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Okta Platform (Workforce & Customer Identity) Commentary
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Subject Expert
Shawn Howell
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Okta's support people were good, but I did have problems understanding the person that I had to talk...
When I did my research, Okta Platform was the best value for the delivery. There's only really a...
Okta didn't really have a training program, but they had good documentation. When it comes to...
I would buy Okta Platform again. There was a little bit of a learning curve in the beginning, but it...
Okta Platform is not cheap. I do feel like I get my money's worth, but it would be nice if Okta...
Okta Platform is a complex platform because it can do so much. We are investing in training some...
We are so deeply integrated with Okta Platform that the cost of changes has really prevented us from...
I think Okta's training is good because I haven't received any negative feedback from the people who...
Okta Platform works well. It is pretty solid and straightforward. In our experience, it has been...
I don't think that the vendor avoids charging for every little thing. That is the business they are...
Commentary Summary
Comment Type Breakout