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NextGen Virtual Visits Commentary
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Subject Expert
Coray Tate
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
NextGen Healthcare has OTTO Health, which is specific to their virtual visits. But then they also...
NextGen Healthcare needs to train their people, especially at their first-tier level, because...
We are using NextGen Virtual Visits. We'd like to use it more, but right now, visits are mostly face...
There are some times when NextGen Virtual Visits won’t work, and 45 minutes later, we finally end up...
When NextGen Virtual Visits actually functions and works properly, it is nice, especially for our...
We are leaving NextGen Virtual Visits because we just use it for telemedicine, but we have had lots...
NextGen Healthcare has a third-party telehealth login rather than a login that goes through the EHR....
NextGen Healthcare’s support is primarily overseas, so that can make communication difficult....
We like that NextGen Virtual Visits is integrated directly with the EHR and the practice management...
We would like more streamlined functionality for group visits in NextGen Virtual Visits.
I have had a lot of issues with NextGen Healthcare's AI and NextGen Virtual Visits in terms of where...
The implementation of NextGen Virtual Visits was really fast, so it was great. Overnight, we were...
The product could be better. I haven't seen anything new with NextGen Virtual Visits. It needs a lot...
I haven't heard anybody complaining about NextGen Virtual Visits.
One thing I like about NextGen Virtual Visits is that when a patient is checked in, the button to...
In general, NextGen Healthcare's products don't always work. There are many known issues that never...
Using NextGen Virtual Visits doesn't feel any different than connecting on Teams. It provides a way...
NextGen Virtual Visits is very simple. Users log in and click a button. With our workflow, patients...
There is a fee to use NextGen Virtual Visits, so providers have to do a certain number of telehealth...
NextGen Healthcare could improve their messaging in NextGen Virtual Visits to include the date of...
NextGen Virtual Visits isn't part of our long-term plans because of the cost. NextGen Virtual Visits...
When we first got NextGen Virtual Visits, it wasn't easily integrated into our workflow. NextGen...
Commentary Summary
Comment Type Breakout