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Digital ROI Commentary
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Jaren Day
Research Director
KLAS Research Director - Jaren Day
 
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User Commentary

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Manager

Operations

We have seen some demos that I don't think Moxe was quite ready to implement. They were kind of...

Oct 2025
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Manager

Product

The ease of use for Digital ROI depends on the person, but I find it very easy. We have been very...

Oct 2025
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Manager

Product

The one thing that Digital ROI can't do is scan documents, and I don't know why it can't. That, of...

Oct 2025
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Manager

Loyalty, Product, Value

When we were looking for a solution for auditing, there weren't a whole lot of options out there at...

Oct 2025
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Manager

Operations

The lift on our part for the implementation of Digital ROI was little to none. We had some...

Oct 2025
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Manager

Relationship

Moxe’s interaction and engagement are top-notch. We have regular meetings where we talk about...

Oct 2025
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Director

Value

Moxe told us that they were going to get their system to interface appropriately with our EHR. We...

Sep 2025
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Director

Product

Getting Moxe up and running has been a heavy load. There have been a lot of challenges. If I were...

Sep 2025
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Manager

Relationship, Value

We are specifically utilizing Moxe's system to deliver HEDIS and risk adjustment data to...

Sep 2025
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Director

Relationship, Value

From an HIM perspective, we aren't seeing the requests come in. They are all being handled by Moxe,...

Aug 2025
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Director

Relationship, Operations

There isn't any ongoing training from Moxe, but they would give it to us if we needed it. We do have...

Aug 2025
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Director

Relationship, Product

Moxe has been a great partner.

Aug 2025
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Director

Culture, Relationship

In terms of products working as promoted, I sometimes gauge that based on how much I have to reach...

Aug 2025
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Director

Operations, Product

It wasn't difficult for us to implement Digital ROI, and we were extremely satisfied with our last...

Aug 2025
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Director

Loyalty

I don't see hiccups coming. Moxe has been a great partner. They have a very innovative road map....

Aug 2025
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Analyst/Coordinator

Loyalty, Product

Moxe leverages their digital technology. We have seen other vendors that we work with that do offer...

Jul 2025
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Analyst/Coordinator

Relationship

I wish the product were live with more providers in our region. We would like to work with Moxe...

Jul 2025
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Analyst/Coordinator

Relationship

Moxe has very fast turnaround times, and they are open to feedback. They are also really easy to...

Jul 2025
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Analyst/Coordinator

Relationship, Product

Moxe supports our organizational goals for risk adjustment. They also help us with our quality care...

Jul 2025
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Analyst/Coordinator

Relationship

I love the person from Moxe who we work with. We meet with them regularly, and we have worked with...

Jul 2025
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Analyst/Coordinator

Operations, Product

Our implementation and training for the system were very easy, and the product itself is very easy...

Jul 2025
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Manager

Product

Moxe is normalizing data as an aggregator so that CCDs look the same, independent of who they come...

Jul 2025
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Manager

Loyalty, Value

If we were starting a new connection and choosing a vendor, we would likely go with a vendor besides...

Jul 2025
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Analyst/Coordinator

Operations

Our transition to Digital ROI was probably one of the easiest transitions that I have ever done....

Jun 2025
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Analyst/Coordinator

Relationship, Product

We have referred Moxe to a couple of new places. With Digital ROI, our relationship with the...

Jun 2025
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Analyst/Coordinator

Value

In terms of charges, Moxe is going to work with us. They are pretty up front about what they can and...

Jun 2025
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Analyst/Coordinator

Loyalty, Relationship

My overall satisfaction with the system should be perfect a year from now unless something...

Jun 2025
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Manager

Relationship

Moxe’s technical staff is very savvy and good. We were meeting at a regular cadence with a...

Jun 2025
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VP/Other Executive

Value

Moxe avoids charging for every little thing. They have also shrunk their portfolio of offerings.

Jun 2025
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VP/Other Executive

Relationship

Moxe is a small company, so it isn't hard for us to get executive involvement from them.

Jun 2025
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VP/Other Executive

Loyalty, Relationship, Product

Moxe was thinking about expanding their scope, but then they realized that they weren't big enough....

Jun 2025
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Director

Product, Value

In the last few years, in our current political climate, everybody is trying to squeeze the juice,...

Jun 2025
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Director

Relationship

Anytime I need to, I just pick up the phone, call someone at Moxe, and ask them what is going on. I...

Jun 2025
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Director

Value

We can't use Moxe's system for everything that we need to try to do exchanges for. We don't feel as...

Jun 2025
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Manager

Loyalty, Product

The work for releases of information has just changed with Epic's technology. More and more people...

Jun 2025
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Manager

Relationship

Moxe provides their turnaround time and the number of files that they actually process, and they...

Jun 2025
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Manager

Product

When we are working with solutions that help our providers, it works best if the solutions are...

May 2025
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Manager

Loyalty, Relationship

Moxe offers services that are needed in the market, and they deliver on the products they say they...

May 2025
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Manager

Relationship

The support from Moxe is outstanding. The support people are very responsive, transparent, and...

May 2025
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Manager

Relationship, Product

When Moxe tells our provider systems that they estimate a certain number of hours, we don't hear the...

May 2025
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Director

Operations

For our implementation with Moxe, they brought in resources as needed. They supplied expertise and...

May 2025
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Director

Operations

Thankfully, we didn't need a lot of training for the system on our side. Once we set up the...

May 2025
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Director

Relationship, Operations

When we set things up with Moxe, they did everything they said they would do, but we were proactive...

May 2025
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Director

Loyalty, Value

Using Moxe's system has significantly improved our relationship with the payers that we are sharing...

May 2025
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Manager

Loyalty, Value

With Moxe, the cost stays the same. In terms of retrievals, Digital ROI is faster than another...

May 2025
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Manager

Product

Moxe is one of two major retrieval vendors that we use. Moxe has live connections with a few of our...

May 2025
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Manager

Relationship

I am not sure whether there are any changes with Moxe’s staffing because we have a new account...

May 2025
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Director

Relationship, Product

Moxe's system currently serves a purpose for what we need, and it does a good job with what the...

May 2025
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Director

Loyalty

I don't know whether Digital ROI is part of our long-term plans. Laws and regulations are changing,...

May 2025
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Director

Operations

Implementing Moxe's system wasn't a terribly difficult lift because the lift on our side was getting...

May 2025
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(0)
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Director

Relationship, Product

We work a lot with provider network management, and for the most part, at least initially, Moxe's...

May 2025
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(0)
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Director

Product

We want more benchmarking from vendors like Moxe. We want to know whether the provider integrations...

May 2025
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Director

Relationship

When there are problems with data we get, Moxe goes through another vendor of ours, and that vendor...

May 2025
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Director

Relationship

I don’t ever call Moxe, and I don’t ever go to the website. I have a specific person I get ahold of,...

May 2025
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Director

Loyalty, Value

Moxe's system was brought on board along with other products as a solution to close member gaps. If...

May 2025
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(0)
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Director

Product

Moxe's system has the great ability to upload a chase file and get back a medical record for...

May 2025
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(0)
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VP/Other Executive

Loyalty, Product

We are doing some modifications with Moxe because they are building out additional functionalities....

May 2025
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(0)
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VP/Other Executive

Value

Sharing data through Moxe's system has improved our relationships with the organizations we are...

May 2025
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