Optimum Healthcare IT Managed IT Services Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Relationship
It is common for firms to engage only at the point of transaction, but Optimum Healthcare IT...
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Relationship, Services
One of the best things about Optimum Healthcare IT is their ability to work through issues...
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Services
There are response times for off-hour support. Usually, the firm is more responsive during the...
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Operations
The cloud is still live and synchronized. It is a hot failover for the health system, and that whole...
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Services
I am head over heels for the quality of Optimum Healthcare IT’s staff. They have brought prime,...
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Services
The service has been fantastic. So from the standpoint of my in-house infrastructure and a certain...
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Operations
One of our vendors generates VMs for us. So my whole footprint is thousands of servers, which are...
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Operations, Value
The firm executes extremely well. For us, the movement was a necessity, but I think the overall...
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Loyalty, Relationship
When we went down this path, the minute Optimum Healthcare IT believed, we turned the corner. So we...
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Operations
For the cloud portion, Optimum Healthcare IT does the monitoring. They handle any off-hours break...
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Operations, Value
Optimum Healthcare IT created a runbook for us because, while we have a master service agreement...
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Operations
What drove our positive experience with Optimum Healthcare IT was their expertise in the healthcare...
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Operations
Optimum Healthcare IT has been a really great partner. We needed healthcare IT and...
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Value
Optimum Healthcare IT went above and beyond from a charges standpoint. We definitely get our money’s...
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Loyalty, Relationship, Services, Value
We chose Optimum Healthcare IT because they had the most comprehensive plan for the best price. The...
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Operations, Services
We had some really good and some mediocre resources from Optimum Healthcare IT. We would like the...
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Loyalty, Relationship
I had experience with augmented service-desk support in the past with a different firm. That did not...
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Value
We are extremely satisfied with Optimum Healthcare IT. Optimum Healthcare IT is exceeding our SLAs....
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Relationship
Optimum Healthcare IT has a differentiating value. Optimum Healthcare IT is so customer-centric in...
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Relationship, Services
The people Optimum Healthcare IT hires have been pretty good and have the strength of being able to...
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Relationship, Operations
Optimum Healthcare IT is excellent at what they do. They just aren't such a big company where they...
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Relationship, Operations
Optimum Healthcare IT has been excellent. They have gotten progressively better over time too. In...
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Relationship, Operations, Value
We have an agreement with Optimum Healthcare IT about when they can take on additional work, but if...
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