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Enterprise ChargemasterExpert.com Commentary
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Subject Expert
Shawn Howell
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
The tool is great, but we have to be experts at navigating the system and knowing how to maneuver...
Even when we have follow-up questions and schedule a call, it feels like we ask questions, but Optum...
Once we started using Optum and getting the additional software add-ons for our staff, it felt like...
I have challenges right now with adding new charges that we need to enter into the system for...
In terms of the vendor's road map or plans to expand the product, I'm seeing only a small reaction...
The solution is a really good place to see various pieces of information regarding an individual CPT...
We can check our prices against our peers' prices. I use that functionality fairly frequently, but...
The product might be part of our long-term plans. It’s fairly expensive, and we reevaluate it every...
The vendor has expanded into giving us appropriate revenue codes. They also really help with...
We don't get surprise charges. Everything is clearly spelled out in our contract.
The timeliness of responses to questions matters a lot. But we sign the contract, and the vendor...
I like the product and find it useful, but it feels terribly overpriced. It's very expensive, and...
I would recommend the product, but I’d warn others that they're going to have sticker shock.
Our person from Optum has been very helpful with training. They are very nice. We had several...
When it comes to training, I haven't quite grasped all of the solution, like the CDM and exporting...
The solution is helpful to me when looking up pharmacy solutions, and we have the Optum Supply Item...
Optum could be more responsive with solutions. Of course, sometimes they don't have the answer to...
Optum’s support is available when requested. It just takes a little bit of time to hear back from...
Enterprise ChargemasterExpert.com allows me to look up specific information for medications such as...
If we had to make the decision again, I would definitely encourage my bosses to purchase the...
I use the solution a lot because I like to look up the codes just to see whether everything is...
Commentary Summary
Comment Type Breakout