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Mytonomy Cloud for Healthcare Commentary
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Mytonomy offers direct phone support and a ticket system, where a ticket is generated from the phone...
I really wouldn’t have anything but positive things to say about Mytonomy Cloud for Healthcare if...
As a result of engaging with Mytonomy, we now have a unified patient education platform that is...
We didn’t put our team members through an actual training program for Mytonomy Cloud for Healthcare....
I think that we have seen a pretty high level of engagement. Patients are engaging and therefore...
It was a big task to design and flesh out particular curricula for our department. I think that...
The vendor does seem fair with ongoing charges. They update their content libraries. When we...
I don't think there is much training. Mytonomy has a very intuitive platform, and there's no...
Mytonomy has supplied us with everything that we've needed. I think they really want to help. They...
The system can be kind of unintuitive, especially for our older population. The patients really have...
If I could recommend one thing, it would be for the vendor to redesign their platform a little. It...
We're satisfied with Mytonomy's development and innovation. I don't think that they've communicated...
There was one thing that didn't exist with Mytonomy's system, but we made it happen with the...
We'd certainly recommend Mytonomy's system. Others can figure out all the details on their own. But...
Engaging with Mytonomy, we have experienced patient satisfaction. Mytonomy is all about educating...
Mytonomy was invested in partnering with us. It was in their interest to partner with us. They were...
Mytonomy is great to work with. They're very responsive. We had limited issues that we had to reach...
Mytonomy's system is great. It really provides educational information for patients when they're...
The initial training from Mytonomy was great. They had calls with us, and they showed us how to use...
A lot of work goes into Mytonomy's system, but it's not cheap. It's more of something that's added...
Mytonomy’s support is not impressive. For an enterprise solution, it is really hard to recommend,...
Mytonomy Cloud for Healthcare is fine. We make it work. Delivering it to patients has been a...
We have a variety of options in Mytonomy Cloud for Healthcare for automatically assigning patient...
Mytonomy has a decent process for reporting things where we can either email or call them. If we...
When we went live, we asked a variety of fairly specific questions about how the vendor could...
Mytonomy has been a really great partner, and they are always eager and willing to help and support...
We haven't really changed much in the last few years other than expanding the solution to all of our...
Using Mytonomy Cloud for Healthcare, I think our patients are just much more prepared. The education...
When we initially went live with Mytonomy Cloud for Healthcare, the emails that were going out were...
Fortunately for me, I'm not a technical person, so I let our digital team do all the work of scaling...
We utilize Mytonomy Cloud for Healthcare probably a little differently than a lot of other clients....
Mytonomy offers video content, and it's pretty expensive. We haven't really expanded anything with...
Mytonomy has been a great partner, but we've only used them in a very limited space, and I don't...
The vendor’s support has been wonderful. We asked the support people to adapt to us. I think...
By using Mytonomy Cloud for Healthcare, we have seen a reduction in same-day colonoscopy...
Mytonomy could improve the integration of their patient education PDFs into our EHR. They may...
What I appreciate about the solution is the realism that education is more effective outside the...
The automation we implemented with Mytonomy Cloud for Healthcare probably took us longer than it did...
Our viewership has increased a great deal from using Mytonomy's system. The other great thing that...
Mytonomy is very open with us. For example, we work with someone who has very specific, detailed...
Mytonomy has been a fantastic partner with us. Originally, we were either manually sending or using...
We would like Mytonomy to make sure that there is a clear education pathway for the people who are...
Mytonomy is a great partner. We want to evolve with them and see where their great platform can take...
Mytonomy is constantly looking at their video content; they have a lot of videos. We would like them...
Mytonomy Cloud for Healthcare has video capabilities that have been quite helpful. The vendor's...
Mytonomy provides decent support. I would like them to increase the language options and materials...
Mytonomy breaks up information into sound bites. If a patient wants to learn about bariatric...
We were with another vendor that wasn't evolving or flexible, so we moved to Mytonomy. We need to...
Our Mytonomy contact is always on top of things. I don't know if they support others, but they are...
We were very focused on one of our patient populations in particular, and Mytonomy helped us...
When Mytonomy Cloud for Healthcare is integrated with MyChart, it is easier for staff to use. Those...
Patients have to go through the sign-in page, which is easy for most patient populations, but not...
The implementation process itself was a lot. It could have gone better if we had a very clear...
The automated delivery of the education in Mytonomy Cloud for Healthcare is awesome. The solution is...
There have been a couple of issues, and Mytonomy has been very good about resolving those. They have...
It is very clear that Mytonomy is a new vendor, and they have a new platform. We should have...
We have automated videos that are sent preprocedurally to patients in only a certain area. So we...
The overall product quality is good for what we have live today, but the quality remains to be seen...
Commentary Summary
Comment Type Breakout