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EyeMD EMR Commentary
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Subject Expert
Eder Lagemann
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
There’s no EMR that’s going to do everything for you. There's no golden goose when it comes to EMRs....
I know Optivate just started an AI scribe. We're not taking that route. The owners don't want to do...
The billing in EyeMD EMR has been huge. It has an integrated patient online payment system. It...
We are loyal to Optivate because of their service and EyeMD EMR’s ease of use. If you have an issue...
Probably in the past year, there have been a couple of updates to EyeMD EMR, and they've been...
The only hiccup we've had recently with EyeMD EMR happened because the practice management system...
Optivate has already added some of the things I was looking for in the past, so they really do...
Optivate needs to find a new electronic prescribing provider. They currently work with Ensora, and...
In EyeMD EMR, the documentation portion is very logical and step by step. We have the PM solution...
The best thing about Optivate is their customer service. Their service is immediate. If one person...
I got to know the people I deal with from Optivate very well. I have my go-to people for...
I've always recommended EyeMD EMR. I would tell others considering EyeMD EMR that it is...
My recommendation on how the vendor can improve is to slow down a little. They've had a lot of...
The vendor is biting off more than they can chew. They're trying to do a million things, and they...
I don't love all the charges, but the vendor is fair and transparent about them. The reason I rate...
I am so pleased that EyeMD EMR was the program we chose after testing many. The PM system and EMR...
I made a pretty good decision with EyeMD EMR from the outset. I previewed a lot of solutions. Some...
We continue to onboard providers who have never used the system before, and the training for EyeMD...
I tried for years to see if EyeMD EMR could expand its services to encompass one of our other needs,...
The value and functionalities that we get with EyeMD EMR are pretty tough to beat. We have looked at...
EyeMD EMR Healthcare Systems is trying to move toward having more of an all-in-one solution now,...
It is a little bit of a chore to do MIPS reporting right now with EyeMD EMR. Even though we have the...
The purchase price and ongoing costs for EyeMD EMR have been pretty reasonable, especially compared...
EyeMD EMR Healthcare Systems's support team used to be better, but I think it has fallen off quite a...
We can make drawings, like notes, and there are templates. We can draw a corneal form using a fake...
I would absolutely and without a doubt recommend the system to others. I tell everybody about it.
The system has been really good. We have had it for quite a few years, and I like it. It does...
EyeMD EMR Healthcare Systems continues to be an outstanding partner for our practice. The system is...
Commentary Summary
Comment Type Breakout