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Mytonomy Cloud for Healthcare Commentary
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Subject Expert
Chandler Katschke
Engagement Partner
KLAS Engagement Partner - Chandler Katschke
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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CNIO

Mytonomy offers direct phone support and a ticket system, where a ticket is generated from the phone...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CNIO

I really wouldn’t have anything but positive things to say about Mytonomy Cloud for Healthcare if...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

CNIO

As a result of engaging with Mytonomy, we now have a unified patient education platform that is...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

 or  to see details.

CNIO

We didn’t put our team members through an actual training program for Mytonomy Cloud for Healthcare....

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

Director

I think that we have seen a pretty high level of engagement. Patients are engaging and therefore...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

It was a big task to design and flesh out particular curricula for our department. I think that...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

The vendor does seem fair with ongoing charges. They update their content libraries. When we...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

I don't think there is much training. Mytonomy has a very intuitive platform, and there's no...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

Director

Mytonomy has supplied us with everything that we've needed. I think they really want to help. They...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

The system can be kind of unintuitive, especially for our older population. The patients really have...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Director

If I could recommend one thing, it would be for the vendor to redesign their platform a little. It...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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VP/Other Executive

We're satisfied with Mytonomy's development and innovation. I don't think that they've communicated...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

There was one thing that didn't exist with Mytonomy's system, but we made it happen with the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

We'd certainly recommend Mytonomy's system. Others can figure out all the details on their own. But...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

Engaging with Mytonomy, we have experienced patient satisfaction. Mytonomy is all about educating...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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VP/Other Executive

Mytonomy was invested in partnering with us. It was in their interest to partner with us. They were...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Mytonomy is great to work with. They're very responsive. We had limited issues that we had to reach...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

Mytonomy's system is great. It really provides educational information for patients when they're...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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VP/Other Executive

The initial training from Mytonomy was great. They had calls with us, and they showed us how to use...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

A lot of work goes into Mytonomy's system, but it's not cheap. It's more of something that's added...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

Mytonomy’s support is not impressive. For an enterprise solution, it is really hard to recommend,...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Analyst/Coordinator

Mytonomy Cloud for Healthcare is fine. We make it work. Delivering it to patients has been a...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

We have a variety of options in Mytonomy Cloud for Healthcare for automatically assigning patient...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

Mytonomy has a decent process for reporting things where we can either email or call them. If we...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

When we went live, we asked a variety of fairly specific questions about how the vendor could...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Director

Mytonomy has been a really great partner, and they are always eager and willing to help and support...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

We haven't really changed much in the last few years other than expanding the solution to all of our...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

Using Mytonomy Cloud for Healthcare, I think our patients are just much more prepared. The education...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Director

When we initially went live with Mytonomy Cloud for Healthcare, the emails that were going out were...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Director

Fortunately for me, I'm not a technical person, so I let our digital team do all the work of scaling...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

We utilize Mytonomy Cloud for Healthcare probably a little differently than a lot of other clients....

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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VP/Other Executive

Mytonomy offers video content, and it's pretty expensive. We haven't really expanded anything with...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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VP/Other Executive

Mytonomy has been a great partner, but we've only used them in a very limited space, and I don't...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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VP/Other Executive

The vendor’s support has been wonderful. We asked the support people to adapt to us. I think...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

By using Mytonomy Cloud for Healthcare, we have seen a reduction in same-day colonoscopy...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

Mytonomy could improve the integration of their patient education PDFs into our EHR. They may...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

What I appreciate about the solution is the realism that education is more effective outside the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

The automation we implemented with Mytonomy Cloud for Healthcare probably took us longer than it did...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Director

Our viewership has increased a great deal from using Mytonomy's system. The other great thing that...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

Mytonomy is very open with us. For example, we work with someone who has very specific, detailed...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Director

Mytonomy has been a fantastic partner with us. Originally, we were either manually sending or using...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

We would like Mytonomy to make sure that there is a clear education pathway for the people who are...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Director

Mytonomy is a great partner. We want to evolve with them and see where their great platform can take...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Mytonomy is constantly looking at their video content; they have a lot of videos. We would like them...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

Director

Mytonomy Cloud for Healthcare has video capabilities that have been quite helpful. The vendor's...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

Mytonomy provides decent support. I would like them to increase the language options and materials...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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VP/Other Executive

Mytonomy breaks up information into sound bites. If a patient wants to learn about bariatric...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

We were with another vendor that wasn't evolving or flexible, so we moved to Mytonomy. We need to...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

Our Mytonomy contact is always on top of things. I don't know if they support others, but they are...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

We were very focused on one of our patient populations in particular, and Mytonomy helped us...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

When Mytonomy Cloud for Healthcare is integrated with MyChart, it is easier for staff to use. Those...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

Patients have to go through the sign-in page, which is easy for most patient populations, but not...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

The implementation process itself was a lot. It could have gone better if we had a very clear...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

The automated delivery of the education in Mytonomy Cloud for Healthcare is awesome. The solution is...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

CNIO

There have been a couple of issues, and Mytonomy has been very good about resolving those. They have...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

CNIO

It is very clear that Mytonomy is a new vendor, and they have a new platform. We should have...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

CNIO

We have automated videos that are sent preprocedurally to patients in only a certain area. So we...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

 or  to see details.

CNIO

The overall product quality is good for what we have live today, but the quality remains to be seen...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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