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Optum Healthcare Management Consulting Comments
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KLAS VP, Services & Value-based Care - Warren Whitford
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Warren Whitford

VP, Services & Value-based Care

warren.whitford@klasresearch.com

801-734-1591

 
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VP/Other Executive

We didn't receive much executive involvement from Optum, but I didn't really expect to based on the...

Dec 2020
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VP/Other Executive

Our experience with Optum didn't go well. They overstated their ability to help us from a business...

Oct 2020
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VP/Other Executive

The project with Optum helped us understand a growth opportunity. The vendor's analysis helped us...

Oct 2020
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VP/Other Executive

Optum has been paying attention to the outcomes we are receiving. We have definitely increased in...

Sep 2020
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VP/Other Executive

Optum definitely has engaging consultants. That is important to me. They are not overly assertive....

Sep 2020
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VP/Other Executive

Optum did something during the contracting process that was a bit of a disconnect for me. They did...

Sep 2020
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VP/Other Executive

Optum was good to work with. They were very accommodating in terms of scheduling. They made things...

Sep 2020
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VP/Other Executive

I needed a support model for our providers because in our world, the providers did all their coding...

Sep 2020
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VP/Other Executive

Our goal was to clean up problems and close gaps. We missed large revenue opportunities in the past...

Sep 2020
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VP/Other Executive

We had some setbacks because of COVID-19. We are slow on the uptake in terms of educating physicians...

Sep 2020
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VP/Other Executive

Optum met our expectations. Optum didn't do anything bad. They provided us with reports on a regular...

Sep 2020
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VP/Other Executive

A benefit we have achieved is the improved ability to manage risk. I would say that Optum has given...

Sep 2020
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VP/Other Executive

Optum has supported us. They haven't had anything to do with COVID-19. Optum has been consistent, so...

Sep 2020
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VP/Other Executive

When it came to charging for every little thing, there was a change order and a cost for any changes...

Sep 2020
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VP/Other Executive

The biggest thing that the vendor does is update us on our performance. Throughout the year, we...

Sep 2020
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VP/Other Executive

We have negotiated prices a bit and have packaged some things at a lower overall cost. We continue...

Sep 2020
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VP/Other Executive

We needed to make a stop-loss decision immediately, and Optum made themselves available to help even...

Sep 2020
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VP/Other Executive

We have had Optum run through a couple of different scenarios for sensitivity. They could have...

Sep 2020
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VP/Other Executive

We don't have to go anywhere else to get everything done. That is fantastic. When we have a request...

Sep 2020
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VP/Other Executive

Optum has been great. We have used their services for so long. There is a familiarity with the staff...

Sep 2020
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VP/Other Executive

Optum is definitely driving tangible outcomes. That is partially due to the nature of the services...

Sep 2020
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VP/Other Executive

We were losing money in the stop-loss exchange. We were losing almost a million dollars a year in...

Sep 2020
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VP/Other Executive

I have a lot of very good things to say about Optum. They are amazing. We worked with the...

Sep 2020
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VP/Other Executive

When a vendor goes from being a vendor to a partner, that means they are thinking about our...

Sep 2020
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VP/Other Executive

We have regular planning calls with Optum, and they put a lot of effort into going above and beyond...

Sep 2020
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VP/Other Executive

Sometimes our relationships with other organizations can be very parental when they want us to tell...

Sep 2020
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VP/Other Executive

Our Optum resource wants to make sure we are doing the right things according to the law that will...

Sep 2020
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VP/Other Executive

Optum brings skills we need to the table because the work we are doing is complicated to set up and...

Sep 2020
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VP/Other Executive

I generally don’t like consultants, and I am not very nice to them all the time because when they...

Sep 2020
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VP/Other Executive

Every once in a while we hear things from Optum that would have been helpful to know earlier, but...

Sep 2020
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VP/Other Executive

We worked out a flat-fee arrangement with Optum, so I don’t have to worry about hours and...

Sep 2020
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VP/Other Executive

Our focus with Optum has been on the total cost of care and effectiveness, and we have had really...

Sep 2020
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VP/Other Executive

In terms of execution, we have to help Optum sometimes, but that is good. They have been very...

Sep 2020
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COO

Before COVID-19, we were on a really great path for our surgery services with all that we had done...

Sep 2020
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COO

Optum did great work and did a phenomenal job with our teams. Optum had to work through some...

Sep 2020
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COO

We pretty much had a set rate up front. We talked through everything and what we needed. We told...

Sep 2020
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COO

One of our executives had worked with Optum before and had some experience with Optum. That was part...

Sep 2020
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COO

The product most definitely drove tangible outcomes. After Optum worked with us and after months of...

Sep 2020
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COO

I don't really think we could have done anything differently. The vendor's team worked exceptionally...

Sep 2020
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Director

We looked at multiple vendors and ended up selecting Optum because of their actuarial expertise and...

Sep 2020
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Director

Before our meetings with Optum, there was a lot of data crunching behind the scenes. I had a few...

Sep 2020
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Director

Optum showed us their model. They showed us that our information is off to the side and not...

Sep 2020
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Director

The deal I negotiated with Optum in the beginning had a flat price. I told them that I didn’t want...

Sep 2020
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Director

Our Optum representative may get the closest thing to a perfect score I will ever give. If it wasn’t...

Sep 2020
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CMO

We looked at a few different companies, including Optum. Another vendor that we looked at seemed...

Jun 2020
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CMO

I would give the vendor a high mark for supporting us through COVID-19. We did suspend the...

Jun 2020
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CMO

Optum hit the mark with their emphasis on group and organizational culture. That emphasis really...

Jun 2020
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CMO

We have clinicians governing clinicians. Prior to our Optum engagement, when a doctor's employment...

Jun 2020
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CMO

We developed a compensation redesign committee, and Optum came up with the things we expected. They...

Jun 2020
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CMO

Optum was very honest. They told us that certain work was a big lift and that there were a lot of...

Jun 2020
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CMO

We have some smart people at our organization. We are a very insular organization in that a lot of...

Jun 2020
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CMO

Optum avoided charging for every little thing, but there are definitely discussions around the scope...

Jun 2020
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CMO

Optum exceeded expectations, but that wasn't hard to do. On occasion, Optum could have guided us to...

Jun 2020
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CMO

Optum took the approach of wanting to build a trusted partnership between them and our organization....

Jun 2020
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CMO

We were told that the project wouldn't be for everyone. There were good people in our organization...

Jun 2020
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CMO

We can't get much better than what the consultants brought. Optum had youngsters, but most of the...

Jun 2020
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Director

The vendor has not been charging us for anything beyond what we already had in the contract and what...

May 2020
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Director

Every month, the vendor continues to improve the model that they are working on and is very...

May 2020
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Director

Optum is such a large company, and sometimes the different departments are completely independent of...

May 2020
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Director

If I asked Optum about how certain metrics looked in relation to the industry, they would provide...

May 2020
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Director

Optum's services are pretty expensive for the products that they have. The finance area has actually...

May 2020
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Director

The financial consulting has been pretty good. We just got a report back from our finance department...

May 2020
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Director

The vendor keeps a very good eye on what is coming, especially when it comes to quick regulatory...

May 2020
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Director

There are a couple of things that I think Optum could have done better, but they did do a good job...

May 2020
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Director

The vendor executives are very involved. They do a good job of keeping tabs on us.

May 2020
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Director

There have been a couple of things that we have had to address specifically around COVID-19 that...

May 2020
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Director

There are times when there are external issues within our industry that specifically affect our...

May 2020
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Director

I really like Optum, but I am trying not to be too easy on them. I do push them, and that is okay. I...

Apr 2020
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Director

We definitely lean on the consulting arm because we can't always have an actuary or someone who is...

Apr 2020
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Director

We are going to make a decision about the Pathways to Success. Optum has very much been part of our...

Apr 2020
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Director

I think we have Optum's best people for our project. They are terribly available and willing to take...

Apr 2020
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Director

I really thought that Optum did a superb job with executing. I had never used consultants from Optum...

Apr 2020
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Director

Optum's executives make a big deal of making sure that they hear the good news and the bad news. I...

Apr 2020
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Director

I would recommend Optum's consulting services without reservation. I would especially recommend...

Apr 2020
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Director

In terms of the vendor's implementation services, we get what we want, but ideally, the...

Apr 2020
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Director

Some of the quality metrics that I thought would be in the product aren't there in an accessible...

Apr 2020
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VP/Other Executive

With another solution, we felt that a metric had measured incorrectly. Optum was able to help us....

Apr 2020
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VP/Other Executive

Our experience with Optum has definitely changed our perspective on contracts and how to work with...

Apr 2020
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VP/Other Executive

Optum asked great questions and listened carefully. We really felt that Optum was trying to help us...

Apr 2020
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VP/Other Executive

In meeting with the Optum team, we felt that Optum understood what we were going through. They...

Apr 2020
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VP/Other Executive

The consulting agreement had some time frames built into it, and Optum ran over most of those...

Apr 2020
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VP/Other Executive

With one of our projects, Optum did the analysis. They looked at all the claims data, the risk...

Apr 2020
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CFO

I would like to see better tracking for the milestones that we work through. It actually took us...

Apr 2020
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CFO

Optum doesn’t avoid charging for every little thing. That is probably my biggest criticism for them;...

Apr 2020
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CFO

When it comes to strategic ability on the consulting, we knew everything that was going on, so...

Apr 2020
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CFO

I have only one executive contact from Optum, but that person is fabulous. We have regular meetings....

Apr 2020
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CFO

With the consulting engagement, we did see improved revenue. When the team was here, we turned off...

Apr 2020
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CFO

With the consulting, Optum was more in the background running things. They weren’t as aggressive in...

Apr 2020
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CFO

We got the ROI we were hoping for, and everything panned out. But consulting is just so expensive,...

Apr 2020
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CFO

Optum is definitely there for us. I think that is just an aspect of the team. I almost can’t even do...

Apr 2020
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CFO

The consulting and the implementation went well. We met our budget and our criteria, so we were...

Apr 2020
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