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Mytonomy Cloud for Healthcare Commentary
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Subject Expert
Chandler Katschke
Associate Engagement Partner
KLAS Associate Engagement Partner - Chandler Katschke
 

Commentary Summary

Comment Type Breakout

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User Commentary

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VP/Other Executive

Mytonomy offers video content, and it's pretty expensive. We haven't really expanded anything with...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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VP/Other Executive

Mytonomy has been a great partner, but we've only used them in a very limited space, and I don't...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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VP/Other Executive

The vendor’s support has been wonderful. We asked the support people to adapt to us. I think...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

By using Mytonomy Cloud for Healthcare, we have seen a reduction in same-day colonoscopy...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

Mytonomy could improve the integration of their patient education PDFs into our EHR. They may...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

What I appreciate about the solution is the realism that education is more effective outside the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

The automation we implemented with Mytonomy Cloud for Healthcare probably took us longer than it did...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Director

Our viewership has increased a great deal from using Mytonomy's system. The other great thing that...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

Mytonomy is very open with us. For example, we work with someone who has very specific, detailed...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Director

Mytonomy has been a fantastic partner with us. Originally, we were either manually sending or using...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

We would like Mytonomy to make sure that there is a clear education pathway for the people who are...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Director

Mytonomy is a great partner. We want to evolve with them and see where their great platform can take...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Mytonomy is constantly looking at their video content; they have a lot of videos. We would like them...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

Mytonomy Cloud for Healthcare has video capabilities that have been quite helpful. The vendor's...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

Mytonomy provides decent support. I would like them to increase the language options and materials...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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VP/Other Executive

Mytonomy breaks up information into sound bites. If a patient wants to learn about bariatric...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

We were with another vendor that wasn't evolving or flexible, so we moved to Mytonomy. We need to...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

Our Mytonomy contact is always on top of things. I don't know if they support others, but they are...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

We were very focused on one of our patient populations in particular, and Mytonomy helped us...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

When Mytonomy Cloud for Healthcare is integrated with MyChart, it is easier for staff to use. Those...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

Patients have to go through the sign-in page, which is easy for most patient populations, but not...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

The implementation process itself was a lot. It could have gone better if we had a very clear...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

The automated delivery of the education in Mytonomy Cloud for Healthcare is awesome. The solution is...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CNIO

There have been a couple of issues, and Mytonomy has been very good about resolving those. They have...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CNIO

It is very clear that Mytonomy is a new vendor, and they have a new platform. We should have...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CNIO

We have automated videos that are sent preprocedurally to patients in only a certain area. So we...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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CNIO

The overall product quality is good for what we have live today, but the quality remains to be seen...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

Mytonomy's quality of ongoing support has gotten better. The vendor's transparency could be better,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

An executive is very hands-on with our account. We do get a response when we reach out to the vendor...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Mytonomy is 100% reactive. Every problem we have had, we have had to find ourselves. As a result, we...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

When Mytonomy Cloud for Healthcare works, it helps a lot. Having a video platform that ties in with...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Mytonomy's road map is starting to match our needs, but it has taken the vendor a very long time to...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Analyst/Coordinator

I would not recommend Mytonomy to peer organizations. I would recommend they look at one of the...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

Mytonomy’s language offerings are lacking. The vendor is starting to come around with options, but...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Analyst/Coordinator

I would not buy Mytonomy Cloud for Healthcare again. A lot of our pain points are based on the...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Analyst/Coordinator

Our implementation was a while ago; I believe Mytonomy has heard some feedback and made some changes...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

Mytonomy's overall product quality is not great, but it is also not terrible. Mytonomy Cloud for...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Mytonomy's integration is not the best and not the worst. I want better integration with our EHR...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Some of Mytonomy Cloud for Healthcare's settings don’t always take us back to the same video we were...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

Mytonomy hasn't been good about reaching out to us when something is going on, especially since our...

Comment Tone Negative
Pillars Culture, Relationship
Evaluation Unrated

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VP/Other Executive

Our patients absolutely love Mytonomy's videos. Those videos are easy to follow and long enough to...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

The solution's cost has been really unclear. We purchased certain modules, so we were able to pick...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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