Clinical AI Agent Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Product
The system is fully integrated. It is in my workflow, and it puts things into charts exactly where...
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Operations
One of our physicians is very tech savvy, and that person said that Oracle Health did an amazing job...
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Operations, Product
The system is very intuitive. Users don't need a lot of training to get started on it.
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Culture, Loyalty, Relationship
Oracle Health has kept all of their promises about the system. They have done everything they...
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Relationship
Oracle Health is very engaged. They constantly ask for our feedback and then act on that feedback....
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Product
We have been able to turn around some of our chronically late documenters with the system. They are...
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Operations, Product
The documentation time dropped for our physicians. The workflows were dramatically impacted by...
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Product
The biggest strengths of Clinical AI Agent are the time savings and not having to go listen to the...
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Product
The documentation accuracy in Clinical AI Agent is very good. The histories were a little too long...
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Loyalty, Value
We are probably going to go to an enterprise license with Clinical AI Agent as opposed to using...
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Operations
The original trainers for Clinical AI Agent weren’t medical staff or clinicians, and they just got...
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Operations
I would always start with a pilot group of people who are tech savvy to work out the kinks before...
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Loyalty, Product
Something that is going to be a real game changer is the AI's ability to listen to physicians have...
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Loyalty, Product
All this time, Oracle Health has been advertising an order agent in Clinical AI Agent that would...
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Loyalty, Product
The review of systems is only as good as what we speak into Clinical AI Agent. The system translates...
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Product
Clinical AI Agent fills out the workflow page, history, review systems, physical exam, and...
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Product
The Spanish translation is absolutely perfect in Clinical AI Agent. That is the only language Oracle...
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Loyalty
When we were looking at AI solutions originally a few years ago, there was only one available at the...
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Operations, Product
There is stuff missing in Clinical AI Agent, but Oracle Health is really good about coming back and...
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Loyalty, Product
Sometimes there is a delay with Clinical AI Agent. Providers who want to complete their...
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Loyalty
We are looking to either go completely with Oracle Health or another vendor. Regardless of the...
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Product, Value
There are doctors who really liked Clinical AI Agent and ones who didn't. The doctors who liked it...
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Loyalty
Unfortunately, if someone is not using the standardized template platform, they will have to switch...
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Product
I had my coding auditors look at some of the documentation from Clinical AI Agent, and they said...
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Relationship, Operations
Oracle Health did well with integration. We get the support from Oracle Health that we should get...
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Operations
The training from Oracle Health was just so minimal. I don’t know whether that is the norm for...
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Product
I personally feel like it is a little too late for me to be on board with Oracle Health. The problem...
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Loyalty
We initially selected a couple of different areas of care to use Clinical AI Agent for. We didn’t...
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Product
Our primary care doctors didn't feel like Clinical AI Agent was helpful for wellness checks, but...
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Product
Clinical AI Agent is pretty basic, so it doesn't do orders or medications. It doesn't do some of the...
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Loyalty
We went with Clinical AI Agent because we use Oracle Health's EHR, so we had a contract with Oracle...
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Operations, Product
Clinical AI Agent is pretty easy to use. It is very easy to train on; we just push a button, record,...
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Relationship
Oracle Health is really slow to respond, but they always provide us with a quality response. They...
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Operations
My advice to others implementing Clinical AI Agent is not to pilot with clinicians who have a human...
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Product
I am not in love with the way that Clinical AI Agent requires Dynamic Documentation. If there are...
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Product
If an organization has someone who puts notes in before a visit, Clinical AI Agent doesn't mesh...
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Culture
Oracle Health was transparent with what they could offer, but they didn't go beyond that. The tool...
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Product
For patients who have been checked out, it is very difficult to use the solution to write notes,...
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Loyalty, Product
I would tell others who are implementing Clinical AI Agent to use Oracle Health's already available...
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Product, Value
It would be too early to say whether we have had any tangible results. We have had a few doctors who...
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Loyalty
We are very early in our use of Clinical AI Agent. It isn't a replacement for a human scribe, but we...
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Product
The strength of Clinical AI Agent is that it is embedded into our EHR. The solution has been...
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Product, Value
We have seen better patient engagement and better patient-doctor relationships. Clinical AI Agent...
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Culture
I think Oracle Health has a pricing format; they at least told us their charges are per note, not...
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Product
I have really enjoyed being able to hit a button and not type things in the room. I have full eye...
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Relationship, Product
I would love it if Oracle Health’s executive leaders would reach out to me. They market things and...
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Product
With Clinical AI Agent, there is quite a lot of use from what I can tell. A lot of clinics are...
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Loyalty, Product
With AI coming up, I was interested in trying Clinical AI Agent, and Oracle Health offered to have...
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Operations
I had to finagle the implementation of Clinical AI Agent and figure out a lot of things when I first...
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Product
My advice for those considering Clinical AI Agent is to have small amounts of piloting first with a...
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Product
Clinical AI Agent is pretty smooth and works well. After playing around with it a little, I found I...
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Loyalty, Operations, Product
We started Clinical AI Agent this year, and it is relatively new. We were trying two different...
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Product
Like any AI tool, Clinical AI Agent is not perfect, so we still need to screen it. Sometimes it will...
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Product
We have identified the use cases that Clinical AI Agent works really well with and the use cases...
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Product
Clinical AI Agent is 100% integrated into the workflow of the Oracle Health EHR. There are two ways...
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Product, Value
For the providers that are using Clinical AI Agent, we saw note-creation times drop a lot. In some...
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Product
Once Clinical AI Agent creates a transcription, it takes a minute to generate a summary and send it...
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Value
We chose Clinical AI Agent because of the tight integration it has with the Oracle Health EHR. There...
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Operations, Product
Someone implementing Clinical AI Agent has to change the way they are thinking about it. In a lot of...
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Loyalty, Product
If there is a discrete value mentioned in the conversation, Clinical AI Agent populates notes with...
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Product, Value
Using Clinical AI Agent, we have seen a decrease in documentation outside pajama time. We are seeing...
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Operations
There is hardly any implementation for Clinical AI Agent, and there is minimal training. The product...
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Loyalty, Product
An opportunity for improvement in Clinical AI Agent would be having it prompt for things that it...
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Culture, Relationship
Oracle Health set a hard timeline for when Clinical AI Agent was going to be released. But unlike...
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Product
The vendor could improve their documentation accuracy with some specialty-specific content. There...
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Loyalty, Product
The product's ease of use has been a big positive. Another big plus is the intuitive nature of the...
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Product, Value
We have seen a few outcomes due to the product. We have a policy that charts need to be done within...
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Loyalty
Oracle Health keeps delivering new things, but their product still needs to mature. Oracle Health...
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Value
The vendor's decision to do consumption-based pricing has been awesome. That is helpful because we...
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Loyalty, Value
I suspect that we won't have this solution in the long term. However, there is a chance that Oracle...
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Product
On the Clinical AI Agent side for ambulatory care, we have done some qualitative studies into...
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Product
The system is native to the EMR, so it is as closely integrated as it can be. We have done a go-live...
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Product
My recommendation would be to group the activations by waves still, including by specialty and,...
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Product
There are always opportunities for improvement. The ability to expand into more unscheduled visit...
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Product
One area for opportunity is the time to generate each note. My wish is for that generation to be...
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Value
We started with Clinical AI Agent in ambulatory care, as all sites did. We are fully rolled out in...
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Loyalty
We will be going live with Clinical AI Agent in additional specialties and for nursing in the...
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Value
A comparative study of time savings shows that within a year of going live with Clinical AI Agent,...
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Product
We currently have a several-minute video that the providers watch, and we open a bridge line that...
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Loyalty
Clinical AI Agent has evolved a lot since we first went live. We had some early growing pains and...
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Product
The system appears to be well integrated into Millennium PowerChart at this point. The ambulatory...
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Relationship
Some of our support folks have changed, so that is always a bit of a struggle. We get used to...
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Product
One of the key challenges we have encountered involves the tool’s learning process, specifically...
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Product
The providers seem happy with the tool. I had a provider who was typically very tough to please, but...
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Loyalty
We ended up with Oracle Health because the system had pre- and post-data, quantitative and...
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Product
Clinical AI Agent has done a really good job of absorbing and translating each note into a workable...
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Loyalty
We recently took on the Clinical AI Agent ambient scribe digital assistant, and things have gone...
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Culture
I don't do as much of the contracting, but I know everything has been a challenge and has been hung...
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Loyalty
We are looking forward to having a desktop version because that will help in some of our clinics and...
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Operations, Product
My advice for someone implementing Clinical AI Agent is to just get started. They shouldn't...
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Relationship
Everybody says Oracle Health is not the warmest and fuzziest vendor. I have to wonder whether the...
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Loyalty
There are a couple of reasons we selected Clinical AI Agent. We wanted the ambient speech offering...
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Relationship
Oracle Health depends too much on us calling them as opposed to reaching out to us. They could tell...
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Product
Physicians use their cell phones to use Clinical AI Agent. They speak to the patient about recording...
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Product
Speaking to our physicians, Clinical AI Agent is integrated into the workflows of Oracle Health’s...
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Product, Value
Using Oracle Clinical AI Agent, we have shown significant improvement on lots of levels. Our...
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Loyalty, Value
There is a resounding theme that we hoped for but didn’t expect with Oracle Clinical AI Agent; it is...
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Culture
When Oracle Health kept saying that Clinical AI Agent was coming and that it was going to be great,...
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Product
The accuracy is strong, but a resounding theme for Clinical AI Agent is that we have to read each...
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Product, Value
We have been really impressed with the languages in Clinical AI Agent. It is reportedly certified...
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Loyalty
Clinical AI Agent is so simple and intuitive that we can’t believe it. We have had providers say...
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Loyalty, Product
Clinical AI Agent is new enough to the market, and I can compare it to other AI solutions and see...
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Loyalty, Value
We chose Clinical AI Agent because we were already in the Oracle Health ecosystem, and in terms of...
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Loyalty, Relationship
I'm starting to see what Oracle Health has been saying for a while. The power and strength of Oracle...
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Loyalty
The road map for some of the functionality in Clinical AI Agent has started to stretch out a little,...
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Loyalty, Relationship
Oracle Health is really interested in their clients' outcomes, and they support us as best as they...
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Loyalty
We have stories of patients coming in and asking if we are going to use the new AI tool; they aren't...
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Culture
Oracle Health has come a long way with invoicing. We were in a bad shape with Cerner and couldn't...
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Product
Clinical AI Agent is very well integrated into our EHR. The workflow is pretty seamless, and I...
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Loyalty, Product
We are still using another ambient speech solution along with Clinical AI Agent. We are just not...
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Product, Value
Generally, the doctors come away feeling positive about Clinical AI Agent. I used it in a clinic,...
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Product
There are drawbacks to ambient listening that people don't talk about. The documentation time...
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Loyalty
It is difficult for me to assess where Oracle Health is. We are currently all in with Oracle Health....
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Relationship
Our Oracle Health CSM is okay. They answer questions appropriately and do a good job. The problem...
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Product
The integration back into the EHR is for sure the biggest strength of Clinical AI Agent. The speed...
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Product
Some providers just don't want to use Clinical AI Agent. They would rather come out and dictate what...
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Product
Clinical AI Agent is mostly working. Edits still need to be made, and we are still finding errors. A...
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Relationship
In general, the vendor has struggled lately with their support. With Clinical AI Agent, all we can...
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Loyalty, Product
We didn't really look at other solutions simply because Clinical AI Agent is integrated into the...
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Loyalty, Product
I definitely would use the in-page option in Clinical AI Agent. It would be easier to edit the note....
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Product
Oracle Health did a pretty good job of integrating Clinical AI Agent into the EHR. It is very well...
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Product, Value
Clinical AI Agent saves a lot of time and attention. When the provider is in the room, they don't...
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Loyalty, Product
My number-one issue with Clinical AI Agent is that it has no learning capabilities for each...
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Loyalty, Product
Oracle Health continues to fine-tune their algorithm. Before, it went from very concise to a little...
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Relationship
We give Oracle Health feedback, and they are very responsive to it.
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Loyalty, Value
We went with Oracle Health because they stopped other vendors' ambient speech products from...
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Product
The doctors who are using the system are very satisfied. There are always going to be some...
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Loyalty, Product, Value
In using Clinical AI Agent, we have definitely seen decreased physician burnout. It is still early,...
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Operations
Oracle Health didn't really help us with our go-live. I don't think that was needed because the tool...
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Culture, Loyalty, Product
I would recommend Clinical AI Agent to anybody. To select users for it, we looked at people who were...
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Relationship, Product
When an organization does something new, they have to expect some bumps in the road, but Clinical AI...
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Product, Value
The thing that we hear the most about Clinical AI Agent is just how much it removes the...
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Relationship
Oracle Health has kept their promises. Clinical AI Agent was our first new product from the ground...
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Value
The pricing for Clinical AI Agent right now is transaction based, and there is a different cost for...
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Product
There are a few things that we wish Clinical AI Agent did differently, like how it pulls...
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Relationship, Operations
With Clinical AI Agent, having provider engagement from the onset is very important because...
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Loyalty, Product
I would tell my peers going on Clinical AI Agent to find their champions because the people telling...
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Loyalty
We hope that we will be able to significantly increase our adoption of the system in the next six...
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Product, Value
Clinical AI Agent has been a huge time saver for our physicians. In some cases, we have seen up to a...
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Culture, Value
My satisfaction with the system's functionality is lower than it was because of where the product is...
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Loyalty
Right now, the vendor is basically just doing the ambient listening for documentation, but they are...
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Product
Our partnership with Oracle Health on this product has been a saving grace for a lot of challenges....
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Loyalty
I see Oracle Health as a long-term partner because they are leveraging our current investment, and...
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Product
We have adopted Clinical AI Agent in a very small amount. On the first round, the system was okay,...
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Culture, Product
Clinical AI Agent is doing a decent job of documenting what is happening in the room and writing a...
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Product
Documentation accuracy in Clinical AI Agent has improved significantly. All ambient speech solutions...
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Operations, Product, Value
We have a small cohort of users, but the adoption of the system has been pretty good within that...
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Product
Currently, Clinical AI Agent is on par with other AI agents on the market. My issue is that another...
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Loyalty, Relationship
Oracle Health seems to be coming out of the box. They are doing better and showing good progress,...
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Relationship
There is still a lot of room for improvement with Oracle Health, but there has been positive change....
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Product, Value
Oracle Health had their engineers make changes to the code for Clinical AI Agent, and they rapidly...
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Loyalty
The proof is in the pudding; Oracle Health is just starting to deliver on a lot of things that they...
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Loyalty, Product
The expansion of Clinical AI Agent to all our specialties, including the acute care specialties in...
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