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Pediatric EHR Commentary
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Subject Expert
Eder Lagemann
VP of Engagement
KLAS VP of Engagement - Eder Lagemann
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Manager

I like the fact that Office Practicum listens to the users to see how we use things, and they listen...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

There are definitely some improvements that could be made because the solution is a really old...

Comment Tone Negative
Pillars Loyalty, Product, Value
Evaluation Unrated

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Manager

The vendor's support is really variable. Their support was really good in the beginning, then really...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

Some of the vendor's trainers are really good, and some of the trainers just really do not know what...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

There are definitely improvements that could be made to the solution, but Pediatric EHR totally...

Comment Tone Positive
Pillars Culture, Loyalty
Evaluation Unrated

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Manager

I like the fact that we can make our own templates on the fly. It's really easy to make our own templates....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Sometimes the vendor tries to sell us stuff, but they don't mention costs, and that's one thing I'm...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Physician

Other solutions are double the price of Office Practicum's solution. I was curious about what else...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Physician

My complaint with Office Practicum is that certain screens are still around from 20 years ago, and...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

Office Practicum is very pediatric-specific. If organizations maximize the program, it is extremely...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

The biggest issue we're having right now with Office Practicum is that when they release an...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

One drawback with Office Practicum, and this tends to be the case with every vendor we use, is that...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Manager

The biggest benefit for us is that Pediatric EHR fits what we need on the clinical side; the...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

Office Practicum does try. We meet regularly with a senior client support manager. So at least I...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

The vendor wants to charge us for every single thing, but they tell us that out of the gate, so they...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

On the billing and scheduling side, there are challenges that the vendor has tried to make...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Office Practicum is trying to scale the EHR to larger practices. It's my understanding that, when...

Comment Tone Negative
Pillars Loyalty, Product, Value
Evaluation Unrated

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Manager

Office Practicum has a training module that basically gives a person an overview of what they're...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

I would not buy this EHR again, but I’d be outvoted by the providers here. For all its faults, the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Office Practicum has created a multiview, so I can see all the locations at once. It was a painful...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

The support is good for easy things that we know Office Practicum can fix quickly. They've switched...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Office Practicum is trying hard on the development and innovation front. But they seem to take on...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Manager

Office Practicum utilizes a lot of training that involves going to their online learning center and...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

We have direct contacts at Office Practicum, and I enjoy working with them. They do the very best...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Office Practicum’s pricing is a la carte. Every little thing is an additional per-provider per-month...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Manager

Office Practicum’s support has limitations. We cannot call their support line. We have to go into a...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

Pediatric EHR was created specifically for pediatrics. Out of the gate, when we started using it, it...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Manager

Office Practicum is on the right track. They do a good job of trying to keep up with AI and how it...

Comment Tone Negative
Pillars Relationship, Value
Evaluation Unrated

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Physician

The vendor has modified the communication channel among the clinician users. They have a pretty...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Physician

We had a new employee come in, and I'm pretty sure they picked the product up pretty confidently. It...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Physician

Office Practicum is one of the few pediatric-specific programs. Its vaccine logic is the best we...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

The vendor has a good group of client managers. The vendor is accessible. We get our questions...

Comment Tone Positive
Pillars Culture, Relationship
Evaluation Unrated

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Office Practicum's solution requires far too many clicks to get anything done. The vendor has no...

Comment Tone Negative
Pillars Culture, Product
Evaluation Unrated

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Far too many clicks are required to get anything done. There is no support. We were promised that...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Manager

Office Practicum's product has a strong foundation, but the leadership of Office Practicum has...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

I really love the system, but it won't integrate completely with one of our other systems. I asked...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

Office Practicum has good training videos and things like that. Office Practicum will deliver...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

When I first started on the system, it was insane, and no one knew what they were doing with it....

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

Office Practicum's product is very easy to use, and it definitely meets our needs. The schedule is...

Comment Tone Positive
Pillars Relationship, Operations, Product
Evaluation Unrated

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Manager

I would recommend Office Practicum to others by saying that the product is easy to use and that the...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

A while ago, we wanted to start doing something with Office Practicum, but we had to delay that....

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Manager

Office Practicum is proactive. Our Office Practicum representative is excellent. If I can't get that...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Office Practicum got a new portal. Their old portal was terrible, but we had the option to keep it....

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

Office Practicum keeps their promises, but they will charge us for that, and they didn't tell us...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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CFO

Office Practicum tries to keep its promises, but the nature of the business makes that difficult. As...

Comment Tone Negative
Pillars Culture, Relationship, Product
Evaluation Unrated

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CFO

The system's reporting features are still somewhat clunky because everything is SQL based. I...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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CFO

There is no ongoing training from Office Practicum. I wish the vendor offered ongoing training, but...

Comment Tone Negative
Pillars Operations, Value
Evaluation Unrated

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CFO

Office Practicum tends to charge for every little thing, and we often receive invoices for small...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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CFO

Office Practicum's system is very easy to use. With staffing being such a challenge these days, it...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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CFO

Office Practicum's support really depends on the type of issue people are dealing with. The vendor...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CFO

Office Practicum is consistently promoting their cloud product, but I prefer to manage updates on my...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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CFO

In the beginning, Office Practicum was a very different vendor. Over time, as the vendor grew and...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

In the very beginning, everything with Office Practicum was geared toward pediatrics. All the other...

Comment Tone Positive
Pillars Culture, Loyalty, Product
Evaluation Unrated

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Manager

There are certain things that Office Practicum has added or removed that should not have been added...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

We are doing okay with Office Practicum, but I requested some information from them, and I haven't...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

Office Practicum is an antiquated system. It gets the job done, but users have to really know their...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

Users have to click everywhere in Office Practicum's system. That system isn't very user friendly,...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

Office Practicum is pretty supportive, but sometimes, we don't get exactly what we need from them....

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CEO/President

We like this solution because it is specific to the pediatric population. I feel like we can find...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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CEO/President

Office Practicum charges for a lot of different things. Also, anytime they do an update or upgrade,...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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