Cybersecurity Is Critical in Today's Environment
NTT DATA Application Hosting
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Subject Expert
Ryan Oliver
Research Director
Commentary Summary
User Commentary
Manager
I have nothing good to say about NTT DATA. We are behind on certain efforts because NTT DATA has...
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Manager
Our issue isn't as much with NTT DATA's hosting as it is with their after-hours support and portal....
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Manager
A while back, our system went down. We reached out to our account manager, who told us there was a...
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Manager
We have to do a lot of work to collaborate with NTT DATA and our EMR vendor. I don't know how the...
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Manager
Our consultants from NTT DATA were superstars, but the overall package just was not good. The...
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VP/Other Executive
NTT DATA is getting out of the small practice hosting business. They have steered us toward another...
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VP/Other Executive
There was a bit of a hiccup about a year ago when NTT DATA gave us just a few months' notice that...
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VP/Other Executive
NTT DATA has really functioned as more of a service provider. They do what we ask them to do, and...
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Manager
I haven't had a good experience with NTT DATA. They just have not been the type of partner I wish...
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CIO
NTT DATA took care of business. The environment was very stable, and NTT DATA was right on anything...
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CIO
There wasn't a lot of executive involvement. Most of the time, we just worked with our frontline...
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CIO
Paying for NTT DATA's services is a lot of money to spend for a tiny organization, but when we look...
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CIO
As complex as the transition was, our experience with NTT DATA went as well as it could have...
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CIO
The most disheartening thing about the relationship with NTT DATA is probably the way things fell...
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CIO
With the transition, there was very little communication between NTT DATA and our enterprise vendor....
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CIO
The frontline people have been really terrific. They are still providing the customer service that I...
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CIO
NTT DATA has never had a problem with nickel-and-diming. The cost is the cost. When I need to add...
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CIO
NTT DATA meets my expectations, but I wouldn't say they exceed my expectations. Originally, the...
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Director
We used to host a certain product with NTT DATA, but we no longer do because of performance reasons....
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Director
NTT DATA has so much knowledge of some of our legacy solutions that we will be married to the firm...
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Director
Our organization became connected with NTT DATA because we had a long-standing partnership with a...
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Director
If an organization comes into a fresh relationship with NTT DATA, the organization will likely get...
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Director
NTT DATA's strategic ability is where I want to see them improve. Most of the resources that we...
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CIO
The knowledge of NTT DATA's support team needs to be further refined or developed. They seem to be...
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CIO
There could be a little bit more proactivity, but NTT DATA is trying to get there. We have seen...
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CIO
I would tell a peer that NTT DATA is the most consistent and that their new management is engaged...
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Manager
NTT DATA won't renew our contract, and they have basically laid off all of the people we used to...
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Manager
NTT DATA's service is winding down, but they are still responsive. When we need something, it is a...
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Manager
I wouldn’t buy NTT DATA’s services again, not if they were going to do something like stop...
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Manager
NTT DATA used to consistently exceed my expectations. Now they just kind of meet my expectations....
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Manager
NTT DATA does well with execution. They have done everything well that I have asked them to do. I...
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Manager
I have been looking at other bids that have come in since we have had to replace NTT DATA. I think...
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CIO
There is a big difference between an application and an infrastructure perspective. They are...
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CIO
NTT DATA has analyzed their platforms, and they are making proactive recommendations now, so that is...
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Manager
NTT DATA doesn’t exceed our expectations anymore. They used to, but exceeding our expectations is...
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CIO
The folks we work with directly are great. I have tremendous respect for them. They have really...
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CIO
When the vendor recommends things that we could save money on, the recommendations are not based in...
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CIO
The contract says that the vendor will proactively notify us when they have a problem, and never...
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CIO
NTT DATA does a decent job with information security. Fundamentally, the hosting itself is okay....
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CIO
NTT DATA is getting out of the MEDITECH business, so I see an enormous talent gap. They are losing a...
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CIO
We have had numerous outages happen where we were calling and couldn’t get a straight answer from...
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CIO
The vendor’s billing practices are not okay. Some of the issues are from the way the contract was...
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