NextGen Office EHR/PM - Small Practices Commentary
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Chris Clune
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User Commentary

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Nurse

Product

The search engine in the NextGen Healthcare system is a god-awful tool for finding ICD-10 codes. Our...

Nov 2023
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Nurse

Product

NextGen Healthcare is constantly giving me a lot of information to register for some webinar or to...

Nov 2023
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Nurse

Relationship

We can always get someone from NextGen Healthcare on the phone for the most part. Something seems to...

Nov 2023
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Manager

Loyalty, Product, Value

I don't think anything else has the same capability as the NextGen Office software. On the back end,...

Nov 2023
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Manager

Relationship

NextGen Healthcare’s customer service is outstanding. If I call the technical support team, I am...

Nov 2023
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Manager

Product

Getting direct patient feedback, either via stats or written comments, is something that is missing...

Nov 2023
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Manager

Operations

NextGen Healthcare was great with the training. I think my staff was overexposed.

Nov 2023
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Manager

Operations

For our new hires who don't have the benefit of NextGen Healthcare’s training, there is a bit of a...

Nov 2023
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Manager

Product, Value

Our most tangible pain point, from my perspective, was our reliance on paper charts. In our previous...

Nov 2023
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Manager

Product

We recommend NextGen Healthcare all the time. I tell others in my specialty that the product's ease...

Nov 2023
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Manager

Relationship

We get emails several times a year from our account manager and others. They want to catch up to see...

Nov 2023
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Analyst/Coordinator

Culture, Loyalty, Relationship

After the initial setup, which was basically just an online class everybody did, there were periodic...

Oct 2023
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Analyst/Coordinator

Product

There is not a lot of integration with outside resources or our lab equipment; the system does not...

Oct 2023
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Analyst/Coordinator

Relationship, Product

On the practice management side, the system does go down a lot. In working the front desk, when we...

Oct 2023
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Analyst/Coordinator

Operations, Product

There are a lot of unnecessary steps that must be taken to get to certain portions of the system,...

Oct 2023
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Analyst/Coordinator

Product

The workflow does not seem very user friendly. On the practice management side, once a guarantor is...

Oct 2023
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Analyst/Coordinator

Product

When NextGen Healthcare makes changes in the system, sometimes we don’t realize certain things have...

Oct 2023
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CEO/President

Product

I would like to see better integration with other vendors' products. We tend to still use the...

Oct 2023
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CEO/President

Relationship, Value

I was recently on a call with the vendor, and they wanted to upgrade something. I don't have a...

Oct 2023
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CEO/President

Culture, Relationship

I don't think NextGen Healthcare is lying about anything. I think they are a good company to deal...

Oct 2023
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CEO/President

Relationship

The vendor’s support has been abysmal. I had a question about a year ago, and it has been sitting in...

Oct 2023
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CEO/President

Value

We like the vendor’s simple subscription model with one price. I am not nickel-and-dimed. I get everything....

Oct 2023
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CEO/President

Product

The product is so easy and intuitive.

Oct 2023
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CEO/President

Loyalty, Product

My biggest concern is that NextGen Healthcare has the Enterprise product and the Office product, and...

Oct 2023
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Manager

Operations, Product

The system is relatively easy for my staff to use to assist the doctors in the documentation of the...

Aug 2023
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Manager

Product

There is some terminology in the EMR form that I really don't like, but NextGen Healthcare said that...

Aug 2023
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Manager

Value

There were a couple of things we added to NextGen Healthcare's system, and I expected those things...

Aug 2023
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Manager

Product

NextGen Healthcare’s search engine for medical data isn’t the best. The search engine sometimes...

Aug 2023
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Manager

Product, Value

NextGen Healthcare's system is relatively easy to use, and the cost is effective. I have looked at a...

Aug 2023
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Manager

Product

There are a couple of things that are irksome in NextGen Healthcare's system with the way that the...

Aug 2023
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Manager

Relationship, Product

We have some issues with NextGen Healthcare’s notes where metrics aren’t being recorded for MIPS as...

Aug 2023
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Analyst/Coordinator

Operations

The product is a very sophisticated system. It is not as user friendly as it could be. Other...

Aug 2023
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Analyst/Coordinator

Operations

I am satisfied with the program. Overall, the system is great if users know how to use it; the...

Aug 2023
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Analyst/Coordinator

Relationship

NextGen Healthcare is excellent to work with. The support model has changed, and the vendor has made...

Aug 2023
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Analyst/Coordinator

Loyalty, Relationship

This coming year, I anticipate NextGen Healthcare doing upgrades and fulfilling the little wish...

Aug 2023
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Analyst/Coordinator

Loyalty, Product

A top-of-mind change I would like to see is with picture taking. With new programs, people can use...

Aug 2023
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Analyst/Coordinator

Culture, Value

The problem with appointments in the product is that we don't use the answering-service program that...

Aug 2023
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Analyst/Coordinator

Operations, Product, Value

There are so many other programs that are much nicer than NextGen Healthcare's product. NextGen...

Aug 2023
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Analyst/Coordinator

Product

I really like the clearinghouse solution and the way the claims are processed with NextGen...

Aug 2023
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Analyst/Coordinator

Operations, Product

The problems lie with the way our doctors chart things and put information into the product. NextGen...

Aug 2023
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Manager

Product

The biggest thing with the product is that we have been able to communicate with our current EHR.

Jul 2023
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Manager

Product

The product runs some very good reports. I can filter more specifically for what I need when I am...

Jul 2023
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Manager

Operations

We had a huge amount of support for the implementation. There were NextGen Healthcare people here...

Jul 2023
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Physician

Relationship

NextGen Healthcare's support is really good. The vendor hires very polite and knowledgeable people....

Jul 2023
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Physician

Operations

We have not done any training in a long time. Mostly we just go to the videos if we need to learn...

Jul 2023
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Physician

Operations, Product

We like the ease of the faxing piece and the patient portal. The system goes well with our practice....

Jul 2023
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Physician

Product

Sometimes patients don't really understand their lab results very well because they are not easy to...

Jul 2023
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Analyst/Coordinator

Product

We are very happy with the software. The product is very user friendly.

Jul 2023
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Analyst/Coordinator

Culture, Value

We can only do a certain number of faxes or a certain amount of documentation, and the vendor will...

Jul 2023
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Analyst/Coordinator

Product

The vendor promised interactive PDF documents, which would be a good feature, but that feature...

Jul 2023
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CEO/President

Operations

We received initial training when we got the program, but that was years ago. There was a lot coming...

Jun 2023
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CEO/President

Operations, Product

The product works well alongside the billing system, but that is about it. The product is very...

Jun 2023
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CEO/President

Product

There are too many clicks involved for providers to get what they need for their patients.

Jun 2023
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CEO/President

Value

The vendor offers us third-party pieces with the new technology, but we have to pay for them.

Jun 2023
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Analyst/Coordinator

Product

One of the issues with NextGen Healthcare's system is that it requires many more steps than other...

Jun 2023
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Analyst/Coordinator

Operations, Product

The templates in the system are very immature and difficult to use. The process for changing or...

Jun 2023
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Analyst/Coordinator

Loyalty

I don't know that the system was really created for bigger facilities. When we started looking at...

Jun 2023
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Analyst/Coordinator

Relationship

The first line of NextGen Healthcare's support is in India. If the first line of support can't...

Jun 2023
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Analyst/Coordinator

Loyalty, Product

If we have a patient who sees one of our primary care doctors and then comes in as part of a...

Jun 2023
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Analyst/Coordinator

Operations, Product

We achieve our goals using the system, but that process isn't as easy as it could be. We have...

Jun 2023
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Analyst/Coordinator

Loyalty

I think that NextGen Healthcare keeps all of their promises. Their system just isn't as user...

Jun 2023
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Analyst/Coordinator

Relationship

When we share issues with NextGen Healthcare, they tell us to give our ideas to their success...

Jun 2023
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(0)
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Manager

Operations, Product

The product is very easy to use, and it is easy to train new employees to use it. NextGen Healthcare...

Apr 2023
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Manager

Relationship

NextGen Healthcare has continued to develop the system. I have a person who contacts me regularly...

Apr 2023
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CEO/President

Relationship, Relationship, Product, Product

We are on mass email communications, which are routine email blasts that probably go out to every...

Apr 2023
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CEO/President

Relationship, Relationship

The vendor does well with advocating on behalf of our practice. We feel like our client...

Apr 2023
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(0)
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CEO/President

Operations, Operations, Product, Product

The system is so complex but also so powerful. The ease of use is not a function of the usability or...

Apr 2023
||
(0)
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CEO/President

Operations, Operations

When we ask for training, it is good. A lot of times when we ask for information, we get referred to...

Apr 2023
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Manager

Relationship

NextGen Healthcare’s customer service is nice, and our account representative is awesome. They keep...

Apr 2023
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Manager

Relationship

NextGen Healthcare is good in how they lay out and do their updates.

Apr 2023
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(0)
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Manager

Culture, Value

I would tell someone looking at NextGen Office EMR that it is a good system, but we have to use it...

Apr 2023
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Manager

Product

We expect NextGen Office EMR to track or catch a lot of things relating to meaningful use, and we...

Apr 2023
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(0)
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Manager

Loyalty

I hope that when the NextGen Office EMR upgrade comes through, the system will be able to track more...

Apr 2023
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Manager

Value

It is expensive to have integration if the other solution is not from NextGen Healthcare. Also, if...

Apr 2023
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Manager

Operations

The vendor uses the train-the-trainer approach, and that is a miserable approach because the...

Apr 2023
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(0)
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Manager

Operations, Product

NextGen Healthcare's product could be a good, very robust product, but we have had it for years, and...

Apr 2023
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(0)
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Manager

Relationship, Operations

To get any updates from NextGen Healthcare, we have to go to the success community website where...

Apr 2023
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Manager

Product

The data, analytics, and reporting area is a big deal to me. I can pull just about anything that I...

Apr 2023
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(0)
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Manager

Loyalty, Product

The product is better than it was, so we are headed in the right direction, but we are still not...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

We don't have a lot of issues with interoperability. Sometimes the interfaces don't work, and I have...

Apr 2023
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(0)
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Analyst/Coordinator

Product

The internal messaging on the EMR could be updated so that it works like an email box and notifies...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship

A lot of the time, the customer service team is very slow to answer me. NextGen Healthcare usually...

Apr 2023
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Analyst/Coordinator

Loyalty

We have considered switching EMR systems, but as far as time and money go, we have decided we need...

Apr 2023
||
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Analyst/Coordinator

Operations

When we did a system upgrade, NextGen Healthcare kept jumping around from project manager to project...

Apr 2023
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(0)
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CEO/President

Relationship, Product

After the acquisition by NextGen Healthcare, there have been many glitches, and the system has...

Mar 2023
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(0)
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CEO/President

Product

NextGen Healthcare's product has a help section, and the product does the job. It meets our needs....

Mar 2023
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(0)
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CEO/President

Relationship, Value

The challenge with support is the turnaround time. On several occasions, the response to a ticket...

Mar 2023
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Physician

Relationship

NextGen Healthcare doesn’t initiate any training, but if I call and have an issue, they are pretty...

Feb 2023
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Physician

Loyalty, Value

Nothing stands out in the system; everything is adequate. I have reached the conclusion with...

Feb 2023
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Physician

Product

Our previous system was on a server, so I basically had to be in the office to use it. NextGen...

Feb 2023
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Physician

Product

In the product's exam section, sometimes when I type in an exam and close that whole section out,...

Feb 2023
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Physician

Product

I have a lot of complaints about the system’s pharmacy module. NextGen Healthcare didn’t reinvent...

Feb 2023
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Physician

Product

The product's lab and x-ray requisition section is very problematic. If I want an MRI of a knee, the...

Feb 2023
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Manager

Operations, Product, Value

I like how easy it is to find patients in NextGen Healthcare's system. I like how easy it is to...

Feb 2023
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Manager

Relationship

When I have technical problems and have to reach out to NextGen Healthcare, a lot of times, I will...

Feb 2023
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Manager

Operations, Product

I like NextGen Healthcare's community program. It allows me to see any existing problems. If there...

Feb 2023
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Manager

Product

I want to be able to add pharmacies to the system. I cannot do that; only NextGen Healthcare can.

Feb 2023
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(0)
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Manager

Relationship

The vendor’s support process is confusing. For example, we have to start a case through the success...

Feb 2023
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Analyst/Coordinator

Product

When we are checking a patient out in the system, we would like to see their upcoming appointments....

Jan 2023
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(0)
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Analyst/Coordinator

Product

I haven't had any problems with the system. It is really good.

Jan 2023
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(0)
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Analyst/Coordinator

Loyalty

When we have questions or problems with the system, we can actually go into the system's learning...

Jan 2023
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(0)
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Analyst/Coordinator

Relationship

The vendor has been really good to us. The system has some issues, and when we call the vendor for...

Jan 2023
||
(0)
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Manager

Product

If one of us goes into one of the patients’ files or accounts and another provider goes into the...

Jan 2023
||
(0)
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Manager

Operations

The training from NextGen Healthcare didn't use to be as great, but the vendor has implemented some...

Jan 2023
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(0)
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Manager

Relationship

Some of the customer support representatives are good, but some of them act like we are bothering...

Jan 2023
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(0)
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Manager

Relationship

The CEO for NextGen Healthcare is really good. He tried to actually fix one of our problems himself,...

Jan 2023
||
(0)
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Manager

Loyalty, Product

We would probably not buy NextGen Healthcare's system again because it is not as helpful as our...

Jan 2023
||
(0)
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Manager

Culture, Operations, Product

One of the problems that we are having with NextGen Healthcare's system is that when we put in SOAP...

Jan 2023
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Manager

Operations, Product

The NextGen Healthcare system is a little complicated. It is a good system if someone really knows...

Jan 2023
||
(0)
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Manager

Culture, Value

NextGen Healthcare sent us a bill or invoice saying that prices are going to go up, and now they...

Jan 2023
||
(0)
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Physician

Relationship, Operations

The use of the success community is not as advertised. I have made some fairly intuitive suggestions...

Jan 2023
||
(0)
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Physician

Product

I want my front-end staff to be able to connect with the pharmacy and get their current prescription...

Jan 2023
||
(0)
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Physician

Value

If I were faced with the same decision of moving to NextGen Healthcare's EMR, I would not do the...

Jan 2023
||
(0)
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Manager

Relationship

My overall experience with NextGen Healthcare has been great. The product is very easy to use....

Jan 2023
||
(0)
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Manager

Relationship

Once we can convince NextGen Healthcare that something is actually an issue and their problem, the...

Jan 2023
||
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Manager

Operations

The initial implementation wasn't that bad; the go-live was easy. The last major upgrade we did was...

Jan 2023
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Manager

Relationship, Product

With most EHRs I have used, the vendor has released a couple of upgrades a year. We would pick a day...

Jan 2023
||
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Manager

Relationship

Sometimes NextGen Healthcare is proactive. Their proactiveness depends on what support resource we...

Jan 2023
||
(0)
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Manager

Operations, Product

I would tell others that if they are a standard clinic that sees average patients with no special...

Jan 2023
||
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Manager

Loyalty, Product

The product is not working for us, but we are stuck with it for a while. We are a little more...

Jan 2023
||
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Manager

Culture, Value

NextGen Healthcare charges for everything. The system is very expensive for what we get. Every time...

Jan 2023
||
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