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Optum360 CDI 3D Commentary
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Subject Expert
Connor Northrup
Associate Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
The productivity model is there with Optum. Being fair and transparent is something I am going to...
Optum does address tickets in real time, but we do have some things that need improvement, such as...
We do not like Optum's product. It doesn't meet our needs. It is where we get all of our CDI...
Optum can't do anything to improve their services for me or make me feel like I'm getting more...
A key strength of the Optum360 CDI solution is its strong query generation support. The system...
Optum360 CDI 3D is a standalone system that does not integrate with our EHR. Users must access both...
The reporting capabilities in Optum360 CDI 3D are excellent; there is an incredible amount of data...
Commentary Summary
Comment Type Breakout