NextGen Office EHR/PM - Small Practices Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Operations
I have been very satisfied with NextGen Healthcare's solution. I was able to learn this EHR system...
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Product
I would like to see NextGen Healthcare's system be able to integrate with more equipment, like vital...
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Product
I am a big fan of NextGen Healthcare. They should continue to upgrade their systems on a regular...
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Product
I like the system because of how easy it makes documentation and how much time it gives me back at...
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Product
NextGen Healthcare's innovation has stalled. They are not developing new technology, and when they...
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Relationship
Early on, the customer service from NextGen Healthcare was really poor, though it has improved over...
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Relationship, Product
There were multiple product and billing issues with NextGen Healthcare. Several features we paid for...
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Product
We have tried integrating an AI product that outperforms NextGen Healthcare’s built-in option, but...
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Operations
NextGen Healthcare's training resources have expanded over the years. Initially, the training was...
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Relationship, Product
The main issue with NextGen Healthcare's system is that product development and innovation are...
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Culture, Value
NextGen Healthcare has gotten a little pricier with their charges. Every time we need to get a...
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Relationship, Operations
I don't think NextGen Healthcare gives us much support on our integration goals. I have to print off...
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Product
The product quality of NextGen Healthcare's system is pretty good, and the system is constantly evolving....
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Product
We did purchase one of the AI devices for NextGen Healthcare's system. It needs to be a little more...
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Relationship
We have an awesome, dedicated provider representative from NextGen Healthcare. I have to give our...
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Operations, Product
We are investing a lot of money right now in NextGen Healthcare's solution. NextGen Healthcare needs...
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Product
Overall, we are very satisfied with NextGen Healthcare's system. It is very user friendly. We don't...
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Relationship, Operations
I have raised some major issues with the system over the years. The vendor listens and sympathizes,...
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Value
NextGen Healthcare does not avoid charging for every little thing; they embrace it. With any little...
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Relationship
From what I understand, NextGen Healthcare hasn't really delivered on what was promised. Also,...
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Operations
NextGen Healthcare’s training impacted us significantly because NextGen Healthcare’s model for...
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Product, Value
NextGen Healthcare's system is so expensive. I feel like there has to be a cheaper way to do things....
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Loyalty, Product, Value
I don't think I would buy NextGen Healthcare's system again. It has been so painful. I don't know...
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Loyalty
NextGen Healthcare's system is part of our long-term plans. We will have to do an RFP, but we might...
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Relationship
NextGen Healthcare does address things and gives updates as needed. We have never had to get...
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Loyalty, Product
The solution is doing everything we expected it to. We haven't had any issues. The solution is not...
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Operations, Product
We can have specific reports created for us to run; that has been really helpful. The system is...
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Product
When NextGen Healthcare makes an update, it will cause a problem somewhere else, and we don't always...
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Relationship, Product
As we have tried to run reports for our facility, we have learned that NextGen Healthcare's system...
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Operations
When we launched the system, I was not made a superuser, but I should have been a superuser. I am...
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Product
I love the contrasting colors in the system. I think they make things easy to see, but that might...
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Value
I would encourage others looking at the system to look at newer EHRs. NextGen Healthcare's system...
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Loyalty, Relationship, Operations
I don't know whether the system is part of our long-term plans. Its software is outdated, so unless...
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Product
NextGen Healthcare did a major upgrade several years ago that shut the whole system down for a few...
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Relationship, Operations, Product
NextGen Healthcare could have a better method for communicating with me when the system is down....
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Product
Overall, we really like the EHR and chart sides of NextGen Healthcare. There are some things that I...
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Loyalty
We are moving away from NextGen Healthcare because we are under new ownership now, and our new...
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Operations, Product
Our upgrades with NextGen Healthcare have been fine. The recent upgrades have been pretty much...
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Product
The vendor has an outstanding EHR product, but the system's backside with practice management and...
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Relationship
If we have a problem, we will see our email to the vendor get CC'd with a ton of the vendor's...
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Product
I am old school. I have been in practice for a while. The vendor is integrating AI into the product,...
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Operations
I thought the vendor's onboarding and implementation services were pretty effective. I will give the...
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Culture, Value
I think the vendor does a good job of avoiding nickel-and-diming. I have a contracted number of...
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Product
I have been using NextGen Healthcare's system since it was HealthFusion's system. I have used a...
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Operations, Product
I can't speak highly enough about the system. From the standpoint of my day-to-day work on the...
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Product
When we are looking for things in the charts, such as a condition or diagnosis, things are often not...
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Culture, Value
We had an issue with faxing orders to other practices; we found out that the solution was sending a...
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Product
The product works well for what it is meant to do. However, the customization options that our...
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Product
In NextGen Office EHR/PM, the automatically posted remittances go well except for when there is a...
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Culture, Value
Integrations with the product are really expensive if we want to connect. Our state has an HIE...
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Product
The product is very consistent. I like the appointment scheduling. We have been on it so long it...
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Operations
We have to pay for ongoing training for the product if we can’t find it in the Knowledge Exchange....
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Relationship
If we need something from NextGen Healthcare, we have to submit a ticket, but if we don't get the...
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Operations
NextGen Healthcare’s implementation of NextGen Office EHR/PM was the worst implementation in...
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Value
We are spending a lot of money on NextGen Healthcare's system compared to what we have priced out....
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Relationship
I have been in this business for a long time, and I know what it is like to work with a vendor who...
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Product
When we sign off on notes and labs in NextGen Office EHR/PM, I want to be able to send each patient...
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Operations, Product
For my specialty, the way we document things in NextGen Office EHR/PM works for the workflow. We had...
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Culture, Value
For the most part, NextGen Healthcare keeps promises. I haven't had any issues with them. They...
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Loyalty, Product
The direct messaging I have with NextGen Office EHR/PM is hit or miss. Some of the information I get...
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Product
NextGen Office EHR/PM is web based and cloud based, so I assume it gets updated every few weeks. I...
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Relationship
I have one person I talk to at NextGen Healthcare, and they get things done for me. We work on...
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Operations, Product
Everybody I use the product on will have it by the end of the day. The product is so flexible and...
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Product
The patient portal could use some improvement. It works well on a computer. NextGen Healthcare needs...
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Product
Being paperless would be great. Let's say I get an order for a patient and the doctor needs to sign...
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