NextGen Enterprise EHR (Ophthalmology) Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Manager

Culture, Relationship

When working with NextGen Healthcare, it is not always easy to get the help we need. I have been...

Jun 2024
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Manager

Culture, Value

NextGen Healthcare’s invoicing is !#$%&. They will send us one invoice with all these charges on it....

Jun 2024
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Manager

Loyalty, Product

We haven’t replaced NextGen Healthcare because of the absolute misery it brings upon us to do a...

Jun 2024
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Manager

Relationship

If someone is considering NextGen Healthcare, they should make sure to do their due diligence and...

Jun 2024
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Manager

Product, Value

In NextGen Enterprise EHR, there is a lot of duplication of effort. For example, if I have to...

Jun 2024
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Manager

Product

A high percentage of our patients speak Spanish, so simple things like trying to generate a consent...

Jun 2024
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Manager

Product

With NextGen Enterprise EHR, a lot of doctors complain that there is too much clicking. However,...

Jun 2024
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Manager

Value

I would buy this product again, though I have not evaluated the other key competition yet.

Jun 2024
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Manager

Product

The PM side needs extra reports. A lot of our reports are on another system which pulls the data...

Jun 2024
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Manager

Operations, Value

I had to hire someone else to help with implementation services.

Jun 2024
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Director

Relationship

NextGen Healthcare's support has dwindled to almost nothing in the past few years. I have an account...

May 2024
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Director

Operations, Product

I am still dealing with issues experienced during my last NextGen Healthcare upgrade. The upgrade...

May 2024
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Analyst/Coordinator

Loyalty, Product

We have seen some improvements to NextGen Enterprise EHR. We are on the latest version of the...

Apr 2024
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CEO/President

Product

The EMR works really well with ophthalmology, but we do use external widgets to complete the life...

Apr 2024
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Manager

Loyalty, Relationship, Product

I certainly like NextGen Enterprise PM and the reporting. That continues to be a strong asset for...

Apr 2024
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Manager

Product

I would buy NextGen Enterprise EHR again. I haven't looked a ton at other EHRs; I haven't had time...

Apr 2024
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Manager

Loyalty, Product

If NextGen Healthcare could focus a little more on specialties, that would be good. They are working...

Apr 2024
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Manager

Culture, Product

NextGen Healthcare doesn’t keep their promises, mostly with the ancillary products that go along...

Apr 2024
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Manager

Product

NextGen Enterprise EHR's ability to integrate with outside solutions is only okay. But I'm not sure...

Apr 2024
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Manager

Relationship

NextGen Healthcare could improve their support by assigning the correct people who have to answer...

Apr 2024
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Manager

Relationship

NextGen Healthcare's support needs improvement, especially since the acquisition. The support has...

Mar 2024
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Manager

Relationship

In terms of how well the product fits the needs of the ophthalmology space, there have always been...

Mar 2024
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Manager

Product, Value

There are too many separate applications. Some of the applications have to be on servers by...

Mar 2024
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Manager

Loyalty, Value

If a customer is a smaller practice, I would recommend NextGen Healthcare's product. If they are a...

Mar 2024
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Manager

Relationship

There have been a lot of promises from the vendor to ophthalmology clients in particular, and those...

Mar 2024
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Manager

Operations

One of our upgrades was horrible, but our most recent upgrade was phenomenal. The most recent...

Mar 2024
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Manager

Culture, Loyalty, Product

NextGen Healthcare's new portal was supposed to be great, but it was horrible. We were getting...

Mar 2024
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Manager

Relationship

The account representative that we have now is phenomenal. We needed documentation for part of the...

Mar 2024
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Physician

Loyalty, Value

If I were going to give NextGen Healthcare a letter grade, it would be a C at best. The vendor...

Mar 2024
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Physician

Product

NextGen Enterprise EHR is very much a do-it-yourself program, but we don't have a lot of control...

Mar 2024
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Physician

Product

We have to have NextGen Enterprise EHR connect to another system for Medicare, and NextGen...

Mar 2024
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Physician

Product

We replaced some of our equipment, but our new equipment doesn't work correctly with NextGen...

Mar 2024
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Manager

Relationship

Overall, the tool is a great product that meets our needs. The only things I still really think...

Mar 2024
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Director

Loyalty, Relationship

We spent a year researching products that would meet our company's needs. It was vital to our...

Mar 2024
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Director

Culture, Relationship

I'm not happy with the support we are getting right now. NextGen Healthcare has completely changed...

Feb 2024
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Director

Relationship

We would love to have more interaction with NextGen Healthcare. It would be good even if that were...

Feb 2024
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Nurse

Relationship, Operations, Product

Every time we do a big patch or update with NextGen Healthcare, they lose some of our stuff, so we...

Feb 2024
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Nurse

Operations, Product

End users struggle with NextGen Enterprise EHR sometimes. For instance, the procedures and getting...

Feb 2024
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Nurse

Product

One of the best things about NextGen Enterprise EHR is the billing. It is not provider-centric, so...

Feb 2024
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Nurse

Loyalty

We are looking to replace NextGen Enterprise EHR because our providers want to be able to see things...

Feb 2024
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Analyst/Coordinator

Loyalty

The vendor keeps their promises for the most part. We get the functionality out of the product that...

Jan 2024
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Analyst/Coordinator

Relationship

The quality of the vendor's support is hit or miss. Sometimes it is great; sometimes it is not. That...

Jan 2024
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Analyst/Coordinator

Product

The product is easy to use, and sometimes it feels like it is made for a smaller organization. It...

Jan 2024
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Manager

Loyalty, Product

I am tired of hearing all of the complaints from the physicians about NextGen Enterprise EHR....

Dec 2023
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Manager

Relationship, Product

There has been a lack of attention from the vendor on ophthalmology and the EHR. NextGen Healthcare...

Dec 2023
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Manager

Product

NextGen Enterprise EHR is a very outdated and antiquated system. NextGen Healthcare needs to make...

Dec 2023
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VP/Other Executive

Loyalty, Relationship, Value

NextGen Healthcare has become increasingly expensive for any new services or customization to...

Nov 2023
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Manager

Product

We would like to see NextGen Healthcare improve their integration for receiving medical history. We...

Aug 2023
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Manager

Product

There are a lot of different categories and useful drop-down menus that we can click on, so we can...

Aug 2023
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Manager

Relationship

NextGen Healthcare’s support is not the best. It takes a while for things to be corrected. It can...

Aug 2023
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Manager

Product

When we are writing the reason for a patient’s visit, we have to make a lot of clicks that seem...

Aug 2023
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Manager

Product

The product fits for ophthalmology but not for optometry. We use the system because it is a...

Jul 2023
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Manager

Product

I have been here for years, and nothing new has come from NextGen Healthcare. The solution is very...

Jul 2023
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Manager

Loyalty, Relationship

The biggest thing we don't like about NextGen Healthcare is their technical support. We had an...

Jul 2023
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Manager

Operations

We don't really receive any training from NextGen Healthcare. When training is offered to us, it is...

Jul 2023
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