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NTT DATA Application Hosting Comments
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KLAS Research Director - Ryan Oliver
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Ryan Oliver

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ryan.oliver@klasresearch.com

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User Commentary

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Manager

A while back, our system went down. We reached out to our account manager, who told us there was a...

Jun 2021
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Manager

We have to do a lot of work to collaborate with NTT DATA and our EMR vendor. I don't know how the...

Jun 2021
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Manager

Our consultants from NTT DATA were superstars, but the overall package just was not good. The...

Jun 2021
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VP/Other Executive

NTT DATA is getting out of the small practice hosting business. They have steered us toward another...

Jun 2021
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VP/Other Executive

There was a bit of a hiccup about a year ago when NTT DATA gave us just a few months' notice that...

Jun 2021
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VP/Other Executive

NTT DATA has really functioned as more of a service provider. They do what we ask them to do, and...

Jun 2021
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Manager

I haven't had a good experience with NTT DATA. They just have not been the type of partner I wish...

Jun 2021
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CIO

NTT DATA took care of business. The environment was very stable, and NTT DATA was right on anything...

Jun 2021
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CIO

There wasn't a lot of executive involvement. Most of the time, we just worked with our frontline...

Jun 2021
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CIO

Paying for NTT DATA's services is a lot of money to spend for a tiny organization, but when we look...

Jun 2021
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CIO

As complex as the transition was, our experience with NTT DATA went as well as it could have...

Jun 2021
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CIO

The most disheartening thing about the relationship with NTT DATA is probably the way things fell...

Jun 2021
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CIO

With the transition, there was very little communication between NTT DATA and our enterprise vendor....

Jun 2021
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CIO

The frontline people have been really terrific. They are still providing the customer service that I...

Jun 2021
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CIO

NTT DATA has never had a problem with nickel-and-diming. The cost is the cost. When I need to add...

Jun 2021
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CIO

NTT DATA meets my expectations, but I wouldn't say they exceed my expectations. Originally, the...

Jun 2021
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Director

We used to host a certain product with NTT DATA, but we no longer do because of performance reasons....

May 2021
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Director

NTT DATA has so much knowledge of some of our legacy solutions that we will be married to the firm...

May 2021
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Director

Our organization became connected with NTT DATA because we had a long-standing partnership with a...

May 2021
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Director

If an organization comes into a fresh relationship with NTT DATA, the organization will likely get...

May 2021
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Director

NTT DATA's strategic ability is where I want to see them improve. Most of the resources that we...

May 2021
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CIO

The knowledge of NTT DATA's support team needs to be further refined or developed. They seem to be...

May 2021
||
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CIO

There could be a little bit more proactivity, but NTT DATA is trying to get there. We have seen...

May 2021
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CIO

I would tell a peer that NTT DATA is the most consistent and that their new management is engaged...

May 2021
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Manager

NTT DATA won't renew our contract, and they have basically laid off all of the people we used to...

May 2021
||
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Manager

NTT DATA's service is winding down, but they are still responsive. When we need something, it is a...

May 2021
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Manager

I wouldn’t buy NTT DATA’s services again, not if they were going to do something like stop...

May 2021
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Manager

NTT DATA used to consistently exceed my expectations. Now they just kind of meet my expectations....

May 2021
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Manager

NTT DATA does well with execution. They have done everything well that I have asked them to do. I...

May 2021
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Manager

I have been looking at other bids that have come in since we have had to replace NTT DATA. I think...

May 2021
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CIO

There is a big difference between an application and an infrastructure perspective. They are...

May 2021
||
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CIO

NTT DATA has analyzed their platforms, and they are making proactive recommendations now, so that is...

May 2021
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Manager

NTT DATA doesn’t exceed our expectations anymore. They used to, but exceeding our expectations is...

Apr 2021
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CIO

The folks we work with directly are great. I have tremendous respect for them. They have really...

Apr 2021
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CIO

When the vendor recommends things that we could save money on, the recommendations are not based in...

Apr 2021
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CIO

The contract says that the vendor will proactively notify us when they have a problem, and never...

Apr 2021
||
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CIO

NTT DATA does a decent job with information security. Fundamentally, the hosting itself is okay....

Apr 2021
||
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CIO

NTT DATA is getting out of the MEDITECH business, so I see an enormous talent gap. They are losing a...

Apr 2021
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CIO

We have had numerous outages happen where we were calling and couldn’t get a straight answer from...

Apr 2021
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CIO

The vendor’s billing practices are not okay. Some of the issues are from the way the contract was...

Apr 2021
||
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Director

NTT DATA doesn't support us very well. We aren't really happy with them on a daily basis. During the...

Oct 2020
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Director

In the past, if we had an emergency issue that we couldn't get resolved, I could ask for assistance...

Oct 2020
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Director

NTT DATA has our print server there. Whenever we need to make a change for printing, we have to call...

Oct 2020
||
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