Optum Payment Integrity Solutions (Post-Pay) Commentary
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Subject Expert
Mac Boyter
Research Director
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User Commentary
Value
Optum has very high charges and costs.
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Relationship, Product
Not everything in the system has been updated to be well-rounded. Optum isn't terrible. Their people...
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Relationship
Unfortunately, Optum has a lot of restrictions on their system, and they haven't been able to...
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Relationship
As a strategic partner, Optum has been innovative. We have been with them for a long time. The...
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Product
We really need innovative ideas. I know there is a line between fraud and payment integrity, but our...
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Relationship
I wish that Optum came up with concepts more frequently. I haven't received new concepts from Optum...
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Loyalty, Relationship
In terms of receiving my money’s worth, I don't get any feedback from Optum. I could do everything...
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Product
I don't see a lot of issues with Optum post-payment from a stability perspective, but it is a...
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Product
Core analytics is a key component. Optum's system is not a platform; it is multiple solutions that...
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Loyalty, Value
We are likely going to expand the Optum engagement to also include professional claims. There is not...
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Relationship, Product
The DRG area is new for Optum, and they are still working out bugs in the analytics. However, I have...
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Relationship
We have gotten some definite good communication from Optum about the change in leadership.
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Relationship, Operations
We have had many issues with the implementation of the solution, and the reports that we are...
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Relationship, Product
So far, Optum has been easy to work with. They do comprehensive research to make sure the leads they...
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Commentary Summary
Comment Type Breakout