NextGen Enterprise EHR (Ophthalmology) Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Operations, Product
We did a lot of customizations because our physicians did not like how NextGen Enterprise EHR...
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Operations
NextGen Healthcare was all over the place with our last upgrade. Their training was awful for the...
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Product
The system is very clicky. We have to make a lot of clicks to get anywhere. The feedback I get from...
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Relationship, Product
One of our retina doctors expressed that their biggest issue with NextGen Healthcare is that they...
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Loyalty, Relationship
NextGen Healthcare will promise that they will get our issues fixed, but they just won't tell us...
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Culture
NextGen Healthcare comes up with things and implements them super quickly. A few years ago, the...
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Operations, Product
NextGen Healthcare lost some of our information during an upgrade. They should have known to copy...
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Product
One of the system's biggest strengths is its ease of use. The flow of it, with the ease of the icons...
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Relationship
There are so many promises that NextGen Healthcare hasn’t kept. It is not even just the promises; it...
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Relationship
It doesn't feel like there is a lot of support from NextGen Healthcare. They will get a lower score...
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Relationship
We have a very good relationship with our account executive at NextGen Healthcare. But other folks...
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Loyalty
NextGen Healthcare’s optical solution has been weak for many years, and things we were promised...
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Relationship, Operations
Going to the user group meeting was super helpful in getting a lot of insight into the NextGen...
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Relationship
We have asked NextGen Healthcare if there is any way we can get people certified to bypass that...
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Relationship
NextGen Healthcare’s first-level support people are very difficult to work with. We can't get...
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Value
There are a lot of good things about NextGen Enterprise EHR. I give the vendor the highest score on...
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Operations
The vendor has great ongoing training webinars to keep users up-to-date on regulatory requirements...
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Operations, Product
The upgrades are always a little difficult. When one issue gets fixed, another one pops up in its place....
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Relationship
The support seems to be hit or miss. Sometimes we get fast responses, and sometimes we don't.
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Relationship
I am currently frustrated with the web support from NextGen Healthcare. When something breaks in the...
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Value
We spend a fair amount of money on NextGen Healthcare. If the price were more reasonable and not so...
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Operations, Product
We have had upgrades that have not gone well, but NextGen Healthcare has ironed those out. Large...
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Product
We are customized in NextGen Enterprise EHR, and I understand the issues that revolve around any...
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Relationship
The quality of our experience with NextGen Healthcare has gone down over the years, especially in...
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Relationship
NextGen Healthcare is very good about notifying us of serious problems. However, they are slow to...
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Product
I would recommend NextGen Enterprise EHR after a long discussion. I would definitely research other...
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Loyalty, Product
There have been so many changes with the updates, and NextGen Healthcare has had a lot of turnover....
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Operations, Product
I don't use NextGen Enterprise EHR very often. We don't do customization anymore, but NextGen...
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Relationship
I have experienced a lot of changes in NextGen Enterprise EHR that don't make sense. For one of our...
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Value
We are heavily integrated with many interfaces. So NextGen Healthcare's system gets the job done. It...
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Loyalty, Relationship
NextGen Healthcare has a new team right now, and I think they are going to be okay. Two years ago,...
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Relationship
For the last few years, NextGen Healthcare’s IT support people have been challenging to work with....
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Relationship, Product
Things are not going well with NextGen Healthcare. We have all kinds of slowness problems. We are...
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Culture, Relationship
Generally, NextGen Healthcare keeps their promises. However, our client representative will make...
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Product, Value
There are interoperability options in the solution, but those options cost money. The system's...
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Relationship, Operations
I feel like NextGen Healthcare should send out a survey or check in with people, even if that is...
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Relationship
Generally, I think that NextGen Healthcare is quick to reply when it comes to support. The vendor...
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Product
In the solution, we can make linked appointments, but we can't reschedule linked appointments by...
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Value
NextGen Healthcare isn't as bad about nickel-and-diming as some vendors, but they still do a little...
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Loyalty
One of the benefits of NextGen Healthcare being so big is that their solution is going to stay...
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Operations, Product
I have found that NextGen Healthcare's eLearning options are hard to navigate.
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Loyalty, Product, Value
If I had the choice to buy the solution again, I would definitely look at other options. NextGen...
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Product
We had some challenges with NextGen Enterprise EHR when we first started, but things are better now....
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Culture, Relationship
I guess NextGen Healthcare is responsive. If we ask them questions, they are responsive. We used to...
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Operations, Product
I would like more functionality with NextGen Enterprise EHR. It is constantly improving upon itself,...
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Culture, Relationship
When working with NextGen Healthcare, it is not always easy to get the help we need. I have been...
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Culture, Value
NextGen Healthcare’s invoicing is "!#$%&". They will send us one invoice with all these charges on...
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Loyalty, Product
We haven’t replaced NextGen Healthcare because of the absolute misery it brings upon us to do a...
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Relationship
If someone is considering NextGen Healthcare, they should make sure to do their due diligence and...
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Product, Value
In NextGen Enterprise EHR, there is a lot of duplication of effort. For example, if I have to...
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Product
A high percentage of our patients speak Spanish, so simple things like trying to generate a consent...
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Product
With NextGen Enterprise EHR, a lot of doctors complain that there is too much clicking. However,...
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Value
I would buy this product again, though I have not evaluated the other key competition yet.
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Product
The PM side needs extra reports. A lot of our reports are on another system which pulls the data...
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Operations, Value
I had to hire someone else to help with implementation services.
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