Navina Commentary
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Subject Expert
Jeffrey Allan
Associate Engagement Partner
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User Commentary
Operations
Navina’s training was really good, and they were really flexible for some specific staff needs of...
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Loyalty
Nobody is actually married to a company. Next year, there might be more solutions that are almost...
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Value
In comparison with other vendors and systems out there, Navina pays for itself, and the ROI has been...
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Relationship
Navina’s partnership has been amazing. The good thing about Navina is that they're going to arrange...
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Loyalty, Relationship, Product
The whole quality portion of Navina is an issue because they're missing medication adherence, but...
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Relationship
Asking about Navina’s support is tricky because they're located in Israel, so it takes a little bit...
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Loyalty, Product
I was using Navina at my previous company. I used it there for a couple of years, and I really loved...
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Product, Value
With Navina, we have streamlined the workflow for our physicians and coders. The communication has...
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Relationship
Navina’s best quality is their transparency. The transparency and the interaction with the company...
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Loyalty, Product
Navina does a good job with development and innovation. Everything is all about what's next, and...
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Relationship
There are always going to be obstacles and issues and things to get through, and Navina is a really...
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Value
The outcomes we’ve achieved by using Navina are increasing our risk adjustment factor score, closing...
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Product
Navina has been a great product, but we've only had experience with it for a little while, so we are...
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Product
The platform is amazing. It embeds very well within most EHRs. The physicians' adoption rate is...
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Value
My likelihood to recommend Navina depends on who I'm recommending it to. For a new organization...
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Relationship
The Navina team is very collaborative in making decision support changes. They work behind the...
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Relationship, Operations
Navina is a good company to work with, and they're very good with communication. We're extremely...
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Product, Value
Navina improves workflows both clinically and from a patient stratification perspective. By patient...
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Operations
Navina could have an easier implementation with multiple EHRs. Epic is a challenging company to work...
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Relationship
Navina was an early adopter, and they keep trying to evolve and improve. They're now trying to scale...
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Loyalty
We went with Navina because of the automation, the speed, and the effectiveness of the solution....
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Relationship
Navina's support person that we had originally was awesome, and then Navina handed us off to...
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Product
With Navina, it would be great if there could be a little bit more customization or if we could have...
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Relationship
Navina is fantastic. Their support team gets back to us super quickly. It’s very easy to open a...
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Value
Navina definitely provides value and allows us to collect on our value-based contract. We like it...
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Product, Value
From using AI Copilot, we have seen that our coding accuracy has improved year over year. If we got...
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Value
I would buy AI Copilot again, no question. I don't know of anything else that does things this way...
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Operations
Navina has a train-the-trainer model. One of our departments teaches everybody how to use the tools...
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Relationship, Product
I would rate Navina’s partnership with a top score, because there’s a road map, and they work with...
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Value
I can't speak to numbers, but on the business side, we are absolutely getting the ROI that we...
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Relationship, Product
On the IT side, there has been a very low lift. Something big for me is always how much involvement...
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Product, Value
Our EHR vendor doesn't love the idea of a Chrome extension. We can have vulnerabilities that later...
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Relationship
Navina’s support team is very engaged. With plug-ins, we run into issues. Anytime we patch or update...
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Value
Our area still mostly uses a fee-for-service model. We get a small percentage of our income from...
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Product
It’s difficult for me to say what outcomes we’ve seen from using AI Copilot. All I know is that it...
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Product
I like that AI Copilot has a search feature that lets us look through documents. If I’m looking for...
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Product
AI Copilot is starting to provide a summary of each diagnosis. For risk adjustment factors and HCC...
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Relationship
I’m a little biased because I work with the Navina team all the time, but they’ve been incredibly...
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Loyalty, Product
Navina is working on having AI Copilot generate an overall one-paragraph summary of the patient, and...
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Product
AI Copilot gives us really actionable information very quickly. It sits in a sidebar alongside our...
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Product, Value
Sometimes people can be resistant to using AI Copilot. Before we implemented it, some of my...
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Value
Navina is among the most transparent vendors I have ever met with their charging. They are very...
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Product, Value
We have a lot of value-based care contracts, and there has been a lot of change in risk coding...
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Product
There are a few things that Navina has done with me that were not to their benefit. When I'm doing...
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Loyalty, Relationship
Navina is doing fantastic work, and some of that is really important. Based on their road map and...
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Value
The satisfaction with the tool is exceedingly high. There is competition to get the tool because we...
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Relationship, Product
The physician or clinician can report a problem or question to Navina right at the point of care,...
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Product
An ambient listening tool is good, but when it produces a note, it doesn’t really give us the...
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Operations
The training from Navina is very good and easy. I think we do a 30-minute training as a standard,...
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Loyalty, Product
In Medicare Advantage, we don’t have a long period to report things like we do in the Medicare...
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Product, Value
We have seen a couple of outcomes from using AI Copilot. The most important is clinician...
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Product
AI Copilot is a really nicely designed application. It makes it easy for us to pick a code because...
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Value
AI Copilot is very nice, but we pay for it based on an attributed population. It is a PMPM cost, and...
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Loyalty, Value
We have been using AI Copilot for a little while now, but we have not gotten the return they...
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Operations, Product
With Navina’s implementation, it seemed like they were kind of figuring things out as they went in...
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Product
Knowing what I know about the competition, I would say AI Copilot is a superior solution for...
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Culture
Navina is new, and they are sort of catching up to the incumbent vendors in terms of their...
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Culture
Navina is really missing a strong solution-engineering capability. They have a salesperson, and the...
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Relationship
Our providers are really engaged with Navina at this point. They love the system. They have even...
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Relationship
The executive leadership team at Navina is really supportive. Normally, when we contract for a...
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Loyalty
We had several different solutions before getting AI Copilot. Most of those never actually got...
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Product
A major pain point is people with no clinical background uploading records to our EMR; they just...
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Product, Value
The principal outcome of using AI Copilot was increased productivity for my team, especially the...
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Relationship, Product
Navina's folks are people of their word. Once we sign the contract, it is what it is. They don't do...
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Relationship, Product
We had had some experience with Navina in the past as a business partner and software developer, and...
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Product
We use Navina's AI tools for risk coding. We have had a good partnership there. We decided to try AI...
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Product, Value
The outcomes we have seen from using AI Copilot have been a reduction in burnout, an easing of...
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Relationship
All in all, we are very happy with the functionality, recording, and customer service for AI...
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Loyalty, Product
Navina just updated AI Copilot to make fewer clicks for the clinician, and that is good. However,...
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Product
There are some potential diagnoses that get missed by AI Copilot, but it is far better than any...
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Product
If we could connect Navina with our payers through our native EHR, we would be in a better position...
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Relationship
We have visited with some of the higher-ups from Navina, and they are very accessible and open to...
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Product
Navina measures performance by looking at things that are addressed, including things that are...
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Loyalty, Product
Navina delivers new technology that meets our needs. However, we have decided to skip out on some of...
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Loyalty, Product
We would like better interoperability with our EHR. We would like the solution to communicate...
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Value
With AI Copilot, we are seeing good outcomes. We have seen an improvement in our recapture rates,...
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Relationship
We have had multiple account success managers. Every year, we basically get a new one, and I'm...
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Operations
There was no training initially. There is no ongoing training either. However, AI Copilot is very...
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Relationship, Product
Navina seems to cater to practices and provider groups that are just starting out in the value-based...
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Product
We need to be able to unlink documents. Sometimes, AI Copilot suggests a condition and links to an...
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Value
We are charged for portraits, so that is an example of Navina charging for every little thing. I do...
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Relationship, Product
We just had a big industry change related to national healthcare program requirements and reporting...
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Relationship, Product
I would tell others looking at Navina that the response to any issues that they may have will not be...
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Relationship
Navina is not responsive to tickets, but that is how we report problems and issues. In the...
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Relationship
AI Copilot isn't stable, but that isn't because of a flaw in the programming. If Navina fixes...
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Product
Recently, our workflows have been negatively impacted. AI Copilot has slowed us down with our chart...
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Product
Navina could make some of the tabs in the solution more clickable so that we can add things from the...
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Relationship, Product
Navina has been an outstanding third-party solution for the failure of our primary EMR software....
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Relationship
Navina rolls out new features, so I believe we have the latest bells and whistles. Navina actually...
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Product, Value
One outcome we have seen from using AI Copilot has been more comprehensive charts, especially...
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Relationship
Navina has been really great. There are always going to be hiccups, but generally, I don't think...
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Commentary Summary
Comment Type Breakout