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NextGen Enterprise PM Commentary
Filtered view: (Over 75 Physicians)

Subject Expert
Eder Lagemann
VP of Engagement
KLAS VP of Engagement - Eder Lagemann
 

Commentary Summary

Performance details

Comment Type Breakout

Positive
Neutral
Negative
##
##
##
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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VP/Other Executive

NextGen Enterprise PM gets the job done, but we've been on the system for several years, and there...

Comment Tone Negative
Pillars Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

NextGen Healthcare has outsourced a lot of their support, and since then, the level of support just...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

The only feedback we really have about NextGen Enterprise PM is that it's a little old and looks...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

I feel like NextGen Enterprise PM has been the same forever, but I don't mind the consistency with...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

Some of our practices and folks who have used other systems really do think that the system's...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

I'm very happy with NextGen Healthcare right now. They've been very responsive and helpful for the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

NextGen Enterprise PM is remarkably consistent. Nothing has changed for a long time, and if you know...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

My complaints with the PM side usually come down to reporting. The reporting in the application...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

We’ve had multiple calls with our customer service representatives and support team, and they’re...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

The solution doesn't fully meet our needs, and we've had to use other software to cover some gaps....

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

The vendor wants to charge us for any enhancement. There are certain things that should just be part...

Comment Tone Negative
Pillars Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

I think the system is generally pretty good, but it takes more clicks than it should to look at...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

NextGen Enterprise PM is a solid revenue cycle system, front to back. It does everything. It...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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VP/Other Executive

In NextGen Enterprise PM, people struggle with entering charges, visibility of charges, and account...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

We used to have a stronger partnership with NextGen Healthcare. There is a lack of support. Their...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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VP/Other Executive

I’d like transparency and more inclusive pricing, especially on the NextGen Healthcare side. They...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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VP/Other Executive

NextGen Enterprise PM is an encounter-driven system. I'd like to see them make things easier from a...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

CIO

The challenge with NextGen Healthcare is establishing timelines to kick off projects. Sometimes...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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CIO

NextGen Healthcare has brought in a unique set of talent and capabilities across the organization....

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

We've been on NextGen Enterprise EHR for many years now. We have done a lot of work in NextGen...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

NextGen Healthcare could tighten up some of their training. In healthcare, one of the challenges...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

NextGen Healthcare has the new Ambient Assist offering, and they are using a lot of AI products...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

NextGen Healthcare has made a lot of improvements. I would have given NextGen Healthcare a lower...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

We have integrated deeply with NextGen Healthcare. We use all their internal products.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Consistency and reliability is probably one of the biggest reasons I would want to buy NextGen...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

The ability for customization is the strength of NextGen Healthcare's EHR. Adding more customization...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

NextGen Enterprise PM meets our reporting requirements really well. The system does a good job of...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

Support has not been great lately with NextGen Healthcare. We just lost our dedicated technical...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

A lot of what NextGen Healthcare delivered with the recent upgrade came with a lot of new issues. We...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

 or  to see details.

CIO

NextGen Healthcare is lagging behind the market in solution capabilities. But they are about to leap...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

CIO

On the PM side, if we know what we're doing, we get pretty good outcomes. The system has some...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

CIO

NextGen Healthcare is transparent in the fact that they tell us what they’re charging us.

Comment Tone Positive
Pillars Culture
Evaluation Unrated

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CIO

NextGen Healthcare doesn't give us a lot of options in terms of which clearinghouse we can work...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

NextGen Healthcare is not part of our long-term plans. We are going with another solution. That was...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

NextGen Healthcare stays on top of regulations. That is a key thing in any healthcare setting.

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

NextGen Healthcare recently updated their support portal, so now we have a dashboard to see the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We are always waiting for new releases for known issues from the vendor, so we have workarounds. We...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Director

NextGen Enterprise PM does everything that we need it to do fundamentally. End-user reporting is our...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

I haven’t really seen a road map from NextGen Healthcare for the product. I haven't heard of much...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

The issue with the vendor’s support is our inability to get the right level of knowledge in a timely...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

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