Millennium/CommunityWorks Commentary
Filtered view: (Large - Over 400 Beds)
Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
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User Commentary
Loyalty, Operations, Product
The vendor allowed too much customization. Anytime a division or physician wanted a specific...
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Culture, Value
We originally bought the system from Cerner, and now, the vendor is Oracle Health. Things are...
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Operations, Product
Many of the newer solutions that Oracle Health is delivering require far less training. For example,...
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Loyalty
I am very confident in Oracle Health's new AI-driven approach to patient accounting. We have regular...
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Operations
Oracle Health needs strong physician communication and improved training. The vendor's training in...
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Loyalty
We have been on Millennium PowerChart for a long time, so it is appropriate to do due diligence...
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Loyalty
If an organization is looking at Cerner Patient Accounting, they are looking at patient accounting...
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Culture, Relationship, Product
Oracle Health is good at what they do, and Cerner Patient Accounting is good at what it does, but...
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Loyalty, Product
The overall clinical documentation and hospital billing are solid. But when we look at the system...
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Relationship
Oracle Health is not changing their support model. Their biggest competitor in the market has a...
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Loyalty, Relationship
We have adapted our styles, paces, capital approval projects, and project teams to the slow Cerner...
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Loyalty, Relationship, Product
My speculation is that once Oracle Health has the new acute care EHR ready to roll, they will start...
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Relationship
Oracle Health needs to continue the pace of client engagement and client attentiveness. The Oracle...
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Loyalty, Product
Oracle Health needs to deliver on system performance, speed, and stability. We had a lot of issues...
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Loyalty, Relationship, Product
Oracle Health sees the vision of the future, and they are executing on it. I'm still seeing really...
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Loyalty
All things considered, I don't think that Oracle Health's system was a bad choice for us. At this...
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Operations
Millennium PowerChart has presented some real challenges. Some of those challenges are on us and how...
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Relationship
Support for Millennium PowerChart is not our primary issue. A lot of our recent frustration has been...
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Operations
We have struggled with a few of Oracle Health's implementations, particularly with getting the right...
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Loyalty
We view Oracle Health as a long-term partner because switching systems would be extremely difficult....
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Relationship, Operations
I would tell a friend who was interested in Millennium PowerChart that they need to approach it as a...
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Culture, Value
Oracle Health has a large cover charge. We get an estimate, and we think it is going to include...
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Product
We have Millennium PowerChart throughout our facilities. There have been a couple of discussions...
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Operations
We pretty much learn as we go. When we have done Oracle Health's training, it hasn't been robust...
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Value
I would say no to buying Millennium PowerChart again if I had all the knowledge I have right now....
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Culture
Oracle Health has a lot of ideas, but it takes them a lot longer to get them in place than they...
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Culture, Loyalty
Sadly, I think that Oracle Health has made some devastating decisions on the clinical side, and...
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Culture, Value
Our IT team is constantly asking why we have to pay for things that they thought were included in...
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Relationship
Oracle Health doesn't have strong analysts, so it is hard for users to get to where they need to be....
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Relationship
Oracle Health has a vision, but they never deliver on that vision on time. We can't depend on their...
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Relationship, Product
We all had high hopes and expectations that Oracle Health would work to fix some of the...
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Loyalty, Product
With the existing version of Millennium PowerChart, there is zero development or innovation. Oracle...
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Loyalty, Operations
We are continuing with the rollout of the solution despite the pain we have experienced to date. We...
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Loyalty
I would tell someone considering Millennium PowerChart that they have to take a long-term view. If...
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Loyalty
What the vendor has described to us in one-on-one discussions, rather than broad marketing, is a...
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Culture
Oracle Health refuses to agree to the terms we operated under with Cerner. Oracle Health is...
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Loyalty, Relationship, Product
My opinion of Oracle Health's ability to do their road map has improved. I couldn't understand the...
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Operations
In today’s world, I would think that there would be better ways we could train on Oracle Health's...
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Culture, Value
We have long-term contracts, so our costs right now are good. However, things could change when we...
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Relationship
We have had the same group of people from Oracle Health working for us for a while, and they are...
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Loyalty, Product
Oracle Health is in a challenging place as they migrate to their new EHR. If an organization is...
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Loyalty
Oracle Health is in a state of transition to an AI-enabled design, and that is going to take place...
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Relationship
The partnership has gotten better. The partnership is somewhat deoptimized because we are...
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Loyalty, Product
We feel good about the vision. I love Oracle Health's concept of redesigning the EHR using the same...
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Culture, Product
I don't think that Oracle Health is intentionally opaque. Sometimes they make mistakes, and it is a...
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Loyalty
I would recommend Epic's system, not Millennium PowerChart. I'm hopeful for the future, but Oracle...
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Loyalty, Product
The number-one thing we need Oracle Health to deliver on is success on their new EHR development and...
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Relationship
Oracle Health needs to maintain Millennium PowerChart until we can get off it, so they need to...
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Operations
As far as training goes, we can go on to the vendor’s wikis, and we have Cerner's premier packages,...
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Loyalty, Product
Millennium PowerChart’s biggest deficiency is its reporting capability. We have Health Data...
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Loyalty, Relationship
We are still not satisfied with the solution. The finance piece is okay, but our supply chain people...
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Relationship
I have some vendors that are in my face way too much, but Oracle Health is not in my face enough. My...
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Loyalty, Relationship
To us, Cerner has the biggest acute care footprint. We knew when Oracle acquired Cerner that Oracle...
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Loyalty, Product
We are deploying modules from Oracle Health that are related to preference cards and supply needs...
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Product
I don't have anything to compare Millennium PowerChart to, but I would recommend it. The solution is...
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Loyalty, Product
The biggest problem I have is that I can't link my independent surgeons or pull them into Millennium...
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Relationship
We have seen Oracle Health not come through on their promises when it comes to day-to-day help in...
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Operations
Our implementation with Oracle Health was rough. We struggled to get a basic training domain that we...
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Culture, Product
The only way Oracle Health gives me new technology is by giving me a vendor. They are not developing...
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Operations, Product
One of the things that we run into in Cerner Patient Accounting is the number of clicks it takes to...
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Relationship
Our whole help desk is run by Oracle Health individuals, and in general, they are able to manage the...
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Relationship
It would be helpful to get information proactively from Oracle Health. They used to have a product...
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Culture, Relationship
We have ongoing challenges with Oracle Health in that there are many times when we need something...
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Relationship
We participate in Oracle Health’s application management services, and I feel like they could...
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Product
Something that sets Oracle Health apart is that they develop new programs that can help out in the...
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Loyalty, Relationship
We are not fans of Oracle Health. We have acquired some Cerner hospitals, and they have basically...
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Product
The system is user-friendly. That is likely the case because we have been on it so long, but the...
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Culture, Loyalty, Relationship
With the acquisition by Oracle Health, there has to be much better communication from their...
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Relationship
With the Oracle Health acquisition of Cerner, the company and the EHR aren’t the same as they once...
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Product
We have kind of soured on Cerner in the last year or so. As we have gotten to do our due diligence...
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Value
There are quite a few gaps that we have to fill with third-party integrations, and we have been...
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Loyalty, Relationship
There are so many unknowns with Oracle Health, particularly since they took over for Cerner. We...
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Product
Cerner does not necessarily make it easy to do the yearly upgrades that they require. In fact, we...
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Relationship
Sometimes, Oracle Health promises to release something during a specific quarter, and then they...
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Culture, Value
With Oracle Health, we still have to transition away from Cerner-oriented things. For example, some...
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Product
It amazes me how challenging some of the things in Millennium PowerChart are. I am very adept with...
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Loyalty, Relationship, Product
Oracle Health really understands that we want to have integration. We need our systems to work...
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Loyalty, Relationship
Oracle Health is really making efforts at a lot of levels. We have been reaching out a lot as well....
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Loyalty, Product
The vendor rethought the system's ease of use to make things easier. The vendor didn't take away...
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Loyalty
I am becoming more and more optimistic about Oracle Health and where they are headed in the future....
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Operations, Product
What I like about Millennium PowerChart is its ease of use. It is very user-friendly for data...
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Relationship, Product
I like Millennium PowerChart, but I have always been a Cerner customer, so in the years I have been...
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Product
Millenium PowerChart's road map looks fine and aligns with our organization's goals, but the...
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Relationship, Product
Oracle Health does routine updates, and eventually, they do find and fix bugs. The problem is that...
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Value
When we integrate third-party applications with Oracle Health, the integration is usually not right....
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Loyalty, Relationship
We are leaving Millennium PowerChart because it just hasn't been great since Oracle Health took...
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Value
Millennium PowerChart is too complex and customized for people to use all of the bells and whistles...
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Culture, Loyalty
The future state of Millennium PowerChart is evolving. We are being told that Oracle Health is going...
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Operations
The training for Millennium PowerChart was not very good. It was basically a quick introduction, and...
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Culture, Operations
The implementation, training, and transition from Cerner to Oracle Health was a challenge because...
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Culture
The decision from our health system to move to Oracle Health was based on meeting requirements at...
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Operations, Product
Oracle Health has more of a billing focus than a clinical workflow focus. So that has been the...
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Product
Millennium PowerChart's integration and functionality haven't been developed to the extent of an...
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Relationship
We don't even know who Oracle Health's executives are anymore. We don't know their plans,...
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Value
If I want an interface written by Oracle Health, then it is going to cost me thousands of dollars....
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Culture, Relationship
Cerner was acquired by Oracle Health, and since that acquisition, the vendor's customer service has...
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Loyalty
We need Oracle Health to be successful. I don't want them to be a monopoly, but they are not...
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Operations
We have an implementation going on right now with Millennium PowerChart, and it has been a...
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Culture, Loyalty
With Oracle Health, we buy different modules at different times, and then Oracle Health wants us to...
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Product
Millennium PowerChart has been fine. We have not really had trouble getting packages or anything...
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Loyalty, Relationship
Oracle Health has new technology coming, but they are not delivering like they say they are going...
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Product
We are using a lot of third parties in the revenue cycle space. It seems like Oracle Health’s...
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Relationship, Product
There is not much transparency to Oracle Health’s road map, and we would like to see pure...
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Operations
The system is pretty easy to use, and the vendor's training usually goes pretty smoothly.
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Loyalty, Product
Cerner gets the job done, but there are some things that I wish would work a little better. Lately,...
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Loyalty, Relationship
Oracle Health is getting better at keeping their promises, but they generally haven't kept up with...
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Relationship, Product
Part of the problem with Oracle Health is that we are going live with the vendor's digital front...
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Loyalty, Product
Oracle Health is doing some good work with overlaying AI onto their existing base product. Their...
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Culture, Value
At one point, we were told that Oracle Health was going to provide services for their HealtheIntent...
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Product
Physicians don't have to go digging through Millennium PowerChart. If they wanted to see lab or...
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Operations, Product
I have been working with Oracle Health for a long time, and it is a lot easier to use Millennium...
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Culture, Relationship, Value
We have individual teams that support us with Millennium PowerChart. We would only go to Oracle...
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Relationship
Oracle Health has some good client-accountable executives. They have some good people with good...
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Operations
We did most of the implementation of Millennium PowerChart upgrades ourselves because we just didn't...
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Relationship, Value
Oracle Health has had a lot of changes in the way their support structure is. When it comes to...
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Culture, Loyalty
A few years ago, we went through a selection process to determine things when our multiyear contract...
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Relationship
Since Cerner was acquired by Oracle Health, the vendor has been gradually changing their support...
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Culture, Value
Oracle Health wants to charge us for every little thing. We always have to buy something to get a...
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Loyalty, Product
Oracle Health’s whole current patient portal is the weakest on the market right now. The only way to...
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Operations, Product
As an educator for Cerner at my facility, I find that many of the end users are frustrated that the...
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Operations
We are given stuff from Cerner in advance of the implementations, and we can print it out and let...
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Operations
Cerner needs to improve by having ongoing, mandatory training to go over updates every several...
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Relationship
When we put in a request for Millennium PowerChart, Cerner sends a ticket right away that says they...
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Product
Millennium PowerChart is not very user-friendly in terms of communication between nursing and...
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Product
We have to have documentation for our state law, and Millennium PowerChart captures everything we...
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Product
Millennium PowerChart is really the only EHR that I have worked with in great detail. I don't...
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Operations, Product
I think that Millennium PowerChart is pretty easy to use, but there are some roadblocks that my...
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Product
I wish Millennium PowerChart had a better interface with our automated dispensing cabinet system. I...
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Loyalty, Product
I wish that the physical workable area in Millennium PowerChart were bigger. The system has huge...
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Product
I wish there were a way in Millennium PowerChart for us to search order sets and things that are...
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Relationship
I don't really contact Oracle Health directly for support, but they will get their field service...
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Relationship
We didn't opt to take the PM module, so that made it more difficult for my team to do ambulatory...
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Relationship, Product
Oracle Health needs to improve their overall communication. They aren't good at providing...
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Operations
We haven't really received any training from Oracle Health on the system since its initial go-live....
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Loyalty, Relationship
When we use Oracle Health's web support, the system will log a ticket. Then, someone will get...
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Value
We have talked to Oracle Health about the interfaces of applications, but to get things like that...
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Culture, Product, Value
Cerner Patient Accounting is the leakiest system for revenue. It is incredibly overly complex in...
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Operations, Value
Oracle Health makes us do the training ourselves. I don't find that to be very effective unless we...
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Loyalty, Product
Over the last year, there has been incredible, immense pressure to convert everybody to RevElate,...
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Relationship
Oracle Health makes everything route through IT, and I can’t log service tickets. There are very few...
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Operations, Product
Navigating the system can be a bit of a clunky process. I would like to see more things on the...
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Loyalty, Product
I would buy Millennium PowerChart again because it is what I am used to. Its quality is pretty good....
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Value
Our organization has a pretty good connection with Oracle Health. I know of one instance where...
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Relationship, Product
Millennium PowerChart is a pretty big application that requires multiple teams at Oracle Health to...
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Product
I would like Millennium PowerChart to have easier integration with smartphone OS apps and devices.
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Operations, Product
I would tell someone thinking about implementing Millennium PowerChart that Oracle Health lets us...
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Operations
Oracle Health could give us resources so we can manage implementations on our own.
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Loyalty
We are looking at RevElate Patient Accounting. I believe we are committed to doing enhancements with...
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Product
Things are going great with Cerner Patient Accounting. We are on Millennium PowerChart and have been...
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Loyalty, Relationship
Oracle Health hasn't delivered. It has been a waiting game since they took over Cerner. We have been...
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Loyalty, Product
In this day and age, we should be getting a lot more features with Millennium PowerChart. There have...
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Relationship
The first problem with Oracle Health's executive involvement is that there is huge turnover. There...
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Operations
Oracle Health's implementation services for the last upgrade of Millennium PowerChart were middle of...
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Loyalty, Relationship
The Oracle Health team has changed their methodology and is much better at delivering on their...
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Operations, Product
There is some new functionality in Millennium PowerChart that is cloud based, and those...
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Loyalty, Relationship
Oracle Health’s portal needs work, but the vendor is working on it, and it is going to be beautiful....
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Relationship
I don't know that we do a lot of phone and web support with Oracle Health. There is a hotline we can...
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Value
Oracle Health absolutely, positively, affirmatively does not keep all their promises. We are now...
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Loyalty
I am more optimistic about Millennium PowerChart than I have ever been. And I am just about as...
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Product
We have had some glitches, but generally the system can be counted on to run predictably and...
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Product
What I would like to see improved is the ability to integrate the specialty-specific software so we...
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Product
I have used other EHRs, and my favorite was one that was specific to my specialty. It was easy to...
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Product
The labs are integrated with Millennium PowerChart, so that part is good, and there have been...
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Product
One problem with working for a large organization like Cerner is that they want one product that is...
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Relationship
Cerner’s support has been good. When we made changes, we had lots of people sent from Cerner to be...
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Loyalty, Product
We are still using Millennium PowerChart to do charting and things like that. We are trying to look...
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Relationship, Product
Oracle Health doesn't keep their promises. They just kind of minimize everything. They are skating...
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Loyalty
Oracle Health is just a money pit. The more we ask them why they haven't captured anything, the more...
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Loyalty, Relationship
The vendor is working to develop a relationship that might get us new items quicker than we have...
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Relationship
We ask the vendor for things, and everything gets pushed off. It takes a long time to get our...
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Operations, Product
We haven't had the best of luck for what we need Millennium PowerChart for. I don't know how the...
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Loyalty
I'm hopeful that Oracle Health will be able to deliver products that are going to be useful to us in...
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Loyalty, Relationship
We would like to see Oracle Health as a long-term partner. Our health system is looking at another...
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Operations, Product
The revenue cycle module has probably been the weakest of the modules in Cerner Patient Accounting....
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Relationship
Generally, Oracle Health does a good job at being proactive, but we have had a couple of upgrades...
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Loyalty
We chose to leave Millennium PowerChart because we had been on Cerner for a long time and really...
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Value
Millennium PowerChart allows us to have the highest quality scores we have ever had. It allows us to...
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Loyalty, Relationship
We feel very positive about Oracle Health. The relationship is like parenting; if someone is engaged...
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Loyalty
I don't necessarily think that the new Oracle Health clinical AI tool is going to add value for us...
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Loyalty
Nobody at Oracle Health has talked to me or my team about the new EHR other than hearing about it at...
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Loyalty, Relationship, Product
It seems like Oracle Health has cut a lot of people who worked on remote hosting. Oracle acquired...
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Product
The capability for our clinicians in Millennium PowerChart is very good because the system is highly...
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