Millennium/CommunityWorks Commentary
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Subject Expert
Coray Tate
VP of Engagement
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User Commentary
Product
Things are going really well with Millennium PowerChart. We have been live for long enough that we...
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Relationship, Product
Oracle Health is constantly releasing updates and trying to improve the system. While the frequency...
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Relationship
Oracle Health supports a much larger user base, so their support is understandably slower. It is...
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Loyalty, Product
Considering the competition, we would have never gotten Millennium PowerChart. We would have gotten...
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Culture, Relationship
When I see a demo, I want to see it in production. Oracle Health shows me PowerPoints. That isn't a...
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Loyalty, Relationship
We tell Oracle Health when things are broken, and they sometimes fix the problems. I can't get...
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Product
Oracle Health does not have a robust set of APIs. The APIs they have are limited, and they are often...
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Product
It is extremely hard to integrate with Millennium PowerChart. The solution's APIs are bad. It has...
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Relationship, Value
Oracle Health's support is terrible. They legitimately ignore all of our requests. With children,...
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Product, Value
Millennium PowerChart is fine for an EHR. It isn't great; it is just fine. It is a big platform. I...
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Relationship, Operations, Product
I hate Oracle Health. They are a constant disappointment. The updates they send out mostly break...
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Product
CommunityWorks Clinical Suite's biggest strength is with consolidation. We don't have a dialysis...
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Loyalty, Value
I am sure that everyone has heard about the big, beautiful bill that is supposed to give a lot of...
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Operations, Product, Value
I wouldn't buy CommunityWorks Clinical Suite again. The system has been a struggle for our staff...
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Relationship
When we were on our previous EHR, we had people who we could call up to discuss problems and resolve...
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Loyalty, Product
We have actually had to pull our dialysis unit out of our EHR in the last couple of months because...
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Relationship, Operations
Oracle Health does updates pretty often. However, I feel like Oracle Health's development road map...
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Value
The biggest thing Oracle Health could do to improve would be to stop nickel-and-diming. We recently...
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Loyalty
Oracle Health is actually rolling out a clinical AI so that doctors will basically be able to talk...
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Product
With CommunityWorks Financials, we have to work with a third party. When everything is done in...
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Loyalty, Value
Oracle Health appears to be working to improve a lot of their things. I know there is a new product...
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Loyalty, Product
I like the unification in the system. If a patient goes to our ambulatory, inpatient, or outpatient...
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Culture
Other folks who use the clinical pieces of the system said that they thought the system was going to...
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Product
The releases and updates for the system, especially the quarterly and annual ones, will always break...
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Operations
Oracle Health has pretty decent training. Additionally, we have good contacts at Oracle Health. We...
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Loyalty, Product
I probably wouldn't buy the system again because the system we had in the past had a general ledger,...
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Value
There are fees for everything, but Oracle Health tends to have expertise to make things happen when...
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Loyalty
My future satisfaction with the system will hopefully go up. We have a lot of irons in the fire...
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Value
There are additional usage fees with the system. Oracle Health charges for some simple integration...
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Product
The system's interoperability is satisfactory. We are able to get the things we need to meet...
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Loyalty, Operations
In general, Cerner is not great at training. Over my years in healthcare, I have used multiple...
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Relationship
Cerner is a large corporation. We have a few layers to get through. The one negative is that we have...
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Product
Cerner Patient Accounting has its positives and negatives, like any EMR does. I personally would use...
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Loyalty
Cerner Patient Accounting is not part of our long-term plans. We just started an EMR implementation,...
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Product
Now and again, Oracle Health rolls out changes that are actually unhelpful. One of the things that...
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Product
The biggest strength of CommunityWorks Clinical Suite is that it generally has decent usability if...
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Product
The biggest weakness and limitation of CommunityWorks Clinical Suite by far is the limited amount of...
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Product
We integrate CommunityWorks Clinical Suite with our pharmacy surveillance tool, and honestly, the...
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Relationship
Oracle Health has been slow to improve and update. I could give them a list of things they need to...
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Value
Things that would be more ideal and more current ways of sending information cost more. If we want...
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Operations
We haven't received any ongoing training at all. When we launched CommunityWorks Financials, there...
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Loyalty, Operations, Product
Physicians really like Oracle Health's system. We were able to integrate our data archiving solution...
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Culture, Loyalty, Value
Oracle Health is very expensive, but in terms of meeting certain standards that we have to have in...
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Relationship, Product
With the clinical side, Oracle Health is really good at making updates more timely, but with the...
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Product
CommunityWorks Financials is so much better than what we had before, so I try not to complain too...
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Culture, Value
Oracle Health forgot to build a lot of our financial charges. They didn't actually map some of...
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Operations
We didn't receive any real training from Oracle Health. The vendor says they have learning journeys,...
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Relationship
Oracle Health is proactive as long as people are signed up for what they need to know. Oracle Health...
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Relationship
If we can get the right person at Oracle Health's customer support, they will get right through...
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Product
The codes that we have successfully built and loaded into the system work like a charm. The reports...
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Operations
Oracle Health doesn't really support CommunityWorks Financials as strongly as they needed to. Our...
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Relationship
Most of the providers do like the functionality in CommunityWorks Clinical Suite. Oracle Health does...
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Relationship
Our person from Oracle Health never really engages with regular calls. I know some hospitals have a...
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Loyalty, Product
We are going with a third-party application because CommunityWorks Clinical Suite has no nursing...
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Relationship, Operations
We have actively been putting in more and more tickets to Oracle Health; upgrades would be great....
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Culture, Operations, Product
CommunityWorks Clinical Suite was promoted as being able to do a lot of things, but it can't do all...
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Relationship
When we wanted to integrate a third-party app with CommunityWorks Clinical Suite, the easy part was...
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Relationship, Product
Nearly every time we ask Cerner for something, they say it is a global change, and they deny it....
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Culture, Value
With Cerner, we have to pay for things that aren't the quality that we need or expect. The vendor...
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Operations
Our implementation with Cerner was terrible. Things were messed up when we went live, and we have...
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Relationship
We have tickets that have been open with Cerner for years, and tickets should never take that long....
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Culture, Relationship, Operations
We tried with Oracle Health to integrate third-party applications, and their response was that they...
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Loyalty
I showed my leadership team a report that with CommunityWorks Clinical Suite, we were jumping from a...
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Product, Value
When it comes to signature paths, at least with our former EHR vendor, we had a top signature path,...
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Loyalty, Operations, Value
I would not buy CommunityWorks Clinical Suite again. When we did a poll, we went through different...
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Operations
Oracle Health is not proactive. We are waiting for the honeymoon period to go away, and we will see...
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Product
The nurses are not thrilled with the new system. There are too many screens and too many clicks. Our...
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Product
From a data collection perspective, we are able to mine data and create reports from CommunityWorks...
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Operations
All the training from Oracle Health is done online from a clinical standpoint. We have our own team...
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Value
Oracle Health charges for every little thing that they can. If there is something that I need, like...
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Product
CommunityWorks Clinical Suite is fairly easy to use. There are things that make it a bit more...
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Product
Anybody in the organization can access a patient's record in the solution at any time from anywhere,...
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Relationship
Typically, I reach out to Oracle Health directly with a service request. If there is something super...
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Relationship, Product
We definitely drive what we need and push for what we need. We try to make changes proactively, and...
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Relationship, Product
Oracle Health is pretty good at releasing regular updates for CommunityWorks Clinical Suite, but the...
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Relationship, Product
Oracle Health could improve integration with other programs or other tools. For example, our...
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Relationship
It takes forever for the vendor to complete a service request. We recently had one that lasted...
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Product
Everything with CommunityWorks Clinical Suite seems to break, and there are constant issues. It just...
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Loyalty, Relationship
Since we are moving away from Cerner, Cerner isn't aligned with our needs at all. My understanding...
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Value
We don't need most of the new technology that Oracle Health comes up with. Even if we do need...
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Product, Value
I am not a big fan of Oracle Health's update release process. Every time Oracle Health comes out...
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Relationship, Product
Oracle Health is easy to work with sometimes when it comes to third-party integrations, but other...
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Loyalty, Relationship
The main driving factor in our choice to replace Millennium PowerChart was lost confidence in...
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Operations
Oracle Health doesn't contact the appropriate person to get training. They may send something to my...
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Relationship
I wish Oracle Health were more responsive and that they fixed their problems. Especially after...
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Relationship
With Oracle Health, it takes forever to get anything done. Once they start something, they get it...
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Value
I feel like we are nickel-and-dimed by Oracle Health. If we have an overage in bills, we get charged...
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Value
I wish Oracle Health would open up their services to outside vendors. I have to pay a vendor to make...
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Product
I would not buy Cerner Patient Accounting again. I would go to Epic. The reporting out of Epic's...
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Loyalty, Product
I wouldn’t buy CommunityWorks Clinical Suite again because interoperability is a real challenge....
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Loyalty, Relationship
Oracle Health has some work to do with CommunityWorks Clinical Suite and the support surrounding it....
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Relationship
Organizations can contract with Oracle Health for engagement with executives, and if we pay for...
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Operations, Product
CommunityWorks Clinical Suite has been a great product. We have only been live for a short time, and...
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Operations, Product
The problem with the update and release process is that we have multiple organizations within our...
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Relationship, Product
Oracle Health has made some improvements in telling us what their quick wins are. I have worked with...
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Culture, Value
With Oracle Health, there are sometimes functionalities that would be very useful, but we can't get...
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Operations
Oracle Health does in-person training. There is a trainer who trains our physicians who does an...
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Loyalty, Product
Sometimes, the system has lag time. The vendor doesn't have everything up on the cloud yet, and that...
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Relationship, Product
Most people have Epic's systems. It can be a challenge to integrate information with outside...
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Relationship, Product
Oracle Health has some solutions that are very forward thinking. The vendor also has a very solid...
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Relationship, Product
Oracle Health has a good system for substance alerts, and they are very focused on outcomes....
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Operations, Product
Millennium PowerChart has a lot of different ways to do things, and those ways aren't always...
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Relationship
The vendor's on-site support is great, but we often have to call the vendor's help desk people....
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Operations, Product
Oracle Health's timelines get stretched out quite a bit sometimes, and that can't always be helped,...
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Loyalty, Product, Value
I recently had a very frustrating experience with CommunityWorks Clinical Suite. Unfortunately, that...
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Product
A lot of the functionality in CommunityWorks Clinical Suite isn't there. There are dictation...
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Loyalty, Product
If an item in CommunityWorks Clinical Suite needs a cosignature from a physician, if someone places...
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Product
At my previous job, we went from having a system where we could do quite a bit of what we wanted,...
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Culture, Relationship
We recently had an urgent request for CommunityWorks Clinical Suite. It was a pretty simple build....
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Loyalty
Oracle Health is trying to add lots of functionality to the system. They have certainly started...
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Relationship
Oracle Health's service staff members don't really understand the system as well as they should....
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Loyalty, Value
The only benefit to the system is that it gives organizations a cloud implementation for less money...
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Product
It can be difficult to easily schedule more than one scheduled date for the patients in Cerner...
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Loyalty, Product
Revenue cycle is important, and AI and automation tools are important, so Oracle Health is coming...
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Relationship
We have a really great account executive at Oracle Health, but there is only so much they can do...
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Loyalty
We are moving off of Cerner Patient Accounting because the features and functions in their new...
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Product
One strength of Cerner Patient Accounting is that the tool is well integrated, and we have a pretty...
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Loyalty
There is a lot of functionality that is coming to us with Oracle Health Patient Administration, but...
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Loyalty
We do a lot of trauma work and deal with a very expensive inventory, and the materials tool set in...
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Loyalty, Relationship
There are a lot of issues when there are upgrades to CommunityWorks Financials. I don’t know whether...
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Product, Value
Because we are on CommunityWorks Financials, we can’t tailor it to exactly what we need, but that is...
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Commentary Summary
Comment Type Breakout