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EHR Nursing Mobility Commentary
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Subject Expert
Jackson Tate
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
I’m not involved with the billing and contracting, but I do believe the vendor is transparent with...
I like the directory because I can reach people by job title or role instead of having to know a...
Right now, the system isn't useful as a communication tool because it can't be used that way. The...
Support is frustrating because I have to log a ticket, wait for it to be triaged, and usually go...
I have seen additional innovation and ongoing updates in the mobile EHR apps, which are basically...
Partnering with us to optimize our communication strategy is not on Oracle Health's priority list,...
I want Oracle Health to implement things faster. I want them to be realistic and tell us the truth....
I do like the fact that EHR Nursing Mobility has several integration opportunities. We haven't taken...
Oracle Health’s training is pretty bare minimum. We do all of our actual end-user training, but they...
I don't know that Oracle Health is really working with us on anything. We are taking their solution...
The help desk support from the vendor is very poor right now. We get bounced around. We see tickets...
Oracle Health has implemented a status dashboard. That has been an added feature that we did not...
I'm hoping for more development. With everything changing so fast these days and with Oracle Health...
The product is good. Having all of the tools implemented would make it even better, but that is on...
We haven't had too many issues with the system, but if something in our facility stops working, it...
The product is good, but Oracle Health cut out an entire layer from the clinical advisor piece that...
Commentary Summary
Comment Type Breakout