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VIVACE MV PACS (Global) (Mostly Brazil) Commentary
Filtered view: (Latin America)

Subject Expert
Monique Rasband
VP of Engagement
KLAS VP of Engagement - Monique Rasband
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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Analyst/Coordinator

VIVACE MV PACS is still new, and we have direct access to the consultant who trained us, and that...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

With VIVACE MV PACS, everything is now connected. It receives studies from x-ray, CT, endoscopy,...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Director

I have been looking for other recent solutions because the contracts for both VIVACE MV PACS and our...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Director

MV is transparent with charges, but they are just unsuitable for us. At this moment, we are...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

CIO

MV's biggest opportunity to improve the product is to add AI features to support diagnosis. MV could...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

CIO

MV's greatest strengths are the technology and the flexibility of the solution architecture. I like...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

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