Optum Payment Integrity Solutions (Post-Pay) Commentary
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Subject Expert
Boyd Stewart
VP of Payer/Provider Collaboration
Commentary Summary
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User Commentary
Relationship
With Optum, there will suddenly be somebody new on a call, and we will ask who they are, and they...
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Operations
The implementation from Optum wasn’t totally terrible, but it wasn’t good. Things have been a train...
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Product
At this point in the game, somebody should be coming to us with grand ideas and new concepts as...
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Value
Optum nickel-and-dimes us. They push harder to charge us for stuff even when we see things...
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Relationship
Optum is very proactive when there are data issues; they even just notified me of one recently. I...
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Product, Value
I don't think there is an advantage to having Optum work both prepayment and post-payment. Those...
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Culture, Relationship
Optum does what they are supposed to do; they just don't come to us with a lot of innovation. What...
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Relationship
Overall, we have a good working relationship with the vendor. We are very transparent. We meet...
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Culture
We have SLAs built into our contract, and the vendor doesn't hit all the SLAs for every measurement...
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