NextGen Enterprise EHR (Ophthalmology) Commentary

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NextGen Healthcare really pushed to get everybody migrated because they have a strategy to...

Our ophthalmology department has suffered for a long time, and NextGen Healthcare acknowledges that...

We've been on the system for a long time, and we would think that we would earn a badge or something...

Private equity involvement typically results in a change in experience from the client side. The...

NextGen Healthcare told people they were working with a third party to implement a new optical...

The decision to look at other vendors came up when we knew an upgrade was pending, and we just made...

NextGen Healthcare deserves a thumbs-up for trying to listen to their customers and bring changes....

I would recommend NextGen Healthcare with the caveat that the optical piece is not meeting our...

Support is a negative after going to NextGen Healthcare’s hosted environment. They were better...

On a hosted platform, it was supposed to be a lot easier to get support because NextGen Healthcare...

The vendor does have ambient listening tools that have been progressing pretty quickly. I started...

It's hard to erase the experience and the history, but we would probably buy NextGen Enterprise EHR...

We have talked about other options. We don't have a plan to move away from NextGen Enterprise EHR,...

NextGen Healthcare moved us to the cloud. They did an evaluation with us about how many users we...

I don't think NextGen Healthcare’s e-learning is really all that helpful. When I search their...

It seems like NextGen Healthcare has abandoned their own projects. If they didn’t do that, things...

NextGen Healthcare closes cases before they should be closed, and their entry-level people are just...

NextGen Healthcare continues to nickel-and-dime us for everything. They've recently made some...

Nothing has really changed with the EHR in the last year. The support has been about the same....

I wouldn't buy the EHR again due to a lack of efficiency. It's clunky. It would be nice if NextGen...

In the last couple of years, our account manager portion with NextGen Healthcare has improved. We...

NextGen Healthcare is awful. I've looked at other models out there for ophthalmology, and NextGen...

NextGen Healthcare is not fair and transparent with ongoing charges. We had a recent change in...

I hear more complaints about the EHR than the PM system. The PM system seems to be good. At one...

NextGen Healthcare has so many templates, so we have to go find a specific thing we're looking for....

We haven't taken their new training, but NextGen Healthcare’s old training was very boring, and I...

The solution's UI still looks like it's outdated. Even though NextGen Healthcare did a refresh, it...

The system allows customization, and the doctors like to customize everything to make their...

NextGen Healthcare does occasionally have good people that I've worked with, but a lot of their...

When we have requests that we send to NextGen Healthcare, there is a slow turnaround. We were still...

NextGen Healthcare's outsourced support is absolutely terrible. I know the software pretty well, so...

NextGen Healthcare used to have a portal through one company and then switched to another software....

We have been trying to upgrade to a new version of NextGen Enterprise EHR for a long time, and I...

Things with NextGen Healthcare have drastically gone downhill since they decided not to be publicly...

I have an account representative, and I voice my concerns to them. Sometimes, things get moved up...

I would tell a friend who was looking to make a change to definitely evaluate other systems and...

From an integration standpoint, the data structure works very well. Moving data back and forth...

The training does give users all the tools, but the way NextGen Healthcare gives it to us almost...

I feel like NextGen is trending in the right direction with development based on the talks we’ve...

When you move to a cloud hosted model, the pricing becomes cloudier because it's based on user ideas...

In certain areas, the support is tremendously good, but in other areas, it is tremendously bad....

Updates are very slow and arduous, especially if organizations have customized the system. We do...

The PM system is incredibly detailed and has a tremendous amount of flexibility, especially for...

The overall software technology has been around a long time and seems to be behind many of its...

I love the ability to customize the system and to help make it our own. With customization, though,...

NextGen Enterprise EHR has had a coding error for a while. When we choose normal limits in the lens...

A lot of what I have learned about NextGen Enterprise EHR, I have taught myself. Whenever I have to...

For the most part, I feel like NextGen Enterprise EHR functions really well and is user-friendly,...

NextGen Enterprise EHR is expensive. We have tried the small practice option, but it didn't have the...

When I open tickets, NextGen Healthcare is usually really quick at responding. Sometimes they do not...

I don’t know that NextGen Enterprise EHR is a very good ophthalmology platform at all. It requires a...

NextGen Healthcare’s new AI is awful. I understand that the vendor is trying to keep everything...

We are switching away from NextGen Enterprise EHR whenever we have the space in the budget. Every...

When we call NextGen Healthcare's customer support, they answer. The fix is not always the fix that...

NextGen Healthcare's solution is insufficient out of the box, but having the ability to build...

We have had multiple pain points in the system related to its UI design and overall workflow...

From a road-map perspective, it just takes a while for issues to be solved, especially when we feel...

For the most part, NextGen Enterprise EHR works as promoted. It doesn't work 100% because there are...

Sometimes NextGen Enterprise EHR doesn't track with what we are already doing. We might already have...

We do a lot of automation behind the scenes ourselves because NextGen Enterprise EHR can't. We are a...

NextGen Healthcare’s support is pretty good most of the time. We are sometimes frustrated with the...

I would like to see NextGen Healthcare offer more solutions for their statements and more digital...

If we really want to be successful, using all of NextGen Healthcare's products and the vendors that...

Regarding integration for NextGen Enterprise EHR, if we do use APIs and stuff, the integration is...

We can figure out NextGen Enterprise EHR for ourselves because we do IT things, so we just see how...

NextGen Healthcare is pretty good about being proactive. We have seen alerts and things on their...

A lot of our patients primarily speak Spanish, so it would be helpful to have certain simple things,...

When we have brought issues to NextGen Healthcare, everyone is really nice, but nothing changes. The...

The system has a lot of holes. We spend a lot of time making sure our T's are crossed and our I's...

I appreciate all of the monthly webinars and trainings that are available to get us up to date on...

Upgrades and updates to the system are difficult because every time NextGen Healthcare fixes or...

NextGen Healthcare does not avoid charging for every little thing. The base package is obviously...

There are lots of clicks in NextGen Enterprise EHR. NextGen Healthcare has done a really great job...

NextGen Healthcare is really at the forefront, and they are pushing forward. I love the new...

For the most part, NextGen Healthcare keeps all their promises. They have done fine. When they say...

Our account representative has been excellent to work with. However, our main concern with NextGen...

If we were planning to remain on NextGen Healthcare's PM platform in the long term, we would...

We have acquired multiple practices over the years, and each migration with NextGen Healthcare has...

When I scream or have a fit, NextGen Healthcare comes through, but I hate that it has to be that way....

We would all love fewer clicks in NextGen Enterprise EHR, but that is probably common across the...

NextGen Enterprise EHR does everything we need and has very few problems. I’m hopeful about the next...

My frustration with NextGen Healthcare is that they have started charging for upgrades and now claim...

NextGen Healthcare told us that their ambient solution could handle various tasks, but recently,...

With NextGen Healthcare, we can get our account person involved in something, and then staff members...

In NextGen Enterprise EHR, it takes too many clicks to navigate between pages. The online training...

For NextGen Enterprise EHR to fit our workflows, we had to customize multiple templates. I think...

NextGen Enterprise EHR was a good product several years ago, but it really hasn't kept pace with...

Sometimes I have to remind NextGen Healthcare of things that need to be done or updates that need to...

With a recent upgrade for NextGen Enterprise EHR, some of the stuff worked really well, and then...

There is a new program with NextGen Healthcare to become a superuser. Previously, it was very...

We switched portals and were told by the vendor that interoperability would be great and that...

NextGen Healthcare needs to focus on improving the portal by making it have fewer clicks, fewer...

NextGen Healthcare answers tickets quickly if the issue is simple, but anything complex takes much...

If someone were considering NextGen Enterprise EHR, I would tell them their usage would depend on...

NextGen Healthcare charges for everything. The vendor is slow to answer questions and fix issues,...