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Optum Payment Integrity Solutions (Post-Pay) Commentary
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Subject Expert
Mac Boyter
VP of Engagement
KLAS VP of Engagement - Mac Boyter
 

Commentary Summary

Performance details

Comment Type Breakout

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User Commentary

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Manager

Optum is the expert in payment integrity, so I wish we could rely on them to bring new ideas to us....

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

Optum is good at what they do with payment integrity. We have seen savings from using their...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Manager

Optum has not brought us any new concepts or ideas around payment integrity in a few years. I have...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Optum’s responsiveness is pretty good. They hit their targets. I get the data that I need, so there...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

Optum has very high charges and costs.

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

Not everything in the system has been updated to be well-rounded. Optum isn't terrible. Their people...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

Unfortunately, Optum has a lot of restrictions on their system, and they haven't been able to...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

As a strategic partner, Optum has been innovative. We have been with them for a long time. The...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We really need innovative ideas. I know there is a line between fraud and payment integrity, but our...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

I wish that Optum came up with concepts more frequently. I haven't received new concepts from Optum...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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