nimble solutions Surgical RCM Services Commentary
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Subject Expert
Brittani Oliver
Engagement Partner
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User Commentary
Relationship, Operations, Services
nimble solutions has definitely made improvements from where they were a couple of years ago. We...
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Operations, Services, Value
A lot of patients complain that nimble solutions is hard to get in touch with when they are calling...
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Relationship, Operations
nimble solutions is good. The only issue is that we have to ask to get them in front of our...
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Relationship, Operations, Services
The vendor has failed to meet expectations regarding the resolution of outstanding A/R.
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Operations, Services, Value
The greatest pain point in the firm's impact on cash collections is that their mistakes regularly...
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Relationship, Operations, Services
nimble solutions does have a couple of good people. However, nimble solutions is very top-heavy....
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Relationship
The relationship with nimble solutions has been a constant cycle of ups and downs. There have been...
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Loyalty, Operations, Value
nimble solutions is not part of our long-term plans because they aren't meeting the KPIs in our...
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Operations, Value
There are several issues with nimble solutions. We receive many complaints from patients saying that...
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Operations
nimble solutions is not good at appeals. They aren't good at in-between-the-lines sorts of things....
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Relationship, Operations
nimble solutions has too many people touching a claim. I suspect that is the new world of outsourced...
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Relationship, Operations
We outsourced to nimble solutions, and we want them to be a great partner, but we see lags, and it...
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Relationship, Operations, Services
I think that what the vendor does is the industry standard, but when nimble solutions does outreach...
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Relationship, Operations
The firm has met our expectations, mostly because our expectations weren't very high. There are...
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Value
Outsourcing is very expensive. What we pay each month as a percentage of revenue is shocking.
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Relationship, Operations, Services
nimble solutions misses a lot in collections. We have discrepancies on what should be coded. I trust...
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Relationship
nimble solutions must address the dispute process with the payer.
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Relationship, Operations
There have been a couple of instances when we have had to point out to nimble solutions that they...
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Relationship, Operations
Everything is going well with nimble solutions. They aren't bad. It is easy to maneuver through...
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Relationship
Our account manager is extremely responsive and can troubleshoot and solve issues. A few months ago,...
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Operations, Services
We have had consistent issues with nimble solutions regarding patient accounts, payment posting,...
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Relationship
I feel as though I am babysitting adults who are more knowledgeable in the insurance industry than I...
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Relationship, Value
My revenue stream dropped like a stone, and no one realized that. It is very difficult to reach...
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Relationship, Services
The support we received from one of the firm's higher-ups was pivotal to our current success.
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Relationship
Our representative is amazing to work with. I would give them five stars.
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Relationship
nimble solutions is an exceptional company to work with.
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Relationship, Services, Value
With the communication back and forth and the amount of support that we have had from nimble...
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Relationship, Operations, Services, Value
The first few months that we used nimble solutions had some hiccups beyond the ones that we expected...
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Services, Value
There was a lack of communication and maybe a lack of knowledge from the client representative that...
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Relationship, Services
nimble solutions has improved throughout the years, but they could improve our satisfaction by...
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Relationship, Operations, Services
If our patients have a question about past surgery billing, they are rerouted directly to nimble...
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Loyalty
We anticipate that our scope of work with nimble solutions will stay the same. There were a couple...
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Relationship, Operations
If an organization is looking for a solid transcription service that will reliably get done within...
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Relationship, Operations
When it comes to areas that could improve with nimble solutions, it is tough because I understand...
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Relationship, Services
The best thing about nimble solutions is their client support. I have a particular representative...
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Operations, Value
nimble solutions is important for our cash collections because ensuring that our coding is accurate...
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Relationship, Services
My only concern is on the company side. As the firm has continued to grow and account-staff turnover...
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Relationship, Services
One of the team members from nimble solutions is amazing, professional, reliable, and always willing...
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Services
Overall, I’m happy with the support and appreciate the responsiveness. Things have been moving in...
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Services, Value
nimble solutions keeps adding things all the time. They have added transcription and credentialing,...
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Relationship, Services
I have had issues trying to complete applications and things with Medicare. nimble solutions has...
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Value
The services that nimble solutions provides are great, but their fees are a little high. Our...
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Loyalty, Relationship
In the past, I was really concerned and felt like I wasn't sure that nimble solutions was going to...
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Relationship
We have partnered with nimble solutions for a long time. They continue to grow their business model...
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Relationship
What I like about nimble solutions is our representative. They are our main point of contact. I am...
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Relationship
If I had a friend who needed a new billing company, I would tell them to consider nimble solutions....
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Relationship, Value
There are always wish lists. But I don't know what would be on our wish list with nimble solutions...
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Services
Our revenue cycle collections have been fantastic because of nimble solutions. They are really on...
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Relationship, Operations
I would say nimble solutions met expectations. It isn't like they are doing poorly, but I don't know...
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Relationship
We have a good relationship with nimble solutions. In the period of time that I have worked with...
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Relationship
We just have a great relationship with nimble solutions. We usually get responses back in a timely...
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Operations, Value
nimble solutions is getting better at A/R days, but nimble solutions takes a percentage of...
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Relationship, Operations, Services, Value
nimble solutions has not exceeded our expectations, and we have very low expectations too. The issue...
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Operations, Services, Value
I do so much of the work for nimble solutions. The outcomes are better than they used to be because...
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Loyalty, Relationship, Services
I have recommended nimble solutions on several occasions. A lot of what I tell others about is my...
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Loyalty, Relationship, Services
I have a really good contact person at nimble solutions. This individual is very responsive. If they...
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Relationship, Services
nimble solutions’ results have been poor, and I have had a hard time getting things turned around....
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Relationship
I’m very dissatisfied with nimble solutions' work, but I haven’t fired them yet. They are trying,...
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Relationship
Recently, nimble solutions said they assigned a more experienced team to troubleshoot our account,...
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Operations
There are instances where a case has multiple codes that should be applied. We consistently notice...
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Relationship
nimble solutions has some people who are very knowledgeable and research things that work for...
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Relationship, Services
nimble solutions has had multiple CEO changes and multiple leadership changes, so their company has...
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Value
I don't believe that nimble solutions actually overcharges, and they aren't charging for every...
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Relationship
I believe nimble solutions is trying to right the ship. For example, they listen to our requests...
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Relationship
nimble solutions is too large, and they try to outsource or use multiple departments, but they don't...
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Relationship, Services
A large amount of what nimble solutions does is offshore, and I am not a fan. With outsourcing...
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Relationship, Services
nimble solutions does managed care very poorly. They can run some good metrics, but everybody can...
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Value
We are dealing with some money for timely filing because nimble solutions made a billing mistake...
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Services
I would not recommend nimble solutions. I would do the opposite. If someone were considering nimble...
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Services
The positive piece of nimble solutions’ work was managed care. They did a nice job negotiating some...
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Relationship, Value
nimble solutions could never get our denial rates to us after many weeks and months of us asking for...
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Relationship
nimble solutions hired an executive a while ago, and things were pretty bad before that, so it was...
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Loyalty
We terminated our contract with nimble solutions. Initially, there was a lot of confusion on nimble...
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Relationship
nimble solutions grew quite a bit and had growing pains. It was hard for them to staff the project....
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Loyalty, Relationship, Services
We have had a long relationship with the firm, and they recently had an acquisition. I sort of have...
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Operations, Services
We do have an ongoing issue with nimble solutions. When there is a problem, like the surgery people...
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Services
Our client success manager is great.
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Relationship
nimble solutions is a big enough company where we have to make sure we set our expectations clearly...
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Relationship
I would suggest nimble solutions personalize their relationship with their clients by connecting...
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Relationship
nimble solutions is a big company, but they are small enough that there is an intimacy where we can...
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Relationship, Operations
The billing hasn’t always been a smooth process with nimble solutions. A big part of the process was...
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Relationship
Our account manager at nimble solutions has been fantastic. They have stuck with us, gotten to know...
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Relationship
One big change in the last year is that nimble solutions' senior leadership has changed. We were...
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Relationship
The relationships that we have built with our account team at nimble solutions are invaluable to us....
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Commentary Summary
Comment Type Breakout