NextGen Enterprise EHR (Ophthalmology) Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Director

Culture, Relationship

I'm not happy with the support we are getting right now. NextGen Healthcare has completely changed...

Feb 2024
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Director

Relationship

We would love to have more interaction with NextGen Healthcare. It would be good even if that were...

Feb 2024
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Nurse

Relationship, Operations, Product

Every time we do a big patch or update with NextGen Healthcare, they lose some of our stuff, so we...

Feb 2024
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Nurse

Operations, Product

End users struggle with NextGen Enterprise EHR sometimes. For instance, the procedures and getting...

Feb 2024
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Nurse

Product

One of the best things about NextGen Enterprise EHR is the billing. It is not provider-centric, so...

Feb 2024
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Nurse

Loyalty

We are looking to replace NextGen Enterprise EHR because our providers want to be able to see things...

Feb 2024
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Analyst/Coordinator

Loyalty

The vendor keeps their promises for the most part. We get the functionality out of the product that...

Jan 2024
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Analyst/Coordinator

Relationship

The quality of the vendor's support is hit or miss. Sometimes it is great; sometimes it is not. That...

Jan 2024
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Analyst/Coordinator

Product

The product is easy to use, and sometimes it feels like it is made for a smaller organization. It...

Jan 2024
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Manager

Loyalty, Product

I am tired of hearing all of the complaints from the physicians about NextGen Enterprise EHR....

Dec 2023
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Manager

Relationship, Product

There has been a lack of attention from the vendor on ophthalmology and the EHR. NextGen Healthcare...

Dec 2023
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Manager

Product

NextGen Enterprise EHR is a very outdated and antiquated system. NextGen Healthcare needs to make...

Dec 2023
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VP/Other Executive

Loyalty, Relationship, Value

NextGen Healthcare has become increasingly expensive for any new services or customization to...

Nov 2023
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Manager

Product

We would like to see NextGen Healthcare improve their integration for receiving medical history. We...

Aug 2023
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Manager

Product

There are a lot of different categories and useful drop-down menus that we can click on, so we can...

Aug 2023
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Manager

Relationship

NextGen Healthcare’s support is not the best. It takes a while for things to be corrected. It can...

Aug 2023
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Manager

Product

When we are writing the reason for a patient’s visit, we have to make a lot of clicks that seem...

Aug 2023
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Manager

Product

The product fits for ophthalmology but not for optometry. We use the system because it is a...

Jul 2023
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Manager

Product

I have been here for years, and nothing new has come from NextGen Healthcare. The solution is very...

Jul 2023
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Manager

Loyalty, Relationship

The biggest thing we don't like about NextGen Healthcare is their technical support. We had an...

Jul 2023
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Manager

Operations

We don't really receive any training from NextGen Healthcare. When training is offered to us, it is...

Jul 2023
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Manager

Loyalty, Relationship

I don't even know that NextGen Healthcare makes promises anymore. NextGen Healthcare can never find...

Jun 2023
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Manager

Product, Value

The system doesn't integrate with a lot of our equipment. When looking at the future, being able to...

Jun 2023
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Manager

Loyalty, Product, Value

As many problems as I have with NextGen Healthcare, I have recommended the product. A lot of people...

Jun 2023
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Manager

Product, Value

Everybody who comes here says NextGen Enterprise EMR is a harder product than what they used before....

Jun 2023
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Manager

Relationship

NextGen Healthcare provides pretty good support. I have to make some noise, but they will work with...

Jun 2023
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Manager

Operations

I like that NextGen Healthcare has a lot of things available online and that we can go look at...

Jun 2023
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Manager

Operations, Product

It is always really easy to show somebody how to use the system. If a user can do things on a...

May 2023
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Manager

Product

We have been having an issue with integrating a different system for patient payments.

May 2023
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CEO/President

Culture, Relationship

NextGen Healthcare oversells the system, and sometimes they talk about things that the system just...

Apr 2023
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CEO/President

Relationship, Product

We have had a major issue with experiencing slowness and problems on the same day every week. We...

Apr 2023
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CEO/President

Operations, Product

NextGen Enterprise EMR is user friendly and easy to maneuver. Obviously, there are things behind the...

Apr 2023
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CEO/President

Relationship, Operations

NextGen Healthcare needs to work on their support more than anything. They will implement something...

Apr 2023
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Manager

Culture, Product

We have had several delays on different things that NextGen Healthcare promised. There are several...

Apr 2023
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Manager

Relationship

The turnaround time for support is really slow. It is hard to get ahold of anyone. When we first...

Apr 2023
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Manager

Culture, Culture, Value, Value

NextGen Healthcare definitely charges for everything. They are charging more for the conversion of...

Apr 2023
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Manager

Relationship, Relationship

Our current account manager is the best we have had in a while. They at least respond even if they...

Apr 2023
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Manager

Relationship, Relationship, Product, Product

NextGen Healthcare is always limited in resources, and that has caused issues in several areas,...

Apr 2023
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Manager

Product, Product

NextGen Healthcare does pretty well at meeting all the MIPS measures, but NextGen Enterprise EMR...

Apr 2023
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Manager

Loyalty, Loyalty, Product, Product

It is good that at least the client can customize the templates within the platform and that the...

Apr 2023
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Manager

Operations, Operations, Product, Product

Getting things done in a shorter manner would be good in ophthalmology content, but getting through...

Apr 2023
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Manager

Operations, Operations

Communication and education sent to the practices have become very convoluted lately. The vendor has...

Apr 2023
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Manager

Culture, Culture, Value, Value

NextGen Healthcare’s prices are pretty fixed up front, so we have a good idea of what we are getting...

Apr 2023
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Manager

Product, Product

Some providers have been complaining that they cannot see their patients' populations. In the past,...

Apr 2023
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Manager

Relationship, Relationship

The quality of customer service from NextGen Healthcare is awesome. The customer service team is...

Apr 2023
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Manager

Relationship, Relationship

NextGen Healthcare sends out regular communications directly to the software to alert users of...

Apr 2023
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Manager

Product, Product

I like the integration. It is easier to do billing when everything is in one place, and we can get...

Apr 2023
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Manager

Product, Product

We would like improvements with the real-time eligibility check based on actual dates of service and...

Apr 2023
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Analyst/Coordinator

Product

Overall, the product is good. It is nice that we can customize things, and the product does...

Apr 2023
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Analyst/Coordinator

Relationship

NextGen Healthcare, like every other vendor, is understaffed. It can take a long time to get a...

Apr 2023
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Analyst/Coordinator

Culture, Relationship, Product

There are times when the vendor’s improvements or enhancements miss the mark. They advertise and...

Apr 2023
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Manager

Relationship

The vendor's interactiveness with us as a client has gone down. We used to have an account...

Mar 2023
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Manager

Product

The ease of use is fine because we have our ribbons, and we can collapse them and change what we see...

Mar 2023
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Manager

Product, Value

The vendor tries to deliver new technology, but it just doesn't quite hit the mark.

Mar 2023
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Manager

Culture

The vendor is only proactive when they want to sell us something. I get the automatically generated...

Mar 2023
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Manager

Product

NextGen Enterprise EMR is very click heavy. It runs slowly in that if we open up a patient's page,...

Mar 2023
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Director

Relationship, Value

For the EMR for ophthalmology, we are currently struggling with an upgrade. NextGen Healthcare is...

Mar 2023
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Director

Product

I wouldn't recommend NextGen Enterprise EMR because of the limited functionality with ever-changing...

Mar 2023
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Director

Product

When we maneuver through an account in NextGen Enterprise EMR and have multiple practices, having to...

Mar 2023
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Director

Operations, Product

We had several relatively large errors with some of our requests to implement new background...

Mar 2023
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Director

Product

Because NextGen Enterprise EMR is a very well-established platform, the upgrades only come once a...

Mar 2023
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Manager

Culture, Operations, Product

We had a couple of instances when something was promised but became difficult to get implemented....

Mar 2023
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Manager

Culture

We have up-front licensing and ongoing licensing for almost every product, and if we don't have a...

Mar 2023
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Manager

Product

The number of defects we run across in NextGen Enterprise EMR seems higher than normal. For whatever...

Mar 2023
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Manager

Relationship, Product

NextGen Healthcare does exceedingly well with getting data from other systems. We are usually able...

Mar 2023
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Manager

Relationship, Product

The overall vision of the vendor doesn't have much to do with ophthalmology. The things they are...

Mar 2023
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Manager

Relationship, Product

NextGen Healthcare’s communication could be better in terms of when the releases for particular...

Mar 2023
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Manager

Relationship

It is hard to reach someone on the first attempt when we call NextGen Healthcare. I have to reach...

Mar 2023
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