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Omega Health Extended Business Office Commentary
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Subject Expert
Brittani Oliver
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
We stopped working with Omega Healthcare a while back, but they were a great partner when we were...
The quality of Omega Healthcare's staff was good. I never had to worry about errors. The account...
Omega Healthcare’s costs were reasonable compared to the market. They would tell us what the market...
We have someone from Omega Healthcare embedded with our team who we've worked with for a number of...
Offshore firms always have high turnover, but Omega Healthcare’s happens to be lower than the...
Omega Healthcare has some really good folks, and then they have some folks who have dropped the...
The business case we have with Omega Healthcare is very needed, and I'm highly positive about the...
Omega Healthcare is quick to acknowledge when we ask them to do something a little differently. When...
Omega Healthcare is able to take on work. They ask good questions. They ask for guidance when...
A couple of times, Omega Healthcare has talked to us about maybe doing some automation or about the...
It is my opinion that organizations should always have an overflow vendor for A/R. Offshoring...
Omega Healthcare does have some turnover at times, but that is not necessarily a negative. Our Omega...
We have seen a shift in Omega Healthcare’s ability to drive expected outcomes, especially on the A/R...
The main message that I give to everybody looking to use offshore services is that whatever they put...
No firm is perfect, but I would say that Omega Healthcare exceeds expectations. They are doing very...
Omega Healthcare's people don't hesitate to reach out with questions. Those people genuinely want to...
Organizations have to make sure that they stay on top of Omega Healthcare. Omega Healthcare is very...
When we need something right away, Omega Healthcare will jump on it immediately. When we ask the...
Omega Healthcare is very analytical. They provide a lot of information for us to know the good and...
Omega Healthcare does a great job of educating our physicians to improve their documentation. They...
The Omega Healthcare management people are extremely knowledgeable, easy to work with, and very...
Omega Healthcare has been a very good partner. We have had some other bad experiences with...
Commentary Summary
Comment Type Breakout