Digital ROI Commentary
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Subject Expert
Cris Ludwig
Associate Engagement Partner
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User Commentary
Operations
There was some lift for the implementation of Digital ROI, but it wasn't anything overwhelming. We...
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Relationship, Product
We have had a really good experience with Moxe’s partnership. Digital ROI was one of those solutions...
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Relationship
Moxe connected us with contacts from the payers, so we have had ongoing meetings with them just to...
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Relationship, Operations
Moxe was very quick to implement the solution. They are very quick on retrievals, getting us the...
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Relationship
Our Moxe customer service representative is very attentive. They are very quick to respond to us,...
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Relationship, Product
We have given Moxe the names of some providers that we struggle to get medical records from, and...
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Operations
The implementation of Digital ROI was easy. The Moxe staff members were well prepared and informed...
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Operations
We have seen some demos that I don't think Moxe was quite ready to implement. They were kind of...
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Product
The ease of use for Digital ROI depends on the person, but I find it very easy. We have been very...
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Product
The one thing that Digital ROI can't do is scan documents, and I don't know why it can't. That, of...
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Loyalty, Product, Value
When we were looking for a solution for auditing, there weren't a whole lot of options out there at...
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Operations
The lift on our part for the implementation of Digital ROI was little to none. We had some...
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Relationship
Moxe’s interaction and engagement are top-notch. We have regular meetings where we talk about...
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Value
Moxe told us that they were going to get their system to interface appropriately with our EHR. We...
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Product
Getting Moxe up and running has been a heavy load. There have been a lot of challenges. If I were...
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Relationship, Value
We are specifically utilizing Moxe's system to deliver HEDIS and risk adjustment data to...
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Relationship, Value
From an HIM perspective, we aren't seeing the requests come in. They are all being handled by Moxe,...
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Relationship, Operations
There isn't any ongoing training from Moxe, but they would give it to us if we needed it. We do have...
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Relationship, Product
Moxe has been a great partner.
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Culture, Relationship
In terms of products working as promoted, I sometimes gauge that based on how much I have to reach...
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Operations, Product
It wasn't difficult for us to implement Digital ROI, and we were extremely satisfied with our last...
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Loyalty
I don't see hiccups coming. Moxe has been a great partner. They have a very innovative road map....
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Loyalty, Product
Moxe leverages their digital technology. We have seen other vendors that we work with that do offer...
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Relationship
I wish the product were live with more providers in our region. We would like to work with Moxe...
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Relationship
Moxe has very fast turnaround times, and they are open to feedback. They are also really easy to...
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Relationship, Product
Moxe supports our organizational goals for risk adjustment. They also help us with our quality care...
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Relationship
I love the person from Moxe who we work with. We meet with them regularly, and we have worked with...
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Operations, Product
Our implementation and training for the system were very easy, and the product itself is very easy...
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Product
Moxe is normalizing data as an aggregator so that CCDs look the same, independent of who they come...
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Loyalty, Value
If we were starting a new connection and choosing a vendor, we would likely go with a vendor besides...
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Operations
Our transition to Digital ROI was probably one of the easiest transitions that I have ever done....
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Relationship, Product
We have referred Moxe to a couple of new places. With Digital ROI, our relationship with the...
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Value
In terms of charges, Moxe is going to work with us. They are pretty up front about what they can and...
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Loyalty, Relationship
My overall satisfaction with the system should be perfect a year from now unless something...
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Relationship
Moxe’s technical staff is very savvy and good. We were meeting at a regular cadence with a...
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Value
Moxe avoids charging for every little thing. They have also shrunk their portfolio of offerings.
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Relationship
Moxe is a small company, so it isn't hard for us to get executive involvement from them.
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Loyalty, Relationship, Product
Moxe was thinking about expanding their scope, but then they realized that they weren't big enough....
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Product, Value
In the last few years, in our current political climate, everybody is trying to squeeze the juice,...
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Relationship
Anytime I need to, I just pick up the phone, call someone at Moxe, and ask them what is going on. I...
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Value
We can't use Moxe's system for everything that we need to try to do exchanges for. We don't feel as...
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Loyalty, Product
The work for releases of information has just changed with Epic's technology. More and more people...
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Relationship
Moxe provides their turnaround time and the number of files that they actually process, and they...
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Product
When we are working with solutions that help our providers, it works best if the solutions are...
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Loyalty, Relationship
Moxe offers services that are needed in the market, and they deliver on the products they say they...
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Relationship
The support from Moxe is outstanding. The support people are very responsive, transparent, and...
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Relationship, Product
When Moxe tells our provider systems that they estimate a certain number of hours, we don't hear the...
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Operations
For our implementation with Moxe, they brought in resources as needed. They supplied expertise and...
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Operations
Thankfully, we didn't need a lot of training for the system on our side. Once we set up the...
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Relationship, Operations
When we set things up with Moxe, they did everything they said they would do, but we were proactive...
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Loyalty, Value
Using Moxe's system has significantly improved our relationship with the payers that we are sharing...
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Loyalty, Value
With Moxe, the cost stays the same. In terms of retrievals, Digital ROI is faster than another...
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Product
Moxe is one of two major retrieval vendors that we use. Moxe has live connections with a few of our...
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Relationship
I am not sure whether there are any changes with Moxe’s staffing because we have a new account...
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Relationship, Product
Moxe's system currently serves a purpose for what we need, and it does a good job with what the...
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Loyalty
I don't know whether Digital ROI is part of our long-term plans. Laws and regulations are changing,...
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Operations
Implementing Moxe's system wasn't a terribly difficult lift because the lift on our side was getting...
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Relationship, Product
We work a lot with provider network management, and for the most part, at least initially, Moxe's...
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Product
We want more benchmarking from vendors like Moxe. We want to know whether the provider integrations...
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Relationship
When there are problems with data we get, Moxe goes through another vendor of ours, and that vendor...
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Relationship
I don’t ever call Moxe, and I don’t ever go to the website. I have a specific person I get ahold of,...
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Loyalty, Value
Moxe's system was brought on board along with other products as a solution to close member gaps. If...
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Product
Moxe's system has the great ability to upload a chase file and get back a medical record for...
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Loyalty, Product
We are doing some modifications with Moxe because they are building out additional functionalities....
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Value
Sharing data through Moxe's system has improved our relationships with the organizations we are...
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Commentary Summary
Comment Type Breakout