Omega Health Outsourced Coding Commentary
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Subject Expert
Don Seamons
Research Director
Commentary Summary
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User Commentary
Relationship
I have been blown away by all the things that the firm is now getting into and just the expertise...
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Relationship
The firm delivers on what they promise. I never have to worry. If something pops up, it immediately...
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Relationship
I know and communicate with the firm’s leaders regularly, and that is great. If I ever need...
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Relationship, Operations
The main thing we needed to make sure of was whether the vendor had the infrastructure to support a...
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Value
Omega Healthcare only charges for services. They do a really good job. We get detailed production...
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Relationship
I have worked with the vendor's team for quite a while, and in comparison to other vendors, they are...
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Loyalty, Relationship
The firm consistently exceeds expectations. In fact, we are looking to expand certain services with...
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Value
Omega Healthcare does a great job with offshoring. The cost of labor and reimbursement rates aren’t...
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Relationship, Services
Omega Healthcare uses offshore people for our patient calling for bills and claims. All of our...
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Relationship
I would say that a highlight of working with the firm has been Omega Healthcare’s management. There...
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Relationship, Operations, Value
I’m highly positive about offshoring coding work. The benefit is cost efficiency, and the firm's...
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Relationship, Operations
I haven't seen anything from Omega Healthcare that is exceeding expectations, but our engagement...
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Relationship, Operations, Value
Omega Healthcare has a better partnership with us than other firms in terms of asking or being...
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Operations, Value
We get nothing for free from Omega Healthcare, but sometimes the firm will engage with us in...
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Operations, Services
We are a pretty complex organization. Omega Healthcare has been able to really execute the...
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Relationship, Operations, Services
We have a very strong partnership with Omega Healthcare. The accuracy has been very good. I don't...
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Services, Value
I would recommend Omega Health Outsourced Coding for the solution's performance and quality of work....
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Operations, Value
Now and then, we have some new people, or Omega Healthcare loses a person, so we have to retrain...
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Relationship
I have someone at Omega Healthcare who is empowered to solve our problems, and we meet with them...
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Operations
Omega Healthcare does some denials if they are not typical denials, coding denials, or payer...
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Loyalty, Relationship, Services
I would buy Omega Healthcare’s services again. They have great customer service. I like the idea of...
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Loyalty, Operations
We have been using Omega Healthcare for a few years for outsourced coding. They have primarily done...
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Operations, Value
With Omega Healthcare, overtime has to be approved before they can offer it to their team. If the...
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Relationship, Services
The Omega Healthcare executives reach out to us regularly, and there are also regular meetings...
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Relationship
Omega Healthcare is able to provide staffing, and they also do audits. We get feedback from the...
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Relationship, Operations
Omega Healthcare is very attentive to our needs, but they aren't attentive to the coders all the...
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Value
Omega Healthcare avoids charging for every little thing. We had to get to that point, but they avoid...
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Relationship, Operations
When it comes to recruitment, another firm has a way of procuring the exact coders that we are...
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Relationship, Services
Omega Healthcare shows a strength of partnership in their willingness to make sure that they help us...
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Relationship, Operations
Omega Healthcare offers a pretty robust ability to determine documentation and education...
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Loyalty, Services
When selecting an outsourced coding firm, the firm’s technology is very important, especially in our...
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Relationship
Previously, Omega Healthcare really worked to remediate issues. We met with some of their executives...
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Relationship, Operations
Omega Healthcare is very easy to deploy, but their accuracy is not good. We have to do a lot of...
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Value
If we identify a discrepancy in the firm's charging, Omega Healthcare gets on it right away by...
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Relationship, Operations
Omega Healthcare involves us in the interviewing process, and we take on the training of the person...
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Relationship
Omega Healthcare has been able to assist in any area that we need. If we need assistance in denials...
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Relationship
Omega Healthcare has been very accommodating with their staffing. We get to vet the coders. The firm...
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Relationship
I would buy Omega Healthcare again. The salespeople who come in and present are what draw me in. I...
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Value
There are always costs with Omega Healthcare. There is a monthly administrative cost that annoys me...
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Relationship
I won't go offshore. We use a vendor who doesn't like giving access to offshore companies. There are...
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Services
It isn't really Omega Healthcare’s fault when a coder doesn’t work out because they are vetting...
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Loyalty, Services
Omega Healthcare is thinking about the current and future needs of HIM in general. Coding is huge....
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Relationship
We have a client executive at Omega Healthcare from their senior leadership who we reach out to if...
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Services, Value
Omega Healthcare has been great at bringing their quality perspective and finding documentation...
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Relationship, Value
Omega Healthcare is an excellent partner. We sit down and talk about what makes sense from a...
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Value
The pricing is very clear and fair with Omega Healthcare. Furthermore, the work with Omega...
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Relationship
Omega Healthcare is extraordinary in their executive involvement. Their leadership team is...
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Relationship
With Omega Healthcare, we have a regional person. I don't get a lot of communication, but I also...
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Relationship
Even though my scope is limited, Omega Healthcare is doing what I have asked them to do, and they...
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Loyalty, Relationship
Sometimes when I come to Omega Healthcare, they don't have any bandwidth. They don't have the coders...
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Relationship, Services
One thing I think becomes a challenge when we do a bit of offshoring is the communication and...
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Relationship, Services
Omega Healthcare does an exceptional job. There are some measurables with their BI platform they...
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Relationship, Operations, Services
The one thing I like about Omega Healthcare is that their breadth of options is great. I don't have...
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Relationship, Operations
With Omega Healthcare, our experience is a little bit different than it was with our EBO because...
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Relationship
Our partnership with Omega Healthcare is way different from our relationship with other firms. We...
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Relationship, Services
When it comes to Omega Healthcare’s turnover, it is a nonissue; we never skip a beat. They always...
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Relationship, Services
We have had a growth opportunity with Omega Healthcare. There have been some misses. I don't...
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Value
Omega Healthcare doesn't charge for every little thing. We get charged for very odd things. We make...
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Relationship, Services
Unless there is a huge turnover, we typically don't feel the turnover other than potentially in some...
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Relationship, Services
We have a contact from Omega Healthcare who we work with who has been very helpful in getting...
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Operations
An area of improvement would be for Omega Healthcare's onshore team to implement some of the same...
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Loyalty
Omega Healthcare is pretty good at executing and getting a ramp-up plan. We give Omega Healthcare a...
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Relationship
Omega Healthcare has always made an effort to meet with us regularly. Omega Healthcare's executive...
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Value
Our pricing is very fair with Omega Healthcare for the offshore coding. The onshore coding is a...
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Loyalty, Relationship
I really enjoyed some particular people at Omega Healthcare. A few individuals we worked with there...
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Relationship
There were some hiccups with Omega Healthcare's staff recently. Because of the time difference,...
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Relationship
Omega Healthcare is very timely, and the turnaround time is very good. Omega Healthcare is very...
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