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Patient Flow Commentary
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Subject Expert
Mark Allphin
Senior Vice President of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Oracle Health lets us customize some things a little bit too much. Because of that, some of their...
The system isn't that good. Trying to change anything in the product is brutal. It is very difficult...
The team we work with at Oracle Health is really great. I can't say enough good things about the...
Oracle Health's training is really focused on the tactical use of the system, like the actual...
Oracle Health does nothing to advance the body of knowledge in the patient flow space. Oracle Health...
Oracle Health wants to help us get to where we need to go, but it takes a long time to get anything...
Commentary Summary
Comment Type Breakout