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Foundation Ambulatory EHR (formerly PowerChart) Commentary
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Subject Expert
Chris Clune
Engagement Partner
KLAS Engagement Partner - Chris Clune
 

Commentary Summary

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User Commentary

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VP/Other Executive

I would tell others to run from Foundation Ambulatory EHR like it's on fire. We've had significant...

Comment Tone Neutral
Pillars Relationship, Product
Evaluation Unrated

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VP/Other Executive

The biggest challenge we faced is that, despite the explosive development of AI tools, the cloud,...

Comment Tone Neutral
Pillars Product
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VP/Other Executive

We've received no training support from Oracle Health at all.

Comment Tone Neutral
Pillars Operations
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Analyst/Coordinator

Training is okay. On the other hand, it is very hit or miss in terms of how quickly the support...

Comment Tone Negative
Pillars Relationship, Operations
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Analyst/Coordinator

We are signed up to transition to the new EHR that Oracle Health has coming out. I like how they are...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

Overall, the ambulatory EHR is good. We can see all of the data and who entered it, and everything...

Comment Tone Positive
Pillars Product
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Manager

One of the big things we need in Foundation Ambulatory EHR is to be able to print from the chart or...

Comment Tone Negative
Pillars Product
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Manager

Notifications would be a big thing that Oracle Health could improve, as well as the ease of finding...

Comment Tone Negative
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Manager

Training with Oracle Health is a double-edged sword. It’s good, but it is extremely expensive. It...

Comment Tone Negative
Pillars Operations, Value
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Manager

I think the upgrades to Foundation Ambulatory EHR run pretty smoothly. We've done enough of them...

Comment Tone Negative
Pillars Product
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Director

We have to pay for Oracle Health’s training. When we pay for it and they provide it, it's pretty...

Comment Tone Negative
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Director

There are items in the solution that impact physicians every day when they're working in the EHR....

Comment Tone Negative
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Director

Oracle Health has a vision for their solution, but I haven't seen it come to fruition yet. If I had...

Comment Tone Negative
Pillars Relationship, Product
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Director

If I were choosing an EHR vendor today, I would not go with Oracle Health. I would go with Epic...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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CEO/President

The traditional EHR model, especially from a pricing standpoint, may not work going forward because...

Comment Tone Negative
Pillars Culture, Value
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CEO/President

I like the quality of Foundation Ambulatory EHR because healthcare and the EHR landscape are...

Comment Tone Positive
Pillars Relationship
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CEO/President

Since Oracle Health acquired Cerner, I think the vision has changed in a good way. Cerner was a...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
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Director

I do feel like there are times when Oracle Health is very responsive and other times when they're...

Comment Tone Negative
Pillars Relationship
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Director

I don't feel like there's been much training since we went live. When we started going live with the...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

The one thing that I do really like about PowerChart Ambulatory is that we share systems with the...

Comment Tone Positive
Pillars Loyalty, Product
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Director

My issue with PowerChart Ambulatory would be that we're on a shared domain, so anything that we want...

Comment Tone Negative
Pillars Product
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VP/Other Executive

We have challenges here and there with Oracle Health, but the innovation with the ambulatory care...

Comment Tone Positive
Pillars Loyalty, Operations
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VP/Other Executive

The AI capabilities coming from Oracle Health have impressed me. They are not only developing AI...

Comment Tone Positive
Pillars Loyalty, Product
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VP/Other Executive

One of our biggest expenses is the EHR, but that is true for any organization. We just went through...

Comment Tone Positive
Pillars Value
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VP/Other Executive

Oracle Health is getting end-user input. I don't think Cerner did that; they had a lot of middle...

Comment Tone Positive
Pillars Relationship, Product
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VP/Other Executive

We love the one-chart concept in PowerChart Ambulatory. Oracle Health provides both an acute care...

Comment Tone Positive
Pillars Loyalty, Product
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Director

We have a reimbursement program. When individuals leave the system, they leave with their...

Comment Tone Positive
Pillars Product
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Director

Oracle Health does provide a road map, and they tell us what's coming, so we're not surprised. They...

Comment Tone Negative
Pillars Culture, Relationship
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Director

Even when they were Cerner, I never thought the vendor was fair and transparent with charges. It's...

Comment Tone Negative
Pillars Culture, Value
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Director

We do our own training for PowerChart Ambulatory. The way we get training from Oracle Health is...

Comment Tone Positive
Pillars Operations
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Director

We have a lot of regulatory requirements. Right now, the system is flexible. We can change how it's...

Comment Tone Positive
Pillars Loyalty
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Director

Oracle Health's support is pretty good. It's gone downhill since Oracle took Cerner over. When the...

Comment Tone Negative
Pillars Relationship
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CMIO

When we initially moved into the Cerner space, we were more focused on the inpatient side. At that...

Comment Tone Negative
Pillars Loyalty, Product
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CMIO

If what Oracle Health claims they are going to do with PowerChart Ambulatory actually comes to...

Comment Tone Negative
Pillars Culture, Loyalty, Product
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CMIO

A lot of the people at Oracle Health who I was really confident in were smart, knowledgeable people...

Comment Tone Negative
Pillars Relationship
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CMIO

From a physician standpoint, the gaps in PowerChart Ambulatory are different than they are from...

Comment Tone Negative
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CMIO

I actually feel really bad for Oracle Health's people because there were a number of people that we...

Comment Tone Negative
Pillars Relationship
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CMIO

Oracle Health has not always really worked to solve our problems. More often, they try to sell us...

Comment Tone Negative
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CMIO

PowerChart Ambulatory is probably less cost-effective for us because it doesn’t really facilitate a...

Comment Tone Negative
Pillars Value
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Director

We end up having to implement a lot of bolt-on solutions and partner with third-party vendors...

Comment Tone Negative
Pillars Product
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Director

Whenever we need help from Oracle Health, unless it is a critical care issue, they tell us to submit...

Comment Tone Negative
Pillars Relationship
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Director

Oracle Health has not really innovated with most of PowerChart Ambulatory. They have come out with...

Comment Tone Negative
Pillars Loyalty, Product
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Director

We end up having to design our own in-house training for PowerChart Ambulatory because the...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

We have had PowerChart Ambulatory for a long time, and it is a challenging system to work with. I...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

PowerChart Ambulatory is better than when we had paper charts, so it is an improvement from that...

Comment Tone Negative
Pillars Loyalty
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Director

Following the Oracle Health model provides a strong framework for how the system should be built and...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

The number-one thing Oracle Health needs to do better is make all their applications work together....

Comment Tone Negative
Pillars Loyalty, Product
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Director

Oracle Health doesn’t train in a way that the average user can understand, and it often requires...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

In PowerChart Ambulatory, there are certain areas, particularly diagnostic scheduling, message...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

Recently, Oracle Health has done an outstanding job of living up to their obligations. Prior to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Physician

There has been increasingly poor support from Oracle Health, and there has also been a lack of...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Physician

PowerChart Ambulatory lacks easy end-user reporting. It still has a lot of clicking. It isolates...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Since Cerner was acquired, there have been problems that have been exacerbated by turnover and a...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Oracle Health is very responsive, and because of our size, we have dedicated engagement leaders who...

Comment Tone Positive
Pillars Relationship
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Director

We have heard that there are new applications from Oracle Health, but nothing has come of those. We...

Comment Tone Negative
Pillars Loyalty, Relationship
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Director

For the base functionality of seeing a patient, entering a charge, and integrating with Oracle...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

Cerner has done a good job with AI. I have to give them credit where it is due. They have launched a...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

We have had some significant issues with Cerner over the past year. They keep promising...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

We chose Cerner's system in order to have a consistent medical record for our patients across a...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

We worked with Cerner before they were acquired by Oracle, and things have changed dramatically...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Director

We had some incidents on our end that turned out to be issues with Oracle Health and our ability to...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

As we were deciding whether to stay with Oracle Health or leave, there were hypothetical sales...

Comment Tone Negative
Pillars Culture, Loyalty
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Director

We had a history of trying to implement different modules with Oracle Health that went well, okay,...

Comment Tone Negative
Pillars Culture, Operations
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Director

We maintained a third-party billing system because there wasn't confidence in Oracle Health's...

Comment Tone Negative
Pillars Culture
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Director

We had a long history with Oracle Health, but it just felt like it was time to do a look at the...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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CIO

The clinical documentation is solid. The revenue cycle side is extremely problematic to administer...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CIO

Before moving to Oracle Health, the vendor wasn’t really generating any new capabilities at any...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CMIO

We are still withholding judgment on the new EHR that is coming out of Oracle Health. The system is...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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CMIO

I see our satisfaction with the system going up in the future. I see Oracle Health building up the...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

PowerChart Ambulatory is pretty dated. Cerner did not do much with it for years, and I think Oracle...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Director

PowerChart Ambulatory has the functionality that we need; it is just hard to figure out how to get...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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CMIO

There are things that we wish PowerChart Ambulatory could do more easily. People often compare...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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CMIO

Oracle Health's support still has some weak spots. When we roll things out, it can take time to get...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CMIO

There is no magic EHR. Everything comes down to how we implement the system and pull it together. If...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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CMIO

The benefit of using multiple solutions from Oracle Health is that our organization received a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CMIO

Oracle Health is a very different company than Cerner when it comes to developing new technology and...

Comment Tone Positive
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Manager

I forecast my satisfaction to improve over the next 12 months. The vendor's support is improving. I...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

Oracle Health does keep all their promises. Cerner did not, but Oracle Health is now learning what...

Comment Tone Positive
Pillars Culture, Relationship
Evaluation Unrated

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Manager

Oracle Health isn't doing any enhancements. I don't know what their focus is. The product is working...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

I have two systems from different vendors, and I love both systems, but I would not buy both of...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

Oracle Health doesn't avoid charging for every little thing. If Oracle Health really wants to...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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VP/Other Executive

I really appreciate that we have the ability to make PowerChart Ambulatory work for our unique...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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VP/Other Executive

Since PowerChart Ambulatory is owned by a technology company like Oracle, and because of the way...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

People really like PowerChart Ambulatory. They like the integration between things like the EHR. Our...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

If PowerChart Ambulatory were still a Cerner product, I might not keep the solution. However, the...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

I don't let Oracle Health train any of my clinicians. They just haven't quite found what works for...

Comment Tone Negative
Pillars Operations
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VP/Other Executive

Oracle Health tends to lag a little bit behind on things, so when we need a solution right away, we...

Comment Tone Negative
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Evaluation Unrated

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CIO

We have seen a night-and-day difference since the shift from Cerner to Oracle Health. The vendor's...

Comment Tone Positive
Pillars Culture, Loyalty, Relationship
Evaluation Unrated

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CIO

If someone were considering PowerChart Ambulatory, I would tell them that they will get exactly what...

Comment Tone Positive
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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CIO

Oracle Health needs to focus on workflows and on making sure that the workflows stay flexible...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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CIO

Some of the things I have seen Oracle Health come out with have been really impressive. Their...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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CIO

The specific and tangible benefit of using multiple Oracle Health solutions is that everything is...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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CMIO

There are some kinks in the solution that need to be worked out still. We have a piece that has not...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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CMIO

We are hoping to see a lot of improvements in what we are seeing already with PowerChart Ambulatory....

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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CMIO

Something I'm excited about getting for the solution in the future is the potential for problems...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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CMIO

I have been very impressed with Oracle Health and what they have been doing with a lot of their new...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CMIO

Oracle Health is still trying to figure out how to work with us on some of the Cerner stuff, while...

Comment Tone Positive
Pillars Relationship, Operations
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CMIO

There is a distinction between the older products that Oracle Health hasn’t gotten around to yet and...

Comment Tone Negative
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CMIO

Oracle Health is learning that there are still some legacy silos from Cerner’s customer support. We...

Comment Tone Negative
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CMIO

The things that are really on the shoulders of every institution with the new Oracle Health EHR are...

Comment Tone Positive
Pillars Loyalty, Operations
Evaluation Unrated

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CMIO

We question how Oracle Health is going to get people onto their new platforms as quickly as possible...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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CMIO

Oracle Health is absolutely having a creative discussion with us, and that is exciting to see. There...

Comment Tone Positive
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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CIO

We selected Oracle Health over the other vendors we looked at. We had a couple of primary goals. One...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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CIO

Oracle Health does not keep all their promises. They are not living up to the contract we got with...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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CIO

Oracle Health does not meet our needs with simple things like faxing. The vendor can't provide...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

As much as I would like to rip out PowerChart Ambulatory and put in Epic's system, Oracle Health has...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Director

In order for us to be more satisfied with Oracle Health in the future, they need to help us achieve...

Comment Tone Negative
Pillars Relationship, Value
Evaluation Unrated

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Director

The Oracle Health person I work with is pretty responsive and puts a lot of stuff right in front of...

Comment Tone Positive
Pillars Relationship
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Physician

With PowerChart Ambulatory, the integration with third-party systems connections requires...

Comment Tone Negative
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Physician

PowerChart Ambulatory actually does a great job of allowing providers to customize their interaction...

Comment Tone Positive
Pillars Product
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Physician

With PowerChart Ambulatory, there is functionality that Oracle Health has promised to develop over...

Comment Tone Negative
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Physician

I don’t think any EMR is great, and there are better-designed products out there than PowerChart...

Comment Tone Positive
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Physician

PowerChart Ambulatory is a pretty good product. When issues come up, the vendor releases patches....

Comment Tone Positive
Pillars Product
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Physician

Using multiple Oracle Health solutions has brought clear benefits, especially for our retail...

Comment Tone Positive
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Physician

Oracle Health needs to focus on improving the patient’s ability to interact with the system through...

Comment Tone Negative
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Director

Oracle Health doesn’t keep all their promises. For example, with future product enhancements, the...

Comment Tone Negative
Pillars Relationship
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Director

To make the biggest impact for us, I would tell Oracle Health to start all over again. Part of the...

Comment Tone Negative
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Director

Oracle Health has training materials. However, we typically just meet with the vendor, and they show...

Comment Tone Negative
Pillars Operations
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Director

PowerChart Ambulatory has a lot of clicking. I'm sure we could say that about any EHR system, but...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

With Oracle Health, we have to perform an extensive amount of testing for upgrades. Despite all our...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Director

To be successful with PowerChart Ambulatory, an organization would most likely have to hire a lot of...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

Keeping all the solutions under the same Oracle Health umbrella makes it easier to have everything...

Comment Tone Positive
Pillars Product
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Director

With PowerChart Ambulatory, functionality updates and promised improvements sometimes don’t come...

Comment Tone Negative
Pillars Loyalty
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Director

PowerChart Ambulatory's interoperability results in a lot of duplicative data, and the information...

Comment Tone Negative
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Director

Our meetings with Oracle Health are really good. We have a very good liaison who is very responsive...

Comment Tone Positive
Pillars Relationship
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Director

One thing that has been really exciting lately is our ambient technology for notes. It integrates...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Physician

Oracle Health's initial training was good. After the initial training, organizations get no or...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Physician

Our ability to change formats in PowerChart Ambulatory isn't very good. There are some problems with...

Comment Tone Negative
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Physician

We are using third-party solutions in several areas because Oracle Health is running their options...

Comment Tone Negative
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