Patient Flow Commentary
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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CMIO

Relationship

We have a collaborative relationship with the vendor, and they lean on us as a partner. We get...

Jan 2024
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CMIO

Loyalty, Product

Patient Flow is going to do what we need it to do. As far as interoperability goes, Patient Flow is...

Jan 2024
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CMIO

Loyalty, Product

What the vendor has built for the Patient Flow product is adequate, but I don't know that they are...

Jan 2024
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Analyst/Coordinator

Product

CareAware Patient Flow is user friendly. It is integrated with our EMR because it is a product of...

May 2023
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Analyst/Coordinator

Product

I don't like how the queue is set up in CareAware Patient Flow; the system is a little limiting. We...

May 2023
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Analyst/Coordinator

Operations

Oracle Health releases updates, but there is no training provided. It is really on the IT team at...

May 2023
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Manager

Product

The system is a little hard to get used to. We have to get comfortable with digging through every...

May 2023
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Manager

Product

The tool has some issues with the way the reports give us data. The reports that come out are easy...

May 2023
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Manager

Loyalty, Product

I like the way the product reports information; the system is well put together, and if it were my...

May 2023
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Manager

Operations

Most of what we get does not come from Cerner; things come from in-house. We get little to no...

May 2023
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CMIO

Culture, Relationship

Oracle Health has probably exceeded their promises. We asked them for some things they didn't want...

Mar 2023
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CMIO

Culture, Value

The last ask we had was pretty big. Oracle Health understood why we asked and told us other clients...

Mar 2023
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CMIO

Relationship

When we can get a Cerner resource, they are great. However, it usually seems like that resource is...

Mar 2023
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CMIO

Operations

There are some opportunities for Oracle Health to improve their training. The product is evolving,...

Mar 2023
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CMIO

Product

CareAware Patient Flow is built in to one of the vendor’s other solutions and works well with their...

Mar 2023
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CMIO

Product

The product is a dashboard, so it has metrics and measurements. Those metrics and measurements, in...

Mar 2023
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CMIO

Relationship

Cerner listens. We tell them about things we are doing, and they have started to incorporate some AI...

Mar 2023
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CMIO

Loyalty, Relationship

Proactive service is not Oracle Health’s strong suit yet. My overall satisfaction is probably kept...

Mar 2023
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CMIO

Loyalty, Product

My likeliness to recommend CareAware Patient Flow is very high. People have to get off paper. The...

Mar 2023
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