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Omega Health Outsourced Coding Commentary
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Subject Expert
Connor Northrup
Associate Engagement Partner
KLAS Associate Engagement Partner - Connor Northrup
 

Commentary Summary

Comment Type Breakout

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User Commentary

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VP/Other Executive

Cost is the main driver for why we continue to work with Omega Healthcare. Another is the...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

I would use Omega Healthcare again, but there are a lot of things that I'd still look at other...

Comment Tone Negative
Pillars Services
Evaluation Unrated

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Director

We have a great relationship with Omega Healthcare as a vendor. They’re very responsive if I reach...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

The retention rate Omega Healthcare has had has made me concerned, and it's not even because these...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

The outpatient coding from Omega Healthcare has been stronger than the inpatient coding. The firm...

Comment Tone Negative
Pillars Relationship, Services
Evaluation Unrated

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Director

Omega Healthcare does a great job of collaborating with us, and they can explain why they coded...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

Omega Healthcare is definitely exceeding expectations of client satisfaction. No matter what we ask...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

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Director

Omega Healthcare started out shaky, and we discovered that they were not performing as expected....

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Director

Omega Healthcare's staff and consultants want to do things their own way. We all follow coding...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Director

There are a lot of inconsistencies with Omega Healthcare's training and their processes. I don't...

Comment Tone Negative
Pillars Operations, Services
Evaluation Unrated

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VP/Other Executive

The outsourced coding with Omega Healthcare is still in progress, and we are taking it slowly. We...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

Omega Healthcare is very involved. They are probably one of the best vendor partners I have worked...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

My experiences with offshore coding were slightly negative until I worked with Omega Healthcare, and...

Comment Tone Positive
Pillars Operations, Services, Value
Evaluation Unrated

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Director

For the most part, our offshore resources have been positive. We ran into a situation recently where...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

I was really impressed with how Omega Healthcare implemented a ramp-up plan with us. It was very...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

I have been blown away by all the things that the firm is now getting into and just the expertise...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

The firm delivers on what they promise. I never have to worry. If something pops up, it immediately...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

I know and communicate with the firm’s leaders regularly, and that is great. If I ever need...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

The main thing we needed to make sure of was whether the vendor had the infrastructure to support a...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

Omega Healthcare only charges for services. They do a really good job. We get detailed production...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

I have worked with the vendor's team for quite a while, and in comparison to other vendors, they are...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

The firm consistently exceeds expectations. In fact, we are looking to expand certain services with...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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CEO/President

Omega Healthcare does a great job with offshoring. The cost of labor and reimbursement rates aren’t...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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CEO/President

Omega Healthcare uses offshore people for our patient calling for bills and claims. All of our...

Comment Tone Neutral
Pillars Relationship, Services
Evaluation Unrated

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Director

I would say that a highlight of working with the firm has been Omega Healthcare’s management. There...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

I’m highly positive about offshoring coding work. The benefit is cost efficiency, and the firm's...

Comment Tone Positive
Pillars Relationship, Operations, Value
Evaluation Unrated

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Director

I haven't seen anything from Omega Healthcare that is exceeding expectations, but our engagement...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

Omega Healthcare has a better partnership with us than other firms in terms of asking or being...

Comment Tone Positive
Pillars Relationship, Operations, Value
Evaluation Unrated

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VP/Other Executive

We get nothing for free from Omega Healthcare, but sometimes the firm will engage with us in...

Comment Tone Positive
Pillars Operations, Value
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Director

We are a pretty complex organization. Omega Healthcare has been able to really execute the...

Comment Tone Positive
Pillars Operations, Services
Evaluation Unrated

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Director

We have a very strong partnership with Omega Healthcare. The accuracy has been very good. I don't...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

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VP/Other Executive

I would recommend Omega Health Outsourced Coding for the solution's performance and quality of work....

Comment Tone Positive
Pillars Services, Value
Evaluation Unrated

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VP/Other Executive

Now and then, we have some new people, or Omega Healthcare loses a person, so we have to retrain...

Comment Tone Negative
Pillars Operations, Value
Evaluation Unrated

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VP/Other Executive

I have someone at Omega Healthcare who is empowered to solve our problems, and we meet with them...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Omega Healthcare does some denials if they are not typical denials, coding denials, or payer...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

I would buy Omega Healthcare’s services again. They have great customer service. I like the idea of...

Comment Tone Positive
Pillars Loyalty, Relationship, Services
Evaluation Unrated

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VP/Other Executive

We have been using Omega Healthcare for a few years for outsourced coding. They have primarily done...

Comment Tone Positive
Pillars Loyalty, Operations
Evaluation Unrated

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