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KLAS Research Director - Ryan Oliver
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Ryan Oliver

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ryan.oliver@klasresearch.com

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Director

Tools and Methodology

NTT DATA doesn't support us very well. We aren't really happy with them on a daily basis. During the...

Oct 2020
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Director

Tools and Methodology

In the past, if we had an emergency issue that we couldn't get resolved, I could ask for assistance...

Oct 2020
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Director

Tools and Methodology

NTT DATA has our print server there. Whenever we need to make a change for printing, we have to call...

Oct 2020
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Director

Relationship

The vendor has a new client executive who is trying to change the company's culture and mind-set....

May 2020
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Director

Sales and Contracting

The vendor was in a position to excel, and they were a bit of a disappointment. They have a big...

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Director

ROI and Cost

With the COVID-19 crisis, a lot of vendors are being lenient and waiving small things, but that...

May 2020
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Director

Relationship

The vendor’s teams have to collaborate. Every time we want to do something, we have to put in a...

May 2020
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Manager

People and Knowledge

NTT DATA has been very consistent across the board. We have gone through changes with individuals,...

Mar 2020
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Manager

Other Observations

We are a small hospital, so what we have with NTT DATA works for us. We have been pretty consistent...

Mar 2020
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Manager

Relationship

I don't have any trouble with the service that NTT DATA provides. We have a great working...

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VP/Other Executive

Project Results

One of the most impressive things has been the vendor's monthly reporting. I am referring to the...

Mar 2020
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VP/Other Executive

Project Results

The consensus among the leads is that there has been a lot of change to the team. For a while, we...

Mar 2020
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VP/Other Executive

Project Results

When I look at NTT DATA's metrics in our monthly report, I can see that the vendor does very well....

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CIO

Other Observations

We haven't really had much executive involvement from NTT DATA. Our account manager is probably the...

Jan 2020
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CIO

ROI and Cost

It would be nice if NTT DATA's services were a little more economical for smaller hospitals.

Jan 2020
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CIO

Other Observations

I would advise that my peers shop in the field. People should certainly consider NTT DATA, but they...

Jan 2020
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CIO

Tools and Methodology

Overall, we have been very satisfied. The only issue we have had with NTT DATA is that they went...

Jan 2020
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CIO

Tools and Methodology

Our experience with NTT DATA has been very solid. The vendor responds quickly according to the...

Jan 2020
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CIO

ROI and Cost

NTT DATA doesn't charge for every little thing. They are a good vendor and avoid nickel-and-diming....

Jan 2020
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CIO

Project Results

I would buy NTT DATA's services again. The value of having things hosted and managed is immense. We...

Jan 2020
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CIO

People and Knowledge

NTT DATA does have the depth to bring in the highest levels of staff when we need them to. Sometimes...

Jan 2020
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CIO

Relationship

When we were talking to NTT DATA about them potentially giving us resources, we really liked the...

Jan 2020
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