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Optimum Healthcare IT Managed IT Services Commentary
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Subject Expert
Daniel Zeitner
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
There have been a lot of leadership changes at our organization recently, and the firm is interested...
On the ambulatory side, the relationship between my application team and the firm's managed service...
One area where we have struggled quite a bit with Optimum Healthcare IT is on the pharmacy side. We...
We selected Optimum Healthcare IT because they have been a long-standing partner. They were a...
Overall, the firm's performance has been good. We weren't actually 100% confident in the work that...
We've been using Optimum Healthcare IT for a number of years, and I've been satisfied with the...
We're changing one of our systems, and there's a lot of base-level work that we and Optimum...
When we hired Optimum Healthcare IT, we hired them to be our Epic support and our legacy third-party...
Optimum Healthcare IT has exceeded our expectations. I was really expecting the project to be...
With Optimum Healthcare IT, I've had to reiterate some stuff a lot because I have a bunch of...
Generally, Optimum Healthcare IT is very receptive to any feedback I give. The people assigned to us...
We did an RFP, and we looked at quite a few different firms. We selected Optimum Healthcare IT based...
I haven't really seen this yet, but Optimum Healthcare IT recommends getting us to fewer people....
It is common for firms to engage only at the point of transaction, but Optimum Healthcare IT...
One of the best things about Optimum Healthcare IT is their ability to work through issues...
Commentary Summary
Comment Type Breakout