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Okta Platform (Workforce & Customer Identity) Commentary
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Subject Expert
Shawn Howell
Engagement Partner
KLAS Engagement Partner - Shawn Howell
 

Commentary Summary

Performance details

Comment Type Breakout

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User Commentary

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Manager

Okta's support people were good, but I did have problems understanding the person that I had to talk...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

When I did my research, Okta Platform was the best value for the delivery. There's only really a...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Manager

Okta didn't really have a training program, but they had good documentation. When it comes to...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

I would buy Okta Platform again. There was a little bit of a learning curve in the beginning, but it...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Okta Platform is not cheap. I do feel like I get my money's worth, but it would be nice if Okta...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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VP/Other Executive

Okta Platform is a complex platform because it can do so much. We are investing in training some...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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VP/Other Executive

We are so deeply integrated with Okta Platform that the cost of changes has really prevented us from...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

I think Okta's training is good because I haven't received any negative feedback from the people who...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

Okta Platform works well. It is pretty solid and straightforward. In our experience, it has been...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

I don't think that the vendor avoids charging for every little thing. That is the business they are...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Manager

We only have a few administrators who are required to maintain Okta Platform for our entire...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Okta Platform is part of our long-term plans for our line of business, but we recognize our parent...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

Okta does avoid charging for every little thing. We got a really smoking deal for the solution.

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

I have heard of some issues with Okta’s support. We have issues getting to the right support people,...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

No solution is perfect for a clinician. They are not technical by default, though I think more and...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

I don't know that Okta really delivers any new technology lately. Okta is not really driving any...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

Okta Platform is a great platform for identity management, single sign-on, and multifactor...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

Okta's support is fairly good. We don't typically have to leverage their support because we can just...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Okta Platform was relatively easy to implement. Obviously, the goal of the platform and its software...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

 or  to see details.

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