Filters
Oracle Health Application Hosting Commentary
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Subject Expert
Daniel Zeitner
VP of Engagement
Subject Expert
Daniel Zeitner
VP of Engagement
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User Commentary
How to read commentary tags
1Comment Tone
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
2Pillars
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
3Evaluation
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
Software
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
Services
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
Director
Oracle Health charges for every little thing. The strength of the partnership with Cerner was always...
Director
Oracle Health is good, and everything stays up. The firm maintains and patches everything, and they...
Director
Oracle Health is very good to work with. I still have a relationship with people I worked with many...
Commentary Summary
Comment Type Breakout