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KLAS VP, Services & Value-based Care - Warren Whitford
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Warren Whitford

VP, Services & Value-based Care

warren.whitford@klasresearch.com

801-734-1591

 
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Optum is one of the better firms I have worked with. They don’t nickel-and-dime us at all.

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CFO

Optum helped us to identify the fact that it would be financially beneficial for us to participate...

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Optum is a massive company, but we have a down-to-earth relationship with the group. They are...

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I would like Optum to have more frequent, informal check-ins. Before COVID-19, we often ran into...

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VP/Other Executive

We didn't receive much executive involvement from Optum, but I didn't really expect to based on the...

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Our experience with Optum didn't go well. They overstated their ability to help us from a business...

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VP/Other Executive

The project with Optum helped us understand a growth opportunity. The vendor's analysis helped us...

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VP/Other Executive

Optum has been paying attention to the outcomes we are receiving. We have definitely increased in...

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VP/Other Executive

Optum definitely has engaging consultants. That is important to me. They are not overly assertive....

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VP/Other Executive

Optum did something during the contracting process that was a bit of a disconnect for me. They did...

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VP/Other Executive

Optum was good to work with. They were very accommodating in terms of scheduling. They made things...

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VP/Other Executive

I needed a support model for our providers because in our world, the providers did all their coding...

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VP/Other Executive

Our goal was to clean up problems and close gaps. We missed large revenue opportunities in the past...

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VP/Other Executive

We had some setbacks because of COVID-19. We are slow on the uptake in terms of educating physicians...

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VP/Other Executive

Optum met our expectations. Optum didn't do anything bad. They provided us with reports on a regular...

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VP/Other Executive

A benefit we have achieved is the improved ability to manage risk. I would say that Optum has given...

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VP/Other Executive

Optum has supported us. They haven't had anything to do with COVID-19. Optum has been consistent, so...

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VP/Other Executive

When it came to charging for every little thing, there was a change order and a cost for any changes...

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VP/Other Executive

The biggest thing that the vendor does is update us on our performance. Throughout the year, we...

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VP/Other Executive

We have negotiated prices a bit and have packaged some things at a lower overall cost. We continue...

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VP/Other Executive

We needed to make a stop-loss decision immediately, and Optum made themselves available to help even...

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VP/Other Executive

We have had Optum run through a couple of different scenarios for sensitivity. They could have...

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VP/Other Executive

We don't have to go anywhere else to get everything done. That is fantastic. When we have a request...

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VP/Other Executive

Optum has been great. We have used their services for so long. There is a familiarity with the staff...

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VP/Other Executive

Optum is definitely driving tangible outcomes. That is partially due to the nature of the services...

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VP/Other Executive

We were losing money in the stop-loss exchange. We were losing almost a million dollars a year in...

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VP/Other Executive

I have a lot of very good things to say about Optum. They are amazing. We worked with the...

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VP/Other Executive

When a vendor goes from being a vendor to a partner, that means they are thinking about our...

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VP/Other Executive

We have regular planning calls with Optum, and they put a lot of effort into going above and beyond...

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VP/Other Executive

Sometimes our relationships with other organizations can be very parental when they want us to tell...

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VP/Other Executive

Our Optum resource wants to make sure we are doing the right things according to the law that will...

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VP/Other Executive

Optum brings skills we need to the table because the work we are doing is complicated to set up and...

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VP/Other Executive

I generally don’t like consultants, and I am not very nice to them all the time because when they...

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VP/Other Executive

Every once in a while we hear things from Optum that would have been helpful to know earlier, but...

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VP/Other Executive

We worked out a flat-fee arrangement with Optum, so I don’t have to worry about hours and...

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VP/Other Executive

Our focus with Optum has been on the total cost of care and effectiveness, and we have had really...

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VP/Other Executive

In terms of execution, we have to help Optum sometimes, but that is good. They have been very...

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COO

Before COVID-19, we were on a really great path for our surgery services with all that we had done...

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COO

Optum did great work and did a phenomenal job with our teams. Optum had to work through some...

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COO

We pretty much had a set rate up front. We talked through everything and what we needed. We told...

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COO

One of our executives had worked with Optum before and had some experience with Optum. That was part...

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COO

The product most definitely drove tangible outcomes. After Optum worked with us and after months of...

Sep 2020
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COO

I don't really think we could have done anything differently. The vendor's team worked exceptionally...

Sep 2020
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Director

We looked at multiple vendors and ended up selecting Optum because of their actuarial expertise and...

Sep 2020
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Director

Before our meetings with Optum, there was a lot of data crunching behind the scenes. I had a few...

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Director

Optum showed us their model. They showed us that our information is off to the side and not...

Sep 2020
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Director

The deal I negotiated with Optum in the beginning had a flat price. I told them that I didn’t want...

Sep 2020
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Director

Our Optum representative may get the closest thing to a perfect score I will ever give. If it wasn’t...

Sep 2020
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