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Omega Health Outsourced Coding Commentary
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
The firm is strong at hospital coding. There are concerns about IP coding quality and staff stability....
Omega Healthcare’s account management has gone well, and we have primary contacts. But we need an...
Omega Healthcare is our go-to firm for outsourcing when it comes to coding and denials. We've been...
I don't think the US has a good educational background for coding services, so I think coding is...
The vendor's coding does the work. Omega Healthcare is a technology company. They may provide RCM...
Omega Healthcare uses their OSCAR platform to code everything, and it runs through their data...
Omega Healthcare’s performance is exceptional. They're really a solid company. They're responsive...
The work with Omega Healthcare is going well. They look at our coding. We work with them for...
Omega Healthcare gets feedback from our team on educational variances or areas where we find coder...
Omega Healthcare has a large part of our business, and they're very reliable. If we have a bolus of...
Cost is the main driver for why we continue to work with Omega Healthcare. Another is the...
I would use Omega Healthcare again, but there are a lot of things that I'd still look at other...
We have a great relationship with Omega Healthcare as a vendor. They’re very responsive if I reach...
The retention rate Omega Healthcare has had has made me concerned, and it's not even because these...
The outpatient coding from Omega Healthcare has been stronger than the inpatient coding. The firm...
Omega Healthcare does a great job of collaborating with us, and they can explain why they coded...
Omega Healthcare is definitely exceeding expectations of client satisfaction. No matter what we ask...
Omega Healthcare started out shaky, and we discovered that they were not performing as expected....
Omega Healthcare's staff and consultants want to do things their own way. We all follow coding...
There are a lot of inconsistencies with Omega Healthcare's training and their processes. I don't...
The outsourced coding with Omega Healthcare is still in progress, and we are taking it slowly. We...
Omega Healthcare is very involved. They are probably one of the best vendor partners I have worked...
My experiences with offshore coding were slightly negative until I worked with Omega Healthcare, and...
For the most part, our offshore resources have been positive. We ran into a situation recently where...
I was really impressed with how Omega Healthcare implemented a ramp-up plan with us. It was very...
I have been blown away by all the things that the firm is now getting into and just the expertise...
The firm delivers on what they promise. I never have to worry. If something pops up, it immediately...
I know and communicate with the firm’s leaders regularly, and that is great. If I ever need...
The main thing we needed to make sure of was whether the vendor had the infrastructure to support a...
Omega Healthcare only charges for services. They do a really good job. We get detailed production...
I have worked with the vendor's team for quite a while, and in comparison to other vendors, they are...
The firm consistently exceeds expectations. In fact, we are looking to expand certain services with...
Omega Healthcare does a great job with offshoring. The cost of labor and reimbursement rates aren’t...
Omega Healthcare uses offshore people for our patient calling for bills and claims. All of our...
I would say that a highlight of working with the firm has been Omega Healthcare’s management. There...
I’m highly positive about offshoring coding work. The benefit is cost efficiency, and the firm's...
I haven't seen anything from Omega Healthcare that is exceeding expectations, but our engagement...
Omega Healthcare has a better partnership with us than other firms in terms of asking or being...
We get nothing for free from Omega Healthcare, but sometimes the firm will engage with us in...
We are a pretty complex organization. Omega Healthcare has been able to really execute the...
We have a very strong partnership with Omega Healthcare. The accuracy has been very good. I don't...
Commentary Summary
Comment Type Breakout