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SAFHIR Commentary
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Subject Expert
Jennifer Hickenlooper
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
When we implemented SAFHIR, there were some bumps and hiccups. Onyx Technology was staffing up and...
Onyx Technology’s price wasn’t the highest, but it also wasn’t the cheapest. However, the vendor has...
Onyx Technology is super up front about where they're going, and they bring me into different...
What Onyx Technology can take off our plate and handle just with the mechanism of their product is a...
We value being able to connect to a lot of different systems and make things as interoperable as...
When we first started with the vendor, I had a project manager who gave me a simple PowerPoint that...
The vendor is getting better than before. They have a new person who is a lot better. I would ask...
The vendor copies multiple different people in the organization on their communications, and I do...
We are getting the data that we need. The patient access API enables a patient to download a...
The charges are high and unnecessary. The vendor came to us with a solution for the metrics that CMS...
Onyx Technology has been getting better, but my frustration with them recently was that there was a...
I would not buy SAFHIR again. It was very costly for what it actually delivered, and it was...
We are extremely satisfied with SAFHIR. It is by far the best choice. When we had previously been...
We chose SAFHIR because even though Onyx Technology didn’t seem as strong as the other vendor we...
We are paying Onyx Technology a good sum of money, but they walk us through everything and spend...
Onyx Technology is always showing us new technologies and talking to us about other opportunities....
I would absolutely recommend SAFHIR. The partnership with Onyx Technology is amazing, and their...
We haven’t had a lot of issues with SAFHIR because it uses a SaaS model, so Onyx Technology is...
The Onyx Technology team is very helpful, and the executives are available when we need them. If we...
We have been pretty pleased with Onyx Technology's implementation services. The product is pretty...
The vendor's support has been fine. We typically do the bulk of our communication via email. We do...
We are getting our money's worth. Onyx Technology has worked with us and given us some fair rates....
We did a whole RFP process, and Onyx Technology was at the top of our list. The vendor has...
Commentary Summary
Comment Type Breakout