NextGen Office EHR/PM - Small Practices Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Product
The search engine in the NextGen Healthcare system is a god-awful tool for finding ICD-10 codes. Our...
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Product
NextGen Healthcare is constantly giving me a lot of information to register for some webinar or to...
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Relationship
We can always get someone from NextGen Healthcare on the phone for the most part. Something seems to...
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Loyalty, Product, Value
I don't think anything else has the same capability as the NextGen Office software. On the back end,...
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Relationship
NextGen Healthcare’s customer service is outstanding. If I call the technical support team, I am...
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Product
Getting direct patient feedback, either via stats or written comments, is something that is missing...
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Operations
NextGen Healthcare was great with the training. I think my staff was overexposed.
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Operations
For our new hires who don't have the benefit of NextGen Healthcare’s training, there is a bit of a...
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Product, Value
Our most tangible pain point, from my perspective, was our reliance on paper charts. In our previous...
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Product
We recommend NextGen Healthcare all the time. I tell others in my specialty that the product's ease...
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Relationship
We get emails several times a year from our account manager and others. They want to catch up to see...
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Culture, Loyalty, Relationship
After the initial setup, which was basically just an online class everybody did, there were periodic...
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Product
There is not a lot of integration with outside resources or our lab equipment; the system does not...
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Relationship, Product
On the practice management side, the system does go down a lot. In working the front desk, when we...
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Operations, Product
There are a lot of unnecessary steps that must be taken to get to certain portions of the system,...
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Product
The workflow does not seem very user friendly. On the practice management side, once a guarantor is...
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Product
When NextGen Healthcare makes changes in the system, sometimes we don’t realize certain things have...
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Product
I would like to see better integration with other vendors' products. We tend to still use the...
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Relationship, Value
I was recently on a call with the vendor, and they wanted to upgrade something. I don't have a...
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Culture, Relationship
I don't think NextGen Healthcare is lying about anything. I think they are a good company to deal...
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Relationship
The vendor’s support has been abysmal. I had a question about a year ago, and it has been sitting in...
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Value
We like the vendor’s simple subscription model with one price. I am not nickel-and-dimed. I get everything....
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Product
The product is so easy and intuitive.
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Loyalty, Product
My biggest concern is that NextGen Healthcare has the Enterprise product and the Office product, and...
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Operations, Product
The system is relatively easy for my staff to use to assist the doctors in the documentation of the...
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Product
There is some terminology in the EMR form that I really don't like, but NextGen Healthcare said that...
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Value
There were a couple of things we added to NextGen Healthcare's system, and I expected those things...
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Product
NextGen Healthcare’s search engine for medical data isn’t the best. The search engine sometimes...
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Product, Value
NextGen Healthcare's system is relatively easy to use, and the cost is effective. I have looked at a...
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Product
There are a couple of things that are irksome in NextGen Healthcare's system with the way that the...
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Relationship, Product
We have some issues with NextGen Healthcare’s notes where metrics aren’t being recorded for MIPS as...
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Operations
The product is a very sophisticated system. It is not as user friendly as it could be. Other...
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Operations
I am satisfied with the program. Overall, the system is great if users know how to use it; the...
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Relationship
NextGen Healthcare is excellent to work with. The support model has changed, and the vendor has made...
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Loyalty, Relationship
This coming year, I anticipate NextGen Healthcare doing upgrades and fulfilling the little wish...
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Loyalty, Product
A top-of-mind change I would like to see is with picture taking. With new programs, people can use...
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Culture, Value
The problem with appointments in the product is that we don't use the answering-service program that...
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Operations, Product, Value
There are so many other programs that are much nicer than NextGen Healthcare's product. NextGen...
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Product
I really like the clearinghouse solution and the way the claims are processed with NextGen...
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Operations, Product
The problems lie with the way our doctors chart things and put information into the product. NextGen...
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Product
The biggest thing with the product is that we have been able to communicate with our current EHR.
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Product
The product runs some very good reports. I can filter more specifically for what I need when I am...
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Operations
We had a huge amount of support for the implementation. There were NextGen Healthcare people here...
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Relationship
NextGen Healthcare's support is really good. The vendor hires very polite and knowledgeable people....
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Operations
We have not done any training in a long time. Mostly we just go to the videos if we need to learn...
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Operations, Product
We like the ease of the faxing piece and the patient portal. The system goes well with our practice....
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Product
Sometimes patients don't really understand their lab results very well because they are not easy to...
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Product
We are very happy with the software. The product is very user friendly.
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Culture, Value
We can only do a certain number of faxes or a certain amount of documentation, and the vendor will...
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Product
The vendor promised interactive PDF documents, which would be a good feature, but that feature...
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Operations
We received initial training when we got the program, but that was years ago. There was a lot coming...
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Operations, Product
The product works well alongside the billing system, but that is about it. The product is very...
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Product
There are too many clicks involved for providers to get what they need for their patients.
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Value
The vendor offers us third-party pieces with the new technology, but we have to pay for them.
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Product
One of the issues with NextGen Healthcare's system is that it requires many more steps than other...
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Operations, Product
The templates in the system are very immature and difficult to use. The process for changing or...
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Loyalty
I don't know that the system was really created for bigger facilities. When we started looking at...
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Relationship
The first line of NextGen Healthcare's support is in India. If the first line of support can't...
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Loyalty, Product
If we have a patient who sees one of our primary care doctors and then comes in as part of a...
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Operations, Product
We achieve our goals using the system, but that process isn't as easy as it could be. We have...
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Loyalty
I think that NextGen Healthcare keeps all of their promises. Their system just isn't as user...
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Relationship
When we share issues with NextGen Healthcare, they tell us to give our ideas to their success...
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Operations, Product
The product is very easy to use, and it is easy to train new employees to use it. NextGen Healthcare...
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Relationship
NextGen Healthcare has continued to develop the system. I have a person who contacts me regularly...
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Relationship, Relationship, Product, Product
We are on mass email communications, which are routine email blasts that probably go out to every...
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Relationship, Relationship
The vendor does well with advocating on behalf of our practice. We feel like our client...
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Operations, Operations, Product, Product
The system is so complex but also so powerful. The ease of use is not a function of the usability or...
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Operations, Operations
When we ask for training, it is good. A lot of times when we ask for information, we get referred to...
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Relationship
NextGen Healthcare’s customer service is nice, and our account representative is awesome. They keep...
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Relationship
NextGen Healthcare is good in how they lay out and do their updates.
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Culture, Value
I would tell someone looking at NextGen Office EMR that it is a good system, but we have to use it...
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Product
We expect NextGen Office EMR to track or catch a lot of things relating to meaningful use, and we...
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Loyalty
I hope that when the NextGen Office EMR upgrade comes through, the system will be able to track more...
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Value
It is expensive to have integration if the other solution is not from NextGen Healthcare. Also, if...
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Operations
The vendor uses the train-the-trainer approach, and that is a miserable approach because the...
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Operations, Product
NextGen Healthcare's product could be a good, very robust product, but we have had it for years, and...
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Relationship, Operations
To get any updates from NextGen Healthcare, we have to go to the success community website where...
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Product
The data, analytics, and reporting area is a big deal to me. I can pull just about anything that I...
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Loyalty, Product
The product is better than it was, so we are headed in the right direction, but we are still not...
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Relationship, Product
We don't have a lot of issues with interoperability. Sometimes the interfaces don't work, and I have...
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Product
The internal messaging on the EMR could be updated so that it works like an email box and notifies...
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Relationship
A lot of the time, the customer service team is very slow to answer me. NextGen Healthcare usually...
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Loyalty
We have considered switching EMR systems, but as far as time and money go, we have decided we need...
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Operations
When we did a system upgrade, NextGen Healthcare kept jumping around from project manager to project...
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Relationship, Product
After the acquisition by NextGen Healthcare, there have been many glitches, and the system has...
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Product
NextGen Healthcare's product has a help section, and the product does the job. It meets our needs....
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Relationship, Value
The challenge with support is the turnaround time. On several occasions, the response to a ticket...
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Relationship
NextGen Healthcare doesn’t initiate any training, but if I call and have an issue, they are pretty...
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Loyalty, Value
Nothing stands out in the system; everything is adequate. I have reached the conclusion with...
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Product
Our previous system was on a server, so I basically had to be in the office to use it. NextGen...
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Product
In the product's exam section, sometimes when I type in an exam and close that whole section out,...
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Product
I have a lot of complaints about the system’s pharmacy module. NextGen Healthcare didn’t reinvent...
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Product
The product's lab and x-ray requisition section is very problematic. If I want an MRI of a knee, the...
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Operations, Product, Value
I like how easy it is to find patients in NextGen Healthcare's system. I like how easy it is to...
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Relationship
When I have technical problems and have to reach out to NextGen Healthcare, a lot of times, I will...
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Operations, Product
I like NextGen Healthcare's community program. It allows me to see any existing problems. If there...
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Product
I want to be able to add pharmacies to the system. I cannot do that; only NextGen Healthcare can.
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Relationship
The vendor’s support process is confusing. For example, we have to start a case through the success...
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Product
When we are checking a patient out in the system, we would like to see their upcoming appointments....
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Product
I haven't had any problems with the system. It is really good.
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Loyalty
When we have questions or problems with the system, we can actually go into the system's learning...
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Relationship
The vendor has been really good to us. The system has some issues, and when we call the vendor for...
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Product
If one of us goes into one of the patients’ files or accounts and another provider goes into the...
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Operations
The training from NextGen Healthcare didn't use to be as great, but the vendor has implemented some...
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Relationship
Some of the customer support representatives are good, but some of them act like we are bothering...
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Relationship
The CEO for NextGen Healthcare is really good. He tried to actually fix one of our problems himself,...
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Loyalty, Product
We would probably not buy NextGen Healthcare's system again because it is not as helpful as our...
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Culture, Operations, Product
One of the problems that we are having with NextGen Healthcare's system is that when we put in SOAP...
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Operations, Product
The NextGen Healthcare system is a little complicated. It is a good system if someone really knows...
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Culture, Value
NextGen Healthcare sent us a bill or invoice saying that prices are going to go up, and now they...
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Relationship, Operations
The use of the success community is not as advertised. I have made some fairly intuitive suggestions...
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Product
I want my front-end staff to be able to connect with the pharmacy and get their current prescription...
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Value
If I were faced with the same decision of moving to NextGen Healthcare's EMR, I would not do the...
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Relationship
My overall experience with NextGen Healthcare has been great. The product is very easy to use....
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Relationship
Once we can convince NextGen Healthcare that something is actually an issue and their problem, the...
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Operations
The initial implementation wasn't that bad; the go-live was easy. The last major upgrade we did was...
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Relationship, Product
With most EHRs I have used, the vendor has released a couple of upgrades a year. We would pick a day...
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Relationship
Sometimes NextGen Healthcare is proactive. Their proactiveness depends on what support resource we...
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Operations, Product
I would tell others that if they are a standard clinic that sees average patients with no special...
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Loyalty, Product
The product is not working for us, but we are stuck with it for a while. We are a little more...
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Culture, Value
NextGen Healthcare charges for everything. The system is very expensive for what we get. Every time...
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