Optum Retrospective Risk Adjustment Solutions Commentary

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Prior to Optum's acquisition of Episource, I would have rated the vendor's support very highly. Now...

Because of the ownership changes with Optum, we think the contracting is going to change. They've...

Optum’s tool drives revenue performance. The ROIs are really nice. There's a lot of revenue here.

Optum is aware of the recent and upcoming government mandates, but I am not sure they have done much...

The vendor has helped us have lower-cost chart retrievals. I would like them to have additional EHR...

We get invoices from Episource, and everything is outlined, but we have an issue where they send us...

We still have items pending with Episource’s support team that have been pending for a long time. We...

We are ending our contract with Episource because they have been a hot mess. They merged with Optum,...

If we need assistance or training, or if we want Episource to walk us through a portion of the...

We have had a rough go with Episource to the point they've made some concessions for us, but that...

Episource Clarity Platform helps us with analytics and coding. Episource drives our front-end...

We looked at several vendors before we chose Episource, and Episource's salesperson was great. There...

Optum is critical for us in our risk score tracking as well as our encounter data submissions, and...

From a client-management perspective, we have done a lot better than we have in the past. Optum put...

I would like to see better integration with the Optum family of solutions. Even though we have Optum...

It is just very difficult and time consuming to implement new services with Optum. It just really...

Optum has an in-office assessment program that has been around forever. I never hear anything about...

Optum is forward-thinking. Optum acquired Episource, and that gave them a deeper and better coding...

I'm happy with Episource’s training and the support. I put in tickets, and Episource is pretty good...

We are sticking with Episource but switching vendors for encounters. The main reason is that...

Episource has been really good about supporting us to comply with government mandates. We get...

We have regular calls with Episource, and those calls are always helpful. I have the ability to...

For risk adjustment analytics, Episource Clarity Platform is pretty elementary, and our programs are...

On the encounter side, Episource does pretty well with the implementation of changes. They have been...

I haven't seen Episource be proactive. We are usually the ones telling Episource about issues. I...

Episource Clarity Platform meets our basic needs for analytics. I am not aware of any new technology...

As far as new capabilities go, I haven't seen anything on my end on the encounter side. Episource...

Episource Clarity Platform is very easy to use. From the analyst's standpoint, Episource Clarity...

For risk adjustment, Episource Clarity Platform is our only source of member risk adjustment data,...

I wouldn't go with Optum again because of the quality of coding. The accuracy is the worst we have...

Optum is one of the biggest vendors in the industry for a reason. Their work helps us get things...