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Soarian Financials Commentary
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Subject Expert
Coray Tate
Research Director
KLAS Research Director - Coray Tate
 
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User Commentary

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Manager

Loyalty, Product

One thing that I like about Soarian Financials is that when we are doing insurance verification, the...

Nov 2023
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Manager

Loyalty, Relationship

We recently had a big issue with Soarian Financials, and the vendor's support team was really on top...

Nov 2023
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Director

Relationship

We meet with Oracle Health very regularly.

Aug 2023
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Director

Product

Soarian Financials is a business-minded product with the goal of a front-to-back revenue cycle. The...

Aug 2023
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CIO

Loyalty, Relationship, Product

Soarian Financials is actually being phased out by Cerner. It is an old revenue cycle system, and...

Jun 2023
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Analyst/Coordinator

Relationship

The vendor meets with us regularly, and that is a great thing. It keeps all our departments on the...

Apr 2023
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Analyst/Coordinator

Relationship

For updates, the vendor gives us a road map during our regular meetings of what they plan to do and...

Apr 2023
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Analyst/Coordinator

Operations

The vendor has training available, specifically online training, but I haven’t been able to utilize...

Apr 2023
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Analyst/Coordinator

Loyalty

My overall satisfaction will go down in 12 months because our major facilities are moving to another...

Apr 2023
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Analyst/Coordinator

Relationship

The vendor has a ticketing system. There have been times when they haven't responded or have...

Apr 2023
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Director

Product

One of my concerns with the solution is that not all of the pieces are well integrated with Cerner's...

Mar 2023
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Director

Product

I really like the worklists and the transparency I have for looking at the billing, coding, and...

Mar 2023
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Director

Loyalty, Product

We have a lot of instances of downtime. One of our upcoming instances is going to last several hours....

Mar 2023
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Director

Relationship

We wondered what the transition from Cerner to Oracle would mean for us, and we really have not...

Feb 2023
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Director

Product

Things have been pretty much status quo with the solution. We used the vendor’s upgrade center for...

Feb 2023
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Director

Relationship

I hope that the support team becomes more consistently responsive to our issues. Recently, we have...

Feb 2023
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Director

Loyalty

Converting to an RHO will hopefully provide for some of our behind-the-scenes processes that are...

Feb 2023
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Director

Product

We have some automation that is currently managed by our IT department, and when things don't...

Feb 2023
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Manager

Product

An obstacle with the interface is trying to get the registration side to interact with the Soarian...

Feb 2023
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Manager

Loyalty

The expectation was that the functionality was going to be seamless with the flow, but that isn't...

Feb 2023
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Manager

Product

We don't find any issues once there is an upgrade. We don't see a break in functionality. The system...

Feb 2023
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Manager

Operations

For Soarian Financials, we opted to do our own training, so we haven't really received any training...

Feb 2023
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Manager

Relationship, Product

Soarian Financials is a great system, but when it gets updated, we are locked out of the system...

Jan 2023
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Manager

Product

Once a user learns Soarian Financials, things are fine, but the system has to be learned. There are...

Jan 2023
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Manager

Operations

We don’t receive any training for Soarian Financials. We figure out on our own how to do anything...

Jan 2023
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