really nice job of summarizing what long-winded patients say in a visit, and that...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

Scribe 2.0 has made it so our medical assistants can be medical assistants instead of just scribes....

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Physician

Organizations should do ModMed's training. ModMed has really good initial training that goes over...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

What's good about ModMed’s support is that we have a specific person that we are working with for...

Comment Tone Positive
Pillars Culture, Relationship
Evaluation Unrated

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Manager

When it comes to improvement, I would say that my one recommendation has to do with being able to...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

The implementation has gone well. Some users have been helping new doctors as they come onto the...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

ModMed Scribe 2.0 is taking the burden off the provider to document the visit. It enables the...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

I would tell a potential customer to make sure that the people building the solution on their side...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Physician

The real strengths of the system are its comprehensive AI-generated notes. Every part of the notes...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Physician

Scribe 2.0 is still very valuable because our job is to see patients, and the system helps us do...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Physician

The drawbacks are mostly related to performance and integration. AI processing takes time, so after...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

The entire ambulatory care encounter is better with Scribe 2.0 than it is with Epic. Epic has AI...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

Early on, Scribe 2.0 struggled with laterality, specifically right versus left accuracy. However,...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Physician

ModMed provides an electronic medical record tailored for small specialty practices in the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

The advice I would give to a customer implementing ModMed's system is that every provider should...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Physician

If a patient declines the use of Scribe 2.0, which occasionally happens, we can step out of the room...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

Scribe 2.0 eliminates many of the manual tasks that previously took time during or after a visit....

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Physician

When Scribe 2.0 was first introduced, I wasn't sure whether we would have access to it because it...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Physician

My only complaint is that if I say things not specific to my specialty, Scribe 2.0 sometimes doesn't...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Physician

ModMed's job is to make money. We recently had a renegotiation of things that I didn't think were as...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Physician

It's important to do the training. The system provides almost a new way of charting. It's not quite...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Physician

We get our money's worth with Scribe 2.0, even though some of my partners don't. ModMed has...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Physician

I don't know whether we set any specific KPIs. We're a relatively small practice, and my partner and...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Physician

There are still some hiccups in terms of populating things. Little nuanced things don't populate....

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Physician

Things are still getting better and better. It probably took me a solid month of using the product...

Comment Tone Positive
Pillars Operations, Product, Value
Evaluation Unrated

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Physician

We've done a lot of beta testing for ModMed. I tend to be pretty tech-forward and push for...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

Scribe 2.0 just needs more fine-tuning and freedom. The workflow is a little robotic. We have to say...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

I don't expect to see patients without an ambient listening scribe, such as Scribe 2.0, going...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

Initiating labs in Scribe 2.0 is a little tricky. It doesn't always default to LabCorp, but that is...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

The holy grail is to be able to talk to the model and, without any training, have it be able to...

Comment Tone Negative
Pillars Loyalty, Operations, Product
Evaluation Unrated

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Physician

The training program for the solution is not great. Our training model has been to go through a...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Physician

I needed Scribe 2.0 to reduce my time charting, but it took months to learn with how we used to do...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Physician

With integrated coding suggestions, when I'm on the computer in Scribe 2.0, it gives me a suspected...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

I use Scribe 2.0 for every single clinic patient, but my usage rates don't reflect that. The way...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

From a cost perspective, Scribe 2.0 is spendy in the sense that we have to spend a lot of money on...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Physician

Scribe 2.0 is part of my long-term plans. I will never go back. I will pay for it myself if that's...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Physician

There is some revenue benefit to the solution with getting notes signed off faster because we get...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Physician

We were hoping that people would automatically want to add more patients to their schedules, and...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Physician

Scribe 2.0 requires MAs who know what they're doing in terms of scrubbing the notes, so I give up a...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

Not many of our clinicians are using Scribe 2.0, but we also haven't opened it up completely because...

Comment Tone Negative
Pillars Operations, Value
Evaluation Unrated

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Physician

I'm a big fan of Scribe 2.0. Scribe 2.0 has been completely life-changing, and I'm never going back....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

We have APC providers, and that's where we have the most problems because the offices are...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Physician

One predictor of someone being good at Scribe 2.0 is probably someone who is really solid in their...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Physician

We have some providers who used to always be behind on their chart notes. For compliance, that was a...

Comment Tone Negative
Pillars Operations, Product, Value
Evaluation Unrated

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Physician

When ModMed started out with Scribe 2.0, it was the only product that I knew of that created...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

The system is worth its weight in gold. I've tried to get everybody that I know to be on the system....

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Physician

I find the system to be a very easy, intuitive system to work with. It was designed to be used on an...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Physician

I wanted the system because the source of burnout and my biggest source of stress is documenting....

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Physician

We can put in a ticket with ModMed and ask for something to be fixed. The vendor is very transparent...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Physician

ModMed makes sure the system is fit for each specialty by having different people on their board....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Physician

The nice thing about the system is that we don't really even need training. It's just so easy to use....

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Physician

I have loved the system from the beginning. I have been on board with it from the beginning. It has...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

With the system, 90% of my documentation burden has been removed because my documentation is done. I...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

ModMed has a really good team. I'm not sure how many people are behind it, but the quickness with...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

There is a lot of room to improve in Scribe 2.0. Right now, we use it when our technicians take our...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

The implementation and training for Scribe 2.0 were great. That is part of the reason we would keep...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

Scribe 2.0 is an AI transcription tool that is integrated into our EHR. It takes the information...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

We use ModMed's EHR system. ModMed has all their different solutions, so we don't just have one...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

We are achieving the outcomes that we expected from Scribe 2.0. My expectations were for things to...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

We were with ModMed before Scribe 2.0 came out, but we saw the early versions of the solution, and I...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Physician

I have had success with ModMed and have worked with them for several years. When they come out with...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Physician

I went to a ModMed meeting and saw Scribe 2.0 in action. Someone was talking through a fake-patient...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Physician

Someone implementing Scribe 2.0 should have realistic expectations and not give up. Some parts of...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Physician

Scribe 2.0 automatically brings in all the ICD-10 and CPT codes, and sometimes I edit them, but most...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

I immediately tried using Scribe 2.0 with all of my patients. There were a lot of growing pains at...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Physician

I'm figuring out how to say things in certain ways so that Scribe 2.0 only brings in a phrase once...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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