Optimum Healthcare IT Managed IT Services Commentary
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Subject Expert
Daniel Zeitner
Engagement Partner
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User Commentary
Loyalty
We're changing one of our systems, and there's a lot of base-level work that we and Optimum...
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Relationship
When we hired Optimum Healthcare IT, we hired them to be our Epic support and our legacy third-party...
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Relationship, Operations
Optimum Healthcare IT has exceeded our expectations. I was really expecting the project to be...
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Relationship
With Optimum Healthcare IT, I've had to reiterate some stuff a lot because I have a bunch of...
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Relationship
Generally, Optimum Healthcare IT is very receptive to any feedback I give. The people assigned to us...
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Loyalty
We did an RFP, and we looked at quite a few different firms. We selected Optimum Healthcare IT based...
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Value
I haven't really seen this yet, but Optimum Healthcare IT recommends getting us to fewer people....
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Relationship
It is common for firms to engage only at the point of transaction, but Optimum Healthcare IT...
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Relationship, Services
One of the best things about Optimum Healthcare IT is their ability to work through issues...
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Services
There are response times for off-hour support. Usually, the firm is more responsive during the...
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Operations
The cloud is still live and synchronized. It is a hot failover for the health system, and that whole...
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Services
I am head over heels for the quality of Optimum Healthcare IT’s staff. They have brought prime,...
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Services
The service has been fantastic. So from the standpoint of my in-house infrastructure and a certain...
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Operations
One of our vendors generates VMs for us. So my whole footprint is thousands of servers, which are...
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Operations, Value
The firm executes extremely well. For us, the movement was a necessity, but I think the overall...
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Loyalty, Relationship
When we went down this path, the minute Optimum Healthcare IT believed, we turned the corner. So we...
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Operations
For the cloud portion, Optimum Healthcare IT does the monitoring. They handle any off-hours break...
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Operations, Value
Optimum Healthcare IT created a runbook for us because, while we have a master service agreement...
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Operations
What drove our positive experience with Optimum Healthcare IT was their expertise in the healthcare...
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Operations
Optimum Healthcare IT has been a really great partner. We needed healthcare IT and...
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Value
Optimum Healthcare IT went above and beyond from a charges standpoint. We definitely get our money’s...
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Commentary Summary
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