NextGen Enterprise EHR (Ophthalmology) Commentary
Filtered view: All
Subject Expert
Chris Clune
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Value
From a road-map perspective, it just takes a while for issues to be solved, especially when we feel...
Login or Create an Account to see details.
Culture, Product
For the most part, NextGen Enterprise EHR works as promoted. It doesn't work 100% because there are...
Login or Create an Account to see details.
Product
Sometimes NextGen Enterprise EHR doesn't track with what we are already doing. We might already have...
Login or Create an Account to see details.
Product
We do a lot of automation behind the scenes ourselves because NextGen Enterprise EHR can't. We are a...
Login or Create an Account to see details.
Relationship
NextGen Healthcare’s support is pretty good most of the time. We are sometimes frustrated with the...
Login or Create an Account to see details.
Product
I would like to see NextGen Healthcare offer more solutions for their statements and more digital...
Login or Create an Account to see details.
Product
If we really want to be successful, using all of NextGen Healthcare's products and the vendors that...
Login or Create an Account to see details.
Product
Regarding integration for NextGen Enterprise EHR, if we do use APIs and stuff, the integration is...
Login or Create an Account to see details.
Operations
We can figure out NextGen Enterprise EHR for ourselves because we do IT things, so we just see how...
Login or Create an Account to see details.
Relationship
NextGen Healthcare is pretty good about being proactive. We have seen alerts and things on their...
Login or Create an Account to see details.
Product
A lot of our patients primarily speak Spanish, so it would be helpful to have certain simple things,...
Login or Create an Account to see details.
Relationship
When we have brought issues to NextGen Healthcare, everyone is really nice, but nothing changes. The...
Login or Create an Account to see details.
Product, Value
The system has a lot of holes. We spend a lot of time making sure our T's are crossed and our I's...
Login or Create an Account to see details.
Operations
I appreciate all of the monthly webinars and trainings that are available to get us up to date on...
Login or Create an Account to see details.
Culture, Operations, Product, Value
Upgrades and updates to the system are difficult because every time NextGen Healthcare fixes or...
Login or Create an Account to see details.
Culture, Value
NextGen Healthcare does not avoid charging for every little thing. The base package is obviously...
Login or Create an Account to see details.
Loyalty, Product
There are lots of clicks in NextGen Enterprise EHR. NextGen Healthcare has done a really great job...
Login or Create an Account to see details.
Relationship, Product
NextGen Healthcare is really at the forefront, and they are pushing forward. I love the new...
Login or Create an Account to see details.
Culture, Relationship
For the most part, NextGen Healthcare keeps all their promises. They have done fine. When they say...
Login or Create an Account to see details.
Culture, Relationship
Our account representative has been excellent to work with. However, our main concern with NextGen...
Login or Create an Account to see details.
Loyalty
If we were planning to remain on NextGen Healthcare's PM platform in the long term, we would...
Login or Create an Account to see details.
Relationship
We have acquired multiple practices over the years, and each migration with NextGen Healthcare has...
Login or Create an Account to see details.
Relationship
When I scream or have a fit, NextGen Healthcare comes through, but I hate that it has to be that way....
Login or Create an Account to see details.
Product
We would all love fewer clicks in NextGen Enterprise EHR, but that is probably common across the...
Login or Create an Account to see details.
Loyalty, Product
NextGen Enterprise EHR does everything we need and has very few problems. I’m hopeful about the next...
Login or Create an Account to see details.
Value
My frustration with NextGen Healthcare is that they have started charging for upgrades and now claim...
Login or Create an Account to see details.
Culture, Relationship
NextGen Healthcare told us that their ambient solution could handle various tasks, but recently,...
Login or Create an Account to see details.
Relationship
With NextGen Healthcare, we can get our account person involved in something, and then staff members...
Login or Create an Account to see details.
Operations
In NextGen Enterprise EHR, it takes too many clicks to navigate between pages. The online training...
Login or Create an Account to see details.
Loyalty, Product
For NextGen Enterprise EHR to fit our workflows, we had to customize multiple templates. I think...
Login or Create an Account to see details.
Product
NextGen Enterprise EHR was a good product several years ago, but it really hasn't kept pace with...
Login or Create an Account to see details.
Relationship, Product
Sometimes I have to remind NextGen Healthcare of things that need to be done or updates that need to...
Login or Create an Account to see details.
Product
With a recent upgrade for NextGen Enterprise EHR, some of the stuff worked really well, and then...
Login or Create an Account to see details.
Operations
There is a new program with NextGen Healthcare to become a superuser. Previously, it was very...
Login or Create an Account to see details.
Product, Value
We switched portals and were told by the vendor that interoperability would be great and that...
Login or Create an Account to see details.
Product
NextGen Healthcare needs to focus on improving the portal by making it have fewer clicks, fewer...
Login or Create an Account to see details.
Relationship
NextGen Healthcare answers tickets quickly if the issue is simple, but anything complex takes much...
Login or Create an Account to see details.
Loyalty
If someone were considering NextGen Enterprise EHR, I would tell them their usage would depend on...
Login or Create an Account to see details.
Value
NextGen Healthcare charges for everything. The vendor is slow to answer questions and fix issues,...
Login or Create an Account to see details.
Loyalty, Value
NextGen Enterprise EHR is part of our long-term plans, but not because NextGen Healthcare is great....
Login or Create an Account to see details.
Culture, Value
I would not say that NextGen HealthCare avoids charging for every little thing. I feel...
Login or Create an Account to see details.
Operations
It is hard to find something we are looking for with the vendor's e-learning. If I can't find...
Login or Create an Account to see details.
Product
NextGen Enterprise EHR is clicky and slow. I don't think NextGen Healthcare promotes how slow...
Login or Create an Account to see details.
Product
I would like to be able to use linked appointments. The vendor created appointment chains, but...
Login or Create an Account to see details.
Product
NextGen Healthcare is late to the game when it comes to new technology. NextGen Healthcare has...
Login or Create an Account to see details.
Relationship
Recently, I would rate NextGen Healthcare’s support high, but it really ebbs and flows. It sometimes...
Login or Create an Account to see details.
Culture, Relationship
Years ago, we used to have regular calls with our representative, and they would tell us what was...
Login or Create an Account to see details.
Loyalty, Product
We just did some upgrades for NextGen Healthcare, and they went pretty smoothly. NextGen Healthcare...
Login or Create an Account to see details.
Value
Many of our issues involve templates that are difficult to customize. However, the biggest issues...
Login or Create an Account to see details.
Operations, Product
We did a lot of customizations because our physicians did not like how NextGen Enterprise EHR...
Login or Create an Account to see details.
Operations
NextGen Healthcare was all over the place with our last upgrade. Their training was awful for the...
Login or Create an Account to see details.
Product
The system is very clicky. We have to make a lot of clicks to get anywhere. The feedback I get from...
Login or Create an Account to see details.
Relationship, Product
One of our retina doctors expressed that their biggest issue with NextGen Healthcare is that they...
Login or Create an Account to see details.
Loyalty, Relationship
NextGen Healthcare will promise that they will get our issues fixed, but they just won't tell us...
Login or Create an Account to see details.
Culture
NextGen Healthcare comes up with things and implements them super quickly. A few years ago, the...
Login or Create an Account to see details.
Operations, Product
NextGen Healthcare lost some of our information during an upgrade. They should have known to copy...
Login or Create an Account to see details.
Product
One of the system's biggest strengths is its ease of use. The flow of it, with the ease of the icons...
Login or Create an Account to see details.
Relationship
There are so many promises that NextGen Healthcare hasn’t kept. It is not even just the promises; it...
Login or Create an Account to see details.
Relationship
It doesn't feel like there is a lot of support from NextGen Healthcare. They will get a lower score...
Login or Create an Account to see details.
Relationship
We have a very good relationship with our account executive at NextGen Healthcare. But other folks...
Login or Create an Account to see details.
Loyalty
NextGen Healthcare’s optical solution has been weak for many years, and things we were promised...
Login or Create an Account to see details.
Relationship, Operations
Going to the user group meeting was super helpful in getting a lot of insight into the NextGen...
Login or Create an Account to see details.
Relationship
We have asked NextGen Healthcare if there is any way we can get people certified to bypass that...
Login or Create an Account to see details.
Relationship
NextGen Healthcare’s first-level support people are very difficult to work with. We can't get...
Login or Create an Account to see details.
Value
There are a lot of good things about NextGen Enterprise EHR. I give the vendor the highest score on...
Login or Create an Account to see details.
Operations
The vendor has great ongoing training webinars to keep users up-to-date on regulatory requirements...
Login or Create an Account to see details.
Operations, Product
The upgrades are always a little difficult. When one issue gets fixed, another one pops up in its place....
Login or Create an Account to see details.
Relationship
The support seems to be hit or miss. Sometimes we get fast responses, and sometimes we don't.
Login or Create an Account to see details.
Relationship
I am currently frustrated with the web support from NextGen Healthcare. When something breaks in the...
Login or Create an Account to see details.
Value
We spend a fair amount of money on NextGen Healthcare. If the price were more reasonable and not so...
Login or Create an Account to see details.
Operations, Product
We have had upgrades that have not gone well, but NextGen Healthcare has ironed those out. Large...
Login or Create an Account to see details.
Product
We are customized in NextGen Enterprise EHR, and I understand the issues that revolve around any...
Login or Create an Account to see details.
Relationship
The quality of our experience with NextGen Healthcare has gone down over the years, especially in...
Login or Create an Account to see details.
Relationship
NextGen Healthcare is very good about notifying us of serious problems. However, they are slow to...
Login or Create an Account to see details.
Product
I would recommend NextGen Enterprise EHR after a long discussion. I would definitely research other...
Login or Create an Account to see details.
Loyalty, Product
There have been so many changes with the updates, and NextGen Healthcare has had a lot of turnover....
Login or Create an Account to see details.
Operations, Product
I don't use NextGen Enterprise EHR very often. We don't do customization anymore, but NextGen...
Login or Create an Account to see details.
Relationship
I have experienced a lot of changes in NextGen Enterprise EHR that don't make sense. For one of our...
Login or Create an Account to see details.
Value
We are heavily integrated with many interfaces. So NextGen Healthcare's system gets the job done. It...
Login or Create an Account to see details.
Loyalty, Relationship
NextGen Healthcare has a new team right now, and I think they are going to be okay. Two years ago,...
Login or Create an Account to see details.
​
Featured Report
Preferences