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Optum Payment Integrity Solutions (Post-Pay) Commentary
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Subject Expert
Mac Boyter
Senior Vice President of Insights
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Optum is the expert in payment integrity, so I wish we could rely on them to bring new ideas to us....
Optum is good at what they do with payment integrity. We have seen savings from using their...
Optum has not brought us any new concepts or ideas around payment integrity in a few years. I have...
Optum’s responsiveness is pretty good. They hit their targets. I get the data that I need, so there...
Optum has very high charges and costs.
Not everything in the system has been updated to be well-rounded. Optum isn't terrible. Their people...
Unfortunately, Optum has a lot of restrictions on their system, and they haven't been able to...
Commentary Summary
Comment Type Breakout