NextGen Enterprise EHR (Ophthalmology) Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Product
We had some challenges with NextGen Enterprise EHR when we first started, but things are better now....
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Culture, Relationship
I guess NextGen Healthcare is responsive. If we ask them questions, they are responsive. We used to...
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Operations, Product
I would like more functionality with NextGen Enterprise EHR. It is constantly improving upon itself,...
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Culture, Relationship
When working with NextGen Healthcare, it is not always easy to get the help we need. I have been...
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Culture, Value
NextGen Healthcare’s invoicing is "!#$%&". They will send us one invoice with all these charges on...
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Loyalty, Product
We haven’t replaced NextGen Healthcare because of the absolute misery it brings upon us to do a...
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Relationship
If someone is considering NextGen Healthcare, they should make sure to do their due diligence and...
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Product, Value
In NextGen Enterprise EHR, there is a lot of duplication of effort. For example, if I have to...
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Product
A high percentage of our patients speak Spanish, so simple things like trying to generate a consent...
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Product
With NextGen Enterprise EHR, a lot of doctors complain that there is too much clicking. However,...
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Value
I would buy this product again, though I have not evaluated the other key competition yet.
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Product
The PM side needs extra reports. A lot of our reports are on another system which pulls the data...
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Operations, Value
I had to hire someone else to help with implementation services.
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Relationship
NextGen Healthcare's support has dwindled to almost nothing in the past few years. I have an account...
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Operations, Product
I am still dealing with issues experienced during my last NextGen Healthcare upgrade. The upgrade...
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Loyalty, Product
We have seen some improvements to NextGen Enterprise EHR. We are on the latest version of the...
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Product
The EMR works really well with ophthalmology, but we do use external widgets to complete the life...
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Loyalty, Relationship, Product
I certainly like NextGen Enterprise PM and the reporting. That continues to be a strong asset for...
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Product
I would buy NextGen Enterprise EHR again. I haven't looked a ton at other EHRs; I haven't had time...
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Loyalty, Product
If NextGen Healthcare could focus a little more on specialties, that would be good. They are working...
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Culture, Product
NextGen Healthcare doesn’t keep their promises, mostly with the ancillary products that go along...
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Product
NextGen Enterprise EHR's ability to integrate with outside solutions is only okay. But I'm not sure...
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Relationship
NextGen Healthcare could improve their support by assigning the correct people who have to answer...
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Relationship
NextGen Healthcare's support needs improvement, especially since the acquisition. The support has...
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Relationship
In terms of how well the product fits the needs of the ophthalmology space, there have always been...
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Product, Value
There are too many separate applications. Some of the applications have to be on servers by...
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Loyalty, Value
If a customer is a smaller practice, I would recommend NextGen Healthcare's product. If they are a...
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Relationship
There have been a lot of promises from the vendor to ophthalmology clients in particular, and those...
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Operations
One of our upgrades was horrible, but our most recent upgrade was phenomenal. The most recent...
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Culture, Loyalty, Product
NextGen Healthcare's new portal was supposed to be great, but it was horrible. We were getting...
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Relationship
The account representative that we have now is phenomenal. We needed documentation for part of the...
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Loyalty, Value
If I were going to give NextGen Healthcare a letter grade, it would be a C at best. The vendor...
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Product
NextGen Enterprise EHR is very much a do-it-yourself program, but we don't have a lot of control...
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Product
We have to have NextGen Enterprise EHR connect to another system for Medicare, and NextGen...
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Product
We replaced some of our equipment, but our new equipment doesn't work correctly with NextGen...
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Relationship
Overall, the tool is a great product that meets our needs. The only things I still really think...
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Loyalty, Relationship
We spent a year researching products that would meet our company's needs. It was vital to our...
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Culture, Relationship
I'm not happy with the support we are getting right now. NextGen Healthcare has completely changed...
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Relationship
We would love to have more interaction with NextGen Healthcare. It would be good even if that were...
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Relationship, Operations, Product
Every time we do a big patch or update with NextGen Healthcare, they lose some of our stuff, so we...
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Operations, Product
End users struggle with NextGen Enterprise EHR sometimes. For instance, the procedures and getting...
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Product
One of the best things about NextGen Enterprise EHR is the billing. It is not provider-centric, so...
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Loyalty
We are looking to replace NextGen Enterprise EHR because our providers want to be able to see things...
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Loyalty
The vendor keeps their promises for the most part. We get the functionality out of the product that...
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Relationship
The quality of the vendor's support is hit or miss. Sometimes it is great; sometimes it is not. That...
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Product
The product is easy to use, and sometimes it feels like it is made for a smaller organization. It...
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Loyalty, Product
I am tired of hearing all of the complaints from the physicians about NextGen Enterprise EHR....
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Relationship, Product
There has been a lack of attention from the vendor on ophthalmology and the EHR. NextGen Healthcare...
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Product
NextGen Enterprise EHR is a very outdated and antiquated system. NextGen Healthcare needs to make...
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Loyalty, Relationship, Value
NextGen Healthcare has become increasingly expensive for any new services or customization to...
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Product
We would like to see NextGen Healthcare improve their integration for receiving medical history. We...
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Product
There are a lot of different categories and useful drop-down menus that we can click on, so we can...
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Relationship
NextGen Healthcare’s support is not the best. It takes a while for things to be corrected. It can...
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Product
When we are writing the reason for a patient’s visit, we have to make a lot of clicks that seem...
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Product
The product fits for ophthalmology but not for optometry. We use the system because it is a...
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Product
I have been here for years, and nothing new has come from NextGen Healthcare. The solution is very...
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Loyalty, Relationship
The biggest thing we don't like about NextGen Healthcare is their technical support. We had an...
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Operations
We don't really receive any training from NextGen Healthcare. When training is offered to us, it is...
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