NextGen Enterprise PM Commentary
Filtered view: (11-75 Physicians)(Independent)
Subject Expert
Chris Clune
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Culture, Value
NextGen Healthcare promotes a billing system so that they can do our billing or so that we can get...
Login or Create an Account to see details.
Culture
I found out recently that NextGen Healthcare actually has a whole module for our specialty. If they...
Login or Create an Account to see details.
Loyalty
NextGen Healthcare was not the driving force behind us leaving; it was more that we wanted to go to...
Login or Create an Account to see details.
Relationship, Operations
For training, it would be cool to have a NextGen Healthcare support person who is familiar with us...
Login or Create an Account to see details.
Value
All the good features from NextGen Healthcare are add-ons that we have to pay for. For example, they...
Login or Create an Account to see details.
Relationship
We have a NextGen Healthcare person that we can reach out to, but they are not super responsive. We...
Login or Create an Account to see details.
Product
NextGen Healthcare makes using NextGen Enterprise PM fairly easy, but some people really struggle...
Login or Create an Account to see details.
Loyalty
I recently learned that NextGen Healthcare is working on some RCM AI, and we want to start looking...
Login or Create an Account to see details.
Relationship, Product
The vendor has a lot of known issues, and there are problems with the application itself. The...
Login or Create an Account to see details.
Operations
NextGen Healthcare provides zero training other than videos. They are really hands off. There are...
Login or Create an Account to see details.
Value
NextGen Enterprise PM is not completely intuitive, but it is not terrible. However, we have to use a...
Login or Create an Account to see details.
Product
I have been using NextGen Enterprise PM for over a decade, and it really hasn’t changed that much....
Login or Create an Account to see details.
Product
Using multiple products from NextGen Healthcare, we have visibility and granularity into operations....
Login or Create an Account to see details.
Operations
NextGen Healthcare’s training depends on what package someone purchases. There is either a...
Login or Create an Account to see details.
Relationship, Product
When it comes to outcomes, NextGen Enterprise PM rates in the middle of the road. It just does the...
Login or Create an Account to see details.
Product, Value
From where we were before to now, we have definitely benefited. We have learned a lot through that...
Login or Create an Account to see details.
Product
One of NextGen Healthcare’s biggest pros and cons is that the system is highly customizable, so they...
Login or Create an Account to see details.
Loyalty
The decision to switch from NextGen Enterprise PM came from higher up at the company. There was a...
Login or Create an Account to see details.
Loyalty, Product
I would buy NextGen Enterprise PM again. I'm a longtime NextGen Healthcare user. They have had some...
Login or Create an Account to see details.
Value
With NextGen Healthcare, it has recently felt like there has been a license per provider for...
Login or Create an Account to see details.
Relationship, Operations
NextGen Healthcare could support us better by having more frequent lunch-and-learn webinars and more...
Login or Create an Account to see details.
Operations, Product
NextGen Enterprise PM has a steep learning curve at first for users. There are multiple ways to do...
Login or Create an Account to see details.
Relationship
NextGen Healthcare recently shifted a lot of their support overseas, and that can make scheduling...
Login or Create an Account to see details.
Operations
For training from NextGen Healthcare, we basically have to go and download their white papers. They...
Login or Create an Account to see details.
Loyalty, Value
I would probably buy NextGen Enterprise PM again; it would be one of the solutions that we would...
Login or Create an Account to see details.
Loyalty, Product
NextGen Enterprise PM can integrate with HL7 interfaces. The vendor is starting to move everything...
Login or Create an Account to see details.
Product
The main problem with NextGen Healthcare is that their technology is fairly stagnant. I have not...
Login or Create an Account to see details.
Loyalty
I have some concerns about how NextGen Healthcare is going to do in the long run because of...
Login or Create an Account to see details.
Relationship
NextGen Healthcare’s support has taken a hit lately. Their Success Community is the web portal we...
Login or Create an Account to see details.
Relationship
The telehealth in NextGen Enterprise PM works well, and I haven’t heard about any problems with it....
Login or Create an Account to see details.
Product
The reporting mechanism and canned reports work really well. It is hard to track claim progress in...
Login or Create an Account to see details.
Product
The reporting could use a little work. Some of the filters could add a little more. When doing big...
Login or Create an Account to see details.
Value
With NextGen Healthcare, it seems like every little thing is an extra. If we wanted to do behavioral...
Login or Create an Account to see details.
Operations
I have never received training from NextGen Healthcare. When we do an upgrade, they just send us a...
Login or Create an Account to see details.
Product
For the most part, NextGen Healthcare has a great EHR for smaller organizations, like a doctor's...
Login or Create an Account to see details.
Loyalty, Product
With NextGen Enterprise PM, there always seems to be a miss. The system is almost there. It has...
Login or Create an Account to see details.
Relationship
When we reach out for help from NextGen Healthcare, the support is painfully slow. It drags on for...
Login or Create an Account to see details.
Relationship, Product
We recently had some disconnects on upgrades because NextGen Healthcare has had a lot of staff...
Login or Create an Account to see details.
Value
The reporting is there in NextGen Enterprise PM; it just isn't as great as I would like. On the...
Login or Create an Account to see details.
Product, Value
Regarding billing and collections, NextGen Healthcare is very efficient.
Login or Create an Account to see details.
Loyalty
We are leaving NextGen Healthcare for another vendor.
Login or Create an Account to see details.
Loyalty
We had the telehealth service from NextGen Healthcare, but there were often operational issues with...
Login or Create an Account to see details.
Relationship
NextGen Healthcare is actually extremely good at providing support. The support people are pretty...
Login or Create an Account to see details.
Loyalty, Value
We looked into integrating the solution with another system, but the cost of that was just so out of...
Login or Create an Account to see details.
Relationship, Product
The billing goes well in NextGen Enterprise PM. It is very intuitive. It is easy to create claims,...
Login or Create an Account to see details.
Product
The reporting in NextGen Enterprise PM isn’t the best; it doesn’t meet my needs. I am pulling my...
Login or Create an Account to see details.
Value
NextGen Healthcare charges for every little thing. Eligibility checks and appointment reminders are...
Login or Create an Account to see details.
Product
NextGen Enterprise PM is showing its age. As payer interactions are getting more complex, we are...
Login or Create an Account to see details.
Culture, Value
When we have to interface with something, NextGen Healthcare charges us a fee to set it up, and then...
Login or Create an Account to see details.
Relationship
NextGen Healthcare switched how their support system works a few years ago. We used to be able to...
Login or Create an Account to see details.
Loyalty, Relationship, Product
I am very disappointed in the hosting and technical services from NextGen Healthcare. We have...
Login or Create an Account to see details.
Operations
We engaged with our PM consultant to do our build. We had them come on-site and learn our workflows...
Login or Create an Account to see details.
Operations
NextGen Healthcare is pretty good with their training.
Login or Create an Account to see details.
Relationship
We have to reach out to NextGen Healthcare when there is an outage to let them know when a module or...
Login or Create an Account to see details.
Loyalty, Product
When COVID-19 happened, we needed to have NextGen Healthcare develop an interface with the COVID-19...
Login or Create an Account to see details.
Value
NextGen Healthcare charges us for every little thing. Even if we need to request a module change,...
Login or Create an Account to see details.
Culture, Value
The line items on our billing are ridiculous. We are going to have somebody go over bills with us...
Login or Create an Account to see details.
Operations
With training, it was like once NextGen Healthcare got our database done, they were ready to drop us...
Login or Create an Account to see details.
Relationship
I have a really good account manager and higher-up now. We also have a really good IT company that...
Login or Create an Account to see details.
Product
I don't have a problem with what I do in NextGen Enterprise PM. The PM side is easy. I don't hear...
Login or Create an Account to see details.
Relationship
We meet with NextGen Healthcare regularly to talk about any issues.
Login or Create an Account to see details.
Product
The reporting functions with NextGen Enterprise PM are fantastic. It is probably the best of any PM...
Login or Create an Account to see details.
Product
In NextGen Enterprise PM, I don’t like the inability to drag and drop appointments. If a patient...
Login or Create an Account to see details.
Culture, Value
It is important for customers to read the statement of work from NextGen Healthcare very carefully....
Login or Create an Account to see details.
Product
Some of the benefits that we have seen from using multiple solutions from NextGen Healthcare have...
Login or Create an Account to see details.
Value
I will be more satisfied with NextGen Enterprise PM if we can get a smooth transition and upgrade...
Login or Create an Account to see details.
Relationship
NextGen Healthcare's support is really just not there. The vendor isn't proactive. We have to call...
Login or Create an Account to see details.
Loyalty, Product
NextGen Enterprise PM has very robust reporting capabilities, but we still hired a company to work...
Login or Create an Account to see details.
Operations
We have received new modules that we had to get training on from NextGen Healthcare, and we had to...
Login or Create an Account to see details.
Value
NextGen Healthcare wants to charge us for everything. In the past, when we would get a module,...
Login or Create an Account to see details.
Operations
Depending on our needs, NextGen Enterprise PM can be a good system. A lot of the issues that we have...
Login or Create an Account to see details.
Product, Value
NextGen Healthcare has a lot of great reporting features where we can track KPIs, but using those...
Login or Create an Account to see details.
Operations, Product
We recently found out that when NextGen Healthcare implemented NextGen Enterprise PM, they actually...
Login or Create an Account to see details.
Product
NextGen Enterprise PM is super user-friendly. The system makes it easy to look at our schedules and...
Login or Create an Account to see details.
Loyalty, Relationship, Value
We are just realizing that we are supplementing a lot of the things that NextGen Healthcare doesn’t...
Login or Create an Account to see details.
Relationship, Product, Value
We have noticed that using multiple NextGen Healthcare solutions gives us more of an opportunity to...
Login or Create an Account to see details.
Operations
NextGen Healthcare could have more intuitive web-based training. I believe that it is hard for them...
Login or Create an Account to see details.
Operations, Product
NextGen Healthcare could have better release notes for upgrades. The notes aren't all-inclusive, and...
Login or Create an Account to see details.
Relationship, Operations
NextGen Healthcare just needs to have better first-line people. We should also be able to call the...
Login or Create an Account to see details.
Loyalty, Product
We couldn't use NextGen Enterprise PM without also using NextGen Enterprise EHR. We have to have...
Login or Create an Account to see details.
Product
There is terrible reporting in NextGen Enterprise PM. Trying to figure out what reports I need to...
Login or Create an Account to see details.
Product
NextGen Healthcare gets a middle-of-the-road rating for their delivery of new technology. They...
Login or Create an Account to see details.
Relationship
I can rant for a long time about every open ticket that I have, all the effort I have to put in for...
Login or Create an Account to see details.
Relationship
NextGen Healthcare is not proactive. If they were proactive, they would contact us about things,...
Login or Create an Account to see details.
Loyalty
We will not be upgrading to NextGen Enterprise PM anytime soon. Our last upgrade went horribly, and...
Login or Create an Account to see details.
Product
NextGen Enterprise PM has a great reporting package attached to it. I definitely think that is a big...
Login or Create an Account to see details.
Loyalty, Product
NextGen Healthcare is actually doing some improvements on the NextGen Enterprise PM side that made...
Login or Create an Account to see details.
Culture, Operations
Our last upgrade for NextGen Enterprise PM was horrible. We never had to pay for upgrades in the...
Login or Create an Account to see details.
Relationship
I am more involved with NextGen Enterprise PM when there are problems, so I don't do a lot of the...
Login or Create an Account to see details.
Product
I like the reports in NextGen Enterprise PM. The reports are cool. Normally, if I need to find...
Login or Create an Account to see details.
Operations
NextGen Healthcare’s training depends on what we want training on because sometimes it is really...
Login or Create an Account to see details.
Value
Every time that NextGen Healthcare adds something, there is a cost. Even when we did the upgrades,...
Login or Create an Account to see details.
Relationship
NextGen Healthcare doesn't keep all of their promises. We have had many conversations with the...
Login or Create an Account to see details.
Relationship
I would give NextGen Healthcare's tech support a high rating for when we use their portal, but that...
Login or Create an Account to see details.
Relationship, Product
We are a PM-only client, so we have to bolt everything onto NextGen Enterprise PM to make things...
Login or Create an Account to see details.
Operations
There is no ongoing training for the system. Users can buy a license to NextGen Healthcare's portal,...
Login or Create an Account to see details.
Culture, Value
NextGen Healthcare doesn't avoid charging us for every little thing. Their charging has actually...
Login or Create an Account to see details.
Product
I have always been a NextGen Healthcare cheerleader. I think that the vendor's PM application is a...
Login or Create an Account to see details.
Relationship, Operations
The reason NextGen Healthcare got a lower score this year is that they fired all of their staff...
Login or Create an Account to see details.
Culture, Relationship
I would absolutely recommend NextGen Enterprise PM. I am very transparent, and I will give the good...
Login or Create an Account to see details.
Loyalty
Even if NextGen Healthcare offers something, we have to have other things to make it function. For...
Login or Create an Account to see details.
Relationship, Product
NextGen Healthcare doesn't ever really do anything new. They keep to the status quo. I am not a big...
Login or Create an Account to see details.
Relationship
I would like to see the vendor have more domestic support. They implemented a new process, and I...
Login or Create an Account to see details.
Product
The eligibility checking in NextGen Enterprise PM could use some improvements. The system's results...
Login or Create an Account to see details.
Product
NextGen Enterprise PM's greatest strengths are scheduling and billing. The system can handle a lot...
Login or Create an Account to see details.
Loyalty, Product
We are comparing different EHRs. NextGen Enterprise PM functions and works for what it is, but we...
Login or Create an Account to see details.
Value
NextGen Healthcare is infamous for charging. Across the board, it seems like any little thing we...
Login or Create an Account to see details.
Relationship
NextGen Healthcare has ups and downs. Every time they get bought out, their whole support process...
Login or Create an Account to see details.
Product
We had a minor update for NextGen Enterprise PM, and when NextGen Healthcare moved the update into...
Login or Create an Account to see details.
Operations
We have to request training from NextGen Healthcare. One time, I wanted a general refresher course...
Login or Create an Account to see details.
Product
We use a lot of customized templates in NextGen Enterprise PM, and those work. Also, the system has...
Login or Create an Account to see details.
Product
We wanted to get some departments into NextGen Enterprise PM and integrate them, but that just fell...
Login or Create an Account to see details.
Relationship
The community of NextGen Enterprise PM users submits ideas, and then other users can vote for those...
Login or Create an Account to see details.
Operations, Product
I would buy NextGen Enterprise PM again, but we bought the system many years ago, and the setup was...
Login or Create an Account to see details.
Product
NextGen Enterprise PM doesn't change much, so there haven't been a whole lot of promises, but I'm...
Login or Create an Account to see details.
Value
NextGen Healthcare charges for little things with NextGen Enterprise PM but less so than with their...
Login or Create an Account to see details.
Relationship
NextGen Healthcare has a better support team for NextGen Enterprise PM. Granted, we don't have to...
Login or Create an Account to see details.
Loyalty
We are locally hosted, and that is how we want to be. NextGen Healthcare wants all clients to be...
Login or Create an Account to see details.
Loyalty, Relationship
I just don’t know what NextGen Healthcare is going to do. Right now, they are going through some...
Login or Create an Account to see details.
Value
NextGen Healthcare talks about how they have this great eligibility checker, but they charge us for...
Login or Create an Account to see details.
Product
NextGen Enterprise PM's biggest strength is its EHR integration. We also like that we can make...
Login or Create an Account to see details.
Relationship
I don't think that NextGen Healthcare reaches out to us. Their service is very reactive, and we...
Login or Create an Account to see details.
Product
We are really light users of NextGen Enterprise PM, but I want it to be a web-based solution. We are...
Login or Create an Account to see details.
Value
We have a module in NextGen Enterprise PM that was really cheap to start up, but if users don't read...
Login or Create an Account to see details.
Product
NextGen Enterprise PM is actually one of the best scheduling systems available. That is one of my...
Login or Create an Account to see details.
Loyalty, Relationship
NextGen Healthcare is solving a lot of problems. The vendor has new stuff coming, and they do a good...
Login or Create an Account to see details.
Product
NextGen Healthcare has worked well with integrating what the providers need and want out of an EHR...
Login or Create an Account to see details.
Relationship
I haven't had a lot of communication with NextGen Healthcare, so I can't say whether they are being...
Login or Create an Account to see details.
Culture
At one point, we went with an outside company to help us with some quality information, but it...
Login or Create an Account to see details.
Loyalty, Operations
Achieving interoperability with all of our equipment hasn't gone as smoothly as we had hoped in...
Login or Create an Account to see details.
Loyalty, Product
NextGen Enterprise PM is very easy to use. We haven't had any problems with it. Our billing has...
Login or Create an Account to see details.
Relationship, Product
NextGen Enterprise PM’s billing module is very good. It does a good job with scheduling. We can...
Login or Create an Account to see details.
Product
I would like to see the programs that NextGen Healthcare offers work. We have NextGen Mobile. When...
Login or Create an Account to see details.
Product
Some of NextGen Healthcare's modules, like their portal, are horrible. We are required under our...
Login or Create an Account to see details.
Loyalty
We were looking recently to get all our patient notifications and everything under one umbrella. Our...
Login or Create an Account to see details.
Operations
NextGen Healthcare could improve their training by not just referring people to white papers. The...
Login or Create an Account to see details.
Product
NextGen Enterprise PM works. There is nothing that I can say I really like or dislike about it. It...
Login or Create an Account to see details.
Relationship, Product, Value
Nextgen Enterprise PM has been very broken since the upgrade to version 6.2021.1. We have had to...
Login or Create an Account to see details.
Relationship, Product
I don't like NextGen Healthcare's product; it is not my favorite PM system that I have worked on....
Login or Create an Account to see details.
Product
I haven’t been able to find functionality for tracking response times for eligibility verification...
Login or Create an Account to see details.
Operations, Product
Whenever NextGen Healthcare does a lot of updates, most of the updates have to do with the EMR, so...
Login or Create an Account to see details.
Product
There is a lot of clicking in NextGen Enterprise PM. Certain things are hardcoded, which makes stuff...
Login or Create an Account to see details.
Operations, Product
The upgrade is rough with a seemingly less-than-stellar beta testing process after launching. There...
Login or Create an Account to see details.
Relationship
With NextGen Enterprise PM, there are known issues that probably happen for every EHR or practice...
Login or Create an Account to see details.
Product
Some reporting features could be improved in NextGen Enterprise PM. We have some Hierarchical...
Login or Create an Account to see details.
Relationship
Whenever we have any kind of issue with NextGen Enterprise PM, we have to wait for someone from...
Login or Create an Account to see details.
Product
On the NextGen Enterprise PM side, I like all of the automation processes. We use noncoordinated SIM...
Login or Create an Account to see details.
Relationship, Product
NextGen Healthcare’s code releases are not very clear. They often aren't tied to the tickets that we...
Login or Create an Account to see details.
Operations
In the past, there has not been really good training for keeping up with the system and the new...
Login or Create an Account to see details.
Culture, Product
It seems like NextGen Healthcare is trying to throw new products at us instead of extending the...
Login or Create an Account to see details.
Loyalty, Product
My number-one consideration for a new EHR is customizability. I would stay with NextGen Healthcare...
Login or Create an Account to see details.
Relationship
The quality of support has gone way down. Moving support to India can be just fine, but the way that...
Login or Create an Account to see details.
Culture
NextGen Healthcare should be clearer about what components of the system are really important....
Login or Create an Account to see details.
Relationship
We were recently assigned someone from NextGen Healthcare, and that person has been helpful. They...
Login or Create an Account to see details.
Product, Value
NextGen Enterprise PM is very complicated. Sometimes, it is hard to compare it to other systems...
Login or Create an Account to see details.
Value
One thing we like about NextGen Healthcare is their prices. We have residents and part-time people....
Login or Create an Account to see details.
Culture, Value
We pay a pretty good maintenance fee for the system, and I don't think we get a whole lot for that....
Login or Create an Account to see details.
Relationship
NextGen Healthcare's support model isn't the same as it used to be. There used to be a person who...
Login or Create an Account to see details.
Loyalty, Operations
NextGen Healthcare doesn't provide much ongoing training. They will give us a document with hundreds...
Login or Create an Account to see details.
Product
NextGen Enterprise PM is similar to other products, and there are some really nice things in the...
Login or Create an Account to see details.
Culture, Relationship
NextGen Healthcare's customer service and sales are pretty negative. They started out much better,...
Login or Create an Account to see details.
Loyalty, Product
The reports in this solution are actually pretty good. It is pretty easy to track revenue. That is...
Login or Create an Account to see details.
Relationship, Product
NextGen Healthcare's speed at which they fix or even acknowledge issues leaves a lot to be desired....
Login or Create an Account to see details.
Product, Value
There is an issue with the appointment search ahead where if we schedule an appointment and then...
Login or Create an Account to see details.
Value
I think the big-picture challenge has been cost for sure. When we moved to NextGen Healthcare, one...
Login or Create an Account to see details.
Relationship, Value
The vendor was acquired, and that was a major change. We have seen a lot of changes, but I think...
Login or Create an Account to see details.
Operations
One thing that could make the vendor's updates and implementations better would be improved project...
Login or Create an Account to see details.
Loyalty, Product
Integration is the key. Our ultimate goal is to have a combined EHR and PM system. We would like...
Login or Create an Account to see details.
Loyalty
My overall satisfaction with the system will increase in the coming years because the next upgrade...
Login or Create an Account to see details.
Value
Anytime we add something new in NextGen Enterprise PM, including every interface, there are fees...
Login or Create an Account to see details.
Preferences