NextGen Office EHR/PM - Small Practices Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Loyalty
We switched to NextGen Healthcare because we are part of a group that uses NextGen Healthcare as...
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Product
NextGen Healthcare has been able to build reports specifically for our practice, so that aspect of...
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Operations
The NextGen Healthcare support, particularly during the implementation, was really superior. NextGen...
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Operations, Value
The system is pretty expensive, and we do our training on our own.
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Loyalty, Product
We have been approached by many different vendors to help us do things like home blood pressure or...
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Relationship, Product
On the practice management side of NextGen Office, there are a lot of reports that I can generate...
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Relationship, Product
One of the things that really ticks me off when we go to the support website is that when we go to...
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Loyalty, Relationship
We found NextGen Healthcare originally because when we were looking for something, the solution...
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Operations
We didn't really have a lot of initial training. NextGen Healthcare just told us to watch the video....
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Product
When we do PHQ-9s in NextGen Office, the solution doesn't register that we have done those forms. We...
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Operations
I am satisfied with NextGen Healthcare. However, I am beginning to experience some dissatisfaction...
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Relationship, Operations, Product
There have been improvements that have been ideas submitted by other users of the product, so I have...
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Culture
We see a lot of charges from NextGen Healthcare in our fax in and fax out. We have a range of pages...
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Culture, Operations, Product
What people like about the product is its ease of use, and for the most part, each part is clear...
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Operations
So much of the vendor’s training is just self-learning. We can go to the knowledge base. We can sign...
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Product
I would buy the product again, maybe with some improvements to where things are just easily...
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Relationship
The main improvement I would like to see from NextGen Healthcare is better feedback or a better...
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Relationship, Product
NextGen Healthcare sends us little message boxes that say that there are going to be updates at a...
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Operations
In terms of the implementations, nobody from NextGen Healthcare ever calls us to tell us they are...
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Relationship
When I used to call NextGen Healthcare, I would only go through the call tree. Now, there are...
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Relationship
Before the vendor was known as NextGen Healthcare, they were a small company in California. I could...
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Operations
There is no training for the system. We haven't really needed it. When we did do the training when...
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Loyalty, Value
NextGen Healthcare's product wasn't our first EHR. We have been through a gamut of EHRs, including a...
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Product
NextGen Healthcare said they had an integration with a certain system, but they don't, and it is...
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Relationship
I don't see anything that NextGen Healthcare is doing to reach out and show that they are engaged...
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Product
There are too many buttons and pushes in NextGen Office EHR/PM. There should be more macros to do...
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Operations
Administratively, NextGen Healthcare is just really poor and backward. I know about EHRs and have...
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Loyalty, Value
I am considering leaving NextGen Healthcare because a lot of other systems that people used to look...
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Relationship
NextGen Healthcare’s phone service is really good, but it depends on who we get, and that is a...
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Product
Our experiences with NextGen Healthcare thus far have been wonderful. The EMR system is...
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Product, Value
Overall the solution is good. There are a few glitches in the system that have been going on for...
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Value
NextGen Healthcare charges us for the faxes that we send to our EHR, and we realized that if we send...
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Relationship, Operations, Product
NextGen Healthcare does a lot of updates on the system, and they try to change things. They don't...
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Product
NextGen Healthcare hasn't done anything about certain issues. For example, the system needs more...
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Product
The biggest thing I can say about NextGen Healthcare's system is that it is one of the top...
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Culture, Value
I am experienced with other EHRs, and NextGen Healthcare does not nickel-and-dime us the way other...
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Operations
We have not had recent training with NextGen Healthcare, but they do offer it frequently. They do...
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Relationship, Product
NextGen Healthcare does try to deliver new technology to meet our needs. NextGen Healthcare tries to...
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Relationship
Support is one place that I believe NextGen Healthcare has gone down recently. Everything has to be...
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Product
We struggle with NextGen Healthcare's patient portal. It is very hard to engage patients, and it is...
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Product
In terms of improvements for the product, there is some formatting that we would like to be able to...
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Product
I like the product’s ability to format things and include things that we use commonly. I like the...
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Culture, Relationship, Value
NextGen Healthcare has a good price point; the pricing is fair. Additionally, NextGen Healthcare has...
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Loyalty, Product, Value
With the product, we have to manually enter the labs that we get from our patients into the flow...
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Loyalty
I think NextGen Healthcare's AI is coming in June. I think they are using it for larger practices....
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Loyalty, Product
I'm hoping that NextGen Healthcare’s AI will help me with diagnoses. When I'm in another solution...
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Relationship, Product
I would like to see more support for user ideas. Currently, we have to get users to vote on our...
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Operations, Product
The product is pretty easy to learn once we have somebody who is an expert with it. We can teach the...
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Product
With NextGen Healthcare's product, sometimes the fax piece doesn't work properly. We sometimes have...
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Relationship, Product
Things have been going well with NextGen Healthcare's system. We were having issues with our...
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Product
NextGen Healthcare recently implemented multifactor authentication, which asks us to provide an...
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Product
The system looks very clear in terms of how to navigate it, and that is nice. It is very organized....
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Product
Sometimes we find that the system crashes a lot, and I don't know whether that is an overall problem...
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Relationship
The vendor's customer service is lacking. We have had some issues. The vendor switched to a new...
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Product
The functionality in the system has quite a few issues, so the software makes my job take longer. We...
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Product
I like that once NextGen Healthcare uploads the remittances, it is easy to download and...
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Relationship
I would like to see NextGen Healthcare's customer support team improve their problem-solving when...
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Relationship, Product
There have been a few changes that have been made that have taken away some of the stuff that we...
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Product
NextGen Office is very easy to use. It is not complicated. It is very user friendly and pretty...
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Product
Lately, the system has been going down quite a bit. It goes down and has errors, and then we have to...
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Product
It is too soon to tell whether NextGen Healthcare delivers new technology that meets our needs, but...
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Product
Some functionality we need are the specialty blueprints that aren't there. NextGen Office needs more...
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Product
NextGen Office is fairly customizable. The billing is generally straightforward. Accessing help when...
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Relationship, Product
I would like NextGen Office to have easier accessibility to manage posted items and balances when...
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Relationship
When we call the vendor's support, the people who we work with are really nice and helpful. Most of...
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Product
I like the way the system handles appointment scheduling and filing insurance claims. On the EHR...
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Relationship
If we try to call NextGen Healthcare's support, we have to wait on hold, and we have to set up a...
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Culture, Value
NextGen Healthcare offers a whole lot to users who can afford it. The vendor charges for any kind of...
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Product, Value
Overall, the system is acceptable, but I would not buy it again. I would look around. The vendor is...
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Product
There is an inability to sync or connect the product to other EHRs. We have to go outside the system...
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Product
We are using another product for virtual visits because we don't like the portal for that in the...
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Product, Value
NextGen Office may have some of the functionalities that we would like, but we don't utilize them...
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Product
Pretty much everything we do is through NextGen Office. This system is way better than what we used...
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Loyalty, Product
When I upgraded my computer to Windows 11, it didn't work really well with the version of NextGen...
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Relationship
For a lot of the things that we want to change or things that we don't like, the answer we get from...
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Culture, Relationship
NextGen Healthcare does not keep all their promises. They will tell us they will call us back with...
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Culture, Value
One area that is frustrating is we get billed for things all the time that we don’t know why we are...
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Product
Some of the things in NextGen Office don't work well. For example, the eligibility system doesn't...
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Product
The system gets the job done in the end. It may not happen the way I want, but the system does give...
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Product
NextGen Office never goes down; it is really reliable. The product works pretty well, and we are...
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Product
We are very happy with NextGen Healthcare because everything, as far as I can tell, follows a...
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Operations
As far as training with NextGen Office goes, I never did it. I just hopped on and started using it....
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Product
If NextGen Office had a better scheduling program, we would use it exclusively. The product doesn't...
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Relationship
I have rarely called NextGen Healthcare for support. But when I have called to get assistance, it...
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Product
NextGen Healthcare needs to improve their scheduler so that it has more flexibility and more...
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Product
NextGen Healthcare really doesn’t do much in terms of delivering new technology. Their EMR is not...
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Product
I would like the system to have more flexible scheduling and some changes to interoffice...
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Relationship
We had an issue where the vendor made some changes and did not notify us. The changes broke an...
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Relationship
NextGen Healthcare’s support was much better in the past. Since the vendor has been bought, the...
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Product
Insurance verification and integrations with insurance companies are gaps in the system’s...
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Product
The product’s reporting is good. It is good that the product is web based because we can access it...
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Operations, Product
Since we moved to NextGen Office, I haven't been able to picture myself going to a different EHR...
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Relationship
NextGen Healthcare has an online knowledge base where we can type in one keyword, and it will bring...
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Operations
I really like the product, but since not everyone is technically capable, there is user error with...
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Product
We use a third-party solution because the NextGen Office EHR/PM patient portal is not user friendly,...
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Relationship
Every year, NextGen Healthcare is obligated by the government to give us the QRDA file to submit our...
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Relationship
I hate NextGen Healthcare’s customer support. The people who answer the phone don't even have basic...
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Relationship, Operations
The transition to a new clearinghouse for practice management has been confusing and really poorly...
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Relationship, Product
On the practice management side, NextGen Office EHR/PM used to have some really nice tools that we...
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Loyalty, Relationship
We have been so happy with NextGen Office. We will not talk to another vendor because NextGen...
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Product
NextGen Office can text appointment reminders to the patient. It has the capability to do anything...
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Operations, Product
It is really easy to maneuver in and out of both the medical side and the business side of the...
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Operations
The vendor offers live classes, and as a small office, we are busy. I would like the vendor to put...
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Product
The search engine in the NextGen Healthcare system is a god-awful tool for finding ICD-10 codes. Our...
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Product
NextGen Healthcare is constantly giving me a lot of information to register for some webinar or to...
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Relationship
We can always get someone from NextGen Healthcare on the phone for the most part. Something seems to...
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Loyalty, Product, Value
I don't think anything else has the same capability as the NextGen Office software. On the back end,...
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Relationship
NextGen Healthcare’s customer service is outstanding. If I call the technical support team, I am...
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Product
Getting direct patient feedback, either via stats or written comments, is something that is missing...
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Operations
NextGen Healthcare was great with the training. I think my staff was overexposed.
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Operations
For our new hires who don't have the benefit of NextGen Healthcare’s training, there is a bit of a...
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Product, Value
Our most tangible pain point, from my perspective, was our reliance on paper charts. In our previous...
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Product
We recommend NextGen Healthcare all the time. I tell others in my specialty that the product's ease...
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Relationship
We get emails several times a year from our account manager and others. They want to catch up to see...
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