NextGen Office EHR/PM - Small Practices Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Product
The product works well for what it is meant to do. However, the customization options that our...
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Product
In NextGen Office EHR/PM, the automatically posted remittances go well except for when there is a...
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Culture, Value
Integrations with the product are really expensive if we want to connect. Our state has an HIE...
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Product
The product is very consistent. I like the appointment scheduling. We have been on it so long it...
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Operations
We have to pay for ongoing training for the product if we can’t find it in the Knowledge Exchange....
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Relationship
If we need something from NextGen Healthcare, we have to submit a ticket, but if we don't get the...
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Operations
NextGen Healthcare’s implementation of NextGen Office EHR/PM was the worst implementation in...
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Value
We are spending a lot of money on NextGen Healthcare's system compared to what we have priced out....
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Relationship
I have been in this business for a long time, and I know what it is like to work with a vendor who...
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Product
When we sign off on notes and labs in NextGen Office EHR/PM, I want to be able to send each patient...
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Operations, Product
For my specialty, the way we document things in NextGen Office EHR/PM works for the workflow. We had...
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Culture, Value
For the most part, NextGen Healthcare keeps promises. I haven't had any issues with them. They...
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Loyalty, Product
The direct messaging I have with NextGen Office EHR/PM is hit or miss. Some of the information I get...
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Product
NextGen Office EHR/PM is web based and cloud based, so I assume it gets updated every few weeks. I...
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Relationship
I have one person I talk to at NextGen Healthcare, and they get things done for me. We work on...
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Operations, Product
Everybody I use the product on will have it by the end of the day. The product is so flexible and...
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Product
The patient portal could use some improvement. It works well on a computer. NextGen Healthcare needs...
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Product
Being paperless would be great. Let's say I get an order for a patient and the doctor needs to sign...
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Product
The solution is a little bit archaic, but it is still good enough. It is a little bit slow...
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Loyalty
We switched to NextGen Healthcare because we are part of a group that uses NextGen Healthcare as...
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Product
NextGen Healthcare has been able to build reports specifically for our practice, so that aspect of...
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Operations
The NextGen Healthcare support, particularly during the implementation, was really superior. NextGen...
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Operations, Value
The system is pretty expensive, and we do our training on our own.
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Loyalty, Product
We have been approached by many different vendors to help us do things like home blood pressure or...
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Relationship, Product
On the practice management side of NextGen Office, there are a lot of reports that I can generate...
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Relationship, Product
One of the things that really ticks me off when we go to the support website is that when we go to...
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Loyalty, Relationship
We found NextGen Healthcare originally because when we were looking for something, the solution...
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Operations
We didn't really have a lot of initial training. NextGen Healthcare just told us to watch the video....
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Product
When we do PHQ-9s in NextGen Office, the solution doesn't register that we have done those forms. We...
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Operations
I am satisfied with NextGen Healthcare. However, I am beginning to experience some dissatisfaction...
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Relationship, Operations, Product
There have been improvements that have been ideas submitted by other users of the product, so I have...
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Culture
We see a lot of charges from NextGen Healthcare in our fax in and fax out. We have a range of pages...
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Culture, Operations, Product
What people like about the product is its ease of use, and for the most part, each part is clear...
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Operations
So much of the vendor’s training is just self-learning. We can go to the knowledge base. We can sign...
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Product
I would buy the product again, maybe with some improvements to where things are just easily...
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Relationship
The main improvement I would like to see from NextGen Healthcare is better feedback or a better...
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Relationship, Product
NextGen Healthcare sends us little message boxes that say that there are going to be updates at a...
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Operations
In terms of the implementations, nobody from NextGen Healthcare ever calls us to tell us they are...
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Relationship
When I used to call NextGen Healthcare, I would only go through the call tree. Now, there are...
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Relationship
Before the vendor was known as NextGen Healthcare, they were a small company in California. I could...
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Operations
There is no training for the system. We haven't really needed it. When we did do the training when...
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Loyalty, Value
NextGen Healthcare's product wasn't our first EHR. We have been through a gamut of EHRs, including a...
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Product
NextGen Healthcare said they had an integration with a certain system, but they don't, and it is...
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Relationship
I don't see anything that NextGen Healthcare is doing to reach out and show that they are engaged...
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Product
There are too many buttons and pushes in NextGen Office EHR/PM. There should be more macros to do...
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Operations
Administratively, NextGen Healthcare is just really poor and backward. I know about EHRs and have...
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Loyalty, Value
I am considering leaving NextGen Healthcare because a lot of other systems that people used to look...
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Relationship
NextGen Healthcare’s phone service is really good, but it depends on who we get, and that is a...
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Product
Our experiences with NextGen Healthcare thus far have been wonderful. The EMR system is...
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Product, Value
Overall the solution is good. There are a few glitches in the system that have been going on for...
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Value
NextGen Healthcare charges us for the faxes that we send to our EHR, and we realized that if we send...
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Relationship, Operations, Product
NextGen Healthcare does a lot of updates on the system, and they try to change things. They don't...
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Product
NextGen Healthcare hasn't done anything about certain issues. For example, the system needs more...
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Product
The biggest thing I can say about NextGen Healthcare's system is that it is one of the top...
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Culture, Value
I am experienced with other EHRs, and NextGen Healthcare does not nickel-and-dime us the way other...
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Operations
We have not had recent training with NextGen Healthcare, but they do offer it frequently. They do...
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Relationship, Product
NextGen Healthcare does try to deliver new technology to meet our needs. NextGen Healthcare tries to...
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Relationship
Support is one place that I believe NextGen Healthcare has gone down recently. Everything has to be...
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Product
We struggle with NextGen Healthcare's patient portal. It is very hard to engage patients, and it is...
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Product
In terms of improvements for the product, there is some formatting that we would like to be able to...
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Product
I like the product’s ability to format things and include things that we use commonly. I like the...
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