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NTT DATA Application Hosting Comments
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KLAS Research Director - Ryan Oliver
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Ryan Oliver

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ryan.oliver@klasresearch.com

385-312-8116

 
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User Commentary

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CIO

The knowledge of NTT DATA's support team needs to be further refined or developed. They seem to be...

May 2021
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CIO

There could be a little bit more proactivity, but NTT DATA is trying to get there. We have seen...

May 2021
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CIO

I would tell a peer that NTT DATA is the most consistent and that their new management is engaged...

May 2021
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Manager

NTT DATA won't renew our contract, and they have basically laid off all of the people we used to...

May 2021
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Manager

NTT DATA's service is winding down, but they are still responsive. When we need something, it is a...

May 2021
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Manager

I wouldn’t buy NTT DATA’s services again, not if they were going to do something like stop...

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Manager

NTT DATA used to consistently exceed my expectations. Now they just kind of meet my expectations....

May 2021
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Manager

NTT DATA does well with execution. They have done everything well that I have asked them to do. I...

May 2021
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Manager

I have been looking at other bids that have come in since we have had to replace NTT DATA. I think...

May 2021
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CIO

There is a big difference between an application and an infrastructure perspective. They are...

May 2021
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CIO

NTT DATA has analyzed their platforms, and they are making proactive recommendations now, so that is...

May 2021
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Manager

NTT DATA doesn’t exceed our expectations anymore. They used to, but exceeding our expectations is...

Apr 2021
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CIO

The folks we work with directly are great. I have tremendous respect for them. They have really...

Apr 2021
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CIO

When the vendor recommends things that we could save money on, the recommendations are not based in...

Apr 2021
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CIO

The contract says that the vendor will proactively notify us when they have a problem, and never...

Apr 2021
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CIO

NTT DATA does a decent job with information security. Fundamentally, the hosting itself is okay....

Apr 2021
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CIO

NTT DATA is getting out of the MEDITECH business, so I see an enormous talent gap. They are losing a...

Apr 2021
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CIO

We have had numerous outages happen where we were calling and couldn’t get a straight answer from...

Apr 2021
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CIO

The vendor’s billing practices are not okay. Some of the issues are from the way the contract was...

Apr 2021
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Director

NTT DATA doesn't support us very well. We aren't really happy with them on a daily basis. During the...

Oct 2020
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Director

In the past, if we had an emergency issue that we couldn't get resolved, I could ask for assistance...

Oct 2020
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Director

NTT DATA has our print server there. Whenever we need to make a change for printing, we have to call...

Oct 2020
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Director

The vendor has a new client executive who is trying to change the company's culture and mind-set....

May 2020
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Director

The vendor was in a position to excel, and they were a bit of a disappointment. They have a big...

May 2020
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Director

With the COVID-19 crisis, a lot of vendors are being lenient and waiving small things, but that...

May 2020
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Director

The vendor’s teams have to collaborate. Every time we want to do something, we have to put in a...

May 2020
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