Optum Payment Integrity Solutions (Post-Pay) Commentary
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Subject Expert
Boyd Stewart
VP of Payer/Provider Collaboration
Commentary Summary
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User Commentary
Product
I don't see a lot of issues with Optum post-payment from a stability perspective, but it is a...
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Product
Core analytics is a key component. Optum's system is not a platform; it is multiple solutions that...
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Loyalty, Value
We are likely going to expand the Optum engagement to also include professional claims. There is not...
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Relationship, Product
The DRG area is new for Optum, and they are still working out bugs in the analytics. However, I have...
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Relationship
We have gotten some definite good communication from Optum about the change in leadership.
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Relationship, Operations
We have had many issues with the implementation of the solution, and the reports that we are...
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Relationship, Product
So far, Optum has been easy to work with. They do comprehensive research to make sure the leads they...
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Culture, Loyalty
I can't say anything Optum is amazing at. They are not doing well with their accuracy of payment,...
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Loyalty
We are going to move away from Optum. They are not really a leader in the space. Optum was...
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Relationship
With Optum, there will suddenly be somebody new on a call, and we will ask who they are, and they...
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Operations
The implementation from Optum wasn’t totally terrible, but it wasn’t good. Things have been a train...
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