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VIVACE MV PACS (Global) (Mostly Brazil) Commentary
Filtered view: (Latin America)
Subject Expert
Monique Rasband
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
VIVACE MV PACS is very expensive.
Something MV could improve, in my case, is their approach to understanding the individual needs of...
With MV, we’ve discussed and directed our needs, and we’ve been seeing improvements. For example, I...
MV is very innovative; they are always ahead, searching, and investing.
For support, we use the MV ticket system, but we also have a channel with someone whose name I don’t...
We have some development requests that we are addressing with the MV team. They were addressed with...
We do have a team from MV that helps us a lot. They also receive support from the IT team. They help...
I believe MV has a serious problem with VIVACE MV PACS. They would have to change it because the...
At first, integrating VIVACE MV PACS with our organization was a bit complicated. We had never...
VIVACE MV PACS is still new, and we have direct access to the consultant who trained us, and that...
With VIVACE MV PACS, everything is now connected. It receives studies from x-ray, CT, endoscopy,...
I have been looking for other recent solutions because the contracts for both VIVACE MV PACS and our...
MV is transparent with charges, but they are just unsuitable for us. At this moment, we are...
MV's biggest opportunity to improve the product is to add AI features to support diagnosis. MV could...
MV's greatest strengths are the technology and the flexibility of the solution architecture. I like...
Commentary Summary
Comment Type Breakout