Pediatric EHR Commentary
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Subject Expert
Eder Lagemann
Research Director
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User Commentary
Relationship
The vendor has modified the communication channel among the clinician users. They have a pretty...
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Operations, Product
We had a new employee come in, and I'm pretty sure they picked the product up pretty confidently. It...
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Product
Office Practicum is one of the few pediatric-specific programs. Its vaccine logic is the best we...
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Culture, Relationship
The vendor has a good group of client managers. The vendor is accessible. We get our questions...
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Culture, Product
Office Practicum's solution requires far too many clicks to get anything done. The vendor has no...
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Culture, Value
Far too many clicks are required to get anything done. There is no support. We were promised that...
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Relationship
Office Practicum's product has a strong foundation, but the leadership of Office Practicum has...
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Loyalty, Product
I really love the system, but it won't integrate completely with one of our other systems. I asked...
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Operations
Office Practicum has good training videos and things like that. Office Practicum will deliver...
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Operations
When I first started on the system, it was insane, and no one knew what they were doing with it....
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Relationship, Operations, Product
Office Practicum's product is very easy to use, and it definitely meets our needs. The schedule is...
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Relationship, Operations
I would recommend Office Practicum to others by saying that the product is easy to use and that the...
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Culture
A while ago, we wanted to start doing something with Office Practicum, but we had to delay that....
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Relationship
Office Practicum is proactive. Our Office Practicum representative is excellent. If I can't get that...
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Loyalty
Office Practicum got a new portal. Their old portal was terrible, but we had the option to keep it....
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Culture, Value
Office Practicum keeps their promises, but they will charge us for that, and they didn't tell us...
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Culture, Relationship, Product
Office Practicum tries to keep its promises, but the nature of the business makes that difficult. As...
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Operations, Product
The system's reporting features are still somewhat clunky because everything is SQL based. I...
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Operations, Value
There is no ongoing training from Office Practicum. I wish the vendor offered ongoing training, but...
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Value
Office Practicum tends to charge for every little thing, and we often receive invoices for small...
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Operations, Product
Office Practicum's system is very easy to use. With staffing being such a challenge these days, it...
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Relationship
Office Practicum's support really depends on the type of issue people are dealing with. The vendor...
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Loyalty
Office Practicum is consistently promoting their cloud product, but I prefer to manage updates on my...
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Loyalty, Relationship
In the beginning, Office Practicum was a very different vendor. Over time, as the vendor grew and...
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Culture, Loyalty, Product
In the very beginning, everything with Office Practicum was geared toward pediatrics. All the other...
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Product
There are certain things that Office Practicum has added or removed that should not have been added...
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Relationship, Product
We are doing okay with Office Practicum, but I requested some information from them, and I haven't...
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Loyalty, Product
Office Practicum is an antiquated system. It gets the job done, but users have to really know their...
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Loyalty, Product
Users have to click everywhere in Office Practicum's system. That system isn't very user friendly,...
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Relationship
Office Practicum is pretty supportive, but sometimes, we don't get exactly what we need from them....
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Relationship, Product
We like this solution because it is specific to the pediatric population. I feel like we can find...
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Value
Office Practicum charges for a lot of different things. Also, anytime they do an update or upgrade,...
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Product
We are very happy with the product.
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Product
The things that are good in Office Practicum are that the interface is easy to use and that the...
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Loyalty, Relationship
I have been with Office Practicum for many years. They support pediatric practices and know that we...
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Relationship
Office Practicum is not helpful when there are problems or when we need to see something live. I...
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Culture, Relationship
Office Practicum has a really good, solid product that is pediatric based and driven. That is really...
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Product
We still can't do electronic referrals to our primary referral source. Both sides seem to be...
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Relationship
Office Practicum doesn’t have everything structured. For example, when we first signed on with them,...
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Culture, Value
If we have any form that we want specified for our facility, Office Practicum charges us a...
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Product
Office Practicum's solution is a good system for a pediatrician provider because everything is...
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Product
I think that Office Practicum is unable to integrate with other companies. For instance, our patient...
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Relationship, Product
Office Practicum has their fingers in many pies. They are trying to expand beyond being just an EHR...
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Relationship
Depending on the issue, getting issues resolved with Office Practicum's support team can take a long...
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Relationship
My assigned account manager at Office Practicum is great. We meet on a monthly basis to discuss new...
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Culture, Product, Value
Updates to Office Practicum's solution don't appear to be well vetted before they are released, and...
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Relationship
Office Practicum just seems to be very genuine. If they promise a product and aren't able to deliver...
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Relationship, Operations
Updating an older system like Office Practicum is hard because we have so much stored in the system....
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Operations, Product
We have had a few issues with setting up portals with labs. It hasn't been the smoothest process...
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Value
Office Practicum doesn't overpromise things, and I think that is smart. They produce what they say...
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Loyalty, Relationship
Office Practicum’s webpage development team has proven to be fantastic. The webpage is amazing, and...
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Loyalty, Operations, Product
We do pediatrics, and that is it. The Office Practicum product is designed by pediatricians for...
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Relationship
My doctors and I have direct access to a point of contact at Office Practicum. I don't use Office...
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Loyalty, Operations
I was here for a long time before we had EMR products, and we were working with paper. After having...
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Relationship, Product
The PM side of Office Practicum obviously functions with both the EMR and the RCM side of the...
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Loyalty
We aren't using AI, but Office Practicum has an upcoming webinar on an AI product. I don’t know what...
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Operations
In terms of things Office Practicum could improve, the software implementation and new vaccines are...
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Relationship, Product
Office Practicum has always been there for my needs. Usually, and for a lot of things, they are one...
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Product
We have used Office Practicum for a long time, and it is very pediatric oriented and runs very well....
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Relationship
Office Practicum breaks something every time there is an update, and they can't quite figure that...
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Relationship
Office Practicum has worked with us. We have a regular meeting with an assigned account...
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Culture, Value
We actually use another system to do things like appointment confirmations and patient messaging...
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Product
Office Practicum has been very challenging and clunky, and it isn't easy to use on the scheduling...
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Loyalty, Product
On the billing side, Office Practicum did not have a proper collections module until recently. That...
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Product
I like that Office Practicum is pediatric focused; that helps our doctors, nurse practitioners, and...
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Relationship
We used to be able to call Office Practicum's support people. We would go through a phone tree to...
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Relationship
Office Practicum has had a lot of management changes. The vendor's people have very great ideas....
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Loyalty, Product
Our organization is definitely interested in AI. Some of our providers are using AI transcription in...
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Loyalty, Product
Office Practicum partners with Intelichart, so we use Intelichart's offering for our patient portal....
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Operations
Our current representative at Office Practicum has been as helpful as they can be. I have also had...
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Loyalty, Product
Office Practicum is a pediatric-specific EHR, so it has some features that lend themselves to...
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Loyalty, Product
I don't have experience with other EHR systems, so I don't have a big frame of comparison beyond...
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Product
Office Practicum has recently launched a new financial dashboard that is considerably better than...
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Product
Certain things in Office Practicum are redundant and really not necessary.
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Commentary Summary
Comment Type Breakout