VIVACE MV PACS (Global) (Mostly Brazil) Commentary
Filtered view: (Latin America)

Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Analyst/Coordinator

Value

The tools are working. We had a process to stop printing exams on paper, and we have started...

Jul 2024
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Analyst/Coordinator

Operations

In terms of training on an update or a new tool, we as employees here could also receive training...

Jul 2024
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Analyst/Coordinator

Relationship

I think there is a need for a stronger connection and a stronger force with customers because MV has...

Jul 2024
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Analyst/Coordinator

Relationship

The ticket opening process and MV's communication feedback work very well, and in terms of support,...

Jul 2024
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Analyst/Coordinator

Product

The meter data analytics (MDA) with AWS are used in the viewer. MV promised improvements in this...

Jul 2024
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Director

Product

We don’t see a lot of innovation with VIVACE MV PACS. I know the vendor has made improvements to...

Jul 2024
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Director

Relationship

Support for VIVACE MV PACS is actually good and is better than MV's general support. The PACS team...

Jul 2024
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Manager

Relationship

The support for the PACS product is okay but also not ideal for what we need in terms of resolution...

Jul 2024
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Manager

Product

Little by little, we have been incorporating some functionalities. Currently, we have not reached...

Jun 2024
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Manager

Operations

VIVACE MV PACS is a good product. It has a lot of interesting features. We use a lot of the most...

Jun 2024
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Manager

Relationship

We have good contact with the vendor. The interactions are not proactive or continuous, but when we...

Jun 2024
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Manager

Loyalty

We have both SOUL MV and VIVACE MV PACS, and it is practical for us to have more than one product...

Jun 2024
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Manager

Culture, Operations

What the vendor showed to us initially was actually what we had with the product after the...

Jun 2024
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Manager

Relationship

The vendor is not very proactive, though they always respond to our requests. Sometimes when...

Jun 2024
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Manager

Value

I received an email from the vendor about some price increases, so I don't know whether we will...

Jun 2024
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Manager

Culture, Product

The vendor doesn't fulfill all their promises. When I bought the product, they told me I had a...

Jun 2024
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