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Optimum Healthcare IT Managed IT Services Commentary
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Subject Expert
Daniel Zeitner
Engagement Partner
KLAS Engagement Partner - Daniel Zeitner
 

Commentary Summary

Performance details

Comment Type Breakout

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Negative
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VP/Other Executive

Relationship

It is common for firms to engage only at the point of transaction, but Optimum Healthcare IT...

Unrated
Oct 2025

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VP/Other Executive

Relationship, Services

One of the best things about Optimum Healthcare IT is their ability to work through issues...

Unrated
Oct 2025

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CIO

Services

There are response times for off-hour support. Usually, the firm is more responsive during the...

Unrated
Oct 2025

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CIO

Operations

The cloud is still live and synchronized. It is a hot failover for the health system, and that whole...

Unrated
Oct 2025

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CIO

Services

I am head over heels for the quality of Optimum Healthcare IT’s staff. They have brought prime,...

Unrated
Oct 2025

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CIO

Services

The service has been fantastic. So from the standpoint of my in-house infrastructure and a certain...

Unrated
Oct 2025

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CIO

Operations

One of our vendors generates VMs for us. So my whole footprint is thousands of servers, which are...

Unrated
Oct 2025

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CIO

Operations, Value

The firm executes extremely well. For us, the movement was a necessity, but I think the overall...

Unrated
Oct 2025

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CIO

Loyalty, Relationship

When we went down this path, the minute Optimum Healthcare IT believed, we turned the corner. So we...

Unrated
Oct 2025

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CIO

Operations

For the cloud portion, Optimum Healthcare IT does the monitoring. They handle any off-hours break...

Unrated
Oct 2025

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CIO

Operations, Value

Optimum Healthcare IT created a runbook for us because, while we have a master service agreement...

Unrated
Oct 2025

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VP/Other Executive

Operations

What drove our positive experience with Optimum Healthcare IT was their expertise in the healthcare...

Unrated
Oct 2025

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VP/Other Executive

Operations

Optimum Healthcare IT has been a really great partner. We needed healthcare IT and...

Unrated
Oct 2025

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VP/Other Executive

Value

Optimum Healthcare IT went above and beyond from a charges standpoint. We definitely get our money’s...

Unrated
Oct 2025

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Director

Loyalty, Relationship, Services, Value

We chose Optimum Healthcare IT because they had the most comprehensive plan for the best price. The...

Unrated
May 2025

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Director

Operations, Services

We had some really good and some mediocre resources from Optimum Healthcare IT. We would like the...

Unrated
May 2025

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Director

Loyalty, Relationship

I had experience with augmented service-desk support in the past with a different firm. That did not...

Unrated
May 2025

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CIO

Value

We are extremely satisfied with Optimum Healthcare IT. Optimum Healthcare IT is exceeding our SLAs....

Unrated
May 2025

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CIO

Relationship

Optimum Healthcare IT has a differentiating value. Optimum Healthcare IT is so customer-centric in...

Unrated
May 2025

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