Patient Flow Commentary
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Analyst/Coordinator

Product

I like the visibility we are getting into what is happening during the day. That is very clear. We...

May 2025
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Analyst/Coordinator

Product

Oracle Health's reporting site has a lot of gaps. There are things that I know that could be easily...

May 2025
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Analyst/Coordinator

Operations, Product

In the solution, if we have to work under different positions, we have to change our access for the...

May 2025
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Analyst/Coordinator

Relationship

Oracle Health needs to be better at communicating where they are in the process of fixing something....

May 2025
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Analyst/Coordinator

Culture, Operations

There are some things that Oracle Health should have gone over with us at our go-live. We should...

May 2025
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Director

Culture, Relationship

Oracle Health keeps most of their promises, but they don't keep all of them. I have been waiting for...

Mar 2025
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Director

Culture, Value

Oracle Health avoids charging for every little thing. It is hard to tell because we have lumped...

Mar 2025
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Director

Loyalty, Product

I really think the build of Patient Flow is spot-on, but the customizability is where it starts to...

Mar 2025
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Director

Operations

Oracle Health turns training over to us. I don't see a lot of ongoing training. Oracle Health has a...

Mar 2025
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Director

Loyalty, Relationship, Product

Oracle Health really advertises and bills Patient Flow as a replacement for another vendor's...

Mar 2025
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Director

Product

I would not buy Patient Flow again. Oracle Health's data and analytics platforms are abysmal. The...

Mar 2025
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Director

Culture

My recommendation to Oracle Health is that they need to get out of their own way and stop trying to...

Mar 2025
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VP/Other Executive

Loyalty

Patient Flow is fantastic, and there will be future deployments for it.

Mar 2025
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VP/Other Executive

Relationship

The Patient Flow team is very small but very dedicated. We have a close relationship with the...

Mar 2025
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Director

Relationship

We have really had supreme customer support from Oracle Health. Our customer relations expert is...

Oct 2024
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Director

Loyalty

We haven’t fully optimized Patient Flow, but some of that is just that the solution hasn’t optimized...

Oct 2024
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Director

Product, Value

Patient Flow is operationally efficient and doesn't have a ton of clicks and motion. The dashboard...

Oct 2024
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Director

Product

Oracle Health is a bit slower in upgrading and enhancing Patient Flow. I know Oracle Health has a...

Oct 2024
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