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Clinical AI Agent Commentary
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Kylee Bird
Associate Engagement Partner
KLAS Associate Engagement Partner - Kylee Bird
 

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User Commentary

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VP/Other Executive

Clinical AI Agent comes with Oracle Health’s lights-on reporting package, and we can actually see...

Comment Tone Positive
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VP/Other Executive

Clinical AI Agent is very good. It is very easy to use. There was five minutes’ worth of training,...

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VP/Other Executive

Oracle Health could do a little work with the Clinical AI Agent in the ED. We are looking at the...

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VP/Other Executive

Clinical AI Agent is good at what it does, but it doesn't do enough. Oracle Health's development and...

Comment Tone Negative
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VP/Other Executive

We have not rolled out the solution for nursing yet. The dictation portion of the solution, the true...

Comment Tone Negative
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VP/Other Executive

I think Oracle Health's Clinical AI Agent charge approach has actually been great. I'm a very big...

Comment Tone Positive
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VP/Other Executive

I'm not aware of a training program for Clinical AI Agent. We were never presented with one.

Comment Tone Negative
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VP/Other Executive

Clinical AI Agent is available for every clinician in every encounter at every circumstance. Not...

Comment Tone Positive
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VP/Other Executive

We've tried the order functionality in the solution. There were two problems. It was not accurate...

Comment Tone Negative
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VP/Other Executive

Oracle Health seems to work hard on support. The support people are not super responsive, but...

Comment Tone Positive
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Other C-Suite

I give myself a bit of credit because I helped push Oracle Health around their charges. They changed...

Comment Tone Negative
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Other C-Suite

On average, the clinicians who are using Clinical AI Agent use it on 50%–60% of their encounters. We...

Comment Tone Positive
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Other C-Suite

I rate our money’s worth very high on Clinical AI Agent because it's a life changer for the...

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CMIO

We have proven that we, on average, are getting notes done more quickly on Clinical AI Agent. We are...

Comment Tone Positive
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CMIO

Occasionally, Oracle Health still completely screws up demos. I don't know whether that's because...

Comment Tone Negative
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CMIO

Clinical AI Agent is easy to implement. The most important thing is to make sure that our providers...

Comment Tone Positive
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CMIO

Oracle Health just released the capability to embed physical-exam quick-text templates, and the AI...

Comment Tone Negative
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CMIO

Oracle Health has done a really good job of continuing to develop Clinical AI Agent. It is not...

Comment Tone Positive
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CMIO

We see Oracle Health as a long-term partner because of the rapidness of their current development...

Comment Tone Positive
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CMIO

Oracle Health's ability to turn around contracting is much better. Two years ago, it was a nightmare...

Comment Tone Positive
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CMIO

The ROI in Clinical AI Agent is actually pretty good, though we don't have a dollar figure. We don't...

Comment Tone Positive
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CMIO

We're all in, and we see Oracle Health as a long-term partner. They are part of our DNA now. We have...

Comment Tone Positive
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CMIO

The use of Clinical AI Agent in the ED has gone really well. There is a difference between inpatient...

Comment Tone Positive
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CMIO

We transitioned from having a per-document charge, and we were able to negotiate a pretty decent...

Comment Tone Negative
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CMIO

We don't really need any training. We do the training ourselves. Some people use Clinical AI Agent...

Comment Tone Negative
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CMIO

The ultimate goal is to get everybody on the new EHR, which is officially named Oracle Health EHR....

Comment Tone Positive
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CMIO

Clinical AI Agent has been a huge hit for nursing. The nursing tool is one of the second-generation...

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CMIO

For inpatient care, Clinical AI Agent is working really well for admissions. The daily progress...

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Analyst/Coordinator

Clinical AI Agent has been a big help. Most of the providers that have tried it have stuck with it....

Comment Tone Positive
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Analyst/Coordinator

We took the orders and coding pieces of Clinical AI Agent. I turned on the orders piece for about 10...

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Analyst/Coordinator

Honestly, I can't think of any additional capabilities I want Oracle Health to develop. If the...

Comment Tone Negative
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Analyst/Coordinator

There wasn't much of a training program. I don't think I needed much. The training was fine. We were...

Comment Tone Negative
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Analyst/Coordinator

I feel like Oracle Health is committed to developing the technology. I don't feel like the support...

Comment Tone Negative
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Analyst/Coordinator

The development is solid. Oracle Health definitely seems committed to this area. They've added...

Comment Tone Positive
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Analyst/Coordinator

Clinical AI Agent has been great for us. I would highly recommend it to anybody who's thinking about...

Comment Tone Positive
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Analyst/Coordinator

If we told the providers using Clinical AI Agent that they had to give the system back or pay a...

Comment Tone Negative
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CEO/President

My goal for our organization is to get everyone using Clinical AI Agent. Once every specialty is...

Comment Tone Positive
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CEO/President

Right now, especially on the AI side, I believe we have the best product available. I'm always...

Comment Tone Positive
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CEO/President

Previously, if we had Spanish-speaking patients, we needed translators because the system often...

Comment Tone Negative
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CEO/President

At this point, there isn't really much that needs improvement with Clinical AI Agent. We want to...

Comment Tone Negative
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CIO

Once Clinical AI Agent creates a transcription, it takes a minute to generate a summary and send it...

Comment Tone Positive
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CIO

Clinical AI Agent is 100% integrated into the workflow of the Oracle Health EHR. There are two ways...

Comment Tone Positive
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CIO

There is hardly any implementation for Clinical AI Agent, and there is minimal training. The product...

Comment Tone Positive
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CIO

An opportunity for improvement in Clinical AI Agent would be having it prompt for things that it...

Comment Tone Negative
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CIO

If there is a discrete value mentioned in the conversation, Clinical AI Agent populates notes with...

Comment Tone Positive
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CIO

For the providers that are using Clinical AI Agent, we saw note-creation times drop a lot. In some...

Comment Tone Positive
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CIO

Oracle Health set a hard timeline for when Clinical AI Agent was going to be released. But unlike...

Comment Tone Negative
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CIO

We have identified the use cases that Clinical AI Agent works really well with and the use cases...

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CIO

Someone implementing Clinical AI Agent has to change the way they are thinking about it. In a lot of...

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CIO

Using Clinical AI Agent, we have seen a decrease in documentation outside pajama time. We are seeing...

Comment Tone Positive
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CIO

We chose Clinical AI Agent because of the tight integration it has with the Oracle Health EHR. There...

Comment Tone Positive
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VP/Other Executive

Clinical AI Agent works great. Our doctors are happy with it, but it is really the only widespread...

Comment Tone Positive
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VP/Other Executive

The one complexity we have faced with the solution is that we have some customized documentation in...

Comment Tone Positive
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Director

Clinical AI Agent is currently available to all of our medical groups and clinic providers. Adoption...

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Director

Clinical AI Agent has clearly had a positive impact. Some physicians have more than halved key...

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Director

Our chart closure rates were already strong due to a prior push, so we did not see a significant...

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Director

I would tell a friend to go for Clinical AI Agent as long as they understand that change management...

Comment Tone Positive
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Director

Oracle Health has been highly responsive to feedback on Clinical AI Agent. During demos, we reported...

Comment Tone Positive
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CIO

We have been very impressed with Clinical AI Agent. It surprised us that the system did as well as...

Comment Tone Positive
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VP/Other Executive

Clinical AI Agent is a tool, but it is really a foundation for everything else that Oracle Health is...

Comment Tone Positive
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VP/Other Executive

Oracle Health is listening to their customers. They are doing a good job of engaging, taking...

Comment Tone Positive
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VP/Other Executive

In order to use Clinical AI Agent, users have to use the stock assessment and plan component. We had...

Comment Tone Negative
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VP/Other Executive

Users can't use speech to modify the layout of the system's notes. The system needs more flexibility...

Comment Tone Negative
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VP/Other Executive

We are piloting multiple solutions, but we agree that Clinical AI Agent is a sweet spot because of...

Comment Tone Positive
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VP/Other Executive

Folks like Clinical AI Agent, and we pushed to have a pilot because our other ambient solution...

Comment Tone Positive
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VP/Other Executive

We like that the actual output of Clinical AI Agent's notes sounds more professional and medical...

Comment Tone Positive
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VP/Other Executive

Oracle Health has been very supportive. Their product team has been super engaged with not only...

Comment Tone Positive
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CIO

We are testing some things that are linked to the system. We have had a few issues, but I think that...

Comment Tone Positive
Pillars Loyalty
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CIO

I think the solution is promising. It has some functionalities that we don't have yet but that our...

Comment Tone Positive
Pillars Loyalty, Product
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CIO

Vendors like Epic and Oracle Health are going to get blown away by AI companies. That is because...

Comment Tone Negative
Pillars Loyalty, Relationship
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CIO

The vendor needs to improve their support and responsiveness.

Comment Tone Negative
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CIO

We aren't sure whether we have a true partnership with the vendor or just a transactional relationship....

Comment Tone Negative
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CIO

My team does a lot of training for the system. I don't necessarily have a good feel for what the...

Comment Tone Negative
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CIO

With the system, there has been a significant reduction in documentation time. That hasn't led to as...

Comment Tone Positive
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CIO

If some of what Oracle Health talked about happens, it will be awesome. The system's notes are not...

Comment Tone Positive
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CMIO

When it comes to Oracle promising a future state, we will believe it when we see it. It used to be...

Comment Tone Negative
Pillars Culture, Loyalty
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CMIO

Oracle’s vision is less strong now than it was probably two or three months ago. I was impressed...

Comment Tone Negative
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CMIO

The feedback for Clinical AI Agent has been mixed. People who are pretty efficient at writing...

Comment Tone Negative
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CMIO

Right now, we are looking at the quantitative benefits in terms of documentation time per patient...

Comment Tone Positive
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CMIO

Clinical AI Agent is pretty easy to use, so training wasn't really required.

Comment Tone Positive
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CMIO

Our contract says that Oracle is a long-term partner. We had to really look at the cost value...

Comment Tone Positive
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CMIO

The biggest impact of Clinical AI Agent was on the people who struggled with their documentation...

Comment Tone Negative
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CMIO

In the ambulatory space, our people who use Clinical AI Agent use it often, while other people don't...

Comment Tone Negative
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CMIO

Clinical AI Agent isn't ready for the workflow in an ED, but the vendor is working on optimizing the...

Comment Tone Negative
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CMIO

Clinical AI Agent's accuracy has gotten better. We are still working on it. The system isn't ready...

Comment Tone Negative
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CMIO

I think Oracle Health is transparent with their charges, but I don't know how to translate the...

Comment Tone Negative
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CMIO

Oracle Health's support has been good. Oracle Health wants to improve the system, so they are taking...

Comment Tone Positive
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CMIO

If someone doesn't have other Oracle Health systems, I wouldn't be likely to recommend Clinical AI...

Comment Tone Positive
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CMIO

We are still trying to quantify the system's charges and figure out what those will mean for us in...

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CIO

It is up to our clinicians whether they want to use the system. Our physicians have used the system,...

Comment Tone Positive
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CIO

We piloted Clinical AI Agent with a few physicians who embrace technology. We worked out the bugs,...

Comment Tone Positive
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CIO

Clinical AI Agent is working in the ambulatory environment, and it has been fantastic in our ED. We...

Comment Tone Positive
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CMIO

Some groups that haven't had great experiences with AI in the past, like urgent care providers, are...

Comment Tone Positive
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CMIO

Oracle Health designed their initial contracting for smaller health systems, with a per-note cost....

Comment Tone Negative
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CMIO

Our strategic goal is to reduce administrative burden. AI agents have a lot of potential to be...

Comment Tone Positive
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CMIO

The solution doesn't do well with highly formatted or templated types of encounters. It is not...

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CMIO

In the ambulatory space, there is a high potential for further penetration of Clinical AI Agent. If...

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CMIO

The only negative feedback that I have gotten is that people want Clinical AI Agent to be a little...

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CMIO

Clinical AI Agent is going great. It has been exciting. We have more than tripled our daily note...

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CIO

Clinical AI Agent has been fantastic. We had a very deliberate rollout plan to roll Clinical AI...

Comment Tone Positive
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CIO

When we rolled out Clinical AI Agent, I made sure to tell our staff members that it is a tool to...

Comment Tone Positive
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CIO

Our documentation time has no doubt improved due to Clinical AI Agent. It also changed coding in the...

Comment Tone Positive
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CIO

We send trainers out to teach people how to use Clinical AI Agent, but after the second visit, users...

Comment Tone Positive
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CIO

The notes that come out of Clinical AI Agent are pretty accurate. They are actually more accurate...

Comment Tone Positive
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CIO

We have to copy and paste notes from Clinical AI Agent into one of our third-party solutions because...

Comment Tone Negative
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CIO

Clinical AI Agent is integrated. Users pick a patient from the application and then have a...

Comment Tone Positive
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CIO

Clinical AI Agent learns as users use it. For example, if someone always says that educational...

Comment Tone Positive
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CIO

Before we rolled out Clinical AI Agent, we had a surgeon who had to get into our systems every night...

Comment Tone Positive
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CIO

We have one site where the network isn't very good, and that isn't Oracle Health's fault, but it...

Comment Tone Negative
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CIO

Oracle Health is doing a great job with Clinical AI Agent, and they are doing a great job of not...

Comment Tone Positive
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CIO

There is a cost for starting ambient listening with Oracle Health, and then if we want to add on...

Comment Tone Negative
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CIO

It is odd to do a physical assessment on a patient in an exam room while talking to a device like...

Comment Tone Negative
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CIO

Several doctors have said they don’t really need Clinical AI Agent because they know Cerner's...

Comment Tone Positive
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Director

The system is fully integrated. It is in my workflow, and it puts things into charts exactly where...

Comment Tone Positive
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Director

One of our physicians is very tech savvy, and that person said that Oracle Health did an amazing job...

Comment Tone Positive
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Director

The system is very intuitive. Users don't need a lot of training to get started on it.

Comment Tone Positive
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Director

Oracle Health has kept all of their promises about the system. They have done everything they...

Comment Tone Positive
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Director

Oracle Health is very engaged. They constantly ask for our feedback and then act on that feedback....

Comment Tone Positive
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Director

We have been able to turn around some of our chronically late documenters with the system. They are...

Comment Tone Positive
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VP/Other Executive

The documentation time dropped for our physicians. The workflows were dramatically impacted by...

Comment Tone Negative
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VP/Other Executive

The biggest strengths of Clinical AI Agent are the time savings and not having to go listen to the...

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VP/Other Executive

The documentation accuracy in Clinical AI Agent is very good. The histories were a little too long...

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VP/Other Executive

We are probably going to go to an enterprise license with Clinical AI Agent as opposed to using...

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VP/Other Executive

The original trainers for Clinical AI Agent weren’t medical staff or clinicians, and they just got...

Comment Tone Negative
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VP/Other Executive

I would always start with a pilot group of people who are tech savvy to work out the kinks before...

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VP/Other Executive

Something that is going to be a real game changer is the AI's ability to listen to physicians have...

Comment Tone Positive
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VP/Other Executive

All this time, Oracle Health has been advertising an order agent in Clinical AI Agent that would...

Comment Tone Negative
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VP/Other Executive

The review of systems is only as good as what we speak into Clinical AI Agent. The system translates...

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VP/Other Executive

Clinical AI Agent fills out the workflow page, history, review systems, physical exam, and...

Comment Tone Positive
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VP/Other Executive

The Spanish translation is absolutely perfect in Clinical AI Agent. That is the only language Oracle...

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VP/Other Executive

When we were looking at AI solutions originally a few years ago, there was only one available at the...

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VP/Other Executive

There is stuff missing in Clinical AI Agent, but Oracle Health is really good about coming back and...

Comment Tone Positive
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VP/Other Executive

Sometimes there is a delay with Clinical AI Agent. Providers who want to complete their...

Comment Tone Negative
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VP/Other Executive

We are looking to either go completely with Oracle Health or another vendor. Regardless of the...

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VP/Other Executive

There are doctors who really liked Clinical AI Agent and ones who didn't. The doctors who liked it...

Comment Tone Positive
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VP/Other Executive

Unfortunately, if someone is not using the standardized template platform, they will have to switch...

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VP/Other Executive

I had my coding auditors look at some of the documentation from Clinical AI Agent, and they said...

Comment Tone Negative
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VP/Other Executive

Oracle Health did well with integration. We get the support from Oracle Health that we should get...

Comment Tone Positive
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VP/Other Executive

The training from Oracle Health was just so minimal. I don’t know whether that is the norm for...

Comment Tone Positive
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VP/Other Executive

I personally feel like it is a little too late for me to be on board with Oracle Health. The problem...

Comment Tone Negative
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VP/Other Executive

We initially selected a couple of different areas of care to use Clinical AI Agent for. We didn’t...

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VP/Other Executive

Our primary care doctors didn't feel like Clinical AI Agent was helpful for wellness checks, but...

Comment Tone Positive
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Director

Clinical AI Agent is pretty basic, so it doesn't do orders or medications. It doesn't do some of the...

Comment Tone Positive
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Director

We went with Clinical AI Agent because we use Oracle Health's EHR, so we had a contract with Oracle...

Comment Tone Positive
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Director

Clinical AI Agent is pretty easy to use. It is very easy to train on; we just push a button, record,...

Comment Tone Positive
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Director

Oracle Health is really slow to respond, but they always provide us with a quality response. They...

Comment Tone Positive
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Director

My advice to others implementing Clinical AI Agent is not to pilot with clinicians who have a human...

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I am not in love with the way that Clinical AI Agent requires Dynamic Documentation. If there are...

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If an organization has someone who puts notes in before a visit, Clinical AI Agent doesn't mesh...

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Oracle Health was transparent with what they could offer, but they didn't go beyond that. The tool...

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Director

For patients who have been checked out, it is very difficult to use the solution to write notes,...

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Director

I would tell others who are implementing Clinical AI Agent to use Oracle Health's already available...

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It would be too early to say whether we have had any tangible results. We have had a few doctors who...

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We are very early in our use of Clinical AI Agent. It isn't a replacement for a human scribe, but we...

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The strength of Clinical AI Agent is that it is embedded into our EHR. The solution has been...

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We have seen better patient engagement and better patient-doctor relationships. Clinical AI Agent...

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I think Oracle Health has a pricing format; they at least told us their charges are per note, not...

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I have really enjoyed being able to hit a button and not type things in the room. I have full eye...

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Director

I would love it if Oracle Health’s executive leaders would reach out to me. They market things and...

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Director

With Clinical AI Agent, there is quite a lot of use from what I can tell. A lot of clinics are...

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Director

With AI coming up, I was interested in trying Clinical AI Agent, and Oracle Health offered to have...

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I had to finagle the implementation of Clinical AI Agent and figure out a lot of things when I first...

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Director

My advice for those considering Clinical AI Agent is to have small amounts of piloting first with a...

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Director

Clinical AI Agent is pretty smooth and works well. After playing around with it a little, I found I...

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Director

We started Clinical AI Agent this year, and it is relatively new. We were trying two different...

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Director

Like any AI tool, Clinical AI Agent is not perfect, so we still need to screen it. Sometimes it will...

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