Digital ROI Commentary
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Subject Expert
Cris Ludwig
Associate Engagement Partner
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User Commentary
Product
We are very satisfied with the use cases we have with the solution. But right now, we're only...
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Relationship
Speed is the first word that comes to mind when asked what Moxe is doing differently from other...
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Relationship
Moxe is really good with email communication. If someone is going to be out, we have a new account...
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Relationship
Occasionally, we have to do a few follow-ups with Moxe to get a response.
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Product
We're not really using the system for regulatory mandates. Moxe is making sure the system is using...
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Product
On the risk side, Moxe gives us access to a greater network of EHRs, and they continue expanding the...
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Value
On the risk side, Digital ROI is a great deal. The return on investment feeds into CMS revenue, and...
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Culture
I think Digital ROI has a little irritation on the quality side for us. We never pushed the pricing...
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Loyalty
We're currently using Digital ROI with one provider group, but we'll be turning on another system...
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Product, Value
The speed and volume of data flow with Digital ROI is top notch. We can drop a file and have the...
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Product, Value
With chart chasing, Moxe does a good job of telling us how much we are saving.
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Loyalty, Relationship
We haven't really expanded any business with Moxe, and Moxe is aware of that because I have regular...
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Culture
Moxe is continually reaching out, and I understand they are a business, so they do want some sales...
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Relationship, Product
I either get a report from Moxe or run the report from the system, and there's data flowing. Once in...
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Loyalty, Relationship
There has been nothing bad with Moxe in the last year, but the representative I have dealt with for...
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Relationship, Product
Moxe is timely in their communication. The system is a plug-and-play tool. We don't have any issues...
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Operations
There was some lift for the implementation of Digital ROI, but it wasn't anything overwhelming. We...
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Relationship, Product
We have had a really good experience with Moxe’s partnership. Digital ROI was one of those solutions...
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Relationship
Moxe connected us with contacts from the payers, so we have had ongoing meetings with them just to...
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Relationship, Operations
Moxe was very quick to implement the solution. They are very quick on retrievals, getting us the...
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Relationship
Our Moxe customer service representative is very attentive. They are very quick to respond to us,...
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Relationship, Product
We have given Moxe the names of some providers that we struggle to get medical records from, and...
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Operations
The implementation of Digital ROI was easy. The Moxe staff members were well prepared and informed...
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Operations
We have seen some demos that I don't think Moxe was quite ready to implement. They were kind of...
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Product
The ease of use for Digital ROI depends on the person, but I find it very easy. We have been very...
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Product
The one thing that Digital ROI can't do is scan documents, and I don't know why it can't. That, of...
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Loyalty, Product, Value
When we were looking for a solution for auditing, there weren't a whole lot of options out there at...
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Operations
The lift on our part for the implementation of Digital ROI was little to none. We had some...
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Relationship
Moxe’s interaction and engagement are top-notch. We have regular meetings where we talk about...
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Value
Moxe told us that they were going to get their system to interface appropriately with our EHR. We...
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Product
Getting Moxe up and running has been a heavy load. There have been a lot of challenges. If I were...
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Relationship, Value
We are specifically utilizing Moxe's system to deliver HEDIS and risk adjustment data to...
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Relationship, Value
From an HIM perspective, we aren't seeing the requests come in. They are all being handled by Moxe,...
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Relationship, Operations
There isn't any ongoing training from Moxe, but they would give it to us if we needed it. We do have...
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Relationship, Product
Moxe has been a great partner.
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Culture, Relationship
In terms of products working as promoted, I sometimes gauge that based on how much I have to reach...
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Operations, Product
It wasn't difficult for us to implement Digital ROI, and we were extremely satisfied with our last...
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Loyalty
I don't see hiccups coming. Moxe has been a great partner. They have a very innovative road map....
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Loyalty, Product
Moxe leverages their digital technology. We have seen other vendors that we work with that do offer...
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Relationship
I wish the product were live with more providers in our region. We would like to work with Moxe...
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Relationship
Moxe has very fast turnaround times, and they are open to feedback. They are also really easy to...
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Commentary Summary
Comment Type Breakout